eGain Named a Visionary in the 2023 Gartner® Magic Quadrant™ for the CRM Customer Engagement Center
08 Novembre 2023 - 12:30PM
eGain Named a Visionary in the 2023 Gartner® Magic Quadrant™ for
the CRM Customer Engagement Center
eGain Corporation (NASDAQ: EGAN), the knowledge automation platform
for customer engagement, announced that it has been named a
Visionary in the Gartner Magic Quadrant for the CRM Customer
Engagement Center. Published on November 1, 2023, the report
evaluated 12 vendors on 15 criteria.
Powered by Knowledge and Generative AI, the eGain Customer
Engagement Suite is an award-winning solution for digital-first,
omnichannel engagement. It comprises three capability-rich
hubs—Knowledge Hub, Conversation Hub, and Analytics Hub—built on a
composable experience platform.
“We are pleased to be named a Visionary in the Gartner report,”
said Ashu Roy, eGain CEO. “Our clients value market-leading
innovation and easy consumption models, most recently with the
eGain AssistGPT™ launch.”
Gartner clients can click here to access the report.
GARTNER and MAGIC QUADRANT are registered trademarks of Gartner,
Inc. and/or its affiliates in the U.S. and internationally and are
used herein with permission. All rights reserved. Gartner does not
endorse any vendor, product or service depicted in its research
publications, and does not advise technology users to select only
those vendors with the highest ratings or other designation.
Gartner research publications consist of the opinions of Gartner’s
research organization and should not be construed as statements of
fact. Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of
merchantability or fitness for a particular purpose.
About eGainInfused with AI and analytics, eGain
Knowledge Hub improves customer experience and reduces agent effort
with virtual assistance, self-service, and modern agent desktop
tools. Visit www.eGain.com for more
info.
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
eGain media contact
Michael MessnerEmail: press@egain.comPhone: 408
636 4514
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