TIDM57HB

RNS Number : 9155F

Hongkong & Shanghai Banking Corp Ld

13 March 2020

The Hongkong and Shanghai Banking

Corporation Limited

Annual Report and Accounts 2019

 
 Contents 
                                             Page 
 Certain defined terms                          1 
------------------------------------------- 
 Cautionary statement regarding 
  forward-looking statements                    1 
------------------------------------------- 
 Chinese translation                            1 
-------------------------------------------  ---- 
 Financial Highlights                           2 
------------------------------------------- 
 Report of the Directors                        3 
------------------------------------------- 
 Financial Review                               8 
------------------------------------------- 
 Risk                                          12 
------------------------------------------- 
 Capital                                       51 
------------------------------------------- 
 Statement of Directors' Responsibilities      54 
------------------------------------------- 
 Independent Auditor's Report                  55 
-------------------------------------------  ---- 
 Consolidated Financial Statements 
-------------------------------------------  ---- 
 Consolidated income statement                 60 
-------------------------------------------  ---- 
 Consolidated statement of comprehensive 
  income                                       61 
-------------------------------------------  ---- 
 Consolidated balance sheet                    62 
-------------------------------------------  ---- 
 Consolidated statement of cash 
  flows                                        63 
------------------------------------------- 
 Consolidated statement of changes 
  in equity                                    64 
-------------------------------------------  ---- 
 Notes on the Consolidated Financial 
  Statements 
                                             ---- 
       Basis of preparation and significant 
 1      accounting policies                    66 
      ------------------------------------- 
 2     Operating profit                        76 
      -------------------------------------  ---- 
 3     Insurance business                      78 
      -------------------------------------  ---- 
       Employee compensation and 
 4      benefits                               79 
 5     Tax                                     83 
 6     Dividends                               84 
 7     Trading assets                          85 
      -------------------------------------  ---- 
 8     Derivatives                             85 
       Financial assets designated 
        and otherwise mandatorily 
        measured at fair value through 
 9      profit or loss                         87 
                                             ---- 
 10    Loans and advances to customers         87 
----  -------------------------------------  ---- 
 11    Financial investments                   88 
----  -------------------------------------  ---- 
       Assets pledged, assets transferred 
 12     and collateral received                89 
----  -------------------------------------  ---- 
 13    Investments in subsidiaries             90 
----  -------------------------------------  ---- 
       Interests in associates and 
 14     joint ventures                         90 
----                                         ---- 
 15    Goodwill and intangible assets          93 
 16    Property, plant and equipment           95 
      -------------------------------------  ---- 
       Prepayments, accrued income 
 17     and other assets                       96 
----                                         ---- 
 18    Customer accounts                       96 
                                             ---- 
 19    Trading liabilities                     96 
                                             ---- 
       Financial liabilities designated 
 20     at fair value                          96 
 21    Debt securities in issue                97 
       Accruals and deferred income, 
 22     other liabilities and provisions       97 
 23    Subordinated liabilities                98 
 24    Preference shares                       98 
                                             ---- 
 25    Share capital                           98 
 26    Other equity instruments                99 
       Maturity analysis of assets 
 27     and liabilities                        99 
       Analysis of cash flows payable 
        under financial liabilities 
 28     by remaining contractual maturities   102 
       Contingent liabilities, contractual 
 29     commitments and guarantees            103 
 30    Other commitments                      103 
       Offsetting of financial assets 
 31     and financial liabilities             103 
 32    Segmental analysis                     104 
 33    Related party transactions             106 
       Fair values of financial instruments 
 34     carried at fair value                 108 
       Fair values of financial instruments 
 35     not carried at fair value             111 
 36    Structured entities                    112 
       Bank balance sheet and statement 
 37     of changes in equity                  114 
       Legal proceedings and regulatory 
 38     matters                               116 
 39    Ultimate holding company               117 
       Events after the balance sheet 
 40     date                                  117 
 41    Approval of financial statements       117 
----  -------------------------------------  ---- 
 
 
 Certain defined terms 
 

This document comprises the

Annual Report and Accounts 2019

for The Hongkong and Shanghai Banking Corporation Limited ('the Bank') and its subsidiaries (together 'the group'). References to 'HSBC', 'the Group' or 'the HSBC Group' within this document mean HSBC Holdings plc together with its subsidiaries. Within this document the Hong Kong Special Administrative Region of the People's Republic of China is referred to as 'Hong Kong'. The abbreviations 'HK$m' and 'HK$bn' represent millions and billions (thousands of millions) of Hong Kong dollars respectively.

 
 Cautionary statement regarding forward- 
  looking statements 
 

This

Annual Report and Accounts

contains certain forward-looking statements with respect to the financial condition, results of operations and business of the group.

Statements that are not historical facts, including statements about the Bank's beliefs and expectations, are forward-looking statements. Words such as 'expects', 'anticipates', 'intends', 'plans', 'believes', 'seeks', 'estimates', 'potential' and 'reasonably possible', variations of these words and similar expressions are intended to identify forward-looking statements. These statements are based on current plans, estimates and projections, and therefore undue reliance should not be placed on them. Forward-looking statements speak only as of the date they are made, and it should not be assumed that they have been revised or updated in the light of new information or future events.

Forward-looking statements involve inherent risks and uncertainties. Readers are cautioned that a number of factors could cause actual results to differ, in some instances materially, from those anticipated or implied in any forward-looking statement.

 
 Chinese translation 
 

A Chinese translation of the

Annual Report and Accounts

is available upon request from: Communications (Asia), Level 32, HSBC Main Building, 1 Queen's Road Central, Hong Kong. The report is also available, in English and Chinese, on the Bank's website at www.hsbc.com.hk.

 
 Financial Highlights 
 
 
                                                              2019         2018 
                                                              HK$m         HK$m 
                                                         ---------  ----------- 
 For the year 
 Net operating income before change in expected credit 
  losses and other credit impairment charges               219,381    210,469 
 Profit before tax                                         136,433    134,583 
 Profit attributable to shareholders                       105,722    103,013 
 At the year-end 
 Total shareholders' equity                                814,678    752,758 
                                                         --------- 
 Total equity                                              879,281    812,920 
 Total capital(1)                                          598,934    557,180 
 Customer accounts                                       5,432,424  5,207,666 
                                                         ---------  --------- 
 Total assets                                            8,661,714  8,263,454 
-------------------------------------------------------  ---------  --------- 
 Ratios                                                          %            % 
 Return on average ordinary shareholders' equity              13.9       14.8 
 Post-tax return on average total assets                       1.3        1.4 
 Cost efficiency ratio                                        42.6       41.5 
 Net interest margin                                          2.02       2.06 
 Advances-to-deposits ratio                                   68.5       67.8 
                                                         ---------  --------- 
 Capital ratios 
                                                         --------- 
 Common equity tier 1 capital                                 17.2       16.5 
 Tier 1 capital                                               18.8       17.8 
                                                         --------- 
 Total capital                                                21.0       19.8 
-------------------------------------------------------  ---------  --------- 
 

1 Capital is calculated in accordance with the Banking (Capital) Rules issued by the Hong Kong Monetary Authority ("HKMA") under section 97C(1) of the Banking Ordinance.

Established in Hong Kong and Shanghai in 1865, The Hongkong and Shanghai Banking Corporation Limited is the founding member of the HSBC Group - one of the world's largest banking and financial services organisations. It is the largest bank incorporated in Hong Kong and one of Hong Kong's three note-issuing banks. It is a wholly-owned subsidiary of HSBC Holdings plc, the holding company of the HSBC Group, which has an international network organised into five geographical regions: Europe, Asia, Middle East and North Africa, North America and Latin America.

The Hongkong and Shanghai Banking Corporation Limited

Incorporated in the Hong Kong SAR with limited liability

Registered Office and Head Office: HSBC Main Building, 1 Queen's Road Central, Hong Kong

   Telephone: (852) 2822 1111   Facsimile: (852) 2810 1112     Web: www.hsbc.com.hk. 
 
 Report of the Directors 
 

Principal Activities

The group provides a comprehensive range of domestic and international banking and related financial services, principally in the Asia - Pacific region.

Asia Strategy

HSBC's Asian franchise remains integral to the Group's focus on growth and value creation for our stakeholders. Leveraging the HSBC Group's signature balance sheet strength, privileged access to high growth Asian markets, and unique history and positioning as the world's Leading International Bank, we have made good progress in executing our key strategic priorities in Asia. We continue to fortify our leading position in the Greater Bay Area (including in Hong Kong SAR and the Pearl River Delta), to invest in growing our business in Southeast Asia, and to enhance our ability to serve more of the region's growing wealth, insurance, and asset management needs. We continue to support clients and economies participating in the China-led Belt and Road Initiative, and we re-affirm our commitment as an industry leader in sustainable finance to support the world's ongoing transition to a low-carbon economy.

Consolidated Financial Statements

The state of affairs of the Bank and the group, and the consolidated profit of the group, are shown on pages 60 to 117.

Subordinated liabilities, Preference Shares and Share Capital

Details on subordinated liabilities issued by the group are set out in notes 23 and 33. Details on preference shares and share capital of the Bank are set out in notes 24, 25 and 26 on the Consolidated Financial Statements.

Dividends

The interim dividends paid in respect of 2019 are set out in note 6 on the Consolidated Financial Statements.

Directors

The Directors at the date of this report are set out below:

 
 Laura May Lung Cha*, GBM 
  Chairman 
  She is an independent non-executive 
  Director of HSBC Holdings plc. She 
  is also Chairman and an independent 
  non-executive Director of Hong Kong 
  Exchanges and Clearing Limited; 
  an independent non-executive Director 
  of Unilever PLC and Unilever N.V.; 
  and a non-executive Director of 
  The London Metal Exchange. She holds 
  a Bachelor of Arts from University 
  of Wisconsin-Madison and a Juris 
  Doctor from University of Santa 
  Clara Law School. She is also admitted 
  to practice in the State of California 
  and in Federal Courts. 
 Peter Tung Shun Wong 
  Deputy Chairman & Chief Executive 
  He is a Group Managing Director 
  and a member of the Group Management 
  Board of HSBC Holdings plc and a 
  non-executive Director of Hang Seng 
  Bank Limited. He is also Chairman 
  and a non-executive Director of 
  HSBC Bank (China) Company Limited. 
  He holds a Bachelor of Arts, a Master 
  of Business Administration and a 
  Master of Science from Indiana University. 
---------------------------------------------------- 
 Zia Mody* 
  Deputy Chairman 
  She is a partner of AZB & Partners; 
  an independent non-executive Director 
  of CLP Holdings Limited; and an 
  independent Director of Ascendas 
  Property Fund Trustee Pte. Ltd. 
  She holds a Bachelor of Arts (Law) 
  from Cambridge University and a 
  Master of Laws from Harvard University. 
 Graham John Bradley* 
  He is non-executive Chairman and 
  a Director of HSBC Bank Australia 
  Limited. He is also Chairman and 
  a non-executive Director of Graincorp 
  Limited; Chairman and a Director 
  of EnergyAustralia Holdings Limited, 
  Infrastructure New South Wales and 
  Virgin Australia International Holdings 
  Limited. He holds a Bachelor of 
  Arts and a Bachelor of Laws (Hons 
  I) from Sydney University and a 
  Master of Laws from Harvard University. 
---------------------------------------------------- 
 Louisa Wai Wan Cheang 
  She is Vice-Chairman and Chief Executive 
  of Hang Seng Bank Limited. She is 
  also a Group General Manager of 
  HSBC Holdings plc; an independent 
  non-executive Director of Treasury 
  Wine Estates Limited; and an International 
  Advisor of China Union Pay. She 
  holds a Bachelor of Social Sciences 
  from The University of Hong Kong. 
  She is also an Honorary Certified 
  Financial Management Planner of 
  The Hong Kong Institute of Bankers. 
---------------------------------------------------- 
 Dr Christopher Wai Chee Cheng*, 
  GBS, OBE 
  He is Chairman of Wing Tai Properties 
  Limited; an independent non-executive 
  Director of NWS Holdings Ltd.; and 
  an independent non-executive Director 
  of Eagle Asset Management (CP) Limited. 
  He holds a Bachelor of Business 
  Administration from University of 
  Notre Dame; a Master of Business 
  Administration from Columbia University; 
  a Doctorate in Social Sciences honoris 
  causa from The University of Hong 
  Kong and an Honorary Degree of Doctor 
  of Business Administration from 
  The Hong Kong Polytechnic University. 
---------------------------------------------------- 
 Dr Raymond Kuo Fung Ch'ien*, GBS, 
  CBE 
  He is independent non-executive 
  Chairman of Hang Seng Bank Limited. 
  He is also an independent non-executive 
  Director of China Resources Power 
  Holdings Company Limited, Swiss 
  Re Limited and Swiss Re Asia Pte. 
  Ltd. He holds a Bachelor of Arts 
  from Rockford College and a Master 
  of Arts and Doctor of Philosophy 
  (Economics) from University of Pennsylvania. 
---------------------------------------------------- 
 Yiu Kwan Choi* 
  He is an independent non-executive 
  Director of HSBC Bank (China) Company 
  Limited. He holds a higher certificate 
  in Accountancy from The Hong Kong 
  Polytechnic University and is a 
  fellow member of The Hong Kong Institute 
  of Bankers. 
  He was Deputy Chief Executive of 
  the Hong Kong Monetary Authority 
  ('HKMA') in charge of Banking Supervision 
  when he retired in January 2010. 
  Before this, he was Deputy Chief 
  Executive of the HKMA in charge 
  of Monetary Policy and Reserves 
  Management from June 2005 to August 
  2007 and held various senior positions 
  in the HKMA including Executive 
  Director (Banking Supervision), 
  Head of Administration, and Head 
  of Banking Policy from 1993 to 2005. 
 Irene Yun-lien Lee* 
  She is an independent non-executive 
  Director of HSBC Holdings plc and 
  Hang Seng Bank Limited. She is also 
  executive Chairman of Hysan Development 
  Company Limited. She holds a Bachelor 
  of Arts (Distinction) in History 
  of Art from Smith College, Northampton, 
  Massachusetts, USA. She is also 
  a member of the Honourable Society 
  of Gray's Inn, UK and a Barrister-at-Law 
  in England and Wales. 
---------------------------------------------------- 
 Jennifer Xinzhe Li* 
  She is General Managing Partner 
  of Changcheng Investment Partners, 
  having previously been Chief Executive 
  Officer and General Partner of Baidu 
  Capital and Chief Financial Officer 
  of Baidu, Inc. She is also an independent 
  non-executive Director of Philip 
  Morris International Inc, and a 
  non-executive Director of Flex Ltd. 
  and ABB Ltd. She holds a Bachelor 
  of Arts from Tsinghua University 
  and a Master of Business Administration 
  from University of British Columbia. 
---------------------------------------------------- 
 Victor Tzar Kuoi Li(#) 
  He is Chairman and Managing Director 
  of CK Asset Holdings Limited; Chairman 
  and a Group Co-Managing Director 
  of CK Hutchison Holdings Limited; 
  Chairman of CK Infrastructure Holdings 
  Limited and CK Life Sciences Int'l., 
  (Holdings) Inc.; a non-executive 
  Director of Power Assets Holdings 
  Limited and HK Electric Investments 
  Manager Limited; a non-executive 
  Director and Deputy Chairman of 
  HK Electric Investments Limited; 
  and Co-Chairman of Husky Energy 
  Inc. He is also Deputy Chairman 
  of Li Ka Shing Foundation Limited, 
  Li Ka Shing (Overseas) Foundation 
  and Li Ka Shing (Canada) Foundation. 
  He holds a Bachelor of Science degree 
  in Civil Engineering, a Master of 
  Science degree in Civil Engineering, 
  both received from Stanford University; 
  and an honorary degree, Doctor of 
  Laws, honoris causa (LL.D.) from 
  The University of Western Ontario. 
---------------------------------------------------- 
 Bin Hwee Quek (née Chua)*, 
  PBM, BBM, JP 
  She is an independent non-executive 
  Director of CapitaLand Commercial 
  Trust Management Limited and Mapletree 
  Oakwood Holdings Pte. Ltd.; a Director 
  of Certis Cisco Security Pte. Ltd.; 
  and Senior Adviser to the Envision 
  group of companies. She is also 
  a Director of several government 
  or government-funded organisations 
  in Singapore, including Duke-NUS 
  Graduate Medical School, Health 
  Promotion Board, Maritime and Port 
  Authority of Singapore, and National 
  Heritage Board. 
  She was an audit partner of PricewaterhouseCoopers 
  (PwC) Singapore until June 2017 
  and held leadership positions including 
  Vice Chairman of PwC Singapore and 
  Deputy Markets Leader of PwC Asia-Pacific 
  and Americas. She holds a Bachelor 
  of Accountancy (Hons) from The University 
  of Singapore and is a Chartered 
  Accountant with the Institute of 
  Singapore Chartered Accountants. 
 Kevin Anthony Westley*, BBS 
  He is an independent non-executive 
  Director of Fu Tak Iam Foundation 
  Limited and a member of the investment 
  committee of the West Kowloon Cultural 
  Development Authority. He holds 
  a Bachelor of Arts (Hons) from the 
  University of London (LSE) and is 
  a Fellow of the Institute of Chartered 
  Accountants in England and Wales. 
  He was Chairman (from 1996) and 
  Chief Executive (from 1992) of HSBC 
  Investment Bank Asia Limited (formerly 
  named as Wardley Limited) until 
  his retirement in 2000 and subsequently 
  acted as an advisor to the Bank 
  and the Group in Hong Kong. 
---------------------------------------------------- 
 Tan Sri (Sir) Francis Sock Ping 
  Yeoh*, KBE, CBE 
  He is executive Chairman of YTL 
  Corporation Berhad, YTL Land & Development 
  Berhad, YTL Power International 
  Berhad, YTL Cement Berhad, Malayan 
  Cement Berhad and executive Chairman 
  and a Managing Director of YTL E-Solutions 
  Berhad. He holds a Bachelor of Science 
  (Hons) in Civil Engineering and 
  an Honorary Doctorate of Engineering 
  from the University of Kingston. 
---------------------------------------------------- 
 * Independent non-executive Director 
  # Non-executive Director 
==================================================== 
 

During the year, Marjorie Yang retired as a Director on 4 April 2019 and John Flint stepped down as Chairman and a Director with effect from 5 August 2019. Laura Cha, an independent non-executive Director and a former Deputy Chairman, was appointed as Chairman with effect from 6 December 2019. Save for the above, all the Directors served throughout the year.

A list of the directors of the Bank's subsidiary undertakings (consolidated in the financial statements) during the period from

1 January 2019 to the date of this report will be available on the Bank's website https://www.hsbc.com.hk/legal/regulatory-disclosures/.

Secretary

Paul Stafford was appointed as the Corporation Secretary with effect from 13 January 2020. Neil Olofsson was Corporation Secretary until 13 December 2019, when Philip Miller assumed the responsibilities on an interim basis until Paul Stafford's appointment.

Permitted Indemnity Provision

The Bank's Articles of Association provide that the Directors and other officers for the time being of the Bank shall be indemnified out of the Bank's assets against any liability incurred by them or any of them as the holder of any such office or appointment to a person other than the Bank or an associated company of the Bank in connection with any negligence, default, breach of duty or breach of trust in relation to the Bank or associated company (as the case may be). In addition, the Bank's ultimate holding company, HSBC Holdings plc, has maintained directors' and officers' liability insurance providing appropriate cover for the directors and officers within the Group, including the Directors of the Bank and its subsidiaries.

Directors' Interests in Transactions, Arrangements or Contracts

Save as disclosed in note 33 on the Consolidated Financial Statements, no transactions, arrangements or contracts that were significant in relation to the Bank's business and in which a Director or his or her connected entities had, directly or indirectly, a material interest were entered into by or subsisted with the Bank, its holding companies, its subsidiaries or subsidiaries of its holding companies during the year.

Directors' Rights to Acquire Shares or Debentures

To help align the interests of employees with shareholders, executive Directors of the Bank and those executive Directors of HSBC Holdings plc are eligible to be granted conditional awards over ordinary shares in HSBC Holdings plc by that company (being the ultimate holding company) under the HSBC Share Plan 2011 and the HSBC International Employee Share Purchase Plan.

Executive Directors of the Bank and those executive Directors of HSBC Holdings plc are eligible to receive an annual incentive award based on the outcome of the performance measures (financial and non financial) set out in their annual performance scorecard. Annual incentive awards are normally delivered in cash and/or shares, and these generally have a deferral rate of 60% or 40% if the annual incentive award is GBP500,000 or below. The period over which annual incentive awards would be deferred is determined in accordance with the requirements of the Prudential Regulation Authority ('PRA') Remuneration Rules, i.e. seven years for Senior Managers (individuals in PRA and Financial Conduct Authority ('FCA') designation Senior Management Functions), five years for Risk Managers, and three years for other Material Risk Takers ('MRTs'). From January 2017 onwards, all share awards granted to MRTs are subject to a minimum retention period of one year as opposed to six months previously. However, for certain individuals whose variable pay awards will be deferred for at least five years and who are not considered to be members of senior management, their retention period may be kept at six months.

All unvested deferred awards made under the HSBC Share Plan 2011 are subject to the application of malus, i.e. the cancellation and reduction of unvested deferred awards. All paid or vested variable pay awards made to Identified Staff and MRTs will be subject to clawback for a period of seven years from the date of award. For Senior Managers, this may be extended to 10 years in the event of an ongoing internal or regulatory investigation at the end of the seven-year period.

Executive Directors and other senior executives of HSBC Holdings plc are subject to Group minimum shareholding requirements. Individuals are given five years from 2014 or (if later) their appointment to build up the recommended levels of shareholding. HSBC operates an anti-hedging policy for Group, sectorial and local MRTs including executive Directors in accordance with the PRA Rules, who are required to certify each year via the Bank's Global Personal Account Dealing system that they have not entered into any personal hedging strategies in relation to their holdings of HSBC shares.

The HSBC International Employee Share Purchase Plan is an employee share purchase plan offered to employees in Hong Kong since 2013 and has been extended to further countries in the HSBC Group from 2014. For every three shares in HSBC Holdings plc purchased by an employee ('Investment Shares'), a conditional award to acquire one share is granted ('Matching Shares'). The employee becomes entitled to the Matching Shares subject to continued employment with HSBC and retention of the Investment Shares until the third anniversary of the start of the relevant plan year. HSBC Holdings Savings-Related Share Option Plan (UK) is an all employee share plan under which eligible employees may be granted options to acquire HSBC Holdings ordinary shares. Employees may make monthly contributions, up to a maximum defined limit, over a period of three or five years and shares are exercisable within six months following either the third or fifth anniversary of the commencement. The exercise price is set at a 20% discount to the market value immediately preceding the date of invitation.

During the year, John Flint, Peter Wong and Louisa Cheang acquired or were awarded shares of HSBC Holdings plc under the terms of the HSBC Share Plan 2011. John Flint also exercised options over ordinary shares in HSBC Holdings plc under the HSBC Holdings Savings-Related Share Option Plan (UK).

Apart from these arrangements, at no time during the year was the Bank, its holding companies, its subsidiaries or any fellow subsidiaries a party to any arrangements to enable the Directors to acquire benefits by means of the acquisition of shares in or debentures of the Bank or any other body corporate.

Donations

Donations made by the Bank and its subsidiaries during the year amounted to HK$339m (2018: HK$302m).

Compliance with the Banking (Disclosure) Rules

The Directors are of the view that the Annual Report and Accounts 2019 and Banking Disclosure Statements 2019, fully comply with the Banking (Disclosure) Rules made under section 60A of the Banking Ordinance.

Auditor

The Annual Report and Accounts have been audited by PricewaterhouseCoopers ('PwC'). A resolution to reappoint PwC as auditor of the Bank will be proposed at the forthcoming AGM.

Corporate Governance

The Bank is committed to high standards of corporate governance. As an Authorised Institution, the Bank is subject to and complies with the Hong Kong Monetary Authority ('HKMA') Supervisory Policy Manual CG-1 'Corporate Governance of Locally Incorporated Authorised Institutions'.

Board of Directors

The Board, led by the Chairman, provides entrepreneurial leadership of the Bank within a framework of prudent and effective controls which enables risks to be assessed and managed. The Board is collectively responsible for the long-term success of the Bank and delivery of sustainable value to shareholders. The Board sets the strategy and risk appetite for the group and approves capital and operating plans presented by management for the achievement of the strategic objectives it has set.

Directors

The Bank has a unitary Board. The authority of each Director is exercised in Board meetings where the Board acts collectively. As at the date of this report, the Board comprised: the independent non-executive Chairman; the Deputy Chairman and Chief Executive; one Deputy Chairman who is an independent non-executive Director; one Director with executive responsibilities for a subsidiary's operations; one non-executive Director; and another nine independent non-executive Directors.

Independent non-executive Directors

Independent non-executive Directors do not participate in the daily business management of the Bank. They bring an external perspective, constructively challenge and help develop proposals on strategy, scrutinise the performance of management in meeting agreed goals and objectives, and monitor the risk profile and reporting of performance of the Bank. The independent non-executive Directors bring experience from a number of industries and business sectors, including the leadership of large complex multinational enterprises. The Board has determined that there are 11 independent non-executive Directors. In making this determination, it was agreed that there are no relationships or circumstances likely to affect the judgement of the independent non-executive Directors, with any relationships or circumstances that could appear to do so not considered to be material.

Chairman and Chief Executive

The roles of Chairman and Chief Executive are separate and held respectively by an experienced independent non-executive Director and a full-time employee of the HSBC Group. There is a clear division of responsibilities between leading the Board and the executive responsibility for running the Bank's business.

The Chairman provides leadership to the Board and is responsible for the overall effective functioning of the Board. The Chairman shall lead the Board in the development of strategy in Asia-Pacific and the oversight of implementation of Board approved strategies and direction. The Chief Executive is responsible for ensuring implementation of the strategy and policy as established by the Board and the day-to-day running of operations. The Chief Executive is Chairman of the Executive Committee. Each Asia-Pacific Global Business and Global Function head reports to the Chief Executive.

Board Committees

The Board has established various committees consisting of Directors and senior management. The committees include the Executive Committee, Audit Committee, Risk Committee, Nomination Committee, Remuneration Committee and Chairman's Committee. The Chairmen of the Executive Committee and of each Board committee that includes independent non-executive Directors report to each subsequent Board meeting on the relevant committee's proceedings.

The Board has also established an Asset, Liability and Capital Management Committee (formerly known as Asset and Liability Management Committee), a Risk Management Meeting and a Financial Crime Risk Management Committee. The Executive Committee has the delegated authority to approve any changes in the membership and terms of reference of the Asset, Liability and Capital Management Committee, the Risk Management Meeting and the Financial Crime Risk Management Committee.

The Board and each Board committee have terms of reference to document their responsibilities and governance procedures. The key roles of the committees are described in the paragraphs below.

Executive Committee

The Executive Committee is responsible for the exercise of all of the powers, authorities and discretions of the Board in so far as they concern the management, operations and day-to-day running of the group, in accordance with such policies and directions as the Board may from time to time determine, with power to sub-delegate. A schedule of items that require the approval of the Board is maintained.

The Bank's Deputy Chairman and Chief Executive, Peter Wong, is Chairman of the Committee. The current members of the Committee are: Diana Cesar (Chief Executive Officer Hong Kong), Pui Mun Chan (Head of Regulatory Compliance Asia-Pacific), David Grimme (Chief Operating Officer Asia-Pacific), Gordon French (Head of Global Banking and Markets Asia-Pacific), Ming Lau (Chief Financial Officer Asia-Pacific), Tony Cripps (Chief Executive Officer Singapore), Mukhtar Hussain (Head of Belt and Road Initiative Asia-Pacific), Darren Furnarello (Head of Financial Crime Compliance Asia-Pacific), David Liao (Chief Executive Officer China), Kevin Martin (Head of Retail Banking and Wealth Management Asia-Pacific), Edward Jenkins (Chief Risk Officer Asia-Pacific), Stuart Milne (Chief Executive Officer Malaysia), Surendranath Rosha (Chief Executive Officer India), Siew Meng Tan (Head of Global Private Banking Asia-Pacific), Matthew Lobner (Head of Strategy and Planning Asia-Pacific and Head of International Asia-Pacific), Susan Sayers (General Counsel Asia-Pacific), Stuart Tait (Head of Commercial Banking Asia-Pacific) and David Thomas (Head of Human Resources, Asia-Pacific). Paul Stafford (Corporation Secretary) is the Committee Secretary. In attendance are: Kaber Mclean (Head of Remediation Management Office Asia-Pacific), Patrick Humphris (Head of Communications Asia-Pacific), Astor Law (Head of Global Internal Audit Asia-Pacific) Noel McNamara (Acting Chief Executive Officer Australia) and Philip Miller (Deputy Corporation Secretary). The Committee met 12 times in 2019.

Asset, Liability and Capital Management Committee

The Asset, Liability and Capital Management Committee ('ALCO') is chaired by the Chief Financial Officer and is an advisory committee to provide recommendations and advice to support the Chief Financial Officer's individual accountability for the efficient management of the Bank's balance sheet within the constraints of liquidity, funding and capital, and other key balance sheet risks such as interest rate risk, market risk and equity risk.

The Committee consists of Ming Lau (Chief Financial Officer Asia-Pacific), Peter Wong (the Bank's Deputy Chairman and Chief Executive), the Head of Asset, Liability and Capital Management Asia-Pacific, the Head of Balance Sheet Management Asia-Pacific and other senior executives of the Bank most of whom are members of the Executive Committee. The Committee met 12 times in 2019.

Risk Management Meeting

The Risk Management Meeting is chaired by the Chief Risk Officer and is a formal governance committee established to provide recommendations and advice to the Chief Risk Officer on enterprise-wide management of all risks, including key policies and frameworks for the management of risk within the Bank. The Risk Management Meeting consists of Edward Jenkins (Chief Risk Officer Asia-Pacific), Peter Wong (the Bank's Deputy Chairman and Chief Executive), the Head of Global Internal Audit Asia-Pacific and other senior executives of the Bank most of whom are members of the Executive Committee. The Risk Management Meeting met 10 times in 2019.

Financial Crime Risk Management Committee

The Financial Crime Risk Management Committee is chaired by the Bank's Deputy Chairman and Chief Executive and is a formal governance committee established to ensure effective enterprise-wide management of financial crime risk within the Asia - Pacific Region and to support the Chief Executive in discharging his financial crime risk responsibilities. The Committee consists of Peter Wong (the Bank's Deputy Chairman and Chief Executive), the Head of Financial Crime Compliance Asia - Pacific, the Head of Operational Risk Asia-Pacific, the Head of Remediation Office Asia-Pacific, and other senior executives of the Bank most of whom are members of the Executive Committee. The Committee met 10 times in 2019.

Audit Committee

The Audit Committee has non-executive responsibility for oversight of and advice to the Board on matters relating to financial reporting and internal financial controls. The current members of the Committee, all being independent non-executive Directors, are Kevin Westley (Chairman of the Committee), Graham Bradley, Yiu Kwan Choi, Irene Lee and Jennifer Li. The Committee met four times in 2019.

The Audit Committee monitors the integrity of the Consolidated Financial Statements and disclosures relating to financial performance, the effectiveness of the internal audit function and the external audit process, and the effectiveness of internal financial control systems. The Committee reviews the adequacy of resources and expertise as well as succession planning for the finance function. It reviews, and considers changes to, the Bank's accounting policies. The Committee advises the Board on the appointment, re-appointment, or removal of the external auditor and reviews and monitors the external auditor's independence and objectivity. The Committee reviews matters escalated for its attention by subsidiaries' audit committees and reviews minutes of meetings of the Asset, Liability and Capital Management Committee.

Risk Committee

The Risk Committee has non-executive responsibility for oversight of and advice to the Board on risk-related matters impacting the Bank and its subsidiaries, including risk governance and internal control systems (other than internal controls over financial reporting). The current members of the Committee, all being independent non-executive Directors, are Graham Bradley (Chairman of the Committee), Christopher Cheng, Yiu Kwan Choi, Irene Lee, Zia Mody and Kevin Westley. The Committee met five times in 2019.

All of the Bank's activities involve, to varying degrees, the identification, assessment, monitoring and management of risk or combinations of risks. The Board, advised by the Risk Committee, requires and encourages a strong risk culture which shapes the Bank's attitude to risk. The Bank's risk governance is supported by the Group's enterprise risk management framework which provides a clear policy of risk ownership and accountability of all staff for identifying, assessing and managing risks within the scope of their assigned responsibilities. This personal accountability, reinforced by clear and consistent employee communication on risk that sets the tone from senior leadership, the governance structure, mandatory learning and remuneration policy, helps to foster a disciplined and constructive culture of risk management and control throughout the group.

The Board and the Risk Committee oversee the maintenance and development of a strong risk management framework by continually monitoring the risk environment, top and emerging risks facing the group and mitigating actions planned and taken. The Risk Committee reviews any revisions to the group's risk appetite statement at least annually and recommends any proposed changes to the Board for approval. The Committee reviews management's assessment of risk against the risk appetite statement and provides scrutiny of management's proposed mitigating actions. The Committee monitors the risk profiles for all of the risk categories within the group's business. The Committee also monitors the effectiveness of the Bank's risk management and internal controls other than those over financial reporting. Regular reports from the Risk Management Meeting, which is the executive body supporting the executive accountability of the group Chief Risk Officer for the ongoing monitoring, assessment and management of the risk environment and the effectiveness of the risk management framework, are also presented at each Risk Committee meeting to report on these items. The Committee reviews matters escalated for its attention by subsidiaries' risk committees and reviews minutes of meetings of the Risk Management Meeting.

Nomination Committee

The Nomination Committee is responsible for leading the process for Board and senior management appointments and for identifying and nominating, for the approval of the Board, candidates for appointment to the Board and certain senior management roles. Appointments to the Board and certain senior management roles are subject to the approval of the HKMA. The Committee considers plans for orderly succession to the Board and the appropriate balance of skills, knowledge and experience on the Board.

The current members of the Committee, all being independent non-executive Directors, are Christopher Cheng (Chairman of the Committee), Laura Cha (Chairman of the Board) and Zia Mody. The Deputy Chairman and Chief Executive attends each meeting of the Committee. The Committee met once in 2019. The Committee also approved a number of matters during the year by written resolutions of all members.

A rigorous selection process, overseen by the Nomination Committee and based upon agreed requirements using an external search consultancy, is followed in relation to the appointment of non-executive Directors. Before recommending an appointment of a Director to the Board, the Committee evaluates the Board composition including balance of skills, knowledge and experience, as well as diversity and the role and capabilities required. In identifying suitable Board candidates, the Committee considers candidates' backgrounds, knowledge and experience (including international experience) to promote diversity of views, and takes into account the required time commitment and any potential conflicts of interest.

Chairman's Committee

The Chairman's Committee acts on behalf of the Board either in accordance with authority delegated by the Board from time to time, or as specifically set out within its terms of reference. The Committee meets with such frequency and at such times as it may determine and can implement previously agreed strategic decisions by the full Board, approve specified matters subject to their prior review by the full Board, and act exceptionally on urgent matters within its terms of reference.

The current members of the Committee comprise the Chairman of the Board, the Deputy Chairman and Chief Executive, the non-executive Deputy Chairman and the Chairmen of the Audit and Risk Committees. The Committee met twice in 2019.

Remuneration Committee

The Group Remuneration Committee is responsible for setting the overarching principles, parameters and governance for the Group's remuneration framework applicable to all Group employees. Following revisions to the HKMA's Supervisory Policy Manual CG-1 'Corporate Governance of Locally Incorporated Authorised Institutions', the Board established a Remuneration Committee with effect from 1 January 2018 which annually reviews the effectiveness and compliance of the Group's reward strategy as adopted by the Bank. The current members of the Committee, all being independent non-executive Directors, are Irene Lee (Chairman of the Committee), Christopher Cheng, Jennifer Li and Bin Hwee Quek. The Committee met four times in 2019. The following is a summary of the Committee's key activities during 2019:

 
 Details of the Committee's key activities 
 
 
  *    Reviewed and approved senior management population's     *    Approved 2018/2019 performance year pay review 
       remuneration matters and pay proposals                        matters 
 
 
  *    Reviewed and approved the scorecards for the Chief       *    Reviewed remuneration framework effectiveness 
       Executive and Executive Committee members of the 
       group 
                                                                *    Received updates on notable events and regulatory and 
                                                                     corporate governance matters 
  *    Approved Remuneration Committee section in the Report 
       of the Directors 
                                                                *    Reviewed and approved 2019 Material Risk Taker 
                                                                     ('MRT') identification approaches and outcomes of MRT 
                                                                     review under the Group definition and as defined by 
                                                                     some of its principal subsidiaries, as applicable 
 
 
                                                                *    Reviewed attrition data and plans to address area of 
                                                                     concerns 
 
 
                                                                *    Approved 2019 regulatory submissions 
------------------------------------------------------------  ------------------------------------------------------------ 
 

* Senior Management includes the Chief Executive of the group, Chief Executive of Hang Seng Bank Limited, Executive Committee members, Alternate Chief Executives, Managers as registered with the Hong Kong Monetary Authority (HKMA).

Remuneration Strategy

Our remuneration strategy is designed to reward competitively the achievement of long-term sustainable performance, and attract and motivate the very best people, regardless of gender, ethnicity, age, disability or any other factor unrelated to performance or experience with the Group. We believe that remuneration is an important tool for instilling the right behaviours, and driving and encouraging actions that are aligned to organisational values and the long-term interests of our stakeholders. Our remuneration strategy, as approved by the Group Remuneration Committee and adopted subject to annual review by the Bank's Remuneration Committee, is based on the following principles:

-- An alignment to performance at all levels (individual, business and Group) taking into account both 'what' has been achieved and 'how' it has been achieved. The 'how' helps ensure that performance is sustainable in the longer term, consistent with HSBC's values and risk and compliance standards.

-- Being informed, but not driven by, market position and practice. Market benchmarks are sourced through independent specialists and provide an indication of the range of pay levels and employee benefits provided by our competitors.

-- Considering the full-market range when making pay decisions for employees, taking into account the individual's and the Group's performance in any given year. An individual's pay will vary depending upon their performance.

   --    Compliance with relevant regulation across all of our countries and territories. 

More details of the Bank's remuneration strategy are contained within the Annual Report and Accounts 2019 of HSBC Holdings plc.

The Bank as an authorised institution under the Banking Ordinance is required by HKMA Supervisory Policy Manual CG-5 'Guideline on a Sound Remuneration System' (the Guideline) to assess whether their existing remuneration systems and policy are in line with the principles in the Guideline, independently of management and at least annually. The annual review for 2019 was commissioned externally to Deloitte LLP, and the results confirm that the Bank's remuneration framework as adopted from the Group is consistent with the principles set out in the Guideline.

Banking structural reform and recovery and resolution planning

The Financial Institutions (Resolution) (Loss-absorbing Capacity Requirements-Banking Sector) Rules ('LAC Rules') came into operation in Hong Kong in December 2018, under the powers set out in the Financial Institutions (Resolution) Ordinance ('FIRO') which came into effect in 2017. Within the LAC Rules, the group needs to have sufficient loss-absorbing capacity ('LAC') which can be written down or converted into equity at an intermediate holding company in Hong Kong to recapitalise the group as a whole in the event of failure.

HSBC Asia Holdings Limited, a wholly-owned subsidiary of HSBC Holdings plc and the intermediate holding company of the group since November 2018, is designated as the resolution entity for the group, where adequate LAC has to be available in a form that will be bailed-in at the point of resolution. The group completed the restructuring of its internal regulatory capital and LAC-eligible debt and equity instruments such that they are all held by HSBC Asia Holdings Limited, in compliance with LAC requirements as at

1 July 2019.

During 2019, the group also made progress in mitigating operational dependencies, where one group entity provides critical services to another, to facilitate operational continuity in resolution. In particular, a substantial number of employees performing critical shared services in Hong Kong have been transferred from the group into a separate service company in Hong Kong, HSBC Global Services (Hong Kong) Limited (the 'ServCo'), which is outside the group but is wholly-owned by HSBC Holdings plc. There were no changes to employment terms and conditions or pension benefits as a result of these transfers.

Business review

The Bank is exempt from the requirement to prepare a business review under section 388(3) of the Companies Ordinance Cap. 622 since it is a wholly-owned subsidiary of HSBC Holdings plc.

On behalf of the Board

Laura Cha, Chairman

18 February 2020

 
 Financial Review 
 
 
 Results for 2019 
 

Profit before tax for 2019 reported by The Hongkong and Shanghai Banking Corporation Limited ('the Bank') and its subsidiaries (together 'the group') increased by HK$

1,850m

, or

1%

, to HK$

136,433m

.

 
 Consolidated income statement and balance sheet data by global business 
 (Audited) 
                                        Retail 
                                       Banking                    Global    Global 
                                    and Wealth  Commercial       Banking   Private   Corporate 
                                    Management     Banking   and Markets   Banking   Centre(1)         Total 
                                          HK$m        HK$m          HK$m      HK$m        HK$m          HK$m 
 Year ended 31 Dec 2019 
 Net interest income                   68,374      42,807        25,140     2,956      (8,374)    130,903 
 Net fee income                        18,647       9,960         9,977     2,839          82      41,505 
 Net income from financial 
  instruments measured at 
  fair value                           16,038       2,699        17,409     1,095      13,217      50,458 
 Gains less losses from 
  financial investments                    20           -             -         -         618         638 
 Net insurance premium 
  income/(expense)                     56,222       4,380             -         -        (327)     60,275 
 Other operating income                13,793         434           828       119         584      15,758 
                                   ----------   ---------   -----------   -------   ---------   --------- 
 Total operating income               173,094      60,280        53,354     7,009       5,800     299,537 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 Net insurance claims and 
  benefits paid and movement 
  in liabilities to policyholders     (75,628)     (4,528)            -         -           -     (80,156) 
 Net operating income before 
  change in expected credit 
  losses and other credit 
  impairment charges                   97,466      55,752        53,354     7,009       5,800     219,381 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 of which: - external                  62,226      53,208        71,511     5,442      26,994     219,381 
--------------------------------- 
               - inter-segment         35,240       2,544       (18,157)    1,567     (21,194)          - 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 Change in expected credit 
  losses and other credit 
  impairment charges                   (2,078)     (3,029)         (549)        1         (17)     (5,672) 
 Net operating income                  95,388      52,723        52,805     7,010       5,783     213,709 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 Operating expenses                   (41,756)    (19,212)      (23,319)   (4,013)     (5,194)    (93,494) 
 Operating profit                      53,632      33,511        29,486     2,997         589     120,215 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 Share of profit in associates 
  and joint ventures                      346           -             -         -      15,872      16,218 
 Profit before tax                     53,978      33,511        29,486     2,997      16,461     136,433 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 Balance sheet data at 31 
  Dec 2019 
---------------------------------  -----------  ----------  ------------  --------  ----------  ------------ 
 Loans and advances to customers 
  (net)                             1,244,236   1,244,007     1,066,235   164,895       1,502   3,720,875 
 Customer accounts                  2,903,203   1,344,590       983,682   197,654       3,295   5,432,424 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 
 Year ended 31 Dec 2018 
 Net interest income                   62,829      39,004        22,590     2,683        (643)    126,463 
 Net fee income                        21,087      10,598         9,794     2,650         102      44,231 
 Net income/(expense) from 
  financial instruments measured 
  at fair value                        (3,731)      2,694        18,283       800       7,919      25,965 
 Gains less losses from 
  financial investments                   109         (34)          104          -        322         501 
 Net insurance premium 
  income/(expense)                     57,301       3,441              -         -        (64)     60,678 
 Other operating income                 5,851         508           737       110       3,264      10,470 
 Total operating income               143,446      56,211        51,508     6,243      10,900     268,308 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 Net insurance claims and 
  benefits paid and movement 
  in liabilities to policyholders     (54,539)     (3,300)             -         -           -    (57,839) 
 Net operating income before 
  change in expected credit 
  losses and other credit 
  impairment charges                   88,907      52,911        51,508     6,243      10,900     210,469 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 of which: - external                  62,277      50,059        64,626     4,422      29,085     210,469 
--------------------------------- 
               - inter-segment         26,630       2,852       (13,118)    1,821     (18,185)          - 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 Change in expected credit 
  losses and other credit 
  impairment charges                   (2,019)     (2,315)         (394)      (13)         21      (4,720) 
--------------------------------- 
 Net operating income                  86,888      50,596        51,114     6,230      10,921     205,749 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 Operating expenses                   (38,946)    (17,878)      (21,807)   (3,479)     (5,314)    (87,424) 
 Operating profit                      47,942      32,718        29,307     2,751       5,607     118,325 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 Share of profit in associates 
  and joint ventures                      247            -             -         -     16,011      16,258 
 Profit before tax                     48,189      32,718        29,307     2,751      21,618     134,583 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 Balance sheet data at 31 
  Dec 2018 
---------------------------------  -----------  ----------  ------------  --------  ----------  ------------ 
 Loans and advances to customers 
  (net)                             1,146,689   1,223,999     1,035,629   120,985       1,400   3,528,702 
 Customer accounts                  2,750,104   1,306,775       949,812   196,413       4,562   5,207,666 
---------------------------------  ----------   ---------   -----------   -------   ---------   --------- 
 
   1   Includes inter-segment elimination. 

Financial Review

(Unaudited)

The commentary that follows compares the group's financial performance for the years ended 2019 with 2018.

Results Commentary

The group reported profit before tax of HK$136,433m, an increase of HK$1,850m, or 1%, driven by higher net insurance income, higher net interest income and higher income from financial instruments held for trading or managed on a fair value basis, partly offset by higher operating expenses.

Net interest income increased by HK$4,440m, or 4%, with increases across all global businesses and mainly in Hong Kong, primarily from growth in loans and advances to customers, coupled with improved customer deposit spreads. Net interest income in India and Singapore also increased, driven by growth in loans and advances to customers. These were partly offset by decreases in mainland China, Australia and Taiwan due to higher funding costs to support business activities.

Net fee income decreased by HK$2,726m, or 6%, primarily in Retail Banking and Wealth Management ('RBWM'). The decrease was driven by Hong Kong from lower securities brokerage due to lower equity market turnover in 2019, lower income from funds under management and unit trusts, coupled with lower net fee income from credit cards due to higher rewards and bonus points expenses. To a lesser extent, net fee income also decreased in Commercial Banking ('CMB'), mainly in trade-related and remittance fees.

Net income from financial instruments measured at fair value through profit or loss increased by HK$24,493m, or 94%.

Net income from financial instruments held for trading or managed on a fair value basis increased by HK$4,318m, or 13%, driven by Hong Kong, mainly from Rates and Credit trading, and mainland China from lower cost on structured deposits, coupled with higher Rates trading income.

Net income from assets and liabilities of insurance business, including related derivatives, measured at fair value through profit or loss increased by HK$19,818m, mainly in Hong Kong driven by revaluation gains on the equity portfolio held to back insurance and investment contracts from the favourable equity market movements in 2019, as compared to revaluation losses in 2018. To the extent that these gains are attributable to policyholders, the gains are offset by a corresponding movement in 'Net insurance claims and benefits paid and movement in liabilities to policyholders'.

Net insurance premium income decreased slightly by

HK$403m, or 1%, driven by higher reinsurance ceded in 2019 in Hong Kong. Gross insurance premium income (excluding the impact from reinsurance arrangements) increased by 10%, mainly in Hong Kong from higher renewal premiums and new business sales. These were largely offset by a corresponding movement in 'Net insurance claims and benefits paid and movement in liabilities to policyholders'.

Other operating income increased by HK$5,288m, or 51%, driven by the favourable movement in the present value of in-force long-term insurance business ('PVIF'), primarily in Hong Kong. To the extent that these gains are attributable to policyholders, the gains are offset by a corresponding movement in 'Net insurance claims and benefits paid and movement in liabilities to policyholders'. The impact from the favourable change in PVIF was partly offset by lower recoveries from fellow group companies due to a change in the cost recharge mechanism following the transfer of shared services and operations to the HSBC Global Service (Hong Kong) Limited ('ServCo') in 2019, with a corresponding decrease in 'operating expenses'.

Net insurance claims and benefits paid and movement in liabilities to policyholders increased by HK$22,317m, or 39%, reflecting higher investment returns to policyholders due to the favourable equity market performance in 2019, coupled with higher premium income and the favourable movement in PVIF, partly offset by the major reinsurance arrangement in 2019.

Change in expected credit losses and other credit impairment charges increased by HK$952m, or 20%, driven by CMB mainly in Hong Kong due to increased provisions to reflect the deterioration in the Hong Kong and global economic outlook, partly offset by lower specific charges.

Total operating expenses increased by HK$6,070m, or 7%, with increases across all global businesses. The increase was driven by higher IT and staff costs to support growth initiatives, wage inflation and higher management charges from ServCo following the transfer of over 8,500 employees to ServCo during the year. Depreciation charges also increased due to a change in valuation base of certain properties from cost to fair value following the implementation of HKFRS 16. These increases were partly offset by the release of a customer remediation provision in Hong Kong, release of a provision in relation to a tax matter in Indonesia, and from a change in cost recharge mechanism from fellow group companies as mentioned above.

Share of profit in associates and joint ventures decreased by HK$40m, driven by an unfavourable effect of foreign exchange translation. Excluding this impact, share of profit in associates and joint ventures increased by HK$667m, mainly from Bank of Communications Co., Limited.

Net interest income

(Unaudited)

 
                                         2019         2018 
                                         HK$m         HK$m 
 Net interest income                  130,903    126,463 
                                    --------- 
 Average interest-earning assets    6,464,424  6,151,920 
                                    --------- 
                                            %            % 
 Net interest spread                     1.87       1.93 
                                    --------- 
 Contribution from net free funds        0.15       0.13 
                                    --------- 
 Net interest margin                     2.02       2.06 
----------------------------------  ---------  --------- 
 

Net interest income ('NII') increased by HK$4,440m, or 4%, with increases across all global businesses and mainly in Hong Kong, primarily from growth in loans and advances to customers, coupled with improved customer deposit spreads. NII in India and Singapore also increased, driven by growth in loans and advances to customers. These were partly offset by decreases in mainland China, Australia and Taiwan due to higher funding costs to support business activities.

Average interest-earning assets increased by HK$313bn, or 5%, driven by Hong Kong primarily due to an increase in loans and advances to customers, notably in corporate term lending and mortgages. To a lesser extent, increases were also noted in Singapore, Australia and India, mainly from growth in loans and advances to customers.

Net interest margin decreased by four basis points, driven by mainland China, Australia and Taiwan, partly offset by an increase in Hong Kong.

At the Bank's operations in Hong Kong, the net interest margin increased by one basis point, mainly from improved customer deposit spreads and higher reinvestment yields on financial investments which benefited from higher market interest rates compared to the prior year, coupled with the change in asset portfolio mix due to growth in customer lending. These increases were partly offset by compressed lending spreads in mortgages and corporate lending.

At Hang Seng Bank, the net interest margin decreased by three basis points, mainly from compressed lending spreads and from financial liabilities raised to meet the 'Total Loss Absorbing Capacity' regulatory requirement. These were partly offset by improved customer deposit spreads, higher reinvestment yields on financial investments, coupled with higher contribution from net free funds as market interest rates increased.

In mainland China, the decrease in net interest margin was driven by higher cost of funds from increased funding to support business growth, coupled with lower reinvestment yields from financial investments due to ample liquidity in the market.

In Australia and Taiwan, net interest margin decreased mainly due to higher cost of funds following increases in market interest rates in the prior year.

Insurance business

(Unaudited)

The following table shows the results of our insurance manufacturing operations by income statement line item, and separately the insurance distribution income earned by the group's bank channels.

 
 Results of insurance manufacturing operations and insurance distribution 
  income earned by the group's bank channels 
                                                                    2019        2018 
                                                                    HK$m        HK$m 
 Insurance manufacturing operations(1) 
 Net interest income                                             14,634    13,650 
-------------------------------------------------------------- 
 Net fee expense                                                 (4,424)   (3,162) 
 Net income/(expense) from financial instruments measured 
  at fair value                                                  13,633    (6,279) 
 Net insurance premium income                                    60,577    60,713 
 Change in present value of in-force long-term insurance 
  business                                                       12,546     4,629 
-------------------------------------------------------------- 
 Other operating income                                             267       529 
 Total operating income                                          97,233    70,080 
 Net insurance claims and benefits paid and movement 
  in liabilities to policyholders                               (80,156)  (57,839) 
 Net operating income before change in expected credit 
  losses and other credit impairment charges                     17,077    12,241 
--------------------------------------------------------------  -------   ------- 
 Change in expected credit losses and other credit impairment 
  charges                                                          (113)        1 
 Net operating income                                            16,964    12,242 
--------------------------------------------------------------  -------   ------- 
 Total operating expenses                                        (2,095)   (2,217) 
 Operating profit                                                14,869    10,025 
--------------------------------------------------------------  -------   ------- 
 Share of profit in associates and joint ventures                   346       246 
 Profit before tax                                               15,215    10,271 
--------------------------------------------------------------  -------   ------- 
 Annualised new business premiums of insurance manufacturing 
  operations                                                     22,395    21,804 
--------------------------------------------------------------  -------   ------- 
 Distribution income earned by the group's bank channels          5,800     5,726 
--------------------------------------------------------------  -------   ------- 
 

1 The results presented for insurance manufacturing operations are shown before elimination of intercompany transactions with the group's non-insurance operations.

Insurance manufacturing

Profit before tax from the insurance manufacturing operations increased by HK$4,944m, or 48%, driven by the favourable equity market performance in 2019 (compared with adverse equity markets in 2018), together with growth in the value of new business.

Net interest income increased by 7% from growth in invested funds, reflecting net new business and renewal premium inflows on life insurance contracts.

Net income from financial instruments measured at fair value increased significantly, driven by revaluation gains on the equity portfolio held to support insurance and investment contracts, as compared to revaluation losses in 2018.

Net insurance premium income decreased slightly, driven by higher reinsurance ceded in 2019 in Hong Kong. Gross insurance premium income (excluding the impact from reinsurance arrangements) increased by 10%, mainly in Hong Kong from higher renewal premiums and new business sales.

The higher movement in the present value of in-force long-term insurance business was driven by Hong Kong, mainly from the offsetting of the effect of interest rate changes on the valuation of the liabilities under insurance contracts, actuarial assumption and methodology updates, and from higher value of new business written in 2019. For further details, please see note 15 on the Consolidated Financial Statements.

To the extent that the above gains or losses are attributable to policyholders, there is an offsetting movement reported under 'Net insurance claims and benefits paid and movement in liabilities to policyholders'.

Annualised new business premiums ('ANP') is a measure of new insurance premium generation by the business. It is calculated as the sum of 100% of annualised first year regular premiums and 10% of single premiums, before reinsurance ceded. Growth in ANP during the year reflected new business growth in all insurance manufacturing markets, principally in Hong Kong.

Balance sheet commentary compared with

1 January 2019

(Unaudited)

The consolidated balance sheet at 31 December 2019 is set out in the Consolidated Financial Statements.

The effect of transitioning to HKFRS 16 'Leases' on 1 January 2019 was an increase in total assets by HK$25bn, increase in total liabilities by HK$12bn, and an increase in shareholders' equity by by HK$13bn. The commentary that follows compares our balance sheet at 31 December 2019 with that at 1 January 2019.

Gross loans and advances to customers increased by

HK$193bn, or 5%, including unfavourable foreign currency translation effects of HK$5bn. Excluding this impact, the underlying increase of HK$198bn was driven by an increase in residential mortgages of HK$91bn, mainly in Hong Kong and Australia, coupled with an increase in other personal lending of

HK$44bn, mainly in Hong Kong and Singapore. Non-bank financial institution lending also increased by HK$38bn, mainly in Hong Kong.

Overall credit quality remained strong, with total gross impaired loans and advances as a percentage of gross loans and advances standing at 0.56% at the end of 2019. Change in expected credit losses in 2019 in relation to average gross customer advances remained low at 0.15% (2018: 0.13%).

Interest in associates and joint ventures

At 31 December 2019, an impairment review on the group's investment in Bank of Communications Co., Ltd ('BoCom') was carried out and it was concluded that the investment was not impaired based on our value in use calculation (see note 14 on the Consolidated Financial Statements for further details). As discussed in that note, in future periods the value in use may increase or decrease depending on the effect of changes to model inputs. It is expected that the carrying amount will increase due to retained profits earned by BoCom. At the point where the carrying amount exceeds the value in use, impairment would be recognised. The group would continue to recognise its share of BoCom's profit or loss, but the carrying amount would be reduced to equal the value in use, with a corresponding reduction in income. An impairment review would continue to be performed at each subsequent reporting period, with the carrying amount and income adjusted accordingly.

Customer deposits rose by HK$225bn, or 4%, to HK$5,432bn. The advances-to-deposits ratio was 68.5% at the end of the year (2018: 67.8%).

Shareholders' equity grew by HK$48bn to HK$815bn at

31 December 2019, mainly reflecting current year's profit, net of dividend payment, coupled with additional tier 1 capital instruments issued.

 
 Risk 
 
 
 Our approach to risk 
 

(Unaudited)

Our conservative risk appetite

We have maintained a conservative risk profile throughout our history. This is central to our business and strategy. We recognise the importance of a strong risk culture, which refers to our shared attitudes, values and norms that shape behaviours related to risk awareness, risk taking and risk management. All employees are responsible for the management of risk, with the ultimate accountability residing with the Board.

We seek to build our business for the long term by balancing social, environmental and economic considerations in the decisions we make. Our strategic priorities are underpinned by our endeavour to operate in a sustainable way. This helps us to carry out our social responsibility and manage the risk profile of the business. We are committed to managing and mitigating climate-related risks, both physical and transition, and will continue to incorporate this into how we manage and oversee risks internally and with our customers.

The following principles guide the group's overarching appetite for risk and determine how our businesses and risks are managed.

Financial position

-- We aim to maintain a strong capital position, defined by regulatory and internal capital ratios.

-- We carry out liquidity and funding management for each operating entity, on a stand-alone basis.

Operating model

-- We seek to generate returns in line with a conservative risk appetite and strong risk management capability.

   --    We aim to deliver sustainable earnings and consistent returns for shareholders. 

Business practice

-- We have zero tolerance for any of our people to knowingly engage in any business, activity or association where foreseeable reputational risk or damage has not been considered and/or mitigated.

-- We have no appetite for deliberately or knowingly causing detriment to consumers, or incurring a breach of the letter or spirit of regulatory requirements.

-- We have no appetite for inappropriate market conduct by a member of staff or by any group business.

Enterprise-wide application

Our risk appetite encapsulates consideration of financial and non-financial risks. We define financial risk as the risk of a financial loss as a result of business activities. We actively take and prudently manage these types of risks to maximise shareholder value and profits. Non-financial risk is defined as the risk to achieving our strategy or objectives as a result of inadequate or failed internal processes, people and systems or from external events.

Our risk appetite is expressed in both quantitative and qualitative terms and applied at the global business level, at the regional level and to material operating entities.

The Board reviews and approves the group's risk appetite to make sure it remains fit for purpose. The group's risk appetite is considered, developed and enhanced through:

   --    an alignment with our strategy, purpose, values and customer needs; 

-- trends highlighted in other group risk reports, such as the 'Risk map' and 'Top and emerging risks';

   --    communication with risk stewards on the developing risk landscape; 
   --    strength of our capital, liquidity and balance sheet; 
   --    compliance with applicable laws and regulations; 

-- effectiveness of the applicable control environment to mitigate risk, informed by risk ratings from risk control assessments;

   --    functionality, capacity and resilience of available systems to manage risk; and 
   --    the level of available staff with the required competencies to manage risks. 

We formally articulate our risk appetite through our risk appetite statement ('RAS'), which is approved by the Board. Setting out our risk appetite ensures that planned business activities provide an appropriate balance of return for the risk we are taking, and that we agree a suitable level of risk for our strategy. In this way, risk appetite informs our financial planning process and helps senior management to allocate capital to business activities, services and products.

The RAS consists of qualitative statements and quantitative metrics, covering financial and non-financial risks. It is fundamental to the development of business line strategies, strategic and business planning, and senior management balanced scorecards.

At a group level, performance against the RAS is reported to the group Risk Management Meeting ('RMM') on a monthly basis so that any actual performance that falls outside the approved risk appetite is discussed and appropriate mitigating actions are determined. This reporting allows risks to be promptly identified and mitigated, and informs risk-adjusted remuneration to drive a strong risk culture.

Global businesses, regions and strategically important countries are required to have their own RASs, which are monitored to ensure they remain aligned with the group's. All RASs and business activities are guided and underpinned by qualitative principles and or quantitative metrics.

Risk Management

We recognise that the primary role of risk management is to protect our business, customers, colleagues, shareholders and the communities that we serve, while ensuring we are able to support our strategy and provide sustainable growth. As we move into revised business focus, active risk management will be critical in ensuring we manage the associated change and execution risks arising from a major change programme. In addition we will perform periodic risk assessments, including strategies to ensure retention of key personnel to ensure our continued safe operation.

We use a comprehensive risk management framework across the organisation and across all risk types, underpinned by the group's culture and values. This outlines the key principles that we employ in managing material risks, both financial and non-financial.

The framework fosters continual monitoring, promotes risk awareness and encourages sound operational and strategic decision making. It also ensures a consistent approach to identifying, assessing, managing and reporting the risks we accept and incur in our activities.

Our risk management framework

The following diagram and descriptions summarise key aspects of the risk management framework, including governance and structure, our risk management tools and our risk culture, which together help align employee behaviour with our risk appetite.

 
 Key components of our risk management framework 
 
 
 
  Risk governance              Non-executive risk governance             The Board approves the group's 
                                                                          risk appetite, plans and performance 
                                                                          targets. It sets the 'tone from 
                                                                          the top' and is advised by the 
                                                                          group's Risk Committee. 
 
 
 
 
 
                                 Executive risk governance               Our executive risk governance structure 
                                                                          is responsible for the enterprise-wide 
                                                                          management of all risks, including 
                                                                          key policies and frameworks for 
                                                                          the management of risk within the 
                                                                          group. 
 
 
 
 
 
     Roles and                    Three lines of defence                 Our 'three lines of defence' model 
  responsibilities                         model                          defines roles and responsibilities 
                                                                          for risk management. An independent 
                                                                          Risk function helps ensure the 
                                                                          necessary balance in risk/return 
                                                                          decisions. 
 
 
 
     Processes                         Risk appetite                     The group has several processes 
     and tools                                                            to identify/assess, monitor, manage 
                                                                          and report risks to ensure we remain 
                                                                          within our risk appetite. 
 
                              Enterprise-wide risk management 
                                           tools 
 
                                  Active risk management: 
                                 identification/assessment, 
                                   monitoring, management 
                                       and reporting 
 
 
     Internal                     Policies and procedures                Policies and procedures define 
      controls                                                            the minimum requirements for the 
                                                                          controls required to manage our 
                                                                          risks. 
 
 
                                    Control activities                   The operational risk management 
                                                                          framework defines minimum standards 
                                                                          and processes for managing operational 
                                                                          risks and internal controls. 
 
                                Systems and infrastructure               The group has systems and/or processes 
                                                                          that support the identification, 
                                                                          capture and exchange of information 
                                                                          to support risk management activities. 
 
 
 

Risk governance

The Board has ultimate responsibility for the effective management of risk. It is advised on risk-related matters by the Risk Committee ('RC').

The group's Chief Risk Officer, supported by the RMM, holds executive accountability for the ongoing monitoring, assessment and management of the risk environment and the effectiveness of the risk management framework.

The management of financial crime risk resides with the group's Chief Executive Officer. He is supported by the Financial Crime Risk Management Committee.

Day-to-day responsibility for risk management is delegated to senior managers with individual accountability for decision making. All our people have a role to play in risk management. These roles are defined using the three lines of defence model, which takes into account the group's business and functional structures.

We use a defined executive risk governance structure to help ensure there is appropriate oversight and accountability of risk, which facilitates reporting and escalation to the RMM.

 
 Governance structure for the management of risk 
 
 
 Risk Management        group Chief Risk Officer 
  Meeting of             group General Counsel             *    Supporting the group Chief Risk Officer in exercising 
  the group              group Chief Executive                  Board-delegated risk management authority 
                         group Chief Financial 
                         Officer 
                         group heads of global             *    Overseeing the implementation of risk appetite and 
                         business and global functions          the enterprise risk management framework 
 
 
                                                           *    Forward-looking assessment of the risk environment, 
                                                                analysing possible risk impacts and taking 
                                                                appropriate action 
 
 
                                                           *    Monitoring all categories of risk and determining 
                                                                appropriate mitigating action 
 
 
                                                           *    Promoting a supportive group culture in relation to 
                                                                risk management and conduct 
---------------------  -------------------------------  ------------------------------------------------------------- 
 Global business/Site   Global business/Site Chief 
  risk management        Risk Officer                      *    Supporting the Chief Risk Officer in exercising 
  meetings               Global business/Site Chief             Board-delegated risk management authority 
                         Executive 
                         Global business/Site Chief 
                         Financial Officer                 *    Forward-looking assessment of the risk environment, 
                         Global business/Site heads             analysing the possible risk impact and taking 
                         of global functions                    appropriate action 
 
 
                                                           *    Implementation of risk appetite and the enterprise 
                                                                risk management framework 
 
 
                                                           *    Monitoring all categories of risk and determining 
                                                                appropriate mitigating actions 
 
 
                                                           *    Embedding a supportive culture in relation to risk 
                                                                management and controls 
---------------------  -------------------------------  ------------------------------------------------------------- 
 

The Board committees with responsibility for oversight of risk-related matters are set out on page 6.

Our responsibilities

All our people are responsible for identifying and managing risk within the scope of their role as part of the three lines of defence model.

Three lines of defence

To create a robust control environment to manage risks, we use an activity-based three lines of defence model. This model delineates management accountabilities and responsibilities for risk management and the control environment.

The model underpins our approach to risk management by clarifying responsibility and encouraging collaboration, as well as enabling efficient coordination of risk and control activities.

The three lines of defence are summarised below:

-- The first line of defence owns the risks and is responsible for identifying, recording, reporting and managing them in line with risk appetite, and ensuring that the right controls and assessments are in place to mitigate them.

-- The second line of defence sets the policy and control standards for managing specific risk areas, provides advice and guidance in relation to the risk, and challenges the first line of defence on effective risk management.

-- The third line of defence is our Internal Audit function, which provides independent assurance that our risk management approach and processes are designed and operating effectively.

Risk function

The group's Risk function, headed by the group's Chief Risk Officer, is responsible for the group's risk management framework. This responsibility includes establishing and monitoring of risk profiles, and forward-looking risk identification and management. The group's Risk function is made up of sub-functions covering all risks to our business and forms part of the second line of defence. It is independent from the global businesses, including sales and trading functions, to provide challenge, appropriate oversight and balance in risk/return decisions.

Responsibility for minimising both financial and non-financial risk lies with our people. They are required to manage the risks of the business and operational activities for which they are responsible. We maintain adequate oversight of our risks through our various specialist risk stewards as well as the collective accountability held by our Chief Risk Officers.

Non-financial risk includes some of the most material risks the group faces, such as cyber-attacks, the loss of data and poor conduct outcomes. Actively managing non-financial risk is crucial to serving our customers effectively and having a positive impact on society. During 2019 we continued to strengthen the control environment and our approach to the management of non-financial risk, as set out in our Operational Risk Management Framework. The approach outlines non-financial risk governance and risk appetite, and provides a single view of the non-financial risks that matter the most, and associated controls. It incorporates a risk management system designed to enable the active management of non-financial risk. Our ongoing focus is on simplifying our approach to non-financial risk management, while driving more effective oversight and better end-to-end identification and management of non-financial risks. This is overseen by the Operational Risk function, headed by the group Head of Operational Risk.

Stress testing

The group operates a wide-ranging stress testing programme that is a key part of our risk management and capital planning. Stress testing provides management with key insights into the impact of severely adverse events on the group, and provides confidence to regulators on the group's financial stability.

Our stress testing programme assesses our capital strength through a rigorous examination of our resilience to external shocks. As well as undertaking regulatory-driven stress tests, we conduct our own internal stress tests, in order to understand the nature and level of all material risks, quantify the impact of such risks and develop plausible business as usual mitigating actions.

Many of our regulators - including the Hong Kong Monetary Authority ('HKMA') - use stress testing as a prudential regulatory tool, and the group has focused significant governance and resources to meet their requirements.

Internal stress tests

Our internal capital assessment uses a range of stress scenarios that explore risks identified by management. They include potential adverse macroeconomic, geopolitical and operational risk events, as well as other potential events that are specific to the group.

The selection of scenarios is based upon the output of our top and emerging risks identified and our risk appetite. Stress testing analysis helps management understand the nature and extent of vulnerabilities to which the group is exposed. Using this information, management decides whether risks can or should be mitigated through management actions or, if they were to crystallise, should be absorbed through capital. This in turn informs decisions about preferred capital levels.

In addition to the group-wide stress testing scenarios, each major HBAP entity performs regular macroeconomic and event-driven scenario analyses specific to the region. They also participate, as required, in the regulatory stress testing programmes of the jurisdictions in which they operate, and the stress tests of the HKMA. Global functions and businesses also perform bespoke stress testing to inform their assessment of risks in potential scenarios.

The group stress testing programme is overseen by the RC and results are reported, where appropriate, to the RMM and RC.

We also conduct reverse stress tests each year at a group level and, where required, at subsidiary entity level to understand potential extreme conditions that would make our business model non-viable. Reverse stress testing identifies potential stresses and vulnerabilities we might face, and helps inform early warning triggers, management actions and contingency plans designed to mitigate risks.

Recovery and resolution plans

Recovery and resolution plans form an integral framework in the safeguarding of the group's financial stability. Together with stress testing, it helps us understand the outcomes of adverse business or economic conditions and the identification of mitigating actions.

Key developments in 2019

In 2019, it was announced that Mark McKeown was stepping down from his role of the group's Chief Risk Officer. Edward Jenkins, who was previously the Global Head of Wholesale Credit and Market Risk, has been appointed as the group's Chief Risk Officer with effect from 1 September 2019.

During the year, we also undertook a number of initiatives to enhance our approach to the management of risk. We continued efforts to simplify and enhance how we manage risk. We simplified the Group risk taxonomy through consolidating certain existing risks into broader categories. These changes streamlined risk reporting and promoted common language in our risk management approach. Further simplification will continue during 2020, including the combining of our two key risk management frameworks. These changes include:

-- We formed a Resilience Risk sub-function to reflect the growing regulatory importance of being able to ensure our operations continue to function when an operational disturbance occurs. Resilience Risk was formed to simplify the way we interact with our stakeholders and to deliver clear, consistent and credible responses globally. The leadership of the Resilience Risk function is the responsibility of the group Head of Resilience Risk. For further details on resilience risk, see page 44.

-- We have placed greater focus on our model risk activities during 2019. To reflect this, Group has created the role of Chief Model Risk Officer, which for the group is undertaken by the Head of Model Risk Management.

 
 Top and emerging risks 
 

(Unaudited)

We use a top and emerging risks process to provide a forward-looking view of issues with the potential to threaten the execution of our strategy or operations over the medium to long term.

We proactively assess the internal and external risk environment, as well as review the themes identified across our regions and global businesses, for any risks that may require global escalation, updating our top and emerging risks as necessary.

We define a 'top risk' as a thematic issue that may form and crystallise within one year, and which has the potential to materially affect the group's financial results, reputation or business model. It may arise across any combination of risk types, countries or global businesses. The impact may be well understood by senior management and some mitigating actions may already be in place. Stress tests of varying granularity may also have been carried out to assess the impact.

An 'emerging risk' is a thematic issue with large unknown components that may form and crystallise beyond a one year time horizon. If it were to materialise, it could have a material effect on the group's long-term strategy, profitability and/or reputation. Existing mitigation action plans are likely to be minimal, reflecting the uncertain nature of these risks at this stage. Some high-level analysis and/or stress testing may have been carried out to assess the potential impact.

Our current top and emerging risks are as follows:

Externally driven

Economic outlook and capital flows

Global manufacturing was in recession in 2019 as the Chinese economy slowed, trade and geopolitical tensions continued, and key sectors like automotive and information technology suffered from idiosyncratic issues. This had an impact on trade-reliant regions including the European Union, while the US benefited from a resilient consumer. Early in 2019, global central banks abandoned their previous intentions to tighten monetary policy gradually in order to underpin economic activity. These and other factors contributed to an increase in market optimism towards the end of 2019 that global economic activity may be bottoming out.

However, a significant degree of caution is warranted. US-China relations are likely to remain tense as negotiations move to a second phase, covering aspects like intellectual property. Changing global consumption patterns and the introduction of stricter environmental standards may continue to hamper the automotive and other traditional industries. The net impact on trade flows could be negative, and may damage the group's traditional lines of business.

The coronavirus outbreak is a new emerging risk. In a baseline scenario, the outbreak should be contained and may lead to a slowdown in China's economic activity during the first quarter of 2020, followed by a rebound in the remainder of the year, helped by an increased policy stimulus in response to the outbreak. However, there is a risk that containment proves more challenging, and the resulting socio-economic disruption more extensive and prolonged, spilling beyond China. Since the beginning of January 2020, the coronavirus outbreak has caused disruption to our staff, suppliers and customers particularly in mainland China and Hong Kong. It remains unclear how this will evolve through 2020 and we continue to monitor the situation closely. The group has invoked its business continuity plans to ensure the safety and well-being of our staff, whilst ensuring our capability to support our customers and maintain our business operations is upheld.

Subject to the extent of the effects and duration of the outbreak referred to above, it is anticipated that oil prices are likely to remain range-bound in 2020, with occasional spikes in volatility.

The run-up to the US presidential election in November may be a key factor in causing market volatility. Persistent social tensions in Hong Kong may disrupt the local economy and business sentiment further. We believe our businesses are well placed to weather risks, but would nevertheless be affected by severe shocks.

Mitigating actions

-- We actively assess the impact of economic developments in key markets on specific customer segments and portfolios and take appropriate mitigating actions. These actions include revising risk appetite and/or limits as circumstances evolve.

-- We use internal stress testing and scenario analysis, as well as regulatory stress test programmes, to evaluate the potential impact of macroeconomic shocks on our businesses and portfolios. Our approach to stress testing is described on

page 14.

Geopolitical risk

The group's operations and portfolios are exposed to risks associated with political instability, civil unrest and conflict, which could lead to disruption to our operations, physical risk to our staff and/or physical damage to our assets.

Multinational businesses are increasingly caught between governments, heightening the risk of business decisions being perceived as political statements. Global tensions over trade, technology and ideology can manifest in divergent regulatory, standards and compliance regimes, presenting long-term strategic challenges.

In 2019, societies in nearly all our markets were affected by a series of common issues with global reach in 2020. Migration, income inequality, corruption, climate change, and terrorism have appeared as common threads of discontent across markets. This dissatisfaction is manifesting through increased protest activity and at the ballot box, challenging traditional political structures. This level of geopolitical risk is expected to remain heightened throughout 2020.

In 2019, Hong Kong experienced heightened levels of domestic social unrest and if prolonged, there could be broader economic ramifications, affecting several of the group's portfolios.

Intensified US-China competition is expected to feature prominently in 2020 - despite the Phase 1 trade deal, as negotiations move to phase 2, which covers aspects such as intellectual property. New regulations from both the US and China will increase scrutiny of companies involved in cross-border data transfers and limit the use of foreign technology in private, as well as national infrastructure. Combined, these regulations could drive the bifurcation of US and Chinese technology sectors, standards and supply chain ecosystems, which may limit innovation and drive up production and compliance costs for firms operating in both markets.

Mitigating actions

-- We continually monitor the geopolitical outlook, in particular in countries where we have material exposures and/or a physical presence. We have also established dedicated forums to monitor geopolitical developments.

-- We use internal stress tests and scenario analysis as well as regulatory stress test programmes, to adjust limits and exposures to reflect our risk appetite and mitigate risks as appropriate. Our internal credit risk ratings of sovereign counterparties take into account geopolitical developments that could potentially disrupt our portfolios and businesses.

-- We have taken steps to enhance physical security in those geographical areas deemed to be at high risk from terrorism and military conflicts.

The credit cycle

Dovish global monetary policies remained accommodative through much of 2019, and share indices hit record highs. The US Federal Reserve System ('FRB'), European Central Bank ('ECB') and the Bank of Japan ('BoJ') are expected to keep global liquidity abundant in 2020. However, there are signs of stress in parts of the credit market, as shown by the FRB's interventions in the repo market. There has been a surge in borrowing by entities in the lowest investment grade segment ('BBB'), which now makes up 55% of the total universe of rated corporate bonds. Profit margins at US non-financial corporations are falling, as are job openings, both of which could foreshadow a turn in the credit cycle. Corporate credit quality in Europe is also deteriorating. Chinese authorities are warier than in the past about leverage, but will still enact limited stimulus measures, which could act to limit downside risks to a degree.

Mitigating actions

-- We closely monitor economic developments in key markets and sectors and undertake scenario analysis. This helps enable us to take portfolio actions where necessary, including enhanced monitoring, amending our risk appetite and/or reducing limits and exposures.

-- We stress test portfolios of particular concern to identify sensitivity to loss under a range of scenarios, with management actions being taken to rebalance exposures and manage risk appetite where necessary.

-- We undertake regular reviews of key portfolios to help ensure that individual customer or portfolio risks are understood and our ability to manage the level of facilities offered through any downturn is appropriate.

Cyber threat and unauthorised access to systems

The group and other organisations continue to operate in an increasingly hostile cyber threat environment, which requires ongoing investment in business and technical controls to defend against these threats.

Key threats include unauthorised access to online customer accounts, advanced malware attacks and distributed denial of service ('DDOS') attacks.

Mitigating actions

-- We continually evaluate threat levels for the most prevalent attack types and their potential outcomes. To further protect the group and our customers, we strengthen our controls to reduce the likelihood and impact of advanced malware, data leakage, infiltration of payment systems and denial of service attacks. We continued to enhance our cybersecurity capabilities, including threat detection, access control as well as back-up and recovery. An important part of our defence strategy is ensuring our people remain aware of cybersecurity issues and know how to report incidents.

-- Cyber risk is a priority area for the Board, we report and review cyber risk and control effectiveness quarterly at executive and non-executive Board level. We also report it across the global businesses, functions and regions to help ensure appropriate visibility and governance of the risk and mitigating actions.

Regulatory developments including conduct, with adverse impact on business model and profitability

Financial service providers continue to face stringent regulatory and supervisory requirements, particularly in the areas of capital and liquidity management, conduct of business, financial crime, internal control frameworks, the use of models and the integrity of financial services delivery. The competitive landscape in which the group operates may be significantly altered by future regulatory changes and government intervention. Regulatory changes may affect the activities of the group as a whole, or of some or all of its principal subsidiaries.

As described in note 38 on the Consolidated Financial Statements, we continue to be subject to a number of material legal proceedings, regulatory actions and investigations, including our January 2018 deferred prosecution agreement with the US Department of Justice arising from its investigation into HSBC's historical foreign exchange activities (the 'FX DPA').

Mitigating actions

-- We are fully engaged, wherever possible with governments and regulators in the countries in which we operate, to help ensure that new requirements are considered properly by regulatory authorities and the financial sector and can be implemented effectively.

-- We have invested significant resources and have taken, and will continue to take, a number of steps to improve our compliance systems and controls relating to our activities in global markets. These included enhancements to pricing and disclosure, order management and trade execution; trade, voice and audio surveillance; front office supervision; and improvements to our enforcement and discipline framework for employee misconduct.

Financial crime risk environment

Throughout 2019, we continued to implement the final elements of our Global Standards programme to integrate our anti-money laundering and sanctions capabilities into our day-to-day operations. We continue to enhance our financial crime risk management capabilities and the effectiveness of our financial crime controls, and we are maintaining our investment in the next generation of tools to fight financial crime through the application of advanced analytics and artificial intelligence.

Financial institutions remain under considerable regulatory scrutiny regarding their ability to prevent and detect financial crime. There is an increased regulatory focus on fraud and anti-bribery and corruption controls, with expectations that banks should do more to protect customers from fraud and identify and manage bribery and corruption risks within our businesses. Financial crime threats continue to evolve, often in tandem with geopolitical developments. The highly speculative, volatile and opaque nature of virtual currencies, including the pace of development in this area, create challenges in effectively managing financial crime risks. The evolving regulatory environment continues to present execution challenge. We continue to see increasing challenges presented by national data privacy requirements in a global organisation, which may affect our ability to effectively manage financial crime risks.

In December 2012, among other agreements, HSBC Holdings plc ('HSBC Holdings') agreed to an undertaking with the UK Financial Services Authority, which was replaced by a Direction issued by the UK Financial Conduct Authority ('FCA') in 2013, and consented to a cease-and-desist order with the US Federal Reserve Board ('FRB'), both of which contained certain forward-looking anti-money laundering ('AML') and sanctions-related obligations. HSBC also agreed to retain an independent compliance monitor (who is, for FCA purposes, a 'Skilled Person' under section 166 of the Financial Services and Markets Act and, for FRB purposes, an 'Independent Consultant') to produce periodic assessments of the Group's AML and sanctions compliance programme (the 'Skilled Person/Independent Consultant'). In December 2012, HSBC Holdings also entered into an agreement with the Office of Foreign Assets Control ('OFAC') regarding historical transactions involving parties subject to OFAC sanctions. Reflective of HSBC's significant progress in strengthening its financial crime risk management capabilities, HSBC's engagement with the current Skilled Person will be terminated and a new Skilled Person with a narrower mandate will be appointed to assess the remaining areas that require further work in order for HSBC to transition fully to business-as-usual financial crime risk management. The Independent Consultant will continue to carry out an annual OFAC compliance review at the FRB's discretion. The role of the Skilled Person/Independent Consultant is discussed on page 45.

Mitigating actions

-- We continue to enhance our financial crime risk management capabilities. We are investing in next generation capabilities to fight financial crime through the application of advanced analytics and artificial intelligence.

-- We are strengthening and investing in our Fraud controls, to introduce next generation anti-fraud capabilities to protect both customers and the bank.

-- We continue to embed our improved Anti-Bribery and Corruption policies and controls, focusing on conduct.

   --    We continue to educate our staff on emerging digital landscapes and associated risks. 

-- We have developed procedures and controls to manage the risks associated with direct and indirect exposure to virtual currencies, and we continue to monitor external developments.

-- We continue to work with jurisdictions and relevant international bodies to address data privacy challenges through international standards, guidance, and legislation to enable effective management of financial crime risk.

-- We continue to take steps designed to ensure that the reforms we have put in place are both effective and sustainable over the long term.

IBOR transition

Interbank offered rates ('IBORs') are used to set interest rates on hundreds of trillions of US dollars' worth of different types of financial transactions and are used extensively for valuation purposes, risk measurement and performance benchmarking.

Following the announcement by the UK's Financial Conduct Authority in July 2017 that it will no longer oblige or require banks to submit rates for Libor after 2021, the national working groups ('NWG') for the affected currencies were tasked with facilitating an orderly transition of the relevant Libors to their chosen replacement rates. The euro national working group is also responsible for facilitating an orderly transition of the Euro Overnight Index Average ('Eonia') to the euro short-term rate ('EURSTER'). In addition, there are four benchmark interest rates (Singapore Dollar Swap Offer Rate ('SOR'), Thai Baht Interest Rate Fixing ('THBFIX'), Mumbai Interbank Forward Offer Rate ('MIFOR') and Philippine Interbank Reference Rate ('PHPREF')) in the Asia-Pacific region which are impacted through their calculation currently including US Dollar Libor ('Dependent Rates'). Working groups for these Dependent Rates have been established to address relevant requirements.

The process of developing products that reference the replacement rates and transitioning legacy IBOR contracts exposes the group to material execution, conduct and financial risks.

Mitigating actions

-- We have a global programme to facilitate an orderly transition from Libor, Eonia and Dependent Rates for our business and our clients. This programme, led by the Group Chief Risk Officer, oversees the transitions made by each of the global businesses.

-- Our programme is focused on developing alternative rate products that reference the working group-selected replacement rates and making them available to customers. It is also focusing on the supporting processes and systems to developing these products. At the same time, we are developing the capability to transition, through repapering, outstanding Libor, Eonia and Dependent Rates contracts.

-- We have identified a number of execution, conduct and financial risks and are in the process of addressing these.

-- We will continue to engage with industry participants and the official sector to support an orderly transition.

Climate-related risks

Climate change can impact across HSBC's risk taxonomy through both transition and physical channels:

-- Transition Risk, arising from the move to a low-carbon economy, such as through policy, regulatory and technological changes.

-- Physical Risk, through increasing severity and/or frequency of severe weather events or other climatic events (e.g. sea level rise, flooding).

These have potential to cause both idiosyncratic and systemic risks, resulting in potential financial impacts for the group. Impacts could materialise through higher risk-weighted assets ('RWAs') over the longer term, greater transactional losses and/or increased capital requirements.

The awareness of climate risk, regulatory expectations and reputational risk have all heightened through 2019. The exposure we have to the risk and materialisation of the risk have not materially heightened.

Mitigating actions

We continue to enhance our approach to managing climate-related risks, and develop and embed the measurement, monitoring and management.

An internal Climate Risk Working Group provides oversight by seeking to develop policy and limit frameworks in order to achieve desired portfolios over time, and protect the group from climate-related risks that are outside of risk appetite.

We have commenced sector specific scenario analysis and continue our current work to source data and develop scenarios. For wholesale credit risk work is focused on questionnaires to assess transition risk across six sectors and 11 countries. Longer term, a modelled framework is envisaged.

For retail credit risk, mortgage exposures are being reviewed on a geographical basis in respect of natural hazard risk and mitigants. For operational risk, we are working with our property insurers to understand geographical exposure of the property portfolio and assess effectiveness of controls for design resilience, operations and business continuity.

We have public and internal policies for certain sectors that pose sustainability risk to the group. These include policies on energy, agricultural commodities, chemicals, forestry, mining and metals, and UNESCO World Heritage Sites and Ramsar-designated wetlands.

We are working through the Climate Financial Risk Forum to ensure we remain aware of and drive emerging best practice.

Internally driven

Risks arising from the receipt of services from third parties

We use third parties for the provision of a range of services, in common with other financial service providers. Risks arising from the use of third-party service providers may be less transparent and therefore more challenging to manage or influence. It is critical that we ensure that we have appropriate risk management policies, processes and practices. These should include adequate control over the selection, governance and oversight of third parties, particularly for key processes and controls that could affect operational resilience. Any deficiency in our management of risks arising from the use of third parties could affect our ability to meet strategic, regulatory or client expectations.

Mitigating actions

-- We continued to embed our delivery model in the first line of defence through a dedicated team. We have deployed processes, controls and technology to assess third party service providers against key criteria and associated control monitoring, testing and assurance.

-- A dedicated oversight forum in the second line of defence monitors the embedding of policy requirements and performance against risk appetite.

Data management

The group uses a large number of systems and applications to support key business processes and operations. As a result, we often need to reconcile multiple data sources, including customer data sources, to reduce the risk of error. Along with other organisations, the group also needs to meet external/regulatory obligations such as the General Data Protection Regulation ('GDPR'), the Basel Committee for Banking Supervision (BCBS 239) principles and Basel III.

Mitigating actions

-- We are improving data quality across a large number of systems globally. Our data management, aggregation and oversight continue to strengthen and enhance the effectiveness of internal systems and processes. We are implementing data controls for critical processes in the front-office systems to improve our data capture at the point of entry. We achieved a 'largely compliant' rating in support of the Basel Committee for Banking Supervision (BCBS 239) principles and have embedded them across the key markets.

-- We are expanding and enhancing our global data governance processes to monitor proactively the quality of critical customer, product, reference and transaction data and resolving associated data issues in a timely manner. We have implemented data controls to improve the reliability of data used by our customers and staff.

-- We are also modernising our data and analytics infrastructure through investments in advanced capabilities in cloud, visualisation, machine learning and artificial intelligence platforms.

-- We have implemented a global data privacy framework that establishes data privacy practices, design principles and guidelines that demonstrate compliance with data privacy laws and regulations in the jurisdictions in which we operate.

-- We continue to hold annual data symposiums and data privacy awareness training to help our employees keep abreast of data management and data privacy laws and regulations. These highlight our commitment to protect personal data for our customers, employees and stakeholders.

 
 Areas of special interest 
 

During 2019, a number of areas were identified and considered as part of our top and emerging risks because of the effect they may have on the group. In this section, we have placed particular focus on IBOR transition and the risks to our operations and portfolios in Asia-Pacific.

IBOR transition

The Financial Stability Board has observed that the decline in interbank short-term unsecured funding poses structural risks for interest rate benchmarks that reference these markets. In response, regulators and central banks in various jurisdictions have convened national working groups to identify replacement rates for these interbank offer rates ('IBORs') and, where appropriate, to facilitate an orderly transition to these rates.

Following the announcement by the UK's Financial Conduct Authority in July 2017 that it will no longer oblige or require banks to submit rates for Libor after 2021, the national working groups for the affected currencies were tasked with facilitating an orderly transition of the relevant Libors to their chosen replacement rates. The euro working group is also responsible for facilitating an orderly transition of the Euro Overnight Index Average ('Eonia') to the euro short-term rate ('EURSTER'). In addition, there are four benchmark interest rates (Singapore Dollar Swap Offer Rate ('SOR'), Thai Baht Interest Rate Fixing ('THBFIX'), Mumbai Interbank Forward Offer Rate ('MIFOR') and Philippine Interbank Reference Rate ('PHPREF')) in the Asia-Pacific region which are impacted through their calculation currently including US Dollar Libor ('Dependent Rates'). Working groups for these Dependent Rates have been established to address relevant requirements. Although national working groups in other jurisdictions have identified replacements for their respective IBORs, there is no intention for these benchmark rates to be discontinued.

Given the current lack of alternatives, the group has an increasing portfolio of contracts referencing Libor, Eonia and Dependent Rates with maturities beyond 2021. The Group established the IBOR transition programme with the objective of facilitating an orderly transition from Libor, Eonia and Dependent Rates for HSBC and its clients. This global programme oversees the transition effected by each of the global businesses and is led by the Group Chief Risk Officer.

The programme is currently focused on developing alternative rate products, and the supporting processes and systems, that reference the national working group-selected replacement rates and making them available to customers. Depending on the take up of these products by customers, this should reduce the current growth in Libor, Eonia and Dependent Rates contracts being transacted with maturities beyond end 2021, while the new product capabilities will also enable the transition of outstanding Libor, Eonia and Dependent Rates products onto the replacement rates. A structured development plan is required given the widespread use of Libor, Eonia and Dependent Rates in a wide range of products, systems and processes across each of the four global businesses and all of the jurisdictions in which the group operates. The resulting execution risk is closely monitored by the programme.

The programme is concurrently developing the capability to transition, through repapering, outstanding Libor, Eonia and Dependent Rates contracts. We expect that the International Swaps and Derivatives Association's ('ISDA') efforts in guiding the transition of derivatives contracts should reduce the risk of a non-orderly transition of derivatives with an estimated notional market size in excess of US$200tn. The process of implementing ISDA's proposed protocol and transitioning outstanding contracts is nonetheless a material undertaking for the industry as a whole and may expose the group to the risk of financial losses.

We intend to actively engage in the process to achieve an orderly transition of the group's Libor, Eonia and Dependent Rates bond issuance, the group's holdings of Libor/Eonia/Dependent Rates bonds and of those bonds where the group is the payment agent. At this stage we are confident that we will be able to transition the bulk of these exposures and we are actively engaged in industry working groups.

Although we have plans to transition multi-billion dollar contractually IBOR-referenced commercial loans onto replacement rates, our ability to transition this portfolio by the end of 2021 is materially dependent on the availability of products that reference the replacement rates and on our customers being ready and able to adapt their own processes and systems to accommodate the replacement products. This may give rise to an elevated level of conduct-related risk. The group is engaging with impacted clients to ensure that customers are aware of the risks associated with the ongoing purchase of Libor-, Eonia- and Dependent Rates-referencing contracts as well as the need to transition legacy contracts prior to the end of 2021.

In addition to the execution and conduct risk previously highlighted, the process of adopting new reference rates may expose the group to an increased level of operational and financial risks, such as potential earnings volatility resulting from contract modifications, changes in hedge accounting and a large volume of product and associated process changes. Furthermore, the transition to alternative reference rates could have a range of adverse impacts on our business, including legal proceedings or other actions regarding the interpretation and enforceability of provisions in IBOR-based contracts, and regulatory investigations or reviews in respect of our preparation and readiness for the replacement of IBOR with alternative reference rates. We continue to engage with industry participants, the official sector and our clients to support an orderly transition and the mitigation of the risks resulting from the transition.

Risks to our operations and portfolios in Asia-Pacific

In 2019, the mainland Chinese economy grew at the slowest pace in nearly three decades in the context of rising domestic leverage. The authorities are expected to enact only modest stimulus measures to boost growth. Along with the 'phase one' US-China trade deal and plentiful global liquidity, these measures should help emerging-market growth to make a partial recovery. Nevertheless, downside idiosyncratic risks will abound.

Intensified US-China competition continued to feature prominently in 2019. The two countries now compete across multiple dimensions: economic power, diplomatic influence, innovation and advanced technology leadership.

In 2019, we saw heightened levels of risk in Hong Kong. The downside risk is further increased given the coronavirus outbreak, which could further impact the local economy and dampen investor and business sentiment in many sectors where the Group has a material presence. The increasing headwinds will be challenging and we will continue to monitor our portfolios to manage risk exposures. We have carefully reviewed our exposures to help ensure that we continue to support our customers and the Hong Kong economy. We have reviewed and enhanced our business continuity plans to ensure we minimise disruption to our clients and continued safe operations of our branches and employees. The new coronavirus outbreak is being actively monitored. It will have an immediate impact on the economic scenarios used for expected credit losses ('ECL'), as key inputs for calculating ECL such as GDP for Hong Kong and mainland China are deteriorating, and the probability of particularly adverse economic scenarios for the short term is higher. The economic scenarios for Hong Kong used for ECL at 31 December 2019 are set out on pages 27-30. In addition, should the virus continue to cause disruption to economic activity in Hong Kong and mainland China through 2020, there could be adverse impacts on income due to lower lending and transaction volumes, and insurance manufacturing revenue. Further ECL could arise from other parts of our business impacted by the disruption to supply chains.

We have invoked our business continuity plans to help ensure the safety and well-being of our staff while maintaining our ability to support our customers and maintain our business operations.

We regularly conduct stress tests to assess the resilience of our balance sheet and our capital adequacy. We conduct this across the group and in key sites such as Hong Kong. The stress tests are used to consider our risk appetite and provide insights into our financial stability. In the case of Hong Kong, our balance sheet and capital adequacy remain resilient based on regulatory and internal stress test outcomes.

Our central scenario for Hong Kong, used as a key input for calculating ECL in Hong Kong, has kept pace with expectations of economic growth. The economy entered a technical recession in the second-half of 2019 and is expected to record negative annual GDP growth for the first time since 2009. This is a result of both tensions over trade and tariffs between the US and China and domestic social unrest. The economy is expected to gradually recover in 2020. We have also developed a number of additional scenarios to capture more extreme downside risks, and have used these in impairment testing and measuring, and to assess our capital resilience. While our economic scenarios used to calculate credit loss capture a range of outcomes, the potential economic impact of the coronavirus was not explicitly considered at the year end due to the limited information and the emergent nature of the outbreak in 2019.

For further details of all scenarios used in impairment measurements see 'Measurement uncertainty and sensitivity analysis of ECL estimates' on pages 27-30.

 
 Our material banking and insurance risks 
 

The material risk types associated with our banking and insurance manufacturing operations are described in the following tables:

Banking operations

 
 Description of risks - banking operations 
 (Audited) 
 
 Credit risk 
 Credit risk is    Credit risk arises                                          Credit risk is: 
 the                principally from                                            *    measured as the amount that could be lost if a 
 risk of            direct lending, trade                                            customer or counterparty fails to make repayments; 
 financial          finance and leasing 
 loss if a          business, but also 
 customer           from certain other                                          *    monitored using various internal risk management 
 or counterparty    products such as                                                 measures and within limits approved by individuals 
 fails              guarantees and derivatives.                                      within a framework of delegated authorities; and 
 to meet an 
 obligation 
 under a                                                                        *    managed through a robust risk control framework which 
 contract.                                                                           outlines clear and consistent policies, principles 
                                                                                     and guidance for risk managers. 
----------------  ----------------------------------------------------------  ------------------------------------------------------------ 
 Liquidity and funding risk 
 Liquidity risk                                                                Liquidity and funding risk is: 
 is                 *    Liquidity risk arises from mismatches in the timing    *    measured using a range of metrics including liquidity 
 the risk that           of cash flows.                                              coverage ratio and net stable funding ratio; 
 we 
 do not have 
 sufficient         *    Funding risk arises when illiquid asset positions      *    assessed through the internal liquidity adequacy 
 financial               cannot be funded at the expected terms and when             assessment process; 
 resources               required. 
 to meet our 
 obligations                                                                    *    monitored against the group's liquidity and funding 
 as they fall                                                                        risk framework; and 
 due 
 or that we can 
 only                                                                           *    managed on a stand-alone basis with no reliance on 
 do so at an                                                                         any Group entity (unless pre-committed) or central 
 excessive                                                                           bank unless this represents routine established 
 cost. Funding                                                                       business-as-usual market practice. 
 risk 
 is the risk 
 that 
 funding 
 considered 
 to be 
 sustainable, 
 and therefore 
 used 
 to fund assets, 
 is 
 not sustainable 
 over 
 time. 
----------------  ----------------------------------------------------------  ------------------------------------------------------------ 
 Pension risk 
 Pension risk is   Pension risk arises                                         Pension risk is: 
 the                from investments                                            *    measured in terms of the schemes' ability to generate 
 risk of            delivering an inadequate                                         sufficient funds to meet the cost of their accrued 
 increased          return, adverse changes                                          benefits; 
 costs to the       in interest rates 
 group              or inflation, or 
 from offering      members living longer                                       *    monitored through a specific risk appetite; and 
 post-employment    than expected. Pension 
 benefit plans      risk includes operational 
 to                 and reputational                                            *    managed through the appropriate pension risk 
 its employees.     risks of sponsoring                                              governance structure and ultimately the RMM. 
                    pension plans. 
----------------  ----------------------------------------------------------  ------------------------------------------------------------ 
 Market risk 
 Market risk is    Exposure to market                                          Market risk is: 
 the                risk is separated                                           *    measured using sensitivities, value at risk ('VaR') 
 risk that          into two portfolios:                                             and stress testing, giving a detailed picture of 
 movements          trading and non-trading.                                         potential gains and losses for a range of market 
 in market          Market risk exposures                                            movements and scenarios, as well as tail risks over 
 factors,           arising from our                                                 specified time horizons; 
 such as foreign    insurance operations 
 exchange           are discussed on 
 rates, interest    the following page.                                         *    monitored using VaR, stress testing and other 
 rates,                                                                              measures including the sensitivity of net interest 
 credit spreads,                                                                     income and the sensitivity of structural foreign 
 equity                                                                              exchange; and 
 prices and 
 commodity 
 prices, will                                                                   *    managed using risk limits approved by the RMM for the 
 reduce                                                                              group and the various global businesses. 
 our income or 
 the 
 value of our 
 portfolios. 
----------------  ----------------------------------------------------------  ------------------------------------------------------------ 
 Resilience risk 
 Resilience risk   Resilience risk arises                                      Resilience risk is: 
 is                 from failures or                                            *    measured through a range of metrics with defined 
 the risk that      inadequacies in processes,                                       maximum acceptable impact tolerances, and against our 
 we                 people, systems or                                               agreed risk appetite; 
 are unable to      external events. 
 provide            These may be driven 
 critical           by rapid technological                                      *    monitored through oversight of enterprise processes, 
 services           innovation, changing                                             risks, controls and strategic change programmes; and 
 to our             behaviours of our 
 customers,         consumers, cyber-threats 
 affiliates, and    and attacks, cross-border                                   *    managed by continual monitoring and thematic reviews. 
 counterparties     dependencies, and 
 as a result of     third-party relationships. 
 sustained 
 and significant 
 operational 
 disruption. 
----------------  ----------------------------------------------------------  ------------------------------------------------------------ 
 Regulatory compliance risk 
 Regulatory        Regulatory compliance                                       Regulatory compliance risk is: 
 compliance         risk arises from                                            *    measured by reference to identified metrics, incident 
 risk is the        the risks associated                                             assessments, regulatory feedback and the judgement 
 risk               with breaching our                                               and assessment of our regulatory compliance teams; 
 that we fail to    duty to our customers 
 observe            and other counterparties, 
 the letter and     inappropriate market                                        *    monitored against the first line of defence risk and 
 spirit             conduct and breaching                                            control assessments, the results of the monitoring 
 of all relevant    other regulatory                                                 and control assurance activities of the second line 
 laws,              requirements.                                                    of defence functions, and the results of internal and 
 codes, rules,                                                                       external audits and regulatory inspections; and 
 regulations 
 and standards 
 of                                                                             *    managed by establishing and communicating appropriate 
 good market                                                                         policies and procedures, training employees in them, 
 practice,                                                                           and monitoring activity to help ensure their 
 which as a                                                                          observance. Proactive risk control and/or remediation 
 consequence                                                                         work is undertaken where required. 
 incur fines and 
 penalties 
 and suffer 
 damage 
 to our 
 business. 
----------------  ----------------------------------------------------------  ------------------------------------------------------------ 
 Description of risks - banking operations (continued) 
 (Audited) 
 
 Financial crime and fraud risk 
 Financial crime   Financial crime and                                         Financial crime and fraud risk 
 and                fraud risk arises                                          is: 
 fraud risk is      from day-to-day banking                                     *    measured by reference to identified metrics, incident 
 the                operations.                                                      assessments, regulatory feedback and the judgement 
 risk that we                                                                        and assessment of our financial crime risk teams; 
 knowingly 
 or unknowingly 
 help                                                                           *    monitored against our financial crime risk appetite 
 parties to                                                                          statements and metrics, the results of the monitoring 
 commit                                                                              and control activities of the second line of defence 
 or to further                                                                       functions, and the results of internal and external 
 potentially                                                                         audits and regulatory inspections; and 
 illegal 
 activity 
 through HSBC.                                                                  *    managed by establishing and communicating appropriate 
                                                                                     policies and procedures, training employees in them, 
                                                                                     and monitoring activity to help ensure their 
                                                                                     observance. Proactive risk control and/or remediation 
                                                                                     work is undertaken where required. 
----------------  ----------------------------------------------------------  ------------------------------------------------------------ 
 Model risk 
 Model risk is     Model risk arises                                           Model risk is: 
 the                in both financial                                            *    measured by reference to model performance tracking 
 potential for      and non-financial                                                 and the output of detailed technical reviews, with 
 adverse            contexts whenever                                                 key metrics including model review statuses and 
 consequences       business decision                                                 findings; 
 from               making includes reliance 
 business           on models. 
 decisions                                                                       *    monitored against model risk appetite statements, 
 informed by                                                                          insight from the independent review function, 
 models,                                                                              feedback from internal and external audits, and 
 which can be                                                                         regulatory reviews; and 
 exacerbated 
 by errors in 
 methodology,                                                                    *    managed by creating and communicating appropriate 
 design or the                                                                        policies, procedures and guidance, training 
 way                                                                                  colleagues in their application, and supervising 
 they are used.                                                                       their adoption to ensure operational effectiveness. 
----------------  ----------------------------------------------------------  ------------------------------------------------------------ 
 

Insurance manufacturing operations

Our insurance manufacturing subsidiaries are separately regulated from our banking operations. Risks in the insurance entities are managed using methodologies and processes that are subject to oversight at group level. Our insurance operations are also subject to some of the same risks as our banking operations, which are covered by the group's respective risk management processes.

 
 Description of risks - insurance manufacturing operations 
 (Audited) 
 
 Financial risk 
 Our ability to   Exposure to financial                                           Financial risk is: 
 effectively       risks arises from:                                              *    measured separately for each type of risk: 
 match the          *    market risk affecting the fair values of financial 
 liabilities             assets or their future cash flows; 
 arising under                                                                     *    market risk is measured in terms of economic capital, 
 insurance                                                                              internal metrics and fluctuations in key financial 
 contracts with     *    credit risk; and                                               variables; 
 the 
 asset 
 portfolios         *    liquidity risk of entities being unable to make           *    credit risk is measured in terms of economic capital 
 that back them          payments to policyholders as they fall due.                    and the amount that could be lost if a counterparty 
 is                                                                                     fails to make repayments; and 
 contingent on 
 the 
 management of                                                                     *    liquidity risk is measured in terms of internal 
 financial                                                                              metrics including stressed operational cash flow 
 risks and the                                                                          projections; 
 extent 
 to which these 
 risks                                                                             *    monitored through a framework of approved limits and 
 are borne by                                                                           delegated authorities; and 
 the 
 policyholders. 
                                                                                   *    managed through a robust risk control framework, 
                                                                                        which outlines clear and consistent policies, 
                                                                                        principles and guidance. This includes using product 
                                                                                        design, asset liability matching and bonus rates. 
---------------  -----------------------------------------------------------  --------------------------------------------------------------- 
 Insurance risk 
 Insurance risk                                                                Insurance risk is: 
 is                *    The cost of claims and benefits can be influenced by     *    measured in terms of life insurance liabilities and 
 the risk that,         many factors, including mortality and morbidity               economic capital allocated to insurance underwriting 
 over                   experience, as well as lapse and surrender rates.             risk; 
 time, the cost 
 of 
 insurance                                                                       *    monitored through a framework of approved limits and 
 policies                                                                             delegated authorities; and 
 written, 
 including 
 claims and                                                                      *    managed through a robust risk control framework which 
 benefits,                                                                            outlines clear and consistent policies, principles 
 may exceed the                                                                       and guidance. This includes using product design, 
 total                                                                                underwriting, reinsurance and claims-handling 
 amount of                                                                            procedures. 
 premiums 
 and investment 
 income 
 received. 
---------------  -----------------------------------------------------------  --------------------------------------------------------------- 
 
 
 Credit risk 
 

Overview

Credit risk is the risk of financial loss if a customer or counterparty fails to meet an obligation under a contract. Credit risk arises principally from direct lending, trade finance and leasing business, but also from other products, such as guarantees and credit derivatives.

Credit risk management

(Audited)

Key developments 2019

There were no material changes to the policies and practices for the management of credit risk in 2019. We continued to apply the requirements of HKFRS 9 'Financial Instruments' within Credit Risk.

Governance and structure

We have established credit risk management and related HKFRS 9 processes throughout the group. We continue to actively assess the impact of economic developments in key markets on specific customers, customer segments or portfolios. As credit conditions change, we take mitigating action, including the revision of risk appetites or limits and tenors, as appropriate. In addition, we continue to evaluate the terms under which we provide credit facilities within the context of individual customer requirements, the quality of the relationship, local regulatory requirements, market practices and our local market position.

Credit risk sub-function

(Audited)

Credit approval authorities are delegated by the Board to the group Chief Executive together with the authority to sub-delegate them. The Credit Risk sub-function in Global Risk is responsible for the key policies and processes for managing credit risk, which include formulating group credit policies and risk rating frameworks, guiding the group's appetite for credit risk exposures, undertaking independent reviews and objective assessment of credit risk, and monitoring performance and management of portfolios.

The principal objectives of our credit risk management are:

-- to maintain across the group a strong culture of responsible lending, and robust risk policies and control frameworks;

-- to both partner and challenge our businesses in defining, implementing and continually re-evaluating our risk appetite under actual and scenario conditions; and

-- to ensure there is independent, expert scrutiny of credit risks, their costs and their mitigation.

Key risk management processes

(Unaudited)

HKFRS 9 'Financial Instruments' process

The HKFRS 9 process comprises three main areas: modelling and data; implementation; and governance.

Modelling and data

We have established HKFRS 9 modelling and data processes in various geographies, which are subject to internal model risk governance including independent review of significant model developments.

Implementation

A centralised impairment engine performs the expected credit loss ('ECL') calculation using data, which is subject to a number of validation checks and enhancements, from a variety of client, finance and risk systems. Where possible, these checks and processes are performed in a globally consistent and centralised manner.

Governance

Regional management review forums are established in key sites and regions in order to review and approve the impairment results. Regional management review forums have representatives from Credit Risk and Finance. The key site and regional approvals are reported up to the global business impairment committee for final approval of the Group's ECL for the period. Required members of the committee are the global heads of Wholesale Credit, Market Risk, and Retail Banking and Wealth Management ('RBWM') Risk, as well as the global business Chief Financial Officers and the Group Chief Accounting Officer.

Concentration of exposure

(Audited)

Concentrations of credit risk arise when a number of counterparties or exposures have comparable economic characteristics, or such counterparties are engaged in similar activities or operate in the same geographical areas or industry sectors so that their collective ability to meet contractual obligations is uniformly affected by changes in economic, political or other conditions. We use a number of controls and measures to minimise undue concentration of exposure in our portfolios across industries, countries and global businesses. These include portfolio and counterparty limits, approval and review controls, and stress testing.

Credit quality of financial instruments

(Audited)

Our risk rating system facilitates the internal ratings-based approach under the Basel framework adopted by the Group to support the calculation of our minimum credit regulatory capital requirement.

The five credit quality classifications each encompass a range of granular internal credit rating grades assigned to wholesale and retail lending businesses, and the external ratings attributed by external agencies to debt securities.

For debt securities and certain other financial instruments, external ratings have been aligned to the five quality classifications based upon the mapping of related customer risk rating ('CRR') to external credit rating.

Wholesale lending

(Unaudited)

The CRR 10-grade scale summarises a more granular underlying 23-grade scale of obligor probability of default ('PD'). All corporate customers are rated using the 10- or 23-grade scale, depending on the degree of sophistication of the Basel approach adopted for the exposure.

Each CRR band is associated with an external rating grade by reference to long-run default rates for that grade, represented by the average of issuer-weighted historical default rates. This mapping between internal and external ratings is indicative and may vary over time.

Retail lending

(Unaudited)

Retail lending credit quality is based on a 12-month point-in-time ('PIT') probability-weighted probability of default ('PD').

 
 Credit quality classification 
 (Unaudited) 
                              Sovereign       Other debt 
                        debt securities       securities           Wholesale lending 
                              and bills        and bills             and derivatives                Retail lending 
                                                                                     12-month                 12 month 
                               External         External                    Basel probability  Internal   probability- 
                                 credit           credit         Internal          of default    credit       weighted 
                                 rating           rating    credit rating                   %    rating           PD % 
--------------------  -----------------  ---------------  ---------------  ------------------  --------  ------------- 
 Quality 
 classification(1, 
 2) 
                                BBB and           A- and         CRR 1 to                        Band 1        0.000 - 
 Strong                           above            above            CRR 2           0 - 0.169     and 2          0.500 
 Good                           BBB- to          BBB+ to            CRR 3             0.170 -    Band 3        0.501 - 
                                     BB             BBB-                                0.740                    1.500 
                                 BB- to           BB+ to         CRR 4 to             0.741 -    Band 4        1.501 - 
 Satisfactory             B and unrated    B and unrated            CRR 5               4.914     and 5         20.000 
                                                                 CRR 6 to             4.915 -                 20.001 - 
 Sub-standard                   B- to C          B- to C            CRR 8              99.999    Band 6         99.999 
--------------------  -----------------  ---------------  ---------------  ------------------  --------  ------------- 
                                                                 CRR 9 to 
 Credit impaired                Default          Default           CRR 10                 100    Band 7            100 
--------------------  -----------------  ---------------  ---------------  ------------------  --------  ------------- 
 
   1    Customer risk rating ('CRR'). 
   2    12-month point-in-time ('PIT') probability-weighted probability of default ('PD'). 
 
 Quality classification definitions 
  'Strong' exposures demonstrate a strong capacity to meet financial 
  commitments, with negligible or low probability of default and/or low 
  levels of expected loss. 
  'Good' exposures require closer monitoring and demonstrate a good 
  capacity to meet financial commitments, with low default risk. 
  'Satisfactory' exposures require closer monitoring and demonstrate 
  an average-to-fair capacity to meet financial commitments, with moderate 
  default risk. 
  'Sub-standard' exposures require varying degrees of special attention 
  and default risk is of greater concern. 
  'Credit-impaired' exposures have been assessed as described on Note 
  1.2(i) on the Consolidated Financial Statements. 
========================================================================== 
 

Renegotiated loans and forbearance

(Audited)

'Forbearance' describes concessions made on the contractual terms of a loan in response to an obligor's financial difficulties.

A loan is classed as 'renegotiated' when we modify the contractual payment terms on concessionary terms because we have significant concerns about the borrowers' ability to meet contractual payments when due.

Non-payment-related concessions (e.g. covenant waivers), while potential indicators of impairment, do not trigger identification as renegotiated loans.

Loans that have been identified as renegotiated retain this designation until maturity or derecognition.

For details of our policy on derecognised renegotiated loans, see note 1.2(i) on the Consolidated Financial Statements.

Credit quality of renegotiated loans

(Unaudited)

On execution of a renegotiation, the loan will also be classified as credit impaired if it is not already so classified. In wholesale lending, all facilities with a customer, including loans that have not been modified, are considered credit impaired following the identification of a renegotiated loan.

Wholesale renegotiated loans are classified as credit-impaired until there is sufficient evidence to demonstrate a significant reduction in the risk of non-payment of future cash flows, observed over a minimum one-year period, and there are no other indicators of impairment. Personal renegotiated loans are deemed to remain credit impaired until repayment, write-off or derecognition.

Renegotiated loans and recognition of expected credit losses

(Audited)

For retail lending, unsecured renegotiated loans are generally segmented from other parts of the loan portfolio. Renegotiated expected credit loss assessments reflect the higher rates of losses typically encountered with renegotiated loans. For wholesale lending, renegotiated loans are typically assessed individually. Credit risk ratings are intrinsic to the impairment assessments. The individual impairment assessment takes into account the higher risk of the future non-payment inherent in renegotiated loans.

Impairment assessment

(Audited)

For details of our impairment policies on loans and advances and financial investments, see note 1.2(i) on the Consolidated Financial Statements.

Write-off of loans and advances

(Audited)

For details of our policy on the write-off of loans and advances, see note 1.2(i) on the Consolidated Financial Statements.

Unsecured personal facilities, including credit cards, are generally written off at between 150 and 210 days past due. The standard period runs until the end of the month in which the account becomes 180 days contractually delinquent. Write-off periods may be extended, generally to no more than 360 days past due. However, in exceptional circumstances, they may be extended further.

For secured facilities, write-off should occur upon repossession of collateral, receipt of proceeds via settlement, or determination that recovery of the collateral will not be pursued.

Any secured assets maintained on the balance sheet beyond 60 months of consecutive delinquency-driven default require additional monitoring and review to assess the prospect of recovery.

There are exceptions in a few countries where local regulation or legislation constrain earlier write-off, or where the realisation of collateral for secured real estate lending takes more time. In the event of bankruptcy or analogous proceedings, write-off may occur earlier than the maximum periods stated above. Collection procedures may continue after write-off.

Summary of credit risk

The following disclosure presents the gross carrying/nominal amount of financial instruments to which the impairment requirements in HKFRS 9 are applied and the associated allowance for expected credit losses ('ECL').

 
 Summary of financial instruments to which the impairment requirements 
  in HKFRS 9 are applied 
 (Audited) 
                                                             2019                             2018 
                                                            Gross                           Gross 
                                                 carrying/nominal    Allowance   carrying/nominal      Allowance 
                                                           amount   for ECL(1)             amount     for ECL(1) 
 At 31 Dec                                                   HK$m         HK$m               HK$m           HK$m 
                                                -----------------  -----------  -----------------  ------------- 
 Loans and advances to customers at amortised 
  cost                                                  3,738,269     (17,394)          3,545,258     (16,556) 
 Loans and advances to banks                              328,934         (29)            338,177         (26) 
                                                -----------------               ----------------- 
 Other financial assets measured at amortised 
  cost                                                  1,540,963        (341)          1,436,433        (167) 
 - cash and balances at central banks                     202,747          (1)            205,660           - 
 - items in the course of collection from 
  other banks                                              21,140           -              25,380           - 
 - Hong Kong Government certificates of 
  indebtedness                                            298,944           -             280,854           - 
 - reverse repurchase agreements - non-trading            422,333           -             406,327           - 
 - financial investments                                  434,523        (223)            367,521        (120) 
 - prepayments, accrued income and other 
  assets                                                  161,276        (117)            150,691         (47) 
----------------------------------------------  -----------------  ----------   -----------------  ---------- 
 Amounts due from Group companies                          85,385           -              58,631           - 
                                                -----------------  ----------   -----------------  ---------- 
 Total gross carrying amount on-balance 
  sheet                                                 5,693,551     (17,764)          5,378,499     (16,749) 
----------------------------------------------  -----------------  ----------   -----------------  ---------- 
 Loans and other credit related commitments             1,630,005        (560)          1,490,711        (376) 
 Financial guarantee                                       41,163         (62)             50,307        (280) 
----------------------------------------------  -----------------  ----------   -----------------  ---------- 
 Total nominal amount off-balance sheet                 1,671,168        (622)          1,541,018        (656) 
----------------------------------------------  -----------------  ----------   -----------------  ---------- 
                                                        7,364,719     (18,386)          6,919,517     (17,405) 
----------------------------------------------  -----------------  ----------   -----------------  ---------- 
 
                                                                     Allowance                         Allowance 
                                                       Fair value      for ECL         Fair value        for ECL 
                                                             HK$m         HK$m               HK$m           HK$m 
                                                -----------------  -----------  -----------------  ------------- 
 At 31 Dec 
----------------------------------------------  -----------------  -----------  -----------------  ------------- 
 Debt instruments measured at Fair Value 
  through Other Comprehensive Income 
  ('FVOCI')(2)                                          1,457,362         (64)          1,497,767         (44) 
----------------------------------------------  -----------------  ----------   -----------------  ---------- 
 

1 For retail overdrafts and credit cards, the total ECL is recognised against the financial asset unless the total ECL exceeds the gross carrying amount of the financial asset, in which case the ECL is recognised against the loan commitment.

2 Debt instruments measured at FVOCI continue to be measured at fair value with the allowance for ECL as a memorandum item. Change in ECL is recognised in 'Change in expected credit losses and other credit impairment charges' in the income instatement.

The following table provides an overview of the group's credit risk by stage and industry, and the associated ECL coverage. The financial assets recorded in each stage have the following characteristics:

-- Stage 1: These financial assets are unimpaired and without significant increase in credit risk on which a 12-month allowance for ECL is recognised.

-- Stage 2: A significant increase in credit risk has been experienced on these financial assets since initial recognition for which a lifetime ECL is recognised.

-- Stage 3: There is objective evidence of impairment and the financial assets are therefore considered to be in default or otherwise credit impaired on which a lifetime ECL is recognised.

-- POCI: Financial assets that are purchased or originated at a deep discount are seen to reflect the incurred credit losses on which a lifetime ECL is recognised

 
 Summary of credit risk (excluding debt instruments measured at FVOCI) 
  by stage distribution and ECL coverage by industry sector 
 (Audited) 
                                              Gross carrying/nominal 
                                                       amount                                 Allowance for ECL                         ECL coverage % 
                                       Stage    Stage   Stage                      Stage    Stage    Stage                   Stage  Stage  Stage 
                                           1        2       3   POCI      Total        1        2        3   POCI     Total      1      2      3   POCI    Total 
                                        HK$m     HK$m    HK$m   HK$m       HK$m     HK$m     HK$m     HK$m   HK$m      HK$m      %      %      %      %        % 
                                              -------  ------  -----  ---------  -------  -------  -------  -----  --------  -----  -----  -----  -----  ------- 
 Loans 
  and advances 
  to customers                     3,423,956  296,522  16,639  1,152  3,738,269  (3,480)  (4,615)  (8,999)  (300)  (17,394)    0.1    1.6   54.1   26.0      0.5 
 
   *    personal                   1,351,575   45,606   5,575      -  1,402,756  (1,732)  (2,646)  (1,325)     -    (5,703)    0.1    5.8   23.8      -      0.4 
 
   *    corporate(1)               1,850,316  222,819  10,914  1,149  2,085,198  (1,622)  (1,844)  (7,525)  (297)  (11,288)    0.1    0.8   68.9   25.8      0.5 
--------------------------------- 
 
   *    financial institutions(2)    222,065   28,097     150      3    250,315    (126)    (125)    (149)    (3)     (403)    0.1    0.4   99.3  100.0      0.2 
--------------------------------- 
 Loans 
  and advances 
  to banks                           328,355      579       -      -    328,934     (26)      (3)       -      -       (29)    0.0    0.5      -      -      0.0 
--------------------------------- 
 Other 
  financial 
  assets                           1,530,910    9,884     167      2  1,540,963    (214)     (77)     (50)     -      (341)    0.0    0.8   29.9      -      0.0 
--------------------------------- 
 Loan and 
  other 
  credit-related 
  commitments                      1,601,934   27,967     104      -  1,630,005    (303)    (236)     (21)     -      (560)    0.0    0.8   20.2      -      0.0 
--------------------------------- 
 
   *    personal                   1,158,805    5,311      69      -  1,164,185       -       (1)       -      -        (1)      -    0.0      -      -      0.0 
--------------------------------- 
 
   *    corporate(1)                 378,362   18,495      35      -    396,892    (293)    (230)     (21)     -      (544)    0.1    1.2   60.0      -      0.1 
--------------------------------- 
 
   *    financial institutions(2)     64,767    4,161       -      -     68,928     (10)      (5)       -      -       (15)    0.0    0.1      -      -      0.0 
--------------------------------- 
 Financial 
  guarantee                           34,496    6,634      33      -     41,163     (29)     (20)     (13)     -       (62)    0.1    0.3   39.4      -      0.2 
 
   *    personal                       4,377        -       3      -      4,380       -        -       (3)     -        (3)      -      -  100.0      -      0.1 
 
   *    corporate(1)                  28,530    6,410      30      -     34,970     (29)     (20)     (10)     -       (59)    0.1    0.3   33.3      -      0.2 
--------------------------------- 
 
   *    financial institutions(2)      1,589      224       -      -      1,813       -        -        -      -         -       -      -      -      -      - 
--------------------------------- 
 At 31 
  Dec 2019                         6,919,651  341,586  16,943  1,154  7,279,334  (4,052)  (4,951)  (9,083)  (300)  (18,386)    0.1    1.4   53.6   26.0      0.3 
---------------------------------  ---------  -------  ------  -----  ---------  ------   ------   ------   ----   -------   -----  -----  -----  -----  ------- 
 

The above table does not include balances due from Group companies.

   1   Includes corporate and commercial. 
   2   Includes non-bank financial institutions. 

Unless identified at an earlier stage, all financial assets are deemed to have suffered a significant increase in credit risk when they are 30 days past due ('DPD') and are transferred from stage 1 to stage 2. The following disclosure presents the ageing of stage 2 financial assets by those less than 30 and greater than 30 days past due and therefore presents those amounts classified as stage 2 due to ageing (30 DPD) and those identified at an earlier stage (less than 30 DPD).`

 
 Stage 2 days past due analysis for loans and advances to customers 
 (Audited) 
                                         -----------------------  -------------------------  ----------------------- 
                                          Gross carrying amount       Allowance for ECL           ECL coverage % 
                                                      Of      Of                 Of      Of             Of        Of 
                                                  which:  which:             which:  which:         which:    which: 
                                                    1 to  30 and               1 to  30 and           1 to 
                                           Stage      29       >    Stage        29       >  Stage      29    30 and 
                                               2  DPD(1)  DPD(1)        2    DPD(1)  DPD(1)      2  DPD(1)  > DPD(1) 
                                            HK$m    HK$m    HK$m     HK$m      HK$m    HK$m      %       %         % 
                                         -------  ------  ------  -------  --------  ------  -----          -------- 
 At 31 Dec 2019 
 Loans and advances 
  to customers at 
  amortised cost                         296,522   8,254   3,911  (4,615)  (255)      (434)    1.6     3.1    11.1 
 
   *    personal                          45,606   6,505   3,494  (2,646)  (217)      (396)    5.8     3.3    11.3 
--------------------------------------- 
 
   *    corporate and commercial         222,819   1,687     417  (1,844)   (38)       (38)    0.8     2.3     9.1 
--------------------------------------- 
 
   *    non-bank financial institutions   28,097      62       -    (125)     -          -     0.4       -       - 
---------------------------------------  -------  ------  ------  ------   ----      -----   -----  ------  ------ 
 
   1   Days past due ('DPD'). Up to date accounts in Stage 2 are not shown in amounts. 
 
 Summary of credit risk (excluding debt instruments measured at FVOCI) 
  by stage distribution and ECL coverage by industry sector 
  (continued) 
 (Audited) 
                                   -------------------------------------------  ------------------------------------------  -------------------------------- 
                                              Gross carrying/nominal 
                                                      amount                                 Allowance for ECL                       ECL coverage % 
                                       Stage    Stage   Stage                     Stage    Stage    Stage                   Stage  Stage  Stage 
                                           1        2       3  POCI      Total        1        2        3   POCI     Total      1      2      3  POCI  Total 
                                        HK$m     HK$m    HK$m  HK$m       HK$m     HK$m     HK$m     HK$m   HK$m      HK$m      %      %      %     %      % 
                                   ---------  -------  ------  ----  ---------  -------  -------  -------  -----  --------  -----  -----  -----  ----  ----- 
 Loans 
  and advances 
  to customers                     3,345,371  180,142  19,024   721  3,545,258  (3,014)  (3,713)  (9,549)  (280)  (16,556)    0.1    2.1   50.2  38.8    0.5 
 
   *    personal                   1,219,173   42,395   5,431     -  1,266,999  (1,625)  (2,763)  (1,412)     -    (5,800)    0.1    6.5   26.0     -    0.5 
 
   *    corporate(1)               1,919,264  131,234  13,407   721  2,064,626  (1,297)    (920)  (8,017)  (280)  (10,514)    0.1    0.7   59.8  38.8    0.5 
 
   *    financial institutions(2)    206,934    6,513     186     -    213,633     (92)     (30)    (120)     -      (242)    0.0    0.5   64.5     -    0.1 
 Loans 
  and advances 
  to banks                           337,079    1,098       -     -    338,177     (24)      (2)       -      -       (26)    0.0    0.2      -     -    0.0 
--------------------------------- 
 Other 
  financial 
  assets                           1,427,193    9,170      70     -  1,436,433    (140)     (27)       -      -      (167)    0.0    0.3      -     -    0.0 
--------------------------------- 
 Loan and 
  other 
  credit-related 
  commitments                      1,464,749   25,847     115     -  1,490,711    (275)    (101)       -      -      (376)    0.0    0.4      -     -    0.0 
--------------------------------- 
 
   *    personal                   1,024,061    8,102       4     -  1,032,167      (1)      (3)       -      -        (4)    0.0    0.0      -     -    0.0 
 
   *    corporate(1)                 384,855   15,559     111     -    400,525    (262)     (97)       -      -      (359)    0.1    0.6      -     -    0.1 
 
   *    financial institutions(2)     55,833    2,186       -     -     58,019     (12)      (1)       -      -       (13)    0.0    0.0      -     -    0.0 
 Financial 
  guarantee                           43,261    6,349     697     -     50,307     (26)     (33)    (221)     -      (280)    0.1    0.5   31.7     -    0.6 
 
   *    personal                       4,562        1       5     -      4,568       -        -       (1)     -        (1)      -      -   20.0     -    0.0 
 
   *    corporate(1)                  34,978    6,254     692     -     41,924     (25)     (33)    (220)     -      (278)    0.1    0.5   31.8     -    0.7 
 
   *    financial institutions(2)      3,721       94       -     -      3,815      (1)       -        -      -        (1)    0.0      -      -     -    0.0 
 At 31 
  Dec 2018                         6,617,653  222,606  19,906   721  6,860,886  (3,479)  (3,876)  (9,770)  (280)  (17,405)    0.1    1.7   49.1  38.8    0.3 
---------------------------------  ---------  -------  ------  ----  ---------  ------   ------   ------   ----   -------   -----  -----  -----  ----  ----- 
 
 

The above table does not include balances due from Group companies.

   1   Includes corporate and commercial. 
   2   Includes non-bank financial institutions. 
 
 Stage 2 days past due analysis for loans and advances to customers 
  (continued) 
 (Audited) 
                                         -----------------------  -------------------------  ----------------------- 
                                          Gross carrying amount       Allowance for ECL           ECL coverage % 
                                                      Of      Of                 Of      Of             Of        Of 
                                                  which:  which:             which:  which:         which:    which: 
                                                    1 to  30 and               1 to  30 and           1 to 
                                           Stage      29       >    Stage        29       >  Stage      29    30 and 
                                               2  DPD(1)  DPD(1)        2    DPD(1)  DPD(1)      2  DPD(1)  > DPD(1) 
                                            HK$m    HK$m    HK$m     HK$m      HK$m    HK$m      %       %         % 
                                         -------  ------  ------  -------  --------  ------  -----          -------- 
 At 31 Dec 2018 
 Loans and advances 
  to customers at 
  amortised cost                         180,142   7,632   3,733  (3,713)  (270)      (332)    2.1     3.5     8.9 
 
   *    personal                          42,395   6,366   3,443  (2,763)  (229)      (310)    6.5     3.6     9.0 
 
   *    corporate and commercial         131,234   1,264      80    (920)   (41)       (22)    0.7     3.2    27.5 
--------------------------------------- 
 
   *    non-bank financial institutions    6,513       2     210     (30)     -          -     0.5       -       - 
---------------------------------------  -------  ------  ------  ------   ----      -----   -----  ------  ------ 
 
   1    Days past due ('DPD'). Up to date accounts in Stage 2 are not shown in amounts. 

Credit exposure

Maximum exposure to credit risk

(Audited)

This section provides information on balance sheet items as well as loan and other credit-related commitments.

 
 'Maximum exposure to credit risk' table 
  The following table presents our maximum exposure before taking account 
  of any collateral held or other credit enhancements (unless such enhancements 
  meet accounting offsetting requirements). The table excludes financial 
  instruments whose carrying amount best represents the net exposure 
  to credit risk, and it excludes equity securities as they are not subject 
  to credit risk. For the financial assets recognised on the balance 
  sheet, the maximum exposure to credit risk equals their carrying amount; 
  for financial guarantees and other guarantees granted, it is the maximum 
  amount that we would have to pay if the guarantees were called upon. 
  For loan commitments and other credit-related commitments, it is generally 
  the full amount of the committed facilities. 
=============================================================================== 
 

Other credit risk mitigants

There are arrangements in place that reduce our maximum exposure to credit risk. These include a charge over collateral on borrowers' specific assets, such as residential properties, collateral held in the form of financial instruments that are not held on the balance sheet and short positions in securities. In addition, for financial assets held as part of linked insurance/investment contracts the risk is predominantly borne by the policyholder.

Collateral available to mitigate credit risk is disclosed in the Collateral section on pages 36-39.

 
 Maximum exposure to credit risk before collateral held or other credit 
  enhancements 
 (Audited) 
                                                            2019          2018 
                                                            HK$m          HK$m 
 Cash and balances at central banks                      202,746     205,660 
----------------------------------------------------  ----------  ---------- 
 Items in the course of collection from other banks       21,140      25,380 
                                                      ----------  ---------- 
 Hong Kong Government certificates of indebtedness       298,944     280,854 
                                                      ----------  ---------- 
 Trading assets                                          445,298     439,363 
----------------------------------------------------  ----------  ---------- 
 Derivatives                                             280,642     292,869 
                                                      ---------- 
 Financial assets designated at fair value                33,464      33,023 
----------------------------------------------------  ---------- 
 Reverse repurchase agreements - non-trading             422,333     406,327 
----------------------------------------------------  ---------- 
 Loans and advances to banks                             328,905     338,151 
----------------------------------------------------  ---------- 
 Loans and advances to customers                       3,720,875   3,528,702 
----------------------------------------------------  ---------- 
 Financial investments                                 1,891,661   1,865,168 
----------------------------------------------------  ---------- 
 Amounts due from Group companies                         87,632      70,455 
----------------------------------------------------  ---------- 
 Other assets                                            165,497     159,483 
----------------------------------------------------  ---------- 
 Total on-balance sheet exposure to credit risk        7,899,137   7,645,435 
----------------------------------------------------  ----------  ---------- 
 Total off-balance sheet                               3,346,414   3,171,280 
----------------------------------------------------  ----------  ---------- 
 Financial guarantees and other similar contracts        315,257     291,915 
----------------------------------------------------  ----------  ---------- 
 Loan and other credit-related commitments             3,031,157   2,879,365 
                                                      ---------- 
 At 31 Dec                                            11,245,551  10,816,715 
----------------------------------------------------  ----------  ---------- 
 

Total exposure to credit risk remained broadly unchanged in 2019 with loans and advances continuing to be the largest element.

Credit deterioration of financial instruments

(Audited)

A summary of our current policies and practices regarding the identification, treatment and measurement of stage 1, stage 2, stage 3 (credit impaired) and POCI financial instruments can be found in note 1.2(i) on the Consolidated Financial Statements.

Measurement uncertainty and sensitivity analysis of ECL estimates

(Audited)

The recognition and measurement of expected credit losses ('ECL') involves the use of significant judgement and estimation. We form multiple economic scenarios based on economic forecasts, apply these assumptions to credit risk models to estimate future credit losses, and probability-weight the results to determine an unbiased ECL estimate.

Methodology

We use multiple economic scenarios to reflect assumptions about future economic conditions, starting with three economic scenarios based on consensus forecast distributions, supplemented by alternative or additional economic scenarios and/or management adjustments where, in management's judgement, the consensus forecast distribution does not adequately capture the relevant risks.

The three economic scenarios represent the 'most likely outcome' and two less likely outcomes, referred to as the Upside and Downside scenarios. Each outer scenario is consistent with a probability of 10%, while the Central scenario is assigned the remaining 80%, according to the decision of the group's senior management. This weighting scheme is deemed appropriate for the unbiased estimation of ECL in most circumstances.

Economic assumptions in the Central consensus economic scenario are set using consensus forecasts which represent the average of forecasts of external economists. Reliance on external forecasts helps ensure that the Central scenario is unbiased and maximises the use of independent information. The Upside and Downside scenarios are selected with reference to externally available forecast distributions and are designed to be cyclical, in that GDP growth, inflation and unemployment usually revert back to the Central scenario after the first three years for major economies. We determine the maximum divergence of GDP growth from the Central scenario using the 10th and the 90th percentile of the entire distribution of forecast outcomes for major economies. While key economic variables are set with reference to external distributional forecasts, we also align the overall narrative of the scenarios to the macroeconomic risks described in the group's 'Top and emerging risks'. This ensures that scenarios remain consistent with the more qualitative assessment of these risks. We project additional variable paths using an external provider's global macro model.

The Upside and Downside scenarios are generated once a year, reviewed at each reporting date to ensure that they are an appropriate reflection of managements view and updated if economic conditions change significantly. The Central scenario is generated every quarter. For quarters without updates to outer

scenarios, wholesale and retail credit risk use the updated central scenario to approximate the impact of the most recent outer scenarios.

Additional scenarios are created as required, to address those forward-looking risks that management considers are not adequately captured by the consensus. At the reporting date, we deployed additional scenarios to address the impact of deteriorating trade relations between China and the US on key Asian economies and to address the possibility of a further deterioration in economic growth in Hong Kong.

Description of Consensus Economic Scenarios

The economic assumptions presented in this section have been

formed internally by the group specifically for the purpose of calculating expected credit loss.

The consensus Central scenario

The Central scenario is one of moderate growth over the forecast period 2020-2024. Global GDP growth is expected to be 2.8% on average over the period, which is marginally lower than the average growth rate over the period 2014-2018. Across the key markets, we note that:

-- Expected average rates of GDP growth over the 2020-2024 period are lower than average growth rates achieved over the 2014-2018 period in all of our key markets. For China, it is consistent with the theme of ongoing rebalancing from an export-oriented economy to deeper domestic consumption. Short-term expectations of economic growth in Hong Kong deteriorated sharply in the second half of 2019.

-- The unemployment rate is expected to rise over the forecast horizon in most of our major markets.

-- Inflation is expected to be stable and will remain close to central bank targets in our core markets over the forecast period.

-- Major central banks lowered their main policy interest rates in 2019 and are expected to continue to maintain a low interest rate environment over the projection horizon. The US Federal Reserve Board has resumed asset purchases to provide liquidity and the European Central bank is expected to restart its asset purchase programmes.

-- The West Texas Intermediate oil price is forecast to average US$59 per barrel over the projection period.

The following table describes key macroeconomic variables and the probabilities assigned in the consensus Central scenario.

 
 Central scenario (average 2020-2024) 
                                Hong    Mainland 
                                Kong       China 
 GDP growth rate (%)             1.9       5.6 
 Inflation (%)                   2.2       2.4 
 Unemployment (%)                3.1       4.0 
 Short-term interest 
  rate (%)                       1.1       3.8 
----------------------------- 
 10-year treasury bond 
  yields (%)                     2.4         N/A 
----------------------------- 
 Property price growth 
  (%)                            3.8       4.6 
----------------------------- 
 Equity price growth 
  (%)                            5.1       7.9 
-----------------------------  -----  -------- 
 Probability (%)                50.0      80.0 
-----------------------------  -----  -------- 
 

Note: N/A - not required in credit models.

The consensus Upside scenario

The economic forecast distribution of risks (as captured by consensus probability distributions of GDP growth) has shown a decrease in upside risks across our main markets over the course of 2019. In the first two years of the Upside scenario, global real GDP growth rises before converging to the Central scenario.

Increased confidence, de-escalation of trade tensions and removal of trade barriers, expansionary fiscal policy, stronger oil prices as well as calming of geopolitical tensions are the risk themes that support the Upside scenario.

The following table describes key macroeconomic variables and the probabilities assigned in the consensus Upside scenario.

 
 Upside scenario (average 2020-2024) 
                               Hong    Mainland 
                               Kong       China 
 GDP growth rate (%)            2.2       5.9 
 Inflation (%)                  2.5       2.7 
 Unemployment (%)               2.9       3.9 
 Short-term interest 
  rate (%)                      1.2       3.9 
----------------------------  ----- 
 10-year treasury bond 
  yields (%)                    2.5         N/A 
----------------------------  ----- 
 Property price growth 
  (%)                           5.0       5.8 
----------------------------  -----  -------- 
 Equity price growth 
  (%)                           6.9      10.7 
----------------------------  -----  -------- 
 Probability (%)               10.0        10.0 
----------------------------  -----  ---------- 
 

Note: N/A - not required in credit models.

The Downside scenarios

The consensus Downside scenario

The distribution of risks (as captured by consensus probability distributions of GDP growth) has shown a marginal increase in downside risks over the course of 2019 for Hong Kong. In the Downside scenario, global real GDP growth declines for two years before recovering towards its long-run trend. House price growth either stalls or contracts and equity markets correct abruptly in our major markets in this scenario. The potential slowdown in global demand would drive commodity prices lower and result in an accompanying fall in inflation. Central banks would be expected to enact loose monetary policy, which in some markets would result in a reduction in the key policy interest rate. The scenario is consistent with key in our 'Top and emerging risks', which include an intensification of global protectionism and trade barriers, a slowdown in China, further risks to economic growth in Hong Kong and weaker commodity prices.

The following table describes key macroeconomic variables and the probabilities assigned in the consensus Downside scenario.

 
 Downside scenario (average 2020-2024) 
                                  Hong    Mainland 
                                  Kong       China 
 GDP growth rate (%)              1.4        5.6 
 Inflation (%)                    1.9        2.1 
 Unemployment (%)                 3.3        4.0 
 Short-term interest 
  rate (%)                       (0.1)       3.6 
-----------------------------  ------ 
 10-year treasury bond 
  yields (%)                      1.2          N/A 
-----------------------------  ------ 
 Property price growth 
  (%)                             2.3        3.9 
-----------------------------  ------   -------- 
 Equity price growth 
  (%)                            (0.7)       1.1 
-----------------------------  ------   -------- 
 Probability (%)                 10.0          0.0 
-----------------------------  ------   ---------- 
 

Note: N/A - not required in credit models.

The alternative Downside scenarios

Alternative Downside scenarios have been created to reflect management's view of risk in some of our key markets.

Asia-Pacific alternative Downside scenario

Two alternative Downside scenarios have been implemented for key Asia-Pacific markets to represent management's view of economic uncertainty arising from trade and tariff tensions between China and the US and the current economic situation in Hong Kong. These scenarios and their associated probabilities are described below.

Asia-Pacific alternative Downside scenario 1

A continuation of trade- and tariff-related tensions throughout 2019 resulted in management modelling an alternative Downside scenario for eight of our key Asia-Pacific markets. This scenario models the effects of a significant escalation in global tensions, stemming from trade disputes but going beyond increases in tariffs to affect non-tariff barriers, cross-border investment flows and threats to the international trade architecture. This scenario assumes actions that lie beyond currently enacted and proposed tariffs and has been modelled as an addition to the three consensus-driven scenarios for these economies.

Key macroeconomic variables are shown in the table below:

 
 Average 2020-2024 
                          Hong    Mainland 
                          Kong       China 
 GDP growth rate (%)      0.8       5.2 
                         ----   ------- 
 Inflation (%)            1.6         2 
                         ----   ------- 
 Unemployment (%)         5.1       4.3 
                         ----   ------- 
 Short-term interest 
  rate (%)                0.7       2.9 
-----------------------  ----   ------- 
 10-year treasury bond 
  yields (%)              1.6          N/A 
-----------------------  ----   ---------- 
 Property price growth 
  (%)                    (3.7)      2.6 
-----------------------  ----   ------- 
 Equity price growth 
  (%)                    (3.3)     (1.6) 
-----------------------  ----   ------- 
 Probability (%)         20.0      10.0 
-----------------------  ----   ------- 
 

Note: N/A - not required in credit models.

Asia-Pacific alternative Downside scenario 2

A deep cyclical recessionary scenario has been modelled to reflect Hong Kong-specific risks and the possibility of a further deterioration in the economic environment. This scenario has been applied to Hong Kong only and has been assigned a 10% probability.

 
 Average 2020-2024 
                                   Hong 
                                   Kong 
 GDP growth rate (%)            (0.1) 
                                ---- 
 Inflation (%)                   1.3 
                                ---- 
 Unemployment (%)                5.1 
                                ---- 
 Short-term interest rate (%)    0.4 
------------------------------  ---- 
 10-year treasury bond yields 
  (%)                            1.4 
------------------------------  ---- 
 Property price growth (%)      (3.7) 
------------------------------  ---- 
 Equity price growth (%)        (8.4) 
------------------------------  ---- 
 Probability (%)                10.0 
------------------------------  ---- 
 

The conditions that resulted in departure from the consensus economic forecasts will be reviewed regularly as economic conditions change in future to determine whether these adjustments continue to be necessary.

How economic scenarios are reflected in the wholesale calculation of ECL

The Group has developed a globally consistent methodology for the application of forward economic guidance into the calculation of ECL by incorporating forward economic guidance into the estimation of the term structure of probability of default ('PD') and loss given default ('LGD'). For PDs, we consider the correlation of forward economic guidance to default rates for a particular industry in a country. For LGD calculations we consider the correlation of forward economic guidance to collateral values and realisation rates for a particular country and industry. PDs and LGDs are estimated for the entire term structure of each instrument.

For impaired loans, LGD estimates take into account independent recovery valuations provided by external consultants where available, or internal forecasts corresponding to anticipated economic conditions and individual company conditions. In estimating the ECL on impaired loans that are individually considered not to be significant, the group incorporates forward economic guidance proportionate to the probability-weighted outcome and the Central scenario outcome for non-stage 3 populations.

How economic scenarios are reflected in the retail calculation of ECL

The Group has developed and implemented a globally consistent methodology for incorporating forecasts of economic conditions into ECL estimates. The impact of economic scenarios on PD is modelled at a portfolio level. Historic relationships between observed default rates and macro-economic variables are integrated into HKFRS 9 ECL estimates by leveraging economic response models. The impact of these scenarios on PD is modelled over a period equal to the remaining maturity of underlying asset or assets. The impact on LGD is modelled for mortgage portfolios by forecasting future loan-to-value ('LTV') profiles for the remaining maturity of the asset by leveraging national level forecasts of the house price index and applying the corresponding LGD expectation.

Economic scenarios sensitivity analysis of ECL estimates

Management considered the sensitivity of the ECL outcome against the economic forecasts as part of the ECL governance process by recalculating the ECL under each scenario described above for selected portfolios, applying a 100% weighting to each scenario in turn. The weighting is reflected in both the determination of significant increase in credit risk as well as the measurement of the resulting ECL.

The ECL calculated for the Upside and Downside scenarios should not be taken to represent the upper and lower limits of possible actual ECL outcomes. The impact of defaults that might occur in future under different economic scenarios is captured by recalculating ECL for loans in stages 1 and 2 at the balance sheet date. The population of stage 3 loans (in default) at the balance sheet date is unchanged in these sensitivity calculations. Stage 3 ECL would only be sensitive to changes in forecasts of future economic conditions if the LGD of a particular portfolio was sensitive to these changes.

There is a particularly high degree of estimation uncertainty in numbers representing tail risk scenarios when assigned a 100% weighting.

For wholesale credit risk exposures, the sensitivity analysis excludes ECL and financial instruments related to defaulted obligors because the measurement of ECL is relatively more sensitive to credit factors specific to the obligor than future economic scenarios, and it is impracticable to separate the effect of macroeconomic factors in individual assessments.

For retail credit risk exposures, the sensitivity analysis includes ECL for loans and advances to customers related to defaulted obligors. This is because the retail ECL for secured mortgage portfolios including loans in all stages is sensitive to macroeconomic variables.

We also considered developments after the balance sheet date and concluded that they did not necessitate any adjustment to the approach or judgements taken on 31 December 2019.

Wholesale analysis

 
 HKFRS 9 ECL sensitivity to future 
  economic conditions(1) 
                                              Mainland 
                                 Hong Kong       China 
 ECL coverage of financial 
  instruments subject 
  to significant measurement 
  uncertainty at 31 December 
  2019(2) 
 Reported ECL (HK$m)                 2,555       966 
 Consensus scenarios 
------------------------------- 
 Central scenario (HK$m)             1,895       919 
 Upside scenario (HK$m)              1,877       740 
------------------------------- 
 Downside scenario (HK$m)            1,901       826 
 Alternative scenarios 
------------------------------- 
 Asia-Pacific alternative 
  Downside scenario 1 
  (HK$m)                             4,284     1,168 
 Asia-Pacific alternative 
  Downside scenario 2 
  (HK$m)                             5,452         N/A 
------------------------------- 
 Gross carrying amount/nominal 
  amount(3) (HK$m)               3,256,617   810,092 
-------------------------------  ---------  -------- 
 

1 Excludes ECL and financial instruments relating to defaulted obligors because the measurement of ECL is relatively more sensitive to credit factors specific to the obligor than future economic scenarios.

2 Includes off-balance sheet financial instruments that are subject to significant measurement uncertainty.

3 Includes low credit-risk financial instruments such as Debt instruments at FVOCI, which have low ECL coverage ratios under all the above scenarios. Coverage ratios on loans and advances to customers including loan commitments and financial guarantees are typically higher.

ECL coverage rates reflect the underlying observed credit defaults, the sensitivity to economic environment, extent of security and the effective maturity of the book. Hong Kong is typically a short-dated book with low defaults, which is reflected in the low ECL coverage ratio.

Retail analysis

 
 HKFRS 9 ECL sensitivity to future 
  economic conditions(1) 
                             Hong 
                             Kong  Malaysia  Singapore    Australia 
                                   --------  --------- 
 ECL coverage 
  of loans and 
  advances to customers 
  at 31 December 
  2019(2) 
                          -------  --------  ---------  ----------- 
 Reported ECL 
  (HK$m)                    2,718       732        467        296 
                          -------  --------  ---------  --------- 
 Consensus scenarios 
------------------------  -------  --------  ---------  ----------- 
 Central scenario 
  (HK$m)                    2,306       732        452        288 
------------------------  -------  --------  ---------  --------- 
 Upside scenario 
  (HK$m)                    2,197       662        444        249 
------------------------  -------  --------  ---------  --------- 
 Downside scenario 
  (HK$m)                    2,383       826        452        351 
                          -------  --------  ---------  --------- 
 Alternative scenarios 
------------------------  -------  --------  ---------  ----------- 
 Asia-Pacific 
  alternative Downside 
  scenario 1 (HK$m)         4,128       857        623        389 
------------------------  -------  --------  ---------  --------- 
 Asia-Pacific 
  alternative Downside 
  scenario 2 (HK$m)         4,206       N/A        N/A          N/A 
------------------------  -------  --------  ---------  ----------- 
 Gross carrying 
  amount/nominal 
  amount (HK$m)           792,061    45,480     63,590    134,423 
------------------------  -------  --------  ---------  --------- 
 
   1   ECL sensitivities exclude portfolios using less complex modelling approaches. 

2 ECL sensitivity includes only on-balance sheet financial instruments to which HKFRS 9 impairment requirements are applied.

The changes in sensitivity from 31 December 2018 is reflective of changes in lending volumes, credit quality and movements in foreign exchange. In Hong Kong, an additional downside scenario was introduced during 2019 where an increase in severity of alternative downside scenario partially offset by changes in credit quality is observed.

Overall, as the level of uncertainty, economic forecasts, historical economic variable correlations or credit quality changes, corresponding changes in the ECL sensitivity would occur.

Post-model adjustments

In the context of HKFRS 9, post-model adjustments are short-term increases or decreases to the ECL at either a customer or portfolio level to account for late breaking events, model deficiencies and expert credit judgement applied following management review and challenge. We have internal governance in place to regularly monitor post-model adjustments and where possible to reduce the reliance on these through model recalibration or redevelopment as appropriate.

Reconciliation of changes in gross carrying/nominal amount and allowances for placings with and advances to banks and loans and advances to customers, including loan commitments and financial guarantees

The following disclosure provides a reconciliation by stage of the group's gross carrying/nominal amount and allowances for loans and advances to banks and customers, including loan commitments and financial guarantees. Movements are calculated on a quarterly basis and therefore fully capture stage movements between quarters. If movements were calculated on a year-to-date basis they would only reflect the opening and closing position of the financial instrument.

The transfers of financial instruments represents the impact of stage transfers upon the gross carrying/nominal amount and associated allowance for ECL.

The net remeasurement of ECL arising from stage transfers represents the increase or decrease due to these transfers, for example, moving from a 12-month (stage 1) to a lifetime (stage 2) ECL measurement basis. Net remeasurement excludes the underlying CRR/PD movements of the financial instruments transferring stage. This is captured, along with other credit quality movements in the 'changes in risk parameters - credit quality' line item.

Changes in 'New financial assets originated or purchased', 'assets derecognised (including final repayments)' and 'changes to risk parameters - further lending/repayments' represent the impact from volume movements within the group's lending portfolio.

 
 Reconciliation of changes in gross carrying/nominal amount and allowances 
  for loans and advances to banks and customers, including 
  loan commitments and financial guarantees 
 (Audited) 
                                           -----------  ---------  ---------  ---------  ---------  ---------  -----------  -----------  -----------  ----------- 
                                                   Stage 1                Stage 2               Stage 3                  POCI                      Total 
                                                 Gross                 Gross                 Gross                   Gross                     Gross 
                                             carrying/  Allowance  carrying/  Allowance  carrying/  Allowance    carrying/    Allowance    carrying/    Allowance 
                                               nominal        for    nominal        for    nominal        for      nominal          for      nominal          for 
                                                amount        ECL     amount        ECL     amount        ECL       amount          ECL       amount          ECL 
                                                  HK$m       HK$m       HK$m       HK$m       HK$m       HK$m         HK$m         HK$m         HK$m         HK$m 
-----------------------------------------  -----------  ---------  ---------  ---------  ---------  ---------  -----------  -----------  -----------  ----------- 
 At 1 Jan 2019                              5,190,396     (3,339)   213,434     (3,849)    19,836     (9,772)      721        (279)       5,424,387    (17,239) 
-----------------------------------------  ----------   --------   --------   --------   --------   --------   -------      ------       ----------   -------- 
 Transfers of financial 
  instruments:                               (199,043)    (1,999)   192,106      2,829      6,937       (830)        -           -                -          - 
                                           ----------   --------   --------   --------   --------   --------   -------      ------  ---  ----------   -------- 
 
   *    transfers from stage 1 to stage 2    (424,655)       904    424,655       (904)         -          -         -           -                -          - 
----------------------------------------- 
 
   *    transfers from stage 2 to stage 1     227,072     (2,849)  (227,072)     2,849          -          -         -           -                -          - 
----------------------------------------- 
 - transfers to 
  stage 3                                      (1,987)        48     (6,513)     1,056      8,500     (1,104)        -           -                -          - 
 - transfers from 
  stage 3                                         527       (102)     1,036       (172)    (1,563)       274         -           -                -          - 
                                           ----------   --------   --------   --------   --------   --------   -------      ------  ---  ----------   -------- 
 Net remeasurement 
  of ECL arising 
  from transfer 
  of stage                                          -      1,657          -     (1,887)         -       (215)        -           -                -       (445) 
-----------------------------------------  ----------   --------   --------   --------   --------   --------   -------      ------  ---  ----------   -------- 
 New financial 
  assets originated 
  and purchased                             1,655,668     (1,347)         -          -          -          -       555           -        1,656,223     (1,347) 
-----------------------------------------  ----------   --------   --------   --------   --------   --------   -------      ------  ---  ----------   -------- 
 Assets derecognised 
  (including final 
  repayments)                              (1,132,107)       274    (77,234)       590     (4,991)     1,078       (18)          -       (1,214,350)     1,942 
-----------------------------------------  ----------   --------   --------   --------   --------   --------   -------      ------  ---  ----------   -------- 
 Changes to risk 
  parameters - further 
  lending/repayment                          (104,136)       757      3,871        289        850        363      (152)          7          (99,567)     1,416 
-----------------------------------------  ----------   --------   --------   --------   --------   --------   -------      ------  ---  ----------   -------- 
 Changes in risk 
  parameters - credit 
  quality                                           -        207          -     (2,880)         -     (4,989)        -         (64)               -     (7,726) 
-----------------------------------------  ----------   --------   --------   --------   --------   --------   -------      ------       ----------   -------- 
 Changes to model 
  used for ECL calculation                          -        (50)         -         39          -        113         -           -                -        102 
-----------------------------------------  ----------   --------   --------   --------   --------   --------   -------      ------  ---  ----------   -------- 
 Assets written 
  off                                               -          -          -          -     (4,842)     4,842       (41)         41           (4,883)     4,883 
                                           ----------   --------   --------   --------   --------   --------   -------      ------  ---  ----------   -------- 
 Credit-related 
  modifications 
  that resulted 
  in derecognition                                  -          -          -          -       (980)       394         -           -             (980)       394 
                                           ----------   --------   --------   --------   --------   --------   -------      ------  ---  ----------   -------- 
 Foreign exchange                              (7,733)        16       (479)        (2)        63        (37)       (2)         (1)          (8,151)       (24) 
                                           ----------   --------   --------   --------   --------   --------   -------      ------       ----------   -------- 
 Others                                       (19,395)       (15)         3         (3)       (98)        21        89          (4)         (19,401)        (1) 
                                           ----------   --------   --------   --------   --------   --------   -------      ------       ----------   -------- 
 At 31 Dec 2019                             5,383,650     (3,839)   331,701     (4,874)    16,775     (9,032)    1,152        (300)       5,733,278    (18,045) 
-----------------------------------------  ----------   --------   --------   --------   --------   --------   -------      ------       ----------   -------- 
 ECL income statement 
  charge for the 
  year                                                                                                                                                  (6,058) 
                                           -----------  ---------  ---------  ---------  ---------  ---------  -----------  -----------  -----------  -------- 
 Recoveries                                                                                                                                                863 
                                           -----------  ---------  ---------  ---------  ---------  ---------  -----------  -----------  -----------  -------- 
 Others                                                                                                                                                   (197) 
-----------------------------------------  -----------  ---------  ---------  ---------  ---------  ---------  -----------  -----------  -----------  -------- 
 Total ECL income 
  statement charge 
  for the year                                                                                                                                          (5,392) 
-----------------------------------------  -----------  ---------  ---------  ---------  ---------  ---------  -----------  -----------  -----------  -------- 
 
 
                                                                                       Year ended 
                                                          At 31 Dec 2019              31 Dec 2019 
                                                                                   -------------- 
                                                Gross carrying/nominal  Allowance 
                                                                amount    for ECL      ECL charge 
                                                                  HK$m       HK$m            HK$m 
                                                ----------------------  ---------  -------------- 
 As above                                                    5,733,278   (18,045)       (5,392) 
                                                ----------------------  --------   ----------- 
 Other financial assets measured at amortised 
  cost                                                       1,540,963      (341)         (134) 
                                                ----------------------  --------   ----------- 
 Non-trading reverse repurchase agreement 
  commitments                                                    5,093         -             - 
                                                ----------------------  --------   ----------- 
 Performance and other guarantees not 
  considered for HKFRS 9                                           N/A        N/A         (123) 
----------------------------------------------  ----------------------  ---------  ----------- 
 Amounts due from Group companies                               85,385         -             - 
----------------------------------------------  ----------------------  --------   ----------- 
 Summary of financial instruments to 
  which the impairment requirements in 
  HKFRS 9 are applied/Summary consolidated 
  income statement                                           7,364,719   (18,386)       (5,649) 
----------------------------------------------  ----------------------  --------   ----------- 
 Debt instruments measured at FVOCI                          1,457,362       (64)          (23) 
                                                ----------------------  --------   ----------- 
 Total allowance for ECL/total income 
  statement ECL charge for the year                                N/A   (18,450)       (5,672) 
----------------------------------------------  ----------------------  --------   ----------- 
 
 
 Reconciliation of changes in gross carrying/nominal amount and allowances 
  for loans and advances to banks and customers, including 
  loan commitments and financial guarantees (continued) 
 (Audited) 
                                           ----------  ---------  ---------  ---------  ---------  ---------  -----------  -----------  ----------  ----------- 
                                                  Stage 1                Stage 2               Stage 3                  POCI                     Total 
                                                Gross                 Gross                 Gross                   Gross                    Gross 
                                            carrying/  Allowance  carrying/  Allowance  carrying/  Allowance    carrying/    Allowance   carrying/    Allowance 
                                              nominal        for    nominal        for    nominal        for      nominal          for     nominal          for 
                                               amount        ECL     amount        ECL     amount        ECL       amount          ECL      amount          ECL 
                                                 HK$m       HK$m       HK$m       HK$m       HK$m       HK$m         HK$m         HK$m        HK$m         HK$m 
-----------------------------------------  ----------  ---------  ---------  ---------  ---------  ---------  -----------  -----------  ----------  ----------- 
 At 1 Jan 2018                             4,852,623     (3,365)   280,319     (4,277)    17,713     (9,239)    1,231        (185)      5,151,886    (17,066) 
-----------------------------------------  ---------   --------   --------   --------   --------   --------   -------      ------       ---------   -------- 
 Transfers of financial 
  instruments:                               (33,980)    (2,276)    21,399      3,214     12,581       (938)        -           -               -          - 
                                           ---------   --------   --------   --------   --------   --------   -------      ------  ---  ---------   -------- 
 
   *    transfers from stage 1 to stage 2   (324,248)       789    324,248       (789)         -          -         -           -               -          - 
----------------------------------------- 
 
   *    transfers from stage 2 to stage 1    295,728     (3,109)  (295,728)     3,109          -          -         -           -               -          - 
----------------------------------------- 
 - transfers to 
  stage 3                                     (5,481)        50     (8,862)     1,064     14,343     (1,114)        -           -               -          - 
 - transfers from 
  stage 3                                         21         (6)     1,741       (170)    (1,762)       176         -           -               -          - 
                                           ---------   --------   --------   --------   --------   --------   -------      ------  ---  ---------   -------- 
 Net remeasurement 
  of ECL arising 
  from transfer 
  of stage                                         -      1,819          -     (1,800)         -       (262)        -           -               -       (243) 
-----------------------------------------  ---------   --------   --------   --------   --------   --------   -------      ------  ---  ---------   -------- 
 Net new and further 
  lending/repayments(1)                      466,876       (872)   (83,068)       173     (5,105)     2,434      (500)         11         378,203      1,746 
-----------------------------------------  ---------   --------   --------   --------   --------   --------   -------      ------  ---  ---------   -------- 
 Changes in risk 
  parameters - credit 
  quality                                          -      1,170          -     (1,177)         -     (7,040)        -        (114)              -     (7,161) 
-----------------------------------------  ---------   --------   --------   --------   --------   --------   -------      ------       ---------   -------- 
 Changes to model 
  used for ECL calculation                         -          -          -          -          -          -         -           -               -          - 
-----------------------------------------  ---------   --------   --------   --------   --------   --------   -------      ------  ---  ---------   -------- 
 Assets written 
  off                                              -          -          -          -     (4,974)     4,973        (6)          6          (4,980)     4,979 
 Foreign exchange 
  and other                                  (95,123)       185     (5,216)        18       (379)       300        (4)          3        (100,722)       506 
 At 31 Dec 2018                            5,190,396     (3,339)   213,434     (3,849)    19,836     (9,772)      721        (279)      5,424,387    (17,239) 
-----------------------------------------  ---------   --------   --------   --------   --------   --------   -------      ------       ---------   -------- 
 ECL income statement 
  charge for the 
  year                                                                                                                                                (5,658) 
 Recoveries                                                                                                                                              940 
 Others                                                                                                                                                  (21) 
-----------------------------------------  ----------  ---------  ---------  ---------  ---------  ---------  -----------  -----------  ----------  -------- 
 Total ECL income 
  statement charge 
  for the year                                                                                                                                        (4,739) 
-----------------------------------------  ----------  ---------  ---------  ---------  ---------  ---------  -----------  -----------  ----------  -------- 
 
 
                                                                                       Year ended 
                                                          At 31 Dec 2018              31 Dec 2018 
                                                                                   -------------- 
                                                Gross carrying/nominal  Allowance 
                                                                amount    for ECL      ECL charge 
                                                                  HK$m       HK$m            HK$m 
                                                ----------------------  ---------  -------------- 
 As above                                                    5,424,387   (17,239)       (4,739) 
                                                ----------------------  --------   ----------- 
 Other financial assets measured at amortised 
  cost                                                       1,436,433      (167)            4 
                                                ----------------------  --------   ----------- 
 Non-trading reverse repurchase agreement 
  commitments                                                       66         -             - 
                                                ----------------------  --------   ----------- 
 Performance and other guarantees not 
  considered for HKFRS 9                                           N/A        N/A            5 
----------------------------------------------  ----------------------  ---------  ----------- 
 Amounts due from Group companies                               58,631         -             - 
                                                ----------------------  --------   ----------- 
 Summary of financial instruments to which 
  the impairment requirements in HKFRS 
  9 are applied/Summary consolidated income 
  statement                                                  6,919,517   (17,406)       (4,730) 
----------------------------------------------  ----------------------  --------   ----------- 
 Debt instruments measured at FVOCI                          1,497,767       (44)           10 
                                                ----------------------  --------   ----------- 
 Total allowance for ECL/total income 
  statement ECL charge for the year                                N/A   (17,450)       (4,720) 
----------------------------------------------  ----------------------  --------   ----------- 
 

1 The 31 December 2018 comparative 'Reconciliation of changes in gross carrying/nominal amount and allowances for loans and advances to banks and customers' disclosure presents 'New financial assets originated or purchased', 'Assets derecognised (including final repayments)' and 'Changes to risk parameters - further lending/repayments' under 'Net new lending and further lending/repayments'. To provide greater granularity, these amounts have been separately presented in the 31 December 2019 disclosure.

Credit quality

Credit quality of financial instruments

(Audited)

We assess the credit quality of all financial instruments that are subject to credit risk. The credit quality of financial instruments is a point-in-time assessment of the probability of default of financial instruments, whereas stages 1 and 2 are determined based on relative deterioration of credit quality since initial recognition. Accordingly, for non-credit-impaired financial instruments, there is no direct relationship between the credit quality assessment and stages 1 and 2, though typically the lower credit quality bands exhibit a higher proportion in stage 2.

The five credit quality classifications each encompass a range of granular internal credit rating grades assigned to wholesale and retail lending businesses and the external ratings attributed by external agencies to debt securities, as shown in the table below.

 
 Distribution of financial instruments by credit quality at 31 December 
  2019 
 (Audited) 
                                    Gross carrying/notional amount 
                                                          Sub-     Credit             Allowance 
                     Strong       Good  Satisfactory  standard   impaired      Total    for ECL          Net 
                       HK$m       HK$m          HK$m      HK$m       HK$m       HK$m       HK$m         HK$m 
                             ---------  ------------  --------  ---------  ---------  ---------  ----------- 
 In-scope for 
 HKFRS 
 9 impairment 
 Loans and 
  advances 
  to customers 
  held at 
  amortised cost  1,997,523    946,831       755,183    21,067     17,665  3,738,269   (17,394)  3,720,875 
 - personal       1,173,323    138,094        81,345     4,419      5,575  1,402,756    (5,703)  1,397,053 
 - corporate and 
  commercial        707,662    731,917       617,079    16,602     11,938  2,085,198   (11,288)  2,073,910 
 - non-bank 
  financial 
  institutions      116,538     76,820        56,759        46        152    250,315      (403)    249,912 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Loans and 
  advances 
  to banks          308,236     19,338         1,357         3          -    328,934       (29)    328,905 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Cash and 
  balances at 
  central banks     197,770      3,946         1,031         -          -    202,747        (1)    202,746 
 Items in the 
  course 
  of collection 
  from 
  other banks        21,140          -             -         -          -     21,140         -      21,140 
 Hong Kong 
  Government 
  certificates 
  of 
  indebtedness      298,944          -             -         -          -    298,944         -     298,944 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Reverse 
  repurchase 
  agreements - 
  non-trading       286,338     99,555        36,440         -          -    422,333         -     422,333 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Financial 
  investments 
  held at 
  amortised cost    382,384     46,887         5,252         -          -    434,523      (223)    434,300 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Prepayments, 
  accrued 
  income and 
  other assets       82,725     38,627        38,922       833        169    161,276      (117)    161,159 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Debt 
  instruments 
  measured 
  at fair value 
  through 
  other 
  comprehensive 
  income(1)       1,382,729     60,202         9,301         -          -  1,452,232       (64)  1,452,168 
                  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Out-of-scope 
 for HKFRS 
 9 impairment 
 Trading assets     378,656     39,057        26,683       905          -    445,301         -     445,301 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Other financial 
  assets 
  designated and 
  otherwise 
  mandatorily 
  measured 
  at fair value 
  through 
  profit or loss     22,850      3,702         3,174         -          -     29,726         -      29,726 
                  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Derivatives        168,448     44,520         3,336        41          -    216,345         -     216,345 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Total gross 
  carrying 
  amount 
  on-balance 
  sheet           5,527,743  1,302,665       880,679    22,849     17,834  7,751,770   (17,828)  7,733,942 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Percentage of 
  total 
  credit quality        71%        17%           11%        0%         0%       100%         -           - 
 Loan and other 
  credit 
  related 
  commitments(2)  1,639,786    678,914       415,286    13,650        303  2,747,939      (561)  2,747,378 
                  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Financial 
  guarantee 
  and similar 
  contracts         113,138    108,045        71,562     3,222        324    296,291      (213)    296,078 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Total nominal 
  off-balance 
  sheet amount    1,752,924    786,959       486,848    16,872        627  3,044,230      (774)  3,043,456 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 
 
 Distribution of financial instruments by credit quality at 31 December 
  2018 (continued) 
 (Audited) 
                                    Gross carrying/notional amount 
                                                          Sub-     Credit             Allowance 
                     Strong       Good  Satisfactory  standard   impaired      Total    for ECL          Net 
                       HK$m       HK$m          HK$m      HK$m       HK$m       HK$m       HK$m         HK$m 
                             ---------  ------------  --------  ---------  ---------  ---------  ----------- 
 In-scope for 
 HKFRS 
 9 impairment 
 Loans and 
  advances 
  to customers 
  held at 
  amortised cost  1,867,142    881,026       758,398    19,123     19,569  3,545,258   (16,556)  3,528,702 
 - personal       1,052,365    116,821        88,755     3,627      5,431  1,266,999    (5,800)  1,261,199 
 - corporate and 
  commercial        713,295    702,871       619,057    15,451     13,952  2,064,626   (10,514)  2,054,112 
 - non-bank 
  financial 
  institutions      101,482     61,334        50,586        45        186    213,633      (242)    213,391 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Loans and 
  advances 
  to banks          311,304     22,434         4,439         -          -    338,177       (26)    338,151 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Cash and 
  balances at 
  central banks     200,977      3,890           793         -          -    205,660         -     205,660 
 Items in the 
  course 
  of collection 
  from 
  other banks        25,380          -             -         -          -     25,380         -      25,380 
 Hong Kong 
  Government 
  certificates 
  of 
  indebtedness      280,854          -             -         -          -    280,854         -     280,854 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Reverse 
  repurchase 
  agreements - 
  non-trading       294,944     68,872        42,511         -          -    406,327         -     406,327 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Financial 
  investments 
  held at 
  amortised cost    321,495     41,044         4,982         -          -    367,521      (120)    367,401 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Prepayments, 
  accrued 
  income and 
  other assets       83,748     32,197        34,283       393         70    150,691       (47)    150,644 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Debt 
  instruments 
  measured 
  at fair value 
  through 
  other 
  comprehensive 
  income(1)       1,422,307     67,108         9,111         -          -  1,498,526       (44)  1,498,482 
                  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Out-of-scope 
 for HKFRS 
 9 impairment 
 Trading assets     381,629     37,719        19,717       298          -    439,363         -     439,363 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Other financial 
  assets 
  designated and 
  otherwise 
  mandatorily 
  measured 
  at fair value 
  through 
  profit or loss     22,286      3,183         3,159         -          -     28,628         -      28,628 
                  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Derivatives        165,327     43,362         5,011       159          -    213,859         -     213,859 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Total gross 
  carrying 
  amount 
  on-balance 
  sheet           5,377,393  1,200,835       882,404    19,973     19,639  7,500,244   (16,793)  7,483,451 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Percentage of 
  total 
  credit quality        72%        16%           12%        0%         0%       100%         -           - 
 Loan and other 
  credit 
  related 
  commitments(2)  2,139,267    261,579       145,681     2,248        115  2,548,890      (376)  2,548,514 
                  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Financial 
  guarantee 
  and similar 
  contracts          97,697    104,379        69,593     1,628      1,169    274,466      (314)    274,152 
 Total nominal 
  off-balance 
  sheet amount    2,236,964    365,958       215,274     3,876      1,284  2,823,356      (690)  2,822,666 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 

The above table does not include balances due from Group companies.

1 For the purposes of this disclosure, gross carrying value is defined as the amortised cost of a financial asset, before adjusting for any loss allowance. As such the gross carrying value of debt instruments at FVOCI as presented above will not reconcile to the balance sheet as it excludes fair value gains and losses.

2 In 2018, revocable loan and other commitments, which are out-of-scope of HKFRS 9 are presented within the 'Strong' classification.

 
 Distribution of financial instruments to which the impairment requirements 
  in HKFRS 9 are applied, by credit quality and stage 
  allocation 
 (Audited) 
                  ------------------------------------------------------------------  ---------  ----------- 
                                    Gross carrying/notional amount 
                                                          Sub-     Credit             Allowance 
                     Strong       Good  Satisfactory  standard   impaired      Total    for ECL          Net 
                       HK$m       HK$m          HK$m      HK$m       HK$m       HK$m       HK$m         HK$m 
                  ---------  ---------  ------------  --------  ---------  ---------  ---------  ----------- 
 Loans and 
  advances to 
  banks             308,236     19,338         1,357         3          -    328,934       (29)    328,905 
                  ---------  ---------  ------------  --------             ---------  --------   --------- 
 - stage 1          307,968     19,313         1,071         3          -    328,355       (26)    328,329 
 - stage 2              268         25           286         -          -        579        (3)        576 
 - stage 3                -          -             -         -          -          -         -           - 
 - POCI                   -          -             -         -          -          -         -           - 
                             ---------  ------------  --------  ---------  ---------  --------   --------- 
 Loans and 
  advances to 
  customers at 
  amortised 
  cost            1,997,523    946,831       755,183    21,067     17,665  3,738,269   (17,394)  3,720,875 
 - stage 1        1,990,700    859,196       569,372     4,688          -  3,423,956    (3,480)  3,420,476 
 - stage 2            6,823     87,635       185,811    16,253          -    296,522    (4,615)    291,907 
 - stage 3                -          -             -         -     16,639     16,639    (8,999)      7,640 
 - POCI                   -          -             -       126      1,026      1,152      (300)        852 
                  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Other financial 
  assets 
  measured at 
  amortised 
  cost            1,269,301    189,015        81,645       833        169  1,540,963      (341)  1,540,622 
 - stage 1        1,266,894    185,925        77,914       177          -  1,530,910      (214)  1,530,696 
 - stage 2            2,407      3,090         3,731       656          -      9,884       (77)      9,807 
 - stage 3                -          -             -         -        167        167       (50)        117 
 - POCI                   -          -             -         -          2          2         -           2 
                  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Loan and other 
  credit-related 
  commitments     1,246,440    285,938        94,436     3,087        104  1,630,005      (560)  1,629,445 
 - stage 1        1,244,851    273,593        81,601     1,889          -  1,601,934      (303)  1,601,631 
 - stage 2            1,589     12,345        12,835     1,198          -     27,967      (236)     27,731 
 - stage 3                -          -             -         -        104        104       (21)         83 
 - POCI                   -          -             -         -          -          -         -           - 
                  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 Financial 
  guarantees         10,520     16,774        12,860       976         33     41,163       (62)     41,101 
 - stage 1           10,224     15,108         9,069        95          -     34,496       (29)     34,467 
 - stage 2              296      1,666         3,791       881          -      6,634       (20)      6,614 
 - stage 3                -          -             -         -         33         33       (13)         20 
 - POCI                   -          -             -         -          -          -         -           - 
                  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 At 31 Dec 2019   4,832,020  1,457,896       945,481    25,966     17,971  7,279,334   (18,386)  7,260,948 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 
 Debt 
 instruments at 
 FVOCI(1) 
---------------- 
 - stage 1        1,382,708     60,180         9,301         -          -  1,452,189       (64)  1,452,125 
 - stage 2               21         22             -         -          -         43         -          43 
 - stage 3                -          -             -         -          -          -         -           - 
 - POCI                   -          -             -         -          -          -         -           - 
                  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 At 31 Dec 2019   1,382,729     60,202         9,301         -          -  1,452,232       (64)  1,452,168 
----------------  ---------  ---------  ------------  --------  ---------  ---------  --------   --------- 
 

`

 
 Distribution of financial instruments to which the impairment requirements 
  in HKFRS 9 are applied, by credit quality and stage 
  allocation (continued) 
 (Audited) 
                  -----------------------------------------------------------------  ---------  ----------- 
                                    Gross carrying/notional amount 
                                                          Sub-    Credit             Allowance 
                     Strong       Good  Satisfactory  standard  impaired      Total    for ECL          Net 
                       HK$m       HK$m          HK$m      HK$m      HK$m       HK$m       HK$m         HK$m 
                  ---------  ---------  ------------  --------  --------  ---------  ---------  ----------- 
 Loans and 
  advances to 
  banks             311,304     22,434         4,439         -         -    338,177       (26)    338,151 
                  ---------  ---------  ------------  --------  --------  ---------  --------   --------- 
 - stage 1          311,012     22,022         4,045         -         -    337,079       (24)    337,055 
 - stage 2              292        412           394         -         -      1,098        (2)      1,096 
 - stage 3                -          -             -         -         -          -         -           - 
 - POCI                   -          -             -         -         -          -         -           - 
                             ---------  ------------  --------  --------  ---------  --------   --------- 
 Loans and 
  advances to 
  customers at 
  amortised 
  cost            1,867,142    881,026       758,398    19,123    19,569  3,545,258   (16,556)  3,528,702 
 - stage 1        1,861,473    840,372       639,812     3,714         -  3,345,371    (3,014)  3,342,357 
 - stage 2            5,669     40,654       118,586    15,233         -    180,142    (3,713)    176,429 
 - stage 3                -          -             -         -    19,024     19,024    (9,549)      9,475 
 - POCI                   -          -             -       176       545        721      (280)        441 
                  ---------  ---------  ------------  --------  --------  ---------  --------   --------- 
 Other financial 
  assets 
  measured at 
  amortised 
  cost            1,207,398    146,003        82,569       393        70  1,436,433      (167)  1,436,266 
 - stage 1        1,204,886    143,493        78,720        94         -  1,427,193      (140)  1,427,053 
 - stage 2            2,512      2,510         3,849       299         -      9,170       (27)      9,143 
 - stage 3                -          -             -         -        70         70         -          70 
 - POCI                   -          -             -         -         -          -         -           - 
                  ---------  ---------  ------------  --------  --------  ---------  --------   --------- 
 Loan and other 
  credit-related 
  commitments     1,081,090    261,578       145,681     2,247       115  1,490,711      (376)  1,490,335 
 - stage 1        1,078,356    250,973       134,399     1,021         -  1,464,749      (275)  1,464,474 
 - stage 2            2,734     10,605        11,282     1,226         -     25,847      (101)     25,746 
 - stage 3                -          -             -         -       115        115         -         115 
 - POCI                   -          -             -         -         -          -         -           - 
                  ---------  ---------  ------------  --------  --------  ---------  --------   --------- 
 Financial 
  guarantees         14,791     19,700        14,675       444       697     50,307      (280)     50,027 
 - stage 1           14,370     18,051        10,779        61         -     43,261       (26)     43,235 
 - stage 2              421      1,649         3,896       383         -      6,349       (33)      6,316 
 - stage 3                -          -             -         -       697        697      (221)        476 
 - POCI                   -          -             -         -         -          -         -           - 
                  ---------  ---------  ------------  --------  --------  ---------  --------   --------- 
 At 31 Dec 2018   4,481,725  1,330,741     1,005,762    22,207    20,451  6,860,886   (17,405)  6,843,481 
----------------  ---------  ---------  ------------  --------  --------  ---------  --------   --------- 
 
 Debt 
 instruments at 
 FVOCI(1) 
---------------- 
 - stage 1        1,422,307     67,108         9,110         -         -  1,498,525       (44)  1,498,481 
 - stage 2                -          -             1         -         -          1         -           1 
 - stage 3                -          -             -         -         -          -         -           - 
 - POCI                   -          -             -         -         -          -         -           - 
                  ---------  ---------  ------------  --------  --------  ---------  --------   --------- 
 At 31 Dec 2018   1,422,307     67,108         9,111         -         -  1,498,526       (44)  1,498,482 
----------------  ---------  ---------  ------------  --------  --------  ---------  --------   --------- 
 

The above table does not include balances due from Group companies.

1 For the purposes of this disclosure, gross carrying value is defined as the amortised cost of a financial asset, before adjusting for any loss allowance. As such the gross carrying value of debt instruments at FVOCI as presented above will not reconcile to the balance sheet as it excludes fair value gains and losses.

Credit-impaired loans

(Audited)

We determine that a financial instrument is credit impaired and in stage 3 by considering relevant objective evidence, primarily whether:

   --    contractual payments of either principal or interest are past due for more than 90 days; 

-- there are other indications that the borrower is unlikely to pay, such as when a concession has been granted to the borrower for economic or legal reasons relating to the borrower's financial condition; and

-- the loan is otherwise considered to be in default. If such unlikeliness to pay is not identified at an earlier stage, it is deemed to occur when an exposure is 90 days past due, even where regulatory rules permit default to be defined based on 180 days past due. Therefore, the definitions of credit impaired and default are aligned as far as possible so that stage 3 represents all loans that are considered defaulted or otherwise credit impaired.

Collateral and other credit enhancements

(Audited)

Although collateral can be an important mitigant of credit risk, it is the group's general practice to lend on the basis of the customer's ability to meet their obligations out of cash flow resources rather than placing primary reliance on collateral and other credit risk enhancements. Depending on the customer's standing and the type of product, facilities may be provided without any collateral or other credit enhancements. For other lending, a charge over collateral is obtained and considered in determining the credit decision and pricing. In the event of default, the bank may utilise the collateral as a source of repayment.

Depending on its form, collateral can have a significant financial effect in mitigating our exposure to credit risk. Where there is sufficient collateral, an expected credit loss is not recognised. This is the case for reverse repurchase agreements and for certain loans and advances to customers where the loan to value ('LTV') is very low.

Mitigants may include a charge on borrowers' specific assets, such as real estate or financial instruments. Other credit risk mitigants include short positions in securities and financial assets held as part of linked insurance/investment contracts where the risk is predominantly borne by the policyholder. Additionally, risk may be managed by employing other types of collateral and credit risk enhancements, such as second charges, other liens and unsupported guarantees. Guarantees are normally taken from corporates and export credit agencies. Corporates would normally provide guarantees as part of a parent/subsidiary relationship and span a number of credit grades. The export credit agencies will normally be investment grade.

Certain credit mitigants are used strategically in portfolio management activities. While single name concentrations arise in portfolios managed by Global Banking and Corporate Banking, it is only in Global Banking that their size requires the use of portfolio level credit mitigants. Across Global Banking, risk limits and utilisations, maturity profiles and risk quality are monitored and managed proactively. This process is key to the setting of risk appetite for these larger, more complex, geographically distributed customer groups. While the principal form of risk management continues to be at the point of exposure origination, through the lending decision-making process, Global Banking also utilises loan sales and credit default swap ('CDS') hedges to manage concentrations and reduce risk. These transactions are the responsibility of a dedicated Global Banking portfolio management team. Hedging activity is carried out within agreed credit parameters, and is subject to market risk limits and a robust governance structure. Where applicable, CDSs are entered into directly with a central clearing house counterparty. Otherwise, our exposure to CDS protection providers is diversified among mainly banking counterparties with strong credit ratings.

CDS mitigants are held at portfolio level and are not reported in the presentation below.

Collateral on loans and advances

The collateral measured in the following tables consists of fixed first charges on real estate, and charges over cash and marketable financial instruments. The values in the tables represent the expected market value on an open market basis; no adjustment has been made to the collateral for any expected costs of recovery. Marketable securities are measured at their fair value.

Other types of collateral such as unsupported guarantees and floating charges over the assets of a customer's business are not measured in the following tables. While such mitigants have value, often providing rights in insolvency, their assignable value is not sufficiently certain and they are therefore assigned no value for disclosure purposes.

The LTV ratios presented are calculated by directly associating loans and advances with the collateral that individually and uniquely supports each facility. When collateral assets are shared by multiple loans and advances, whether specifically or, more generally, by way of an all monies charge, the collateral value is pro-rated across the loans and advances protected by the collateral.

For credit-impaired loans, the collateral values cannot be directly compared with impairment allowances recognised. The LTV figures use open market values with no adjustments.

Impairment allowances are calculated on a different basis, by considering other cash flows and adjusting collateral values for costs of realising collateral.

Personal lending

The following table provides a quantification of the value of fixed charges we hold over specific assets where we have a history of enforcing, and are able to enforce, collateral in satisfying a debt in the event of the borrower failing to meet its contractual obligations, and where the collateral is cash or can be realised by sale in an established market. The collateral valuation excludes any adjustments for obtaining and selling the collateral and, in particular, loans shown as not collateralised or partially collateralised may also benefit from other forms of credit mitigants.

 
 Residential mortgages including loan commitments by level of collateral 
 (Audited) 
                                         --------------------------------  -------------------------------- 
                                                       2019                              2018 
                                                       Gross                             Gross 
                                            carrying/nominal          ECL     carrying/nominal          ECL 
                                                      amount     coverage               amount     coverage 
                                                        HK$m            %                 HK$m            % 
 Stage 1 
 Fully collateralised                            1,044,885            0.0            965,164            0.0 
 LTV ratio: 
--------------------------------------- 
 - less than 70%                                   914,665            0.0            859,476            0.0 
 - 71% to 90%                                      108,813            0.0             89,821            0.0 
 - 91% to 100%                                      21,407            0.0             15,867            0.1 
                                         -----------------                 ----------------- 
 Partially collateralised (A):                       2,525            -                3,121            0.0 
                                                                           ----------------- 
 - collateral value on A                             2,445                             2,792 
                                                                           ----------------- 
 Total                                           1,047,410            0.0            968,285            0.0 
---------------------------------------                                    ----------------- 
Stage 2 
 Fully collateralised                               26,748            0.3             20,638            0.4 
                                                                           ----------------- 
 LTV ratio: 
--------------------------------------- 
 - less than 70%                                    19,430            0.1             15,913            0.2 
 - 71% to 90%                                        6,743            0.7              4,277            0.7 
 - 91% to 100%                                         575            2.3                448            2.9 
                                         -----------------                 ----------------- 
 Partially collateralised (B):                         151            6.6                 93            4.3 
                                                                           ----------------- 
 - collateral value on B                               139                                83 
 Total                                              26,899            0.4             20,731            0.4 
--------------------------------------- 
Stage 3 
 Fully collateralised                                1,997            6.9              1,694            9.3 
 LTV ratio: 
--------------------------------------- 
 - less than 70%                                     1,433            3.4              1,210            4.9 
 - 71% to 90%                                          422           13.5                371           16.4 
 - 91% to 100%                                         142           22.5                113           32.7 
 Partially collateralised (C):                          97           59.8                 88           43.2 
 - collateral value on C                                85                                80 
 Total                                               2,094            9.4              1,782           10.9 
--------------------------------------- 
At 31 Dec                                        1,076,403            0.0            990,798            0.0 
                                                                           ----------------- 
 
 

Other personal lending

Other personal lending consists primarily of personal loans, overdrafts and credit cards, all of which are generally unsecured, except lending to private banking customers which are generally secured.

Commercial real estate loans and advances

The value of commercial real estate collateral is determined by using a combination of external and internal valuations and physical inspections. For CRR 1-7, local valuation policies determine the frequency of review on the basis of local market conditions because of the complexity of valuing collateral for commercial real estate. For CRR 8-10, almost all collateral would have been revalued within the last three years. In Hong Kong, market practice is typically for lending to major property companies to be either secured by guarantees or unsecured.

 
 Commercial real estate loans and advances including loan commitments 
  by level of collateral 
(Audited) 
                                                            2019                       2018 
                                                                                   Gross 
                                                            Gross              carrying/ 
                                                 carrying/nominal        ECL     nominal          ECL 
                                                           amount   coverage      amount     coverage 
                                                             HK$m          %        HK$m            % 
Stage 1 
Not collateralised                                        344,010        0.0     352,258          0.0 
Fully collateralised                                      387,796        0.1     363,729          0.1 
Partially collateralised (A):                              27,155        0.1      31,107          0.1 
- collateral value on A                                    15,724                 17,246 
Total                                                     758,961        0.1     747,094          0.0 
 
Stage 2 
Not collateralised                                          5,326        0.9      10,228          0.2 
Fully collateralised                                       17,781        1.0      19,440          0.6 
Partially collateralised (B):                                 589        0.3       1,235          0.8 
- collateral value on B                                       423                    702 
Total                                                      23,696        1.0      30,903          0.5 
 
Stage 3 
Not collateralised                                              -          -           -          - 
Fully collateralised                                          165        9.1         129          0.8 
Partially collateralised (C):                                   -          -           -          - 
- collateral value on C                                         -                      - 
Total                                                         165        9.1         129          0.8 
 
POCI 
Not collateralised                                              -          -           -          - 
Fully collateralised                                            -          -           -          - 
Partially collateralised (D):                                   -          -           -          - 
- collateral value on D                                         -                      - 
Total                                                           -          -           -          - 
At 31 Dec                                                 782,822        0.1     778,126          0.1 
 
 

Corporate, commercial and non-bank financial institutions lending

Other corporate, commercial and financial (non-bank) loans are analysed separately in the following table. For financing activities in other corporate and commercial lending, collateral value is not strongly correlated to principal repayment performance.

Collateral values are generally refreshed when an obligor's general credit performance deteriorates and we have to assess the likely performance of secondary sources of repayment should it prove necessary to rely on them.

Accordingly, the following table reports values only for customers with CRR 8-10, recognising that these loans and advances generally have valuations that are comparatively recent.

 
Other corporate, commercial and non-bank financial institutions loans 
 and advances including loan commitments by level of collateral 
(Audited) 
                                                2019                              2018 
                                               Gross                            Gross 
                                    carrying/nominal                 carrying/nominal 
                                              amount  ECL coverage             amount   ECL coverage 
                                                HK$m             %               HK$m              % 
Stage 1 
Not collateralised                         2,164,436           0.1          2,156,281            0.0 
Fully collateralised                         345,386           0.1            352,225            0.1 
Partially collateralised (A):                242,433           0.1            260,184            0.1 
- collateral value on A                      103,251                          108,264 
Total                                      2,752,255           0.1          2,768,690            0.1 
 
Stage 2 
Not collateralised                           191,455           0.6            149,977            0.4 
Fully collateralised                         108,229           0.6             34,740            0.6 
Partially collateralised (B):                 37,016           0.3             27,608            0.4 
- collateral value on B                       16,629                           10,987 
Total                                        336,700           0.6            212,325            0.4 
 
Stage 3 
Not collateralised                             6,815          78.4              8,339           69.1 
Fully collateralised                           2,005          46.0              2,536           34.8 
 
Partially collateralised (C):                  2,353          60.5              3,361           51.6 
 
- collateral value on C                        1,046                            1,237 
Total                                         11,173          68.8             14,236           58.9 
 
POCI 
                                                      ------------ 
Not collateralised                               706          11.5                204           20.1 
Fully collateralised                             200           0.5                243            0.8 
Partially collateralised (D):                    246          88.6                274           86.5 
 
- collateral value on D                          233                              269 
Total                                          1,152          26.0                721           38.8 
 
At 31 Dec                                  3,101,280           0.4          2,995,972            0.4 
 
 

1 31 December 2018 balances have been restated to include HK$79bn of undrawn commitments not previously identified for disclosure.

Other credit risk exposures

(Unaudited)

In addition to collateralised lending described above, other credit enhancements are employed and methods used to mitigate credit risk arising from financial assets. These are summarised below:

-- Some securities issued by governments, banks and other financial institutions may benefit from additional credit enhancements provided by government guarantees that cover the assets.

-- Debt securities issued by banks and financial institutions include asset-backed securities ('ABSs') and similar instruments, which are supported by underlying pools of financial assets. Credit risk associated with ABSs is reduced through the purchase of credit default swap ('CDS') protection

-- The group's maximum exposure to credit risk includes financial guarantees and similar contracts granted, as well as loan and other credit-related commitments. Depending on the terms of the arrangement, we may use additional credit mitigation if a guarantee is called upon or a loan commitment is drawn and subsequently defaults.

Derivatives

(Unaudited)

We participate in transactions exposing us to counterparty credit risk. Counterparty credit risk is the risk of financial loss if the counterparty to a transaction defaults before satisfactorily settling it. It arises principally from over-the-counter ('OTC') derivatives and securities financing transactions and is calculated in both the trading and non-trading books. Transactions vary in value by reference to a market factor such as an interest rate, exchange rate or asset price.

The counterparty risk from derivative transactions is taken into account when reporting the fair value of derivative positions. The adjustment to the fair value is known as the credit value adjustment ('CVA').

 
 Liquidity and funding risk 
 

(Audited)

Overview

Liquidity risk is the risk that we do not have sufficient financial resources to meet our obligations as they fall due or that we can only do so at an excessive cost. Liquidity risk arises from mismatches in the timing of cash flows.

Funding risk is the risk that funding considered to be sustainable, and therefore used to fund assets, is not sustainable over time. Funding risk arises when illiquid asset positions cannot be funded at the expected terms and when required.

Liquidity and funding risk profile

We maintain a comprehensive liquidity and funding risk management framework ('LFRF'), which aims to allow us to withstand severe liquidity stresses. It is based on global policies that are designed to be adaptable to different business models, markets and regulations. The LFRF comprises policies, metrics and controls designed to ensure that group and entity management have oversight of our liquidity and funding risks in order to manage them appropriately.

We manage liquidity and funding risk at an operating entity level to ensure that obligations can be met in the jurisdiction where they fall due, generally without reliance on other parts of the group. Operating entities are required to meet internal minimum requirements and any applicable regulatory requirements at all times. These requirements are set against the group's implementation of the liquidity coverage ratio ('LCR') and the net stable funding ratio ('NSFR'). Each entity is required to undertake a qualitative and quantitative assessment of the contractual and behavioural profile of its assets and liabilities when setting internal limits in order to reflect their expected behaviour under idiosyncratic, market-wide and combined stress scenarios.

Structure and organisation

Asset, Liability and Capital Management ('ALCM') teams are responsible for the application of the LFRF at a local operating entity level. The elements of the LFRF are underpinned by a robust governance framework, the two major elements of which are:

   --    Asset and Liability Management Committees ('ALCOs') at the group and entity level; and 

-- annual internal liquidity adequacy assessment process ('ILAAP') used to validate risk tolerance and set risk appetite.

All operating entities are required to prepare an internal liquidity adequacy assessment ('ILAA') document at appropriate frequency. The final objective of the ILAA, approved by the relevant ALCOs, is to verify that the entity and subsidiaries maintain liquidity resources which are adequate in both amount and quality at all times, there is no significant risk that its liabilities cannot be met as they fall due, and a prudent funding profile is maintained.

The Board is ultimately responsible for determining the types and magnitude of liquidity risk that the group is able to take and ensuring that there is an appropriate organisation structure for managing this risk. Under authorities delegated by the Board, the group ALCO is responsible for managing all ALCM issues including liquidity and funding risk management. The group ALCO delegates to the group Tactical Asset and Liability Management Committee ('TALCO') the task of reviewing various analyses of the group pertaining to sites' liquidity and funding.

Compliance with liquidity and funding requirements is monitored by local ALCO who report to the RMM and Executive Committee on a regular basis. This process includes:

   --    maintaining compliance with relevant regulatory requirements of the operating entity; 

-- projecting cash flows under various stress scenarios and considering the level of liquid assets necessary in relation thereto;

   --    monitoring liquidity and funding ratios against internal and regulatory requirements; 
   --    maintaining a diverse range of funding sources with adequate back-up facilities; 
   --    managing the concentration and profile of term funding; 
   --    managing contingent liquidity commitment exposures within pre-determined limits; 
   --    maintaining debt financing plans; 

-- monitoring of depositor concentration in order to avoid undue reliance on large individual depositors and ensuring a satisfactory overall funding mix; and

-- maintaining liquidity and funding contingency plans. These plans identify early indicators of stress conditions and describe actions to be taken in the event of difficulties arising from systemic or other crises, while minimising adverse long-term implications for the business.

Governance

ALCM teams apply the LFRF at both an individual entity and group level, and are responsible for the implementation of Group-wide and local regulatory policy at a legal entity level. Balance Sheet Management ('BSM') has responsibility for cash and liquidity management.

Liquidity Risk Management carry out independent review, challenge and assurance of the appropriateness of the risk management activities undertaken by ALCM and BSM. Their work includes setting control standards, advice on policy implementation, and review and challenge of reporting.

Internal Audit provide independent assurance that risk is managed effectively.

Management of liquidity and funding risk

Liquidity coverage ratio

(Unaudited)

The LCR aims to ensure that a bank has sufficient unencumbered high-quality liquid assets ('HQLA') to meet its liquidity needs in a 30 calendar day liquidity stress scenario.

At 31 December 2019, all the group's principal operating entities were well above regulatory minimums and above the internally expected levels.

Net stable funding ratio

(Unaudited)

HSBC uses the NSFR as a basis for ensuring operating entities raise sufficient stable funding to support their business activities. The NSFR requires institutions to maintain minimum amount of stable funding based on assumptions of asset liquidity.

At 31 December 2019, all the group's principal operating entities were above the internally expected levels.

Depositor concentration and term funding maturity concentration

(Unaudited)

The LCR and NSFR metrics assume a stressed outflow based on a portfolio of depositors within retail, corporate and financial deposit segments. The validity of these assumptions is challenged if the portfolio of depositors is not large enough to avoid depositor concentration.

Operating entities are exposed to term refinancing concentration risk if the current maturity profile results in future maturities being overly concentrated in any defined period.

At 31 December 2019, all the group's principal operating entities were above the internally expected levels.

Sources of funding

(Audited)

Our primary sources of funding are customer current accounts and customer savings deposits payable on demand or at short notice. We issue wholesale securities (secured and unsecured) to supplement our customer deposits and change the currency mix, maturity profile or location of our liabilities.

Currency mismatch in the LCR

(Unaudited)

The LFRF requires all operating entities to monitor material single currency LCR. Limits are set to ensure that outflows can be met, given assumptions on stressed capacity in the FX swap markets.

Liquidity and funding risk in 2019

(Unaudited)

The group is required to calculate its LCR and NSFR on a consolidated basis in accordance with rule 11(1) of The Banking (Liquidity) Rules ('BLR'). The group is required to maintain both LCR and NSFR of not less than 100%.

The average LCRs for the period are as follows:

 
                  Quarter ended 
                  31 Dec    31 Dec 
                    2019      2018 
                       %         % 
 Average LCRs      163.5   161.0 
-------------- 
 
 

The liquidity position of the group remained strong in 2019. The average LCR increased by 2.5% from 161.0% for the quarter ended 31 December 2018 to 163.5% for the quarter ended

31 December 2019, mainly as a result of the increase in customer deposits exceeding the growth in loans and advances to customers.

The majority of HQLA included in the LCR are Level 1 assets as defined in the BLR, which consist mainly of government debt securities.

The total weighted amount of HQLA for the period are as follows:

 
                      Weighted amount 
                       (average value) 
                         at quarter 
                            ended 
                      31 Dec       31 Dec 
                        2019         2018 
                        HK$m         HK$m 
 Level 1 assets    1,528,908  1,489,744 
 
 Level 2A assets      80,174     67,333 
 Level 2B assets      10,788      9,638 
----------------- 
 Total             1,619,870  1,566,715 
----------------- 
 

The NSFRs for the period are as follows:

 
                              Quarter ended 
                              31 Dec    31 Dec 
                                2019      2018 
                                   %         % 
 Net stable funding ratio      145.8   149.7 
-------------------------- 
 
 

The funding position of the group remained robust in 2019, highlighting a surplus of stable funding relative to the required stable funding requirement. The NSFR decreased by 3.9% from 149.7% for the quarter ended 31 December 2018 to 145.8% for the quarter ended 31 December 2019.

Interdependent assets and liabilities included in the group's NSFR are certificates of indebtedness held and legal tender notes issued.

Additional contractual obligations

(Unaudited)

Under the terms of our current collateral obligations under derivative contracts (which are ISDA compliant CSA contracts), the additional collateral required to post in the event of one-notch and two-notch downgrade in credit ratings is immaterial.

Further details of the group's liquidity information disclosures can be viewed in the Banking Disclosure Statement 2019, which will be available in the Regulatory Disclosure Section of our website: www.hsbc.com.hk.

 
 Market Risk 
 

(Audited)

Overview

Market risk is the risk that movements in market factors, such as foreign exchange rates, interest rates, credit spreads, equity prices and commodity prices, will reduce our income or the value of our portfolios. Exposure to market risk is separated into two portfolios: trading portfolios and non-trading portfolios.

Market risk management

Key developments in 2019

There were no material changes to our policies and practices for the management of market risk in 2019.

Governance and structure

The following diagram summarises the main business areas where trading and non-trading market risks reside, and the market risk measures used to monitor and limit exposures.

 
                            Trading risk 
 
                *    Foreign exchange and commodities    *    Structural foreign exchange 
 
 
                *    Interest rates                      *    Interest rates 
 
 
                *    Credit spreads                      *    Credit spreads 
 
 
                *    Equities 
   Global                    GB&M incl                           GB&M, BSM (1) 
  business                    BSM (1)                                   , 
                                                                  GPB, CMB and 
                                                                      RBWM 
Risk measure             VaR | Sensitivity                     VaR | Sensitivity 
                          | Stress Testing                      | Stress Testing 
 

1 Balance Sheet Management ('BSM'), for external reporting purposes, forms part of the Corporate Centre while daily operations and risk are managed within GB&M.

Where appropriate, we apply similar risk management policies and measurement techniques to both trading and non-trading portfolios. Our objective is to manage and control market risk exposures to optimise return on risk while maintaining a market profile consistent with our established risk appetite. Strategies range from the use of traditional market instruments, such as interest rate swaps, to more sophisticated hedging strategies to address a combination of risk factors arising at portfolio level.

Key risk management processes

(Audited)

Monitoring and limiting market risk exposures

Our objective is to manage and control market risk exposures while maintaining a market profile consistent with our risk appetite.

We use a range of tools to monitor and limit market risk exposures including sensitivity analysis, VaR and stress testing.

Sensitivity analysis

(Unaudited)

Sensitivity analysis measures the impact of individual market factor movements on specific instruments or portfolios, including interest rates, foreign exchange rates and equity prices. We use sensitivity measures to monitor the market risk positions within each risk type. Granular sensitivity limits are set primarily for trading desks with consideration of market liquidity, customer demand and capital constraints, among other factors.

Value at risk

Value at risk ('VaR') is a technique for estimating potential losses on risk positions as a result of movements in market rates and prices over a specified time horizon and to a given level of confidence. The use of VaR is integrated into market risk management and calculated for all trading positions regardless of how we capitalise them. In addition, we calculate VaR for non-trading portfolios to have a complete picture of risk. Where we do not calculate VaR explicitly, we use alternative tools as summarised in the 'Stress testing' section below.

Our models are predominantly based on historical simulation that incorporates the following features:

-- historical market rates and prices, which are calculated with reference to foreign exchange rates, commodity prices, interest rates, equity prices and the associated volatilities;

-- potential market movements which are calculated with reference to data from the past two years; and

   --    these are calculated to a 99% confidence level and using a one-day holding period. 

The models also incorporate the effect of option features on the underlying exposures. The nature of the VaR models means that an increase in observed market volatility will lead to an increase in VaR without any changes in the underlying positions.

VaR model limitations

Although a valuable guide to risk, VaR should always be viewed in the context of its limitations. For example:

-- the use of historical data as a proxy for estimating future market moves may not encompass all potential market events, particularly those that are extreme in nature.

-- the use of a one-day holding period for risk management purposes of trading and non-trading books assumes that this short period is sufficient to hedge or liquidate all positions.

-- the use of a 99% confidence level by definition does not take into account losses that might occur beyond this level of confidence.

-- VaR is calculated on the basis of exposures outstanding at the close of business and therefore does not reflect intra-day exposures.

Risk not in VaR framework

(Unaudited)

The risks not in VaR ('RNIV') framework aims to capture and capitalise material market risks that are not adequately covered in the VaR model.

Risk factors are reviewed on a regular basis and are either incorporated directly in the VaR models, where possible, or quantified through either the VaR-based RNIV approach or a stress test approach within the RNIV framework. While VaR-based RNIVs are calculated by using historical scenarios, stress-type RNIVs are estimated on the basis of stress scenarios whose severity is calibrated to be in line with the capital adequacy requirements. The outcome of the VaR-based RNIV approach is included in the overall VaR calculation but excluded from the VaR measure used for regulatory back-testing. In addition, stressed VaR also captures risk factors considered in the VaR-based RNIV approach. Stress-type RNIVs include a de-peg risk measure to capture risk to pegged and heavily-managed currencies.

Stress testing

(Audited)

Stress testing is an important procedure that is integrated into our market risk management framework to evaluate the potential impact on portfolio values of more extreme, although plausible, events or movements in a set of financial variables. In such scenarios, losses can be much greater than those predicted by VaR modelling.

Stress testing is implemented at legal entity, regional and overall Group levels. A set of scenarios is used consistently across all regions within the Group. The risk appetite around potential stress losses for the Group is set and monitored against a referral limit.

Market risk reverse stress tests are designed to identify vulnerabilities in our portfolios by looking for scenarios that lead to loss levels considered severe for the relevant portfolio. These scenarios may be quite local or idiosyncratic in nature, and complement the systematic top-down stress testing.

Stress testing and reverse stress testing provide senior management with insights regarding the 'tail risk' beyond VaR, for which our appetite is limited.

Back-testing

We routinely validate the accuracy of our VaR models by back-testing them with both actual and hypothetical profit and loss against the corresponding VaR numbers. Hypothetical profit and loss excludes non-modelled items such as fees, commissions and revenue of intra-day transactions.

The actual number of profits or losses in excess of VaR over this period can be used to gauge how well the models are performing. A VaR model is deemed satisfactory if it experiences less than five profit or loss exceptions in a 250-day period.

We back-test our VaR at various levels of our group entity hierarchy.

Market risk in 2019

(Unaudited)

The market environment in year 2019 was dominated by headline geopolitical events of US-China trade tensions, uncertainty of the UK's exit from the European Union, and the busy election calendar in Asia. Amid the prospect of economic slowdown, Asian central banks and governments responded by monetary and fiscal easing and are expected to ease further. In 2020, the market backdrop of continuing trade and geopolitical tensions as well as the upcoming US presidential election could add to the market uncertainty and volatilities.

Trading portfolios

(Audited)

Value at risk of the trading portfolios

Trading VaR predominantly resides within Global Markets.

Total trading VaR (excluding Risk not in VaR) was lower as at

31 December 2019 compared to 31 December 2018 due to reduction in credit VaR and interest rate VaR, as trading positions were managed down.

The trading VaR for the year is shown in the table below.

 
 Trading value at risk, 99% 1 day(1) 
(Audited) 
                           Foreign 
                          exchange  Interest           Credit              Portfolio 
                     and commodity      rate  Equity   spread     diversification(2)    Total(3,4) 
                              HK$m      HK$m    HK$m     HK$m                   HK$m          HK$m 
At 31 Dec 2019 
Year end                        48        90      50       24              (110)             140 
Average                         38       102      38       34                                157 
 
Maximum                         58       145      63       81                                210 
 
 
At 31 Dec 2018 
Year end                        43       123      51       42              (123)             136 
Average                         35       150      30       33                                163 
Maximum                         59       199      58       75                                222 
 

1 Trading portfolios comprise positions arising from the market-making and warehousing of customer-derived positions.

2 Portfolio diversification is the market risk dispersion effect of holding a portfolio containing different risk types. It represents the reduction in unsystematic market risk that occurs when combining a number of different risk types, for example, interest rate, equity and foreign exchange, together in one portfolio. It is measured as the difference between the sum of the VaR by individual risk type and the combined total VaR. A negative number represents the benefit of portfolio diversification. As the maximum and minimum occur on different days for different risk types, it is not meaningful to calculate a portfolio diversification benefit for these measures.

   3   The total VaR includes HK$38m Risk not in VaR ('RNIV') for the year ended 31 December 2019. 
   4   The RNIV was excluded for year 2018. 2018 year end total VaR including RNIV was HK$187m. 

Non-trading portfolios

(Unaudited)

Banking book interest rate risk is the risk of an adverse impact to earnings or capital due to changes in market interest rates. The risk arises from timing mismatches in the repricing of non-traded assets and liabilities and is the potential adverse impact of changes in interest rates on earnings and capital. In its management of the risk, the group aims to mitigate the impact of future interest rate movements which could reduce future net interest income, while balancing the cost of hedging activities to the current revenue stream. Monitoring the sensitivity of projected net interest income under varying interest rate scenarios is a key part of this.

In order to manage structural interest rate risk, non-traded assets and liabilities are transferred to Balance Sheet Management ('BSM') based on their repricing and maturity characteristics. For assets and liabilities with no defined maturity or repricing characteristics, behaviouralisation is used to assess the interest rate risk profile. BSM manages the banking book interest rate positions transferred to it within the approved limits. Local ALCOs are responsible for monitoring and reviewing their overall structural interest rate risk position. Interest rate behaviouralisation policies have to be formulated in line with the Group's behaviouralisation policies and approved at least annually by local ALCOs.

Sensitivity of net interest income

A principal part of our management of non-traded interest rate risk is to monitor the sensitivity of expected net interest income at least quarterly under varying interest rate scenarios, where all other economic variables are held constant.

Sensitivity of net interest income reflects the group's sensitivity of earnings due to changes in market interest rates. Entities forecast net interest income sensitivities across a range of interest rate scenarios based on a static balance sheet assumption. Balance sheet projection is modelled based on no management actions i.e. the risk profile at the month end is assumed to remain constant throughout the forecast horizon.

Sensitivity of economic value of equity

Economic value of equity ('EVE') represents the present value of the future banking book cash flows that could be distributed to equity providers under a managed run-off scenario. This equates to the current book value of equity plus the present value of future net interest income in this scenario. EVE can be used to assess the economic capital required to support interest rate risk in the banking book ('IRRBB'). An EVE sensitivity is the extent to which the EVE value will change due to pre-specified movements in interest rates, where all other economic variables are held constant. Operating entities are required to monitor EVE sensitivity as a percentage of Tier 1 capital resources.

Structural foreign exchange exposures

(Unaudited)

Structural foreign exchange exposures represent net investments in subsidiaries, branches and associates, the functional currencies of which are currencies other than the HK dollar. An entity's functional currency is normally that of the primary economic environment in which the entity operates.

Exchange differences on structural exposures are recognised in 'Other comprehensive income'.

Our structural foreign exchange exposures are managed with the primary objective of ensuring, where practical, that our consolidated capital ratios and the capital ratios of individual banking subsidiaries are largely protected from the effect of changes in exchange rates. We hedge structural foreign exchange exposures only in limited circumstances.

The group had the following structural foreign currency exposures that were not less than 10% of the total net structural foreign currency positions:

 
                    LCYm    HK$m equivalent 
At 31 Dec 2019 
Renminbi         201,509          225,392 
                 -------  --------------- 
At 31 Dec 2018 
Renminbi         189,054          215,266 
 
 
 Resilience risk 
 

(Unaudited)

Overview

Resilience risk is the risk that we are unable to provide critical services to our customers, affiliates and counterparties, as a result of sustained and significant operational disruption.

Resilience risk arises from failures or inadequacies in processes, people, systems or external events. These may be driven by rapid technological innovation, changing behaviours of our consumers, cyber-threats, cross-border dependencies and third-party relationships.

Resilience risk management

Key developments in 2019

In May 2019, in line with our simplified risk taxonomy, we formed a new Resilience Risk sub-function to ensure our operations continue functioning when an operational disturbance occurs. Our resilience strategy is focused on the establishment of robust back-up plans, detailed response methods, alternative delivery channels and recovery options. Resilience risk was formed to simplify the way we interact with our stakeholders and to deliver clear, consistent and credible responses globally. Investment in information technology ('IT') Resilience is central to this commitment. Designing and implementing IT Systems that continue to be available to use, in the face of adverse conditions is a key objective. We seek to ensure that we understand the root cause of IT failures and learn lessons both from our own experiences and those of others.

We have undertaken a number of initiatives to develop and embed the new sub-function:

-- We recruited and consolidated personnel from previously independent risk functions, in Information and Cyber Security; Protective Security; Business Continuity and Incident Management; Third-party; and Systems, Data Integrity and Transaction Processing.

-- We adopted a new model that allows us to provide a globally consistent view across Resilience Risk in order to strengthening risk management oversight.

-- We developed a target operating model to set out our desired state for the function. We identified areas where we need to develop the resilience risk vision.

-- We used internal and external channels to recruit a leadership team that is aligned to our core values of being open, dependable and connected.

Governance and structure

Resilience Risk provides guidance and stewardship to our businesses and global functions about how we can prevent, adapt, and learn from resilience-related threats when something goes wrong. We view resilience through six lenses: strategic change and emerging threats; third-party risk; information and data resilience; payments and processing resilience; systems and cyber resilience; and protective security risk.

The Resilience Risk Management Committee oversees resilience risk and has accountability to the Global Risk Management Board. The Resilience Risk Management Committee is supported by its subcommittees that provide oversight over each of the respective Resilience Risk sub-teams.

Key risk management processes

Operational resilience is our ability to adapt operations to continue functioning when an operational disturbance occurs. We measure resilience in terms of the maximum disruption period or the impact tolerance that we are willing to accept for a business service. Resilience risk cannot be managed down to zero, so we concentrate on critical business and strategic change programmes that have the highest potential to threaten our ability to provide continued service to our customers. Our resilience strategy is focused on the establishment of robust back-up plans, detailed response methods, alternative delivery channels and recovery options.

The Resilience Risk team oversees the identification, management and control of resilience risks.

 
 Regulatory compliance risk 
 

(Unaudited)

Overview

Regulatory compliance risk is the risk that we fail to observe the letter and spirit of all relevant laws, codes, rules, regulations and standards of good market practice, which as a consequence incur fines and penalties and suffer damage to our business.

Regulatory compliance risk arises from the risks associated with breaching our duty to our customers and other counterparties, inappropriate market conduct and breaching other regulatory requirements.

Regulatory compliance risk management

Key developments in 2019

There were no material changes to the practices for the management of regulatory compliance risk in 2019, except for the initiatives that we undertook to raise our standards in relation to the conduct of our business, as described below under 'Conduct of business'.

Governance and structure

The Regulatory Compliance sub-function provides independent, objective oversight and challenge, and promotes a compliance-orientated culture that supports the business in delivering fair outcomes for customers, maintaining the integrity of financial markets and achieving the group's strategic objectives.

Regulatory Compliance is part of the Compliance function, which is headed by the Group Chief Compliance Officer. Regulatory Compliance is structured as a global sub-function with regional and country Regulatory Compliance teams, which support and advise each global business and global function.

Key risk management processes

We regularly review our policies and procedures. Global policies and procedures require the prompt identification and escalation of any actual or potential regulatory breach to Regulatory Compliance. Reportable events are escalated to the RMM and the Risk Committee, as appropriate.

Conduct of business

In 2019, we continued to promote and encourage good conduct through our people's behaviour and decision making in order to deliver fair outcomes for our customers, and to maintain financial market integrity. During 2019:

-- We developed and implemented a set of principles to govern the ethical management and use of data and artificial intelligence ('AI'), which includes support of digital products and services. This was complemented with training of our people to use customer data appropriately.

-- We continued to focus on the needs of vulnerable customers in our product and process design. In specific markets, we provided awareness and training initiatives, and we also deployed staff with specialist knowledge of conditions such as dementia. Financial inclusion initiatives progressed in specific markets, combating financial abuse and developing financial education schemes for older customers.

-- We further defined roles and responsibilities for our people as part of the enterprise risk management framework across the group to consider the customer in decision making and action.

-- We delivered our fifth annual global mandatory training course on conduct, and reinforced the importance of conduct by highlighting examples of good conduct.

-- We continued the expansion of recognition programmes across business areas for our people when they deliver exceptional service, when working directly with customers or in supporting roles.

 
 Financial crime and fraud risk 
 

(Unaudited)

Overview

Financial crime and fraud risk is the risk that we knowingly or unknowingly help parties to commit or to further potentially illegal activity. Financial crime and fraud risk arises from day-to-day banking operations.

Financial crime and fraud risk management

Key developments in 2019

During 2019, we continued to increase our efforts to strengthen our ability to combat financial crime. We integrated into our day-to-day operations the majority of the financial crime risk core capabilities delivered through the Global Standards programme, which we set up in 2013 to enhance our risk management policies, processes and systems. We have begun several initiatives to define the next phase of financial crime risk management.

-- We continued to strengthen our anti-fraud capabilities, focusing on threats posed by new and existing technologies, and have delivered a comprehensive fraud training programme to our people.

-- We continued to invest in the use of artificial intelligence ('AI') and advanced analytics techniques to develop a financial crime risk management framework for the future.

-- We launched advanced anti-money laundering ('AML') and sanctions automation systems to detect and disrupt financial crime in international trade. These systems are designed to strengthen our ability to fight financial crime through the detection of suspicious activity and possible criminal networks.

Governance and structure

Since establishing a global framework of Financial Crime Risk Management Committees in the first quarter of 2018, we have continued to strengthen and review the effectiveness of our governance framework to manage financial crime risk. Formal governance committees are held across all countries, territories, regions and lines of business, and are chaired by the respective chief executive officers. They help to enable compliance with the letter and the spirit of all applicable financial crime compliance laws and regulations, as well as our own standards, values and policies relating to financial crime risks.

Key risk management processes

We continued to deliver a programme to further enhance the policies and controls around identifying and managing the risks of bribery and corruption across our business. Our transformation programme continued to focus on our anti-fraud and anti-tax evasion capabilities. Further enhancements have been made to our governance and policy frameworks, and to the management information reporting process which demonstrates the effectiveness of our financial crime controls.

We are investing in the next generation of capabilities to fight financial crime by applying advanced analytics and AI. We remain committed to enhancing our risk assessment capabilities and to delivering more proactive risk management.

Working in partnership with the public sector and other financial institutions is vital to managing financial crime risk. We are a strong proponent of public-private partnerships and participate in information-sharing initiatives around the world to better understand these risks so that they can be mitigated more effectively.

Skilled Person/Independent Consultant

Following expiration in December 2017 of the anti-money laundering Deferred Prosecution Agreement entered into with the US Department of Justice ('DoJ'), the then Monitor has continued to work in his capacity as a Skilled Person under Section 166 of the Financial Services and Markets Act under the Direction issued by the UK Financial Conduct Authority ('FCA') in 2012. He has also continued to work in his capacity as an Independent Consultant under a cease-and-desist order issued by the US Federal Reserve Board ('FRB').

The Skilled Person has assessed HSBC's progress towards being able to effectively manage its financial crime risk on a business-as-usual basis. The Skilled Person issued several reports in 2019. The Skilled Person has noted that HSBC continues to make material progress towards its financial crime risk target end state in terms of key systems, processes and people. Nonetheless, the Skilled Person has identified some areas that require further work before HSBC reaches a business-as-usual state. Reflective of HSBC's significant progress in strengthening its financial crime risk management capabilities, HSBC's engagement with the current Skilled Person will be terminated and a new Skilled Person with a narrower mandate will be appointed to assess the remaining areas that require further work in order for HSBC to transition fully to business-as-usual financial crime risk management. The FCA also intends to take steps to maintain global oversight of HSBC's management of financial crime risk.

The Independent Consultant completed his sixth annual assessment, which was primarily focused on HSBC's Sanctions programme. The Independent Consultant concluded that HSBC continues to make significant strides toward establishing an effective Sanctions compliance programme, commending HSBC's material progress since the fifth annual assessment in 2018. However, he has determined that certain areas within HSBC's sanctions compliance programme require further work. A seventh annual assessment will take place in the first quarter of 2020. The Independent Consultant will continue to carry out an annual Office of Foreign Assets Control compliance review, at the FRB's discretion.

 
 Model risk 
 

(Unaudited)

Overview

Model risk is the potential for adverse consequences from business decisions informed by models, which can be exacerbated by errors in methodology, design or the way they are used. Model risk arises in both financial and non-financial contexts whenever business decision making includes reliance on models.

Key developments in 2019

In September 2019, we carried out a number of initiatives to further develop and embed the new Model Risk Management sub-function, including:

   --     We appointed a Regional Head of Model Risk Management in Asia-Pacific. 

-- We refined the model risk policy to enable a more risk-based approach to model risk management.

-- We conducted a full review of model governance arrangements overseeing model risk across the group, resulting in a range of enhancements to the underlying structure to improve effectiveness and increase business engagement.

-- We designed a new target operating model for Model Risk Management, referring to internal and industry best practice.

Governance and structure

We have placed greater focus on our model risk activities during 2019. To reflect this, Group has created the role of Chief Model Risk Officer, which for group is undertaken by the Head of Model Risk Management. Model Risk Management is structured as a sub-function within Regional Risk Strategy. Regional Model Risk Management support and advise all areas of the group, headed by the Regional Model Risk Steward.

Key risk management processes

We regularly review our model risk management policies and procedures, and require the first line of defence to demonstrate comprehensive and effective controls based on a library of model risk controls provided by Model Risk Management.

Model Risk Management reports on model risk to senior management through use of the risk map and regular key updates. We also review the effectiveness of these processes, including the regional model oversight committee structure, to ensure appropriate understanding and ownership of model risk is embedded in the businesses and functions.

 
Insurance manufacturing operations 
 risk 
 management 
 

(Audited)

Overview

Insurance risk is the risk that, over time, the cost of insurance policies written, including claims and benefits, may exceed the total amount of premiums and investment income received. The cost of claims and benefits can be influenced by many factors, including mortality and morbidity experience, as well as lapse and surrender rates.

Insurance manufacturing operations risk management

Key developments in 2019

(Unaudited)

There were no material changes to our policies and practices for the management of risks arising in our insurance manufacturing operations in 2019.

Governance

(Unaudited)

Insurance risks are managed to a defined risk appetite, which is aligned to the group's risk appetite and risk management framework, including the group's 'Three lines of defence' model. The group's Insurance Risk Management Meeting oversees the control framework globally and is accountable to the RBWM Risk Management Meeting on risk matters relating to insurance business.

The monitoring of the risks within the insurance operations is carried out by the Insurance Risk teams. Specific risk functions, including wholesale credit & market risk, operational risk, information security risk and financial crime compliance, support insurance risk teams in their respective areas of expertise.

Stress and scenario testing

(Unaudited)

Stress testing forms a key part of the risk management framework for the insurance business. Where in scope we participate in local and Group-wide regulatory stress tests, including the Bank of England stress test of the banking system, the Hong Kong Monetary Authority stress test, and individual country insurance regulatory stress tests. These have highlighted that a key risk scenario for the insurance business is a prolonged low interest rate environment. In order to mitigate the impact of this scenario, the insurance operations have a range of strategies that could be employed, repricing current products to reflect lower interest rates, moving towards less capital intensive products, and developing investment strategies to optimise the expected returns against the cost of economic capital.

Key risk management processes

Market risk

(Audited)

All our insurance manufacturing subsidiaries have market risk mandates that specify the investment instruments in which they are permitted to invest and the maximum quantum of market risk that they may retain. They manage market risk by using, among others, some or all of the techniques listed below, depending on the nature of the contracts written:

-- We are able to adjust bonus rates to manage the liabilities to policyholders for products with discretionary participating features ('DPF'). The effect is that a significant portion of the market risk is borne by the policyholder.

-- We use asset and liability matching where asset portfolios are structured to support projected liability cash flows. The group manages its assets using an approach that considers asset quality, diversification, cash flow matching, liquidity, volatility and target investment return. It is not always possible to match asset and liability durations, due to several factors such as uncertainty over the receipt of all future premiums, the timing of claims and because the forecast payment dates of liabilities may exceed the duration of the longest dated investments available. We use models to assess the effect of a range of future scenarios on the values of financial assets and associated liabilities, and ALCOs employ the outcomes in determining how best to structure asset holdings to support liabilities.

-- We use derivatives to protect against adverse market movements to better support liability cash flows.

-- For new products with investment guarantees, we consider the cost when determining the level of premiums or the price structure.

-- We periodically review products identified as higher risk, such as those that contain investment guarantees and embedded optionality features linked to savings and investment products, for active management.

-- We design new products to mitigate market risk, such as changing the investment return sharing portion between policyholders and the shareholder.

   --    We exit, to the extent possible, investment portfolios whose risk is considered unacceptable. 
   --    We reprice premiums charged to policyholders. 

Credit risk

(Audited)

Our insurance manufacturing subsidiaries are responsible for the credit risk, quality and performance of their investment portfolios. Our assessment of the creditworthiness of issuers and counterparties is based primarily upon internationally recognised credit ratings, internal credit ratings, and other publicly available information.

Investment credit exposures are monitored against limits by our insurance manufacturing subsidiaries and are aggregated and reported to the Group Insurance Credit Risk and Group Credit Risk functions. Stress testing is performed on investment credit exposures using credit spread sensitivities and default probabilities.

We use a number of tools to manage and monitor credit risk. These include a credit report containing a watch-list of investments with current credit concerns, primarily investments that may be at risk of future impairment or where high concentrations to counterparties are present in the investment portfolio. Sensitivities to credit spread risk are assessed and monitored regularly.

Liquidity risk

(Audited)

Risk is managed by cash flow matching and maintaining sufficient cash resources, investing in high credit-quality investments with deep and liquid markets, monitoring investment concentrations and restricting them where appropriate, and establishing committed contingency borrowing facilities.

Insurance manufacturing subsidiaries complete quarterly liquidity risk reports and an annual review of the liquidity risks to which they are exposed.

Insurance risk

(Unaudited)

The group primarily uses the following techniques to manage and mitigate insurance risk:

-- a formalised product approval process covering product design, pricing and overall proposition management (for example, management of lapses by introducing surrender charges);

   --    underwriting policy; 
   --    claims management processes; and 

-- reinsurance which cedes risks above our acceptable thresholds to an external reinsurer thereby limiting our exposure.

Insurance manufacturing operations risk in 2019

(Unaudited)

The majority of the risk in our insurance business derives from manufacturing activities and can be categorised as financial risk or insurance risk. Financial risks include market risk, credit risk and liquidity risk. Insurance risk is the risk, other than financial risk, of loss transferred from the holder of the insurance contract to HSBC, the issuer.

HSBC's bancassurance model

We operate an integrated bancassurance model which provides insurance products principally for customers with whom we have a banking relationship. The insurance contracts we sell relate to the underlying needs of our banking customers, which we can identify from our point-of-sale contacts and customer knowledge. For the products we manufacture, the majority of sales are of savings and investment products.

By focusing largely on personal and small and medium-sized enterprise businesses, we are able to optimise volumes and diversify individual insurance risks. We choose to manufacture these insurance products in HSBC subsidiaries based on an assessment of operational scale and risk appetite. Manufacturing insurance allows us to retain the risks and rewards associated with writing insurance contracts by keeping part of the underwriting profit and investment income within the group.

We have life insurance manufacturing operations in: Hong Kong, Singapore and mainland China. We also have a life insurance manufacturing associate in India.

Where we do not have the risk appetite or operational scale to be an effective insurance manufacturer, we engage with a handful of leading external insurance companies in order to provide insurance products to our customers through our banking network and direct channels. These arrangements are generally structured with our exclusive strategic partners and earn the group a combination of commissions, fees and a share of profits. We distribute insurance products in all of our geographical regions.

Insurance products are sold through all global businesses, but predominantly by RBWM and CMB through our branches and direct channels.

Measurement

(Unaudited)

The risk profile of our insurance manufacturing businesses is measured using an economic capital approach. Assets and liabilities are measured on a market value basis and a capital requirement is defined to ensure that there is a less than one-in-200 chance of insolvency over a one-year time horizon, given the risks that the businesses are exposed to. The methodology for the economic capital calculation is largely aligned to the pan-European Solvency II insurance capital regulation. The economic capital coverage ratio (economic net asset value divided by the economic capital requirement) is a key risk appetite measure.

Insurance entities in Asia manage their economic capital cover ratios against their appetite and tolerance as approved by their respective Boards. The tables below show the composition of assets and liabilities by contract type. 92% (2018: 92%) of both assets and liabilities are derived from Hong Kong.

 
 Balance sheet of insurance manufacturing subsidiaries by type of contract 
(Audited) 
                                                                          Shareholders' 
                                                                             assets and 
                                                 Non-linked  Unit-linked    liabilities      Total 
                                                       HK$m         HK$m           HK$m       HK$m 
At 31 Dec 2019 
Financial assets                                    501,625       41,893         34,940  578,458 
- financial assets designated and otherwise 
 mandatorily measured at fair value                 103,902       40,563            124  144,589 
- derivatives                                           957            4              4      965 
- financial investments measured at 
 amortised cost                                     374,630          342         31,508  406,480 
- financial investments measured at 
 fair value through other comprehensive 
 income                                               4,126            -            395    4,521 
- other financial assets(1)                          18,010          984          2,909   21,903 
                                                 ----------  -----------                 ------- 
Reinsurance assets                                   28,031           44              -   28,075 
PVIF(2)                                                   -            -         61,075   61,075 
Other assets and investment properties               13,015            2          3,898   16,915 
 
Total assets                                        542,671       41,939         99,913  684,523 
 
Liabilities under investment contracts 
 designated at fair value                            30,231        6,793              -   37,024 
 
Liabilities under insurance contracts               494,181       34,579              -  528,760 
 
Deferred tax(3)                                          20          118          9,780    9,918 
 
Other liabilities                                         -            -         17,116   17,116 
 
Total liabilities                                   524,432       41,490         26,896  592,818 
 
Total equity                                              -            -         91,705   91,705 
Total equity and liabilities                        524,432       41,490        118,601  684,523 
 
 
At 31 Dec 2018 
Financial assets                                    447,459       41,325         34,503  523,287 
 
- financial assets designated at fair 
 value                                               82,266       40,106          1,206  123,578 
- derivatives                                           912            -              1      913 
- financial investments - held-to-maturity          347,894          547         32,023  380,464 
- financial investments - available-for-sale          3,444            -              -    3,444 
- other financial assets(1)                          12,943          672          1,273   14,888 
 
Reinsurance assets                                   19,045           39              -   19,084 
PVIF(2)                                                   -            -         48,522   48,522 
Other assets and investment properties               14,879            -          3,230   18,109 
Total assets                                        481,383       41,364         86,255  609,002 
 
Liabilities under investment contracts 
 designated at fair value                            30,420        6,218              -   36,638 
Liabilities under insurance contracts               433,668       34,921              -  468,589 
Deferred tax(3)                                         224          109          7,890    8,223 
Other liabilities                                         -            -         15,109   15,109 
Total liabilities                                   464,312       41,248         22,999  528,559 
Total equity                                              -            -         80,443   80,443 
Total equity and liabilities                        464,312       41,248        103,442  609,002 
 
 

1 Comprise mainly loans and advances to banks, cash and inter-company balances with other non-insurance legal entities.

   2   Present value of in-force long-term insurance business. 
   3   'Deferred tax' includes the deferred tax liabilities arising on recognition of PVIF. 

Key risk types

The key risks for our insurance operations are market risks (in particular interest rate and equity) and credit risks, followed by insurance underwriting risks and operational risks. Liquidity risk, while significant for the bank, is minor for our insurance operations.

Market risk

(Audited)

Description and exposure

Market risk is the risk of changes in market factors affecting

capital or profit. Market factors include interest rates, equity and growth assets and foreign exchange rates.

Our exposure varies depending on the type of contract issued.

Our most significant life insurance products are contracts with

discretionary participating features ('DPF') issued in Hong Kong. These products typically include some form of capital guarantee or guaranteed return on the sums invested by the policyholders, to which discretionary bonuses are added if allowed by the overall performance of the funds. These funds are primarily invested in bonds, with a proportion allocated to other asset classes to provide customers with the potential for enhanced

returns.

DPF products expose the group to the risk of variation in asset returns, which will impact our participation in the investment performance. In addition, in some scenarios the asset returns can become insufficient to cover the policyholders' financial guarantees, in which case the shortfall has to be met by the group. Reserves are held against the cost of such guarantees, calculated by stochastic modelling.

Where local rules require, these reserves are held as part of liabilities under insurance contracts. Any remainder is accounted for as a deduction from the present value of in-force ('PVIF') long-term insurance business on the relevant product. The following table shows the total reserve held for the cost of guarantees, the range of investment returns on assets supporting these products and the implied investment return that would enable the business to meet the guarantees.

For unit-linked contracts, market risk is substantially borne by the policyholders, but some market risk exposure typically remains as fees earned are related to the market value of the linked assets.

Sensitivities

Where appropriate, the effects of the sensitivity tests on profit after tax and total equity incorporate the impact of the stress on the PVIF. The relationship between the profit and total equity and the risk factors is non-linear; therefore the results disclosed should not be extrapolated to measure sensitivities to different levels of stress. For the same reason, the impact of the stress is not symmetrical on the upside and downside. The sensitivities reflect the established risk sharing mechanism with policyholders for participating products, and are stated before allowance for management actions which may mitigate the effect of changes in the market environment. The sensitivities presented allow for adverse changes in policyholders' behaviour that may arise in response to changes in market rates.

The following table illustrates the effects of selected interest rate, equity price and foreign exchange rate scenarios on our profit for the year and the total equity of our insurance manufacturing subsidiaries.

 
Sensitivity of the group's insurance manufacturing subsidiaries to 
 market risk factors 
(Audited) 
                                                  31 Dec 2019             31 Dec 2018 
                                                 Effect     Effect      Effect       Effect 
                                              on profit   on total   on profit     on total 
                                              after tax     equity   after tax       equity 
                                                   HK$m       HK$m        HK$m         HK$m 
+100 basis points parallel shift in 
 yield curves                                     (538)      (929)       (229)      (547) 
-100 basis points parallel shift in 
 yield curves                                       38        429          81        399 
10% increase in equity prices                    1,814      1,814       1,433      1,433 
10% decrease in equity prices                   (1,840)    (1,840)     (1,366)    (1,366) 
10% increase in USD exchange rate compared 
 to all currencies                                 327        327         267        267 
10% decrease in USD exchange rate compared 
 to all currencies                                (327)      (327)       (267)      (267) 
                                             ---------   --------   ---------   -------- 
 

Credit risk

(Audited)

Description and exposure

Credit risk is the risk of financial loss if a customer or counterparty fails to meet their obligation under a contract. It arises in two main areas for our insurance manufacturers:

-- risk associated with credit spread volatility and default by debt security counterparties after investing premiums to generate a return for policyholders and shareholders; and

-- risk of default by reinsurance counterparties and non-reimbursement for claims made after ceding insurance risk.

The amounts outstanding at the balance sheet date in respect of these items are shown in the table on page 48.

The credit quality of the reinsurers' share of liabilities under insurance contracts is assessed as 'strong' or 'good' (as defined on page 23), with 100% of the exposure being neither past due nor impaired (2018: 100%).

Credit risk on assets supporting unit-linked liabilities is predominantly borne by the policyholders. Therefore our exposure is primarily related to liabilities under non-linked insurance and investment contracts and shareholders' funds. The credit quality of insurance financial assets is included in the table on page 33. The risk associated with credit spread volatility is to a large extent mitigated by holding debt securities to maturity, and sharing a degree of credit spread experience with policyholders.

Capital and Liquidity risk

(Audited)

Description and exposure

Liquidity risk is the risk that an insurance operation, though solvent, either does not have sufficient financial resources available to meet its obligations when they fall due, or can secure them only at excessive cost.

The following table shows the expected undiscounted cash flows for insurance liabilities at 31 December 2019. The liquidity risk exposure is wholly borne by the policyholders in the case of unit-linked business and is shared with the policyholders for

non-linked insurance.

The profile of the expected maturity of insurance contracts at 31 December 2019 remained comparable with 2018.

The remaining contractual maturity of investment contract liabilities is included in the table on page 100.

 
 Expected maturity of insurance contract liabilities 
 (Audited) 
                                          Expected cash flows (undiscounted) 
                                  Within                         Over 15 
                                  1 year  1-5 years  5-15 years    years        Total 
                                    HK$m       HK$m        HK$m     HK$m         HK$m 
At 31 Dec 2019 
Non-linked insurance contracts    46,115    152,561     319,151  482,671  1,000,498 
 
Unit-linked                        8,110     19,913      14,154    8,940     51,117 
 
                                  54,225    172,474     333,305  491,611  1,051,615 
 
 
At 31 Dec 2018 
Non-linked insurance contracts    42,868    144,817     291,726  383,026    862,437 
Unit-linked                        6,999     19,350      16,285   11,040     53,674 
                                  49,867    164,167     308,011  394,066    916,111 
 

Insurance risk

Description and exposure

(Unaudited)

Insurance risk is the risk of loss through adverse experience, in either timing or amount, of insurance underwriting parameters (non-economic assumptions). These parameters include mortality, morbidity, longevity, lapses and unit costs.

The principal risk we face is that, over time, the cost of the contract, including claims and benefits may exceed the total amount of premiums and investment income received. The table on page 49 analyses our life insurance risk exposures by type of contract.

Sensitivities

(Audited)

The table below shows the sensitivity of profit and total equity to reasonably possible changes in non-economic assumptions across all our insurance manufacturing subsidiaries.

Mortality and morbidity risk is typically associated with life insurance contracts. The effect on profit of an increase in mortality or morbidity depends on the type of business being written.

Sensitivity to lapse rates depends on the type of contracts being written. In general, for life insurance contracts a policy lapse has two offsetting effects on profits, which are the loss of future income on the lapsed policy and the existence of surrender charge recouped at policy lapse. The net impact depends on the relative size of these two effects which varies with the type of contracts.

Expense rates risk is the exposure to a change in the cost of administering insurance contracts. To the extent that increased expenses cannot be passed on to policyholders, an increase in expense rates will have a negative effect on our profits.

 
Sensitivity analysis 
 (Audited) 
                                                         2019     2018 
                                                         HK$m     HK$m 
Effect on profit after tax and total equity at 31 Dec 
10% increase in mortality and/or morbidity rates        (509)  (448) 
10% decrease in mortality and/or morbidity rates         507    454 
10% increase in lapse rates                             (496)  (408) 
10% decrease in lapse rates                              564    468 
10% increase in expense rates                           (314)  (304) 
10% decrease in expense rates                            310    297 
 
 
 
 Capital 
 
 
 Capital management 
 

(Audited)

Our approach to capital management is driven by our strategic and organisational requirements, taking into account the regulatory, economic and commercial environment in which we operate.

It is our objective to maintain a strong capital base to support the development of our business and to meet regulatory capital requirements at all times. To achieve this, our policy is to hold capital in a range of different forms and all capital raising is agreed with major subsidiaries as part of their individual and the group's capital management processes.

The policy on capital management is underpinned by a capital management framework, which enables us to manage our capital in a consistent manner. The framework defines regulatory capital and economic capital as the two primary measures for the management and control of capital.

Capital measures:

-- economic capital is the internally calculated capital requirement to support risks to which we are exposed and forms a core part of the internal capital adequacy assessment process; and

-- regulatory capital is the capital which we are required to hold in accordance with the rules established by regulators.

Our capital management process is articulated in our annual capital plan which is approved by the Board. The plan is drawn up with the objective of maintaining both an appropriate amount of capital and an optimal mix between the different components of capital. Each subsidiary manages its own capital to support its planned business growth and meet its local regulatory requirements within the context of the approved annual group capital plan. In accordance with the Capital Management Framework, capital generated by subsidiaries in excess of planned requirements is returned to the Bank, normally by way of dividends.

The bank is the primary provider of capital to its subsidiaries and these investments are substantially funded by the Bank's own capital issuance and profit retention. As part of its capital management process, the Bank seeks to maintain a prudent balance between the composition of its capital and that of its investment in subsidiaries.

The principal forms of capital are included in the following balances on the consolidated balance sheet: share capital, other equity instruments, retained earnings, other reserves and subordinated liabilities.

Externally imposed capital requirements

(Unaudited)

The Hong Kong Monetary Authority ('HKMA') supervises the group on both a consolidated and solo-consolidated basis and therefore receives information on the capital adequacy of, and sets capital requirements for, the group as a whole and on a solo-consolidated basis. Individual banking subsidiaries and branches are directly regulated by their local banking supervisors, who set and monitor their capital adequacy requirements. In most jurisdictions, non-banking financial subsidiaries are also subject to the supervision and capital requirements of local regulatory authorities.

The group uses the advanced internal ratings-based approach to calculate its credit risk for the majority of its non-securitisation exposures. For securitisation exposures, the group uses the securitisation internal ratings-based approach, securitisation external ratings-based approach, securitisation standardised approach or securitisation fall-back approach to determine credit risk for its banking book securitisation exposures. For counterparty credit risk, the group uses both the current exposure method and an internal models approach to calculate its default risk exposures. For market risk, the group uses an internal models approach to calculate its general market risk for the risk categories of interest rate and foreign exchange (including gold) exposures, and equity exposures. The group also uses an internal models approach to calculate its market risk in respect of specific risk for interest rate exposures and equity exposures. The group uses the standardised (market risk) approach for calculating other market risk positions, as well as trading book securitisation exposures, and the standardised (operational risk) approach to calculate its operational risk.

During the year, the individual entities within the group and the group itself complied with all of the externally imposed capital requirements of the HKMA.

Basel III

(Unaudited)

The Basel III capital rules set out the minimum CET1 capital requirement of 4.5% and total capital requirement of 8%. The Banking (Capital) (Amendment) Rules 2014 came into effect on

1 January 2015 to implement the Basel III capital buffer requirements in Hong Kong. The requirements were phased-in from 2016 to 2019, in line with the Basel phase-in arrangements, and reached full implementation in 2019. At 31 December 2019, the capital buffers applicable to the group include the Capital Conservation Buffer ('CCB'), the Countercyclical Capital Buffer ('CCyB') and the Higher Loss Absorbency ('HLA') requirement for Domestic Systemically Important Banks ('D-SIB'). The CCB is designed to ensure banks build up capital outside periods of stress at 2.5%. The CCyB is set on an individual country basis and is built up during periods of excess credit growth to protect against future losses. On 14 October 2019, the HKMA reduced the CCyB for Hong Kong to 2.0% from 2.5% with immediate effect. On 24 December 2019, the HKMA maintained the D-SIB designation as well as HLA requirements at 2.5% for the group.

In December 2018, the Financial Institutions (Resolution) (Loss-absorbing Capacity Requirements - Banking Sector) Rules ('LAC') in Hong Kong were passed into legislation, with transition periods provided for their implementation. The group is classified as a material subsidiary under the LAC and therefore is subject to the LAC requirements to maintain its internal LAC risk-weighted ratio and the internal LAC leverage ratio at or above specified minimum.

Leverage ratio

(Unaudited)

Basel III introduces a simple non risk-based leverage ratio as a complementary measure to the risk-based capital requirements. It aims to constrain the build-up of excess leverage in the banking sector, introducing additional safeguards against model risk and measurement errors. The ratio is a volume-based measure calculated as Basel III tier 1 capital divided by total on- and off-balance sheet exposures.

 
                                    At 
                             31 Dec       31 Dec 
                               2019         2018 
                                  %            % 
Leverage ratio                  6.7        6.5 
                          ---------  --------- 
Capital and leverage 
 ratio exposure measure        HK$m         HK$m 
Tier 1 capital              537,460    501,503 
Total exposure measure    8,078,204  7,741,301 
                          ---------  --------- 
 

The increase in the leverage ratio from 31 December 2018 to

31 December 2019 was mainly due to an increase in Tier 1 capital, partly offset by a rise in the exposure measure.

Further details regarding the group's leverage position can be viewed in the Banking Disclosure Statement 2019, which will be available in the Regulatory Disclosures section of our website: www.hsbc.com.hk.

Capital adequacy at 31 December 2019

(Unaudited)

The following tables show the capital ratios, RWAs and capital base as contained in the 'Capital Adequacy Ratio' return submitted to the HKMA on a consolidated basis under the requirements of section 3C(1) of the Banking (Capital) Rules.

The basis of consolidation for financial accounting purposes is described in note 1 on the Consolidated Financial Statements and differs from that used for regulatory purposes. Further information on the regulatory consolidation basis and a full reconciliation between the group's accounting and regulatory balance sheets can be viewed in the Banking Disclosure Statement 2019, which will be available in the Regulatory Disclosures section of our website www.hsbc.com.hk. Subsidiaries not included in the group's consolidation for regulatory purposes are securities and insurance companies and the capital invested by the group in these subsidiaries is deducted from regulatory capital, subject to certain thresholds.

The Bank and its banking subsidiaries maintain regulatory reserves to satisfy the provisions of the Banking Ordinance and local regulatory requirements for prudential supervision purposes. At

31 December 2019, the effect of this requirement is to reduce the amount of reserves which can be distributed to shareholders by HK$23,979m (31 December 2018: HK$26,883m).

We closely monitor and consider future regulatory change and continue to evaluate the impact upon our capital requirements of regulatory developments. This includes the Basel III reforms package, over which there remains a significant degree of uncertainty due to the number of national discretions within Basel's reforms. It remains premature to provide details of an impact although we currently anticipate the potential for an increase for RWAs.

 
Capital ratios 
 (Unaudited) 
                              At 
                       31 Dec    31 Dec 
                         2019      2018 
                            %         % 
Common equity tier 
 1 ('CET1') capital 
 ratio                   17.2    16.5 
Tier 1 capital ratio     18.8    17.8 
Total capital ratio      21.0    19.8 
                       ------  ------ 
 
 
Risk-weighted assets by risk type 
 (Unaudited) 
                                At 
                         31 Dec       31 Dec 
                           2019         2018 
                           HK$m         HK$m 
Credit risk           2,318,266  2,290,786 
Counterparty credit 
 risk                    79,758     79,956 
Market risk              97,908    117,826 
Operational risk        355,448    325,344 
Total                 2,851,380  2,813,912 
                      ---------  --------- 
 
 
Risk-weighted assets by global business 
 (Unaudited) 
                                   At 
                            31 Dec       31 Dec 
                              2019         2018 
                              HK$m         HK$m 
Retail Banking and 
 Wealth Management         494,029    481,268 
Commercial Banking       1,009,183    988,602 
Global Banking and 
 Markets                   859,744    896,143 
Global Private Banking      29,080     37,022 
Corporate Centre           459,344    410,877 
Total                    2,851,380  2,813,912 
                         ---------  --------- 
 

Capital base

(Unaudited)

The following table sets out the composition of the group's capital base under Basel III at 31 December 2019.

 
 Capital base 
 (Unaudited) 
                                                                        At 
                                                                 31 Dec       31 Dec 
                                                                   2019         2018 
                                                                   HK$m         HK$m 
                                                              ---------  ----------- 
 Common equity tier 1 ('CET1') capital 
 Shareholders' equity                                          690,104    645,810 
 
 - shareholders' equity per balance sheet                      814,678    752,758 
 - revaluation reserve capitalisation issue                     (1,454)    (1,454) 
 - other equity instruments                                    (44,615)   (35,879) 
 - unconsolidated subsidiaries                                 (78,505)   (69,615) 
 Non-controlling interests                                      27,459     26,034 
 - non-controlling interests per balance sheet                  64,603     60,162 
 - non-controlling interests in unconsolidated subsidiaries    (10,316)    (9,316) 
 - surplus non-controlling interests disallowed in CET1        (26,828)   (24,812) 
 Regulatory deductions to CET1 capital                        (225,922)  (208,070) 
 - valuation adjustments                                        (1,554)    (1,599) 
 - goodwill and intangible assets                              (20,132)   (17,215) 
 - deferred tax assets net of deferred tax liabilities          (2,214)    (2,378) 
 - cash flow hedging reserve                                        41         63 
 - changes in own credit risk on fair valued liabilities         2,013       (198) 
 - defined benefit pension fund assets                             (45)       (24) 
 - significant Loss-absorbing capacity ('LAC') investments 
  in unconsolidated financial sector entities                 (105,426)   (99,407) 
 - property revaluation reserves(1)                            (74,626)   (60,429) 
 - regulatory reserve                                          (23,979)   (26,883) 
 Total CET1 capital                                            491,641    463,774 
------------------------------------------------------------ 
 Additional tier 1 ('AT1') capital 
 Total AT1 capital before regulatory deductions                 45,819     37,729 
 - perpetual subordinated loans                                 44,615     35,879 
 - allowable non-controlling interests in AT1 capital            1,204      1,850 
 Total AT1 capital                                              45,819     37,729 
 Total tier 1 capital                                          537,460    501,503 
 
 Tier 2 capital 
------------------------------------------------------------ 
 Total tier 2 capital before regulatory deductions              68,340     61,178 
 
 - perpetual subordinated debt(2)                                3,114      3,133 
 - term subordinated debt                                       14,839     13,944 
 - property revaluation reserves(1)                             34,236     27,847 
 - impairment allowances and regulatory reserve eligible 
  for inclusion in tier 2 capital                               16,151     16,254 
 Regulatory deductions to tier 2 capital                        (6,866)    (5,501) 
 - significant LAC investments in unconsolidated financial 
  sector entities                                               (6,866)    (5,501) 
 Total tier 2 capital                                           61,474     55,677 
------------------------------------------------------------ 
Total capital                                                  598,934    557,180 
 
 

1 Includes the revaluation surplus on investment properties which is reported as part of retained earnings and adjustments made in accordance with the Banking (Capital) Rules issued by the HKMA.

2 This Tier 2 capital instrument is grandfathered under Basel III and will be phased out in full after 31 December 2021.

A detailed breakdown of the group's CET1 capital, AT1 capital, Tier 2 capital and regulatory deductions can be viewed in the Banking Disclosure Statement 2019, which will be available in the Regulatory Disclosures section of our website www.hsbc.com.hk.

 
 Statement of Directors' Responsibilities 
 

The following statement, which should be read in conjunction with the Auditor's statement of their responsibilities set out in their report on pages 55-59, is made with a view to distinguishing for shareholders the respective responsibilities of the Directors and of the Auditor in relation to the Consolidated Financial Statements.

The Directors of The Hongkong and Shanghai Banking Corporation Limited ('the Bank') are responsible for the preparation of the Bank's Annual Report and Accounts, which contains the Consolidated Financial Statements of the Bank and its subsidiaries (together 'the group'), in accordance with applicable law and regulations.

The Hong Kong Companies Ordinance requires the Directors to prepare for each financial year the consolidated financial statements for the group and the balance sheet for the Bank.

The Directors are responsible for ensuring adequate accounting records are kept that are sufficient to show and explain the group's transactions, such that the group's consolidated financial statements give a true and fair view.

The Directors are responsible for preparing the consolidated financial statements that give a true and fair view and are in accordance with Hong Kong Financial Reporting Standards ('HKFRSs') issued by the Hong Kong Institute of Certified Public Accountants. The Directors have elected to prepare the Bank's balance sheet on the same basis.

The Directors, whose names and functions are set out in the 'Report of the Directors' on pages 3-7 of this Annual Report and Accounts, confirm to the best of their knowledge that:

-- the Consolidated Financial Statements, which have been prepared in accordance with HKFRSs and in accordance with the applicable set of accounting standards, give a true and fair view of the assets, liabilities, financial position and profit or loss of the group; and

-- the management report represented by the Financial Review, the Risk and Capital Reports includes a fair review of the development and performance of the business and the position of the group, together with a description of the principal risks and uncertainties that the group faces.

On behalf of the Board

Laura Cha

Chairman

18 February 2020

 
 Independent Auditor's Report 
 
To the shareholder of The Hongkong and Shanghai Banking Corporation 
 Limited (incorporated in 
 Hong Kong with limited liability) 
 

Opinion

What we have audited

The consolidated financial statements of The Hongkong and Shanghai Banking Corporation Limited ('the Bank') and its subsidiaries (together 'the group') set out on pages 60 to 117, which comprise:

   --    the consolidated balance sheet as at 31 December 2019; 
   --    the consolidated income statement for the year then ended; 
   --    the consolidated statement of comprehensive income for the year then ended; 
   --    the consolidated statement of changes in equity for the year then ended; 
   --    the consolidated statement of cash flows for the year then ended; and 

-- the notes(1) on the consolidated financial statements, which include a summary of significant accounting policies.

1 Certain required disclosures as described in Note 1.1(d) have been presented elsewhere in the Annual Report and Accounts 2019, rather than in the notes to the consolidated financial statements. These are cross-referenced from the consolidated financial statements and are identified as audited.

Our opinion

In our opinion, the consolidated financial statements give a true and fair view of the consolidated financial position of the group as at

31 December 2019, and of its consolidated financial performance and its consolidated cash flows for the year then ended in accordance with Hong Kong Financial Reporting Standards ('HKFRSs') issued by the Hong Kong Institute of Certified Public Accountants ('HKICPA') and have been properly prepared in compliance with the Hong Kong Companies Ordinance.

Basis for Opinion

We conducted our audit in accordance with Hong Kong Standards on Auditing ('HKSAs') issued by the HKICPA. Our responsibilities under those standards are further described in the Auditor's Responsibilities for the Audit of the consolidated financial statements section of our report.

We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion.

Independence

We are independent of the group in accordance with the HKICPA's Code of Ethics for Professional Accountants ('the Code'), and we have fulfilled our other ethical responsibilities in accordance with the Code.

Key Audit Matters

Key audit matters are those matters that, in our professional judgement, were of most significance in our audit of the consolidated financial statements of the current period. These matters were addressed in the context of our audit of the consolidated financial statements as a whole, and in forming our opinion thereon, and we do not provide a separate opinion on these matters.

Key audit matters identified in our audit are summarised as follows:

   --    IT access management 
   --    Investment in associate - Bank of Communications Co., Limited ('BoCom') 

-- The present value of in-force long-term insurance business ('PVIF') and liabilities under non-linked life insurance contracts

   --    Impairment of loans and advances to customers. 
 
IT access management 
Nature of the Key Audit Matter           Matters discussed with the Audit 
                                          Committee 
Our audit approach relies extensively    The significance of IT controls to 
 on automated controls and therefore      our audit and the status of the remediation 
 on the effectiveness of controls         was discussed at the Audit Committee 
 over IT systems.                         meetings during the year. 
 In previous years, we identified 
 and reported that controls over access 
 to applications, operating systems 
 and data in the financial reporting 
 process required improvements. Access 
 management controls are critical 
 to ensure that changes to applications 
 and underlying data are made in an 
 appropriate manner. Appropriate access 
 and change controls contribute to 
 mitigating the risk of potential 
 fraud or errors as a result of changes 
 to applications and data. Management 
 implemented remediation activities 
 that have contributed to progress 
 being made in reducing the risk over 
 access management in the financial 
 reporting process. Controls continue 
 to require some improvement going 
 forward. 
How our audit addressed the Key Audit Matter 
  Access rights were tested over applications, operating systems and 
   databases relied upon for financial reporting. Specifically, the audit 
   tested that: 
    *    new access requests for joiners were properly 
         reviewed and authorised; 
 
 
    *    user access rights were removed on a timely basis 
         when an individual left or moved role; 
 
 
    *    access rights to applications, operating systems and 
         databases were periodically monitored for 
         appropriateness; and 
 
 
    *    highly privileged access was restricted to 
         appropriate personnel. 
 
 
   Other areas that were independently assessed included password policies, 
   security configurations, controls over changes to code, data and configurations, 
   and that the ability to make such change via privileged operating system 
   or database access in the production environment was appropriately 
   restricted. 
   Where control deficiencies were identified, a range of other procedures 
   were performed: 
    *    where access outside of policy was identified, we 
         understood the nature of the access, and, where 
         required, obtained additional evidence on whether 
         that access had been exploited; 
 
 
    *    testing of controls to manage the monitoring of 
         business access, including access that would allow a 
         user to potentially override segregations of duty; 
         and 
 
 
    *    substantive testing of whether users inappropriately 
         hold access to key functionality underpinning 
         financial reporting processes, specific year-end 
         reconciliations (i.e. custodian, bank account and 
         suspense account reconciliations) and confirmations 
         with external counterparties. 
Relevant references in the Annual Report and Accounts 2019 
Risk: Top and Emerging Risks, page 16; 
 
 
 Investment in associate - Bank of Communications Company, Limited ('BoCom') 
Nature of the Key Audit Matter               Matters discussed with the Audit 
                                              Committee 
At 31 December, the market value             We discussed the appropriateness 
 of the Bank's investment in BoCom,           of these assumptions with the Audit 
 based on the share price, was HK$70.1bn      Committee, particularly those for 
 lower than the carrying value. This          which variations had the most significant 
 is considered an indicator of potential      impact on the carrying value of the 
 impairment. An impairment test was           VIU. We focused on the assumptions 
 performed by the Bank using a value          relating to forecasted cash flows 
 in use ('VIU') model to estimate             and the impact of meeting regulatory 
 the investment's value assuming it           capital requirements. We also discussed 
 continues to be held in perpetuity           with the Audit Committee the effective 
 rather than sold. The VIU was HK$19.4bn      tax rate and loan impairment rate 
 in excess of the carrying value.             assumptions and considered reasonably 
 On this basis no impairment was recorded     possible alternatives. Our discussions 
 and the share of BoCom's profits             and focus on assumptions was driven 
 has been recognised in the consolidated      by consideration of the current levels 
 income statement.                            of uncertainty and the overall outlook 
 The VIU model is based on the requirements   for the Chinese banking market, the 
 of the relevant accounting standard          broader Chinese economy and the impact 
 and is dependent on many assumptions,        of China-US trade tensions. 
 both short-term and long-term in 
 nature. These assumptions, which 
 are judgemental, are derived from 
 a combination of management estimates, 
 analysts' forecasts and market data. 
How our audit addressed the Key Audit Matter 
 
  *    We assessed the appropriateness of the methodology 
       used to estimate the VIU. 
 
 
  *    A reasonable range for the discount rate used within 
       the model was independently calculated with the 
       assistance of our valuation experts and compared to 
       the discount rate used by management. 
 
 
  *    We challenged the basis for determining assumptions 
       and the inputs used. We obtained corroborating 
       information for inputs into assumptions from external 
       market information, third-party sources, including 
       analyst reports, and historical publicly available 
       BoCom information. 
 
 
  *    We performed sensitivity analysis on key assumptions 
       used, both individually and in aggregate. 
 
 
  *    The controls in place over the model, and its 
       mathematical accuracy, were tested. 
 
 
  *    We observed meetings in September and November 2019 
       between management and senior BoCom executive 
       management, held specifically to identify facts and 
       circumstances impacting assumptions relevant to the 
       determination of the VIU. 
 
 
  *    We read and assessed the disclosures made in the 
       Annual Report and Accounts 2019 in relation to BoCom, 
       specifically giving consideration to the sensitivity 
       disclosures and the variations in assumptions that 
       would result in an impairment. 
 
 
  *    Representations were obtained from HSBC that 
       assumptions used were consistent with information 
       currently available to them, both as a shareholder 
       and to which HSBC are entitled through their 
       participation on BoCom's Board of Directors. 
Relevant references in the Annual Report and Accounts 2019 
Financial Review, page 9 
 Note 1: Basis of preparation and significant accounting policies, page 
 66-75 
 Note 14: Interests in associates and joint ventures, page 90-93 
 
 
 The present value of in-force long-term insurance business ('PVIF') 
  and liabilities under non-linked life insurance contracts 
Nature of the Key Audit Matter              Matters discussed with the Audit 
                                             Committee 
The group has recorded an asset for         We discussed with the Audit Committee 
 PVIF of HK$61.1bn and liabilities           the results of our testing procedures 
 under non-linked life insurance contracts   over key assumptions used in the 
 of HK$467.9bn as at                         valuation of the PVIF asset and the 
 31 December 2019. The determination         liabilities under non-linked life 
 of these balances requires the use          insurance contracts including testing 
 of appropriate actuarial methodologies      of changes made during the reporting 
 and also highly judgemental assumptions,    period to the models and to the basis 
 including assumptions over long-term        of the determination of key assumptions. 
 economic returns, longevity, mortality, 
 persistency and expenses. Small movements 
 in these assumptions can have a material 
 impact on the PVIF asset and the 
 liabilities under non-linked life 
 insurance contracts. 
How our audit addressed the Key Audit Matter 
The controls in place for the determination of the valuation of the 
 PVIF asset and the liabilities under non-linked life insurance contracts 
 were tested. Specifically, these included controls over: 
  *    policy data reconciliations from the policyholder 
       administration system to the actuarial valuation 
       system, 
 
 
  *    assumptions setting, 
 
 
  *    review and determination of valuation methodologies, 
 
 
  *    restriction of user access to the actuarial models, 
       and 
 
 
  *    production and approval of the actuarial results. 
 
 
 With the assistance of our actuarial experts, the appropriateness of 
 the models, methodologies and assumptions used were assessed for reasonableness. 
 Specifically, these included assumptions in respect of: 
  *    economic assumptions, including discount rate and 
       long term investment return assumptions; 
 
 
  *    operating assumptions and policyholder behaviour, 
       such as longevity, mortality, morbidity and 
       persistency; and 
 
 
  *    future costs of obtaining and maintaining the 
       insurance business. 
 
 
 Our challenge and evaluation of the key judgements and assumptions 
 made by management included whether these were supported by relevant 
 experience and market information. 
Relevant references in the Annual Report and Accounts 2019 
Risk: Risks of insurance manufacturing operations, page 46-50 
 Note 1: Basis of preparation and significant accounting policies, page 
 66-75 
 Note 3: Insurance business, page 78-79 
 Note 15: Goodwill and intangible assets, page 93-94 
 
 
 Impairment of loans and advances to customers 
Nature of the Key Audit Matter                  Matters discussed with the Audit 
                                                 Committee 
This is the second year that expected           At each Audit Committee meeting, 
 credit losses ('ECL') have been reported        there were discussions on changes 
 under HKFRS 9. The underlying processes         made to models and the inputs into 
 and controls have continued to mature           them; the impact of evolving geopolitical 
 during the year, with an increased              risks, such as the social unrest 
 focus on back-testing. The Bank has             in Hong Kong and the US-China trade 
 also updated certain ECL models during          tensions and impairment of significant 
 the year.                                       wholesale exposures. 
 The credit environment appears to 
 have remained relatively benign during 
 the year, in part due to low interest 
 rates globally. However, there are 
 a growing number of specific risks. 
 We continued to critically assess 
 the more judgemental decisions made 
 by management, in particular the 
 severity and likelihood of various 
 economic scenarios (including the 
 base, upside and various downside 
 scenarios) that form part of the 
 forward economic guidance and their 
 impact on ECL. We also considered: 
 the controls over the determination 
 of customer credit ratings and probabilities 
 of default, and the impact they had 
 on the determination of significant 
 increases in credit risk; the appropriateness 
 of post model adjustments made to 
 reflect model and data limitations; 
 and the estimation of specific impairment 
 for wholesale exposures that had 
 defaulted. 
How our audit addressed the Key Audit Matter 
 
  *    We performed risk based substantive testing of models 
       that were updated during the year, including 
       independently rebuilding the modelling for certain 
       assumptions. 
 
 
  *    We independently reviewed the updates to the scripts 
       used in the underlying tool to calculate ECL to 
       ensure that they reflected approved updates to models, 
       parameters and inputs. 
 
 
  *    We tested controls over the inputs of critical data 
       into source systems and the flow and transformation 
       of data between source systems to the impairment 
       calculation engine. Substantive testing was performed 
       over the critical data used in the year end ECL 
       calculation. 
 
 
  *    We tested the review and challenge of multiple 
       economic scenarios by an expert panel and internal 
       governance committee, and assessed the reasonableness 
       and likelihood of these scenarios using our economics 
       experts. Relevant economic, political and other 
       events were considered in assessing the 
       reasonableness of alternative downside scenarios. The 
       severity and magnitude of the scenarios were compared 
       to external forecasts and data from historical 
       economic downturns, and the sensitivities of the 
       scenarios on the ECL were considered. 
 
 
  *    We observed challenge forums to assess the ECL output 
       and approval of post model adjustments. 
 
 
  *    We tested the approval of the key inputs, assumptions 
       and discounted cash-flows that support the impairment 
       allowances for a sample of significant individually 
       assessed loans. 
Relevant references in the Annual Report and Accounts 2019 
Risk: Credit Risk, page 22-39 
 Note 1: Basis of preparation and significant accounting policies, page 
 66-75 
 Note 2(e): Operating profit - Change in expected credit losses and 
 other credit impairment charges, page 77 
 Note 10: Loans and advances to customers, page 87 
 

Other Information

The directors of the Bank are responsible for the other information. The other information comprises the information included in the Financial Highlights, Report of the Directors, Financial Review, Risk, Capital and Statement of Directors' Responsibilities sections of the Annual Report and Accounts 2019 (but does not include the consolidated financial statements and our auditor's report thereon), which we obtained prior to the date of this auditor's report, and the Banking Disclosure Statement 2019 and the list of the directors of the Bank's subsidiary undertakings (consolidated in the financial statements) during the period from 1 January 2019 to 18 February 2020, which are expected to be made available to us after the date of this auditor's report.

Our opinion on the consolidated financial statements does not cover the other information and we do not and will not express any form of assurance conclusion thereon, apart from the specific information presented therein that is identified as being an integral part of the consolidated financial statements and, therefore, covered by our audit opinion on the consolidated financial statements.

In connection with our audit of the consolidated financial statements, our responsibility is to read the other information identified above and, in doing so, consider whether the other information is materially inconsistent with the consolidated financial statements or our knowledge obtained in the audit or otherwise appears to be materially misstated.

If, based on the work we have performed on the other information that we obtained prior to the date of this auditor's report, we conclude that there is a material misstatement of this other information, we are required to report that fact. We have nothing to report in this regard.

When we read the Banking Disclosure Statement 2019 and the list of the directors of the Bank's subsidiary undertakings (consolidated in the financial statements) during the period from 1 January 2019 to 18 February 2020, if we conclude that there is a material misstatement therein, we are required to communicate the matter to the Audit Committee and take appropriate action considering our legal rights and obligations.

Responsibilities of Directors and the Audit Committee for the Consolidated Financial Statements

The directors of the Bank are responsible for the preparation of the consolidated financial statements that give a true and fair view in accordance with HKFRSs issued by the HKICPA and the Hong Kong Companies Ordinance, and for such internal control as the directors determine is necessary to enable the preparation of consolidated financial statements that are free from material misstatement, whether due to fraud or error.

In preparing the consolidated financial statements, the directors are responsible for assessing the group's ability to continue as a going concern, disclosing, as applicable, matters related to going concern and using the going concern basis of accounting unless the directors either intend to liquidate the group or to cease operations, or have no realistic alternative but to do so.

The Audit Committee is responsible for overseeing the group's financial reporting process.

Auditor's Responsibilities for the Audit of the Consolidated Financial Statements

Our objectives are to obtain reasonable assurance about whether the consolidated financial statements as a whole are free from material misstatement, whether due to fraud or error, and to issue an auditor's report that includes our opinion. We report our opinion solely to you, as a body, in accordance with Section 405 of the Hong Kong Companies Ordinance and for no other purpose. We do not assume responsibility towards or accept liability to any other person for the contents of this report. Reasonable assurance is a high level of assurance, but is not a guarantee that an audit conducted in accordance with HKSAs will always detect a material misstatement when it exists. Misstatements can arise from fraud or error and are considered material if, individually or in the aggregate, they could reasonably be expected to influence the economic decisions of users taken on the basis of these consolidated financial statements.

As part of an audit in accordance with HKSAs, we exercise professional judgement and maintain professional scepticism throughout the audit. We also:

-- Identify and assess the risks of material misstatement of the consolidated financial statements, whether due to fraud or error, design and perform audit procedures responsive to those risks, and obtain audit evidence that is sufficient and appropriate to provide a basis for our opinion. The risk of not detecting a material misstatement resulting from fraud is higher than for one resulting from error, as fraud may involve collusion, forgery, intentional omissions, misrepresentations, or the override of internal control.

-- Obtain an understanding of internal control relevant to the audit in order to design audit procedures that are appropriate in the circumstances, but not for the purpose of expressing an opinion on the effectiveness of the group's internal control.

-- Evaluate the appropriateness of accounting policies used and the reasonableness of accounting estimates and related disclosures made by the directors.

-- Conclude on the appropriateness of the directors' use of the going concern basis of accounting and, based on the audit evidence obtained, whether a material uncertainty exists related to events or conditions that may cast significant doubt on the group's ability to continue as a going concern. If we conclude that a material uncertainty exists, we are required to draw attention in our auditor's report to the related disclosures in the consolidated financial statements or, if such disclosures are inadequate, to modify our opinion. Our conclusions are based on the audit evidence obtained up to the date of our auditor's report. However, future events or conditions may cause the group to cease to continue as a going concern.

-- Evaluate the overall presentation, structure and content of the consolidated financial statements, including the disclosures, and whether the consolidated financial statements represent the underlying transactions and events in a manner that achieves fair presentation.

-- Obtain sufficient appropriate audit evidence regarding the financial information of the entities or business activities within the group to express an opinion on the consolidated financial statements. We are responsible for the direction, supervision and performance of the group audit. We remain solely responsible for our audit opinion.

We communicate with the Audit Committee regarding, among other matters, the planned scope and timing of the audit and significant audit findings, including any significant deficiencies in internal control that we identify during our audit.

We also provide the Audit Committee with a statement that we have complied with relevant ethical requirements regarding independence, and to communicate with them all relationships and other matters that may reasonably be thought to bear on our independence, and where applicable, related safeguards.

From the matters communicated with the Audit Committee, we determine those matters that were of most significance in the audit of the consolidated financial statements of the current period and are therefore the key audit matters. We describe these matters in our auditor's report unless law or regulation precludes public disclosure about the matter or when, in extremely rare circumstances, we determine that a matter should not be communicated in our report because the adverse consequences of doing so would reasonably be expected to outweigh the public interest benefits of such communication.

The engagement partner on the audit resulting in this independent auditor's report is Mr. Mervyn Robert John Jacob.

PricewaterhouseCoopers

Certified Public Accountants

Hong Kong, 18 February 2020

This information is provided by RNS, the news service of the London Stock Exchange. RNS is approved by the Financial Conduct Authority to act as a Primary Information Provider in the United Kingdom. Terms and conditions relating to the use and distribution of this information may apply. For further information, please contact rns@lseg.com or visit www.rns.com.

END

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