proceedings arising in                                                          The Compliance function which is 
  relation to legal rights. This                                                  headed up by our Group Compliance 
  includes the conduct elements of                                                Officer has been further 
  failing to deliver fair outcomes                                                strengthened during 2014 in response 
  for consumers or those that result                                              to the continued increasing 
  in consumer detriment.                                                          importance of regulatory 
                                                                                  compliance and the evolution of 
                                                                                  regulation though the separate and 
                                                                                  independent PRA and Financial 
                                                                                  Conduct Authority (FCA) regimes. 
                                                                                  The size of this risk has increased 
                                                                                  during the year given the increasing 
                                                                                  regulatory obligations 
                                                                                  and expectations and also the pace 
                                                                                  of change particularly as we move 
                                                                                  towards the implementation 
                                                                                  date for Solvency II. 
--------------------------------------  --------------------------------------  -------------------------------------- 
 
  Other operational risks                 We have a relatively complex            There has been significant effort 
  The risk of unexpected loss or cost     business which operates in a number     during 2014 on developing the 
  arising from the operation of the       of specialist markets and               Operational Risk Profiles 
  business or due to external             territories. While considerable         capturing risks and management 
  impacts not covered above; this will    attention to detail is paid, errors     actions within each of our business 
  include both Information Security       and non-controllable external           areas. These profiles are 
  and Staff Risks.                        events do occur.                        specifically focused on the delivery 
                                                                                  of individual business areas plans 
                                                                                  and objectives. Risks 
                                                                                  are managed to ensure they comply 
                                                                                  with the levels set by the Board and 
                                                                                  detailed within the 
                                                                                  risk appetite. Stress and scenario 
                                                                                  testing is undertaken and the 
                                                                                  results are taken into account 
                                                                                  in capital requirement 
                                                                                  considerations. 
                                                                                  Each area of our Group has a 
                                                                                  Disaster Recovery and Business 
                                                                                  Continuity Plan in place that 
                                                                                  is regularly tested and updated. 
                                                                                  The size of this risk is largely 
                                                                                  unchanged over the year. 
--------------------------------------  --------------------------------------  -------------------------------------- 
 
  Reputational risk                       We always aim to be fair to our         Reputational risk is primarily 
  The risk of a reduction in trust by     stakeholders. However, if               managed through our approach to 
  customers, brokers, reinsurers and      disagreements occur, it could result    treating stakeholders fairly, 
  other stakeholders                      in negative commentary in many forms    combined with the other actions 
  as a result of an event or series of    of media.                               taken to manage risks to our 
  events.                                                                         financial position. Our Group's 
                                                                                  ambition is to be the most trusted 
                                                                                  and ethical specialist financial 
                                                                                  services group and this 
                                                                                  is reflected in all our business 
                                                                                  activities. More information on our 
                                                                                  Group's ambitions can 
                                                                                  be found in our Business Model and 
                                                                                  Our Strategy sections in the full 
                                                                                  financial statements. 
                                                                                  Reputational risk is overseen by the 
                                                                                  GMB together with the Group Risk 
                                                                                  Committee. Our reputation 
                                                                                  is fundamental to our business and 
                                                                                  we will not accept risks that will 
                                                                                  materially damage our 
                                                                                  reputation. We monitor a variety of 
                                                                                  communication channels and 
                                                                                  proactively gather feedback 
                                                                                  to ensure there is no detriment to 
                                                                                  our reputation. 
                                                                                  The size of this risk is largely 
                                                                                  unchanged over the year. 
--------------------------------------  --------------------------------------  -------------------------------------- 
 
  Competition                             General insurance is a highly           The GMB and SBUs monitor key 
  The risk of failing to recognise and    competitive business. There are a       competitors on a regular basis, 
  address changes in a competitive        number of companies operating           managing their impact on our 
  market, particularly                    within the same niche markets which     markets. We have a strategy to 
  competitor actions, distribution        means that competitor activity          deliver excellent customer service 
  channels, an imbalance of bargaining    remains a significant threat            through multiple distribution 
  power with distributors,                to our strategic objectives.            channels to ensure diversification 
  business concentration and resource                                             of risk. 
  issues and the impact to the Group                                              The size of this risk is largely 
  of a loss of a key                                                              unchanged over the year. 
  account or niche market. 
--------------------------------------  --------------------------------------  -------------------------------------- 
 
  Strategic Risks                         Controlling expenses relative to the    Expense analysis and forecasting is 
  Increasing expense base                 size of the Group is key to ensuring    undertaken with regular monitoring, 
  The risk of failing to maintain the     the continued profitability             reporting and challenge 
  expense base within targets.            of our business model.                  by senior management. Any material 
                                                                                  spend has to be approved and signed 
                                                                                  off by the GMB. 
                                                                                  The level of this risk has remained 

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