VoltDelta Hosted Infrastructure TL9000 Release 5 Certified
08 Settembre 2011 - 3:30PM
Business Wire
VoltDelta Service Provider Solutions, part of Volt Information
Sciences, a leading provider of virtual contact center systems,
voice self-service solutions, and operator services with
international presence announced today that it has achieved TL9000
re-certification for its Quality Management Systems. TL9000
requires an annual audit and rigorous reassessment every 3 years.
VoltDelta has recently achieved or exceeded all requirements for
the 3 year reassessment, and continues to be registered as in
compliance with the most recent TL9000 Release 5 as well as ISO
9001:2008.
TL 9000 demands attention to product reliability, software
development, lifecycle management, and communications among
carriers beyond ISO 9001 definitions. Customers of TL9000 certified
vendors are assured of improved quality resulting from Quality
Management Systems that are constantly tracked and regularly
audited.
“TL9000 re-certification provides our telecommunication
customers with additional confidence in operational excellence
verified by an independent audit,” said Terry Saeger, SVP and GM of
VoltDelta OnDemand, Service Provider Solutions, and LSSIDATA.
“VoltDelta’s investment in quality standards compliance also
extends value to our VoltDelta Contact Center On Demand and hosted
IVR solutions as a foundation for performance and exceptional
customer care.”
TL 9000 is a two-part quality system with significant management
and measurement components. TL9000 was established by the QuEST
Forum in 1998 in an effort to define a common set of quality
management standards for the telecommunication industry as well as
to provide a quality framework to help drive continual improvement
and enhance customer relationships. Find out more about TL9000 at
www.TL9000.org.
About VoltDelta® Service Provider Solutions
VoltDelta Service Provider Solutions delivers automated voice
recognition, hosted operator call distribution, operator
desktops, and listings databases for Directory Assistance, Operator
Services and subscriber care to leading telecommunication and VoIP
providers in North America. More than 2.4 billion calls are
supported via VoltDelta’s exceptionally robust hosted
infrastructure with 99.99% reliability. Part of Volt Information
Sciences, VoltDelta Service Provider Solutions powers multi-channel
customer care and operator services for leading carriers throughout
North America. For more information, please visit:
www.voltdelta.com.
About Volt Information Sciences
Volt Information Sciences, Inc. is a leading provider of global
infrastructure solutions in technology, information services and
staffing acquisition for its FORTUNE 100 customer base. Technology
infrastructure services include virtual contact center and voice
recognition solutions, telecommunications engineering,
construction, and installation; central office services; and IT
managed services and maintenance. Information-based services are
primarily directory assistance, operator services, database
management, and directory printing. For more information please
visit www.volt.com.
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