TIDMIBEX

RNS Number : 0076L

IBEX Global Solutions plc

28 September 2016

28 September 2016

IBEX Global Solutions Plc

("IBEX", "IBEX Global, "the Company" or "the Group")

Final Results for the Year Ended 30 June 2016

IBEX Global Solutions Plc (AIM: IBEX), a leading provider of contact centre services and other business process outsourcing (BPO) solutions, is pleased to announce its final results for the year ended 30 June 2016.

Financial Highlights:

   --      Total Group revenue up 7.0% to $255.5 million (2015: $238.8 million) 

-- Adjusted gross profit (excluding depreciation and amortisation) of $51.4 million (2015: $45.7 million)

   --      Adjusted gross profit margin of 20.1% (2015: 19.1%) 
   --      Adjusted EBITDA* of $17.9 million (2015: $16.6 million) 
   --      Adjusted EBITDA* margin of 7.0% (2015: 6.9%) 
   --      Profit before tax of $7.1 million (2015: $7.2 million) 

-- Net income of $6.5 million (2015: $6.4 million), equating to fully diluted EPS of 16.37 cents per share (2015: 16.19 cents per share)

   --      Net assets of $27.6 million as of 30 June 2016 (30 June 2015: $25.5 million) 
   --      Net debt of $32.5 million as of 30 June 2016 (30 June 2015: $18.6 million) 

-- Intention to declare final dividend of 6.6 cents per share, representing a total dividend for the year of 11.7 cents per share

Operational Highlights:

-- Improved and expanded Offshore and Nearshore operations, both of which contribute higher margin

   --      Investments made to improve facilities in Pakistan and transform Senegal operations 
   --      Continued to be awarded additional work by existing client base 
   --      Won a number of blue-chip new clients which will support growth and profit performance 

-- Selling, general & administrative (SG&A) expenses adjusted for depreciation at 13.1% of revenue, compares favourably to industry standards of 15-28%

-- Number of employees as of 30 June 2016 in excess of 15,500, up approximately 24% on prior period

*Adjusted for share-based payment, exceptional items and other income

Muhammad Ziaullah Khan Chishti, Chairman of the Group, commented:

"In his first full year as Chief Executive, Bob Dechant has made great progress in not only improving the financial performance of the Company but also in establishing a platform for future continued success.

"IBEX has managed to diversify its geographical and industry operations and enhance margin contribution, whilst also driving revenue growth from both our existing client base and new client wins. As such, I believe we are well placed to deliver better than market revenue growth and achieve double-digit EBITDA margins."

For further information, please visit www.ibexglobal.com or contact:

 
 IBEX Global Solutions Plc             Tel: +44 800 043 
  Robert Dechant, CEO                   4239 
  Karl Gabel, CFO 
 Liberum Capital Limited               Tel: +44 20 3100 
  Nominated Adviser and Joint Broker    2000 
  Steve Pearce 
  Richard Bootle 
  Joshua Hughes 
 
   Cenkos Securities PLC                 Tel: +44 20 7397 
   Joint Broker                          8900 
   Liz Bowman 
   Camilla Hume 
 Alma PR Limited                       Tel: +44 7780 
  Public Relations Adviser              901 979 
  Josh Royston 
  Robyn McConnachie 
 

CHAIRMAN'S STATEMENT

I am pleased to announce this set of strong results, which marks the first full year under Bob Dechant's stewardship, and shows excellent progress in all key metrics across the Group as we continue to deliver efficiently against our growth strategy announced in February 2016. Our financial performance reflects not only very encouraging growth in volumes with existing clients, but also, importantly, an expansion in our client base. This success has been delivered through a combination of continued investment in front line call centre agents and new facilities, as well as the hard work and dedication of all our employees.

Financial Results

Revenues in the year to 30 June 2016 were $255.5 million, representing strong improvement compared with the previous year (2015: $238.8 million) and adjusted EBITDA (excluding share-based payment, exceptional items and other income) was $17.9 million (2015: $16.6 million), reflecting growth of 7.0% and 7.8%, respectively. Profit before tax was $7.1 million (2015: $7.2 million).

Operationally, previous investment in the Group's infrastructure continues to deliver improved efficiencies and capabilities which allow us to provide, we believe, world-class services to our growing client base. The Group performed well in each of its chosen geographies with a strong improvement in our Offshore operations in the Philippines. We also expanded our business into the Nearshore regions of Nicaragua and Jamaica launched mid-year and then took the strategic decision to invest further in our Jamaica facility, following greater than expected client demand. Whilst this investment resulted in an increase in capex and impacted negatively on EBITDA, the investment should lead to increased revenues and margins in fiscal year 2017 and beyond. A further pleasing trend, now consistently represented across reporting periods, has been the winning of new blue chip clients. We believe this highlights IBEX's growing presence as the provider of choice amongst the most successful class of global businesses.

Dividend

The Board hereby indicates its intent to pay a final dividend of 6.6 cents per share, representing a total dividend for the year of 11.7 cents per share. The final dividend will be declared ahead of the Annual General Meeting, and expected to be paid before the end of the calendar year, in line with previous periods.

IBEX is well-positioned to continue on its successful path and deliver world-class services for clients, opportunity for employees and growing shareholder value and returns. We look forward to the future with confidence.

Muhammad Ziaullah Khan Chishti

Chairman's STRATEGIC REPORT

Business and Financial Review

IBEX delivered a strong performance, both operationally and financially, during the fiscal year 2016. Operational improvements and strategic investment not only helped us to achieve significant increases in both revenues and profitability for the year under review but have also placed us in a strong position for further, continued growth in the years to come. The Group's organic growth, consistently delivered over successive periods, has continued to outperform industry averages and reflects the advantages of our business model. As a Group we are focused on enhancing IBEX's position as preferred BPO provider verses our larger competitors by delivering superior services to our clients and maintaining high levels of client satisfaction. We repay the confidence they show in us by helping them to better service their own end customers. This approach not only grows volumes with existing clients but also provides the Group with a steady stream of new client wins.

Key Financial Performance Indicators (KPIs)

The principal KPIs used by the Board in measuring the performance of the Group continue to be Revenue, Cost of Sales, Selling, General & Administrative (SG&A) expenses, Adjusted EBITDA, Net Income and Net Debt.

It is important to note that the comparative figures for 2015 included considerable one-off project revenues of $5.2 million. Therefore, we have also included the comparative figures excluding those revenues in the proforma column below to provide an illustration of the ongoing, repeatable business of the period against 2015.

 
                                                                                   Proforma* 
                                             30 June             30 June             30 June 
                                                2016                2015                2015 
 Continuing Operations                        $'000s              $'000s              $'000s 
 Revenue                                     255,510             238,806             233,590 
 
 Cost of Sales                               213,225             200,027             200,027 
 Less depreciation and 
  amortisation                               (9,080)             (6,946)             (6,946) 
                                             204,145             193,081             193,081 
 
 Adjusted gross profit                        51,365              45,725              40,509 
 Adjusted gross profit 
  margin                                       20.1%               19.1%               17.3% 
 
 SG&A                                         34,539              30,017              30,017 
 Less depreciation and 
  amortisation                               (1,103)               (851)               (851) 
                                              33,436              29,166              29,166 
 
 Adjusted EBITDA                              17,929              16,559              11,343 
 Adjusted EBITDA margin                         7.0%                6.9%                4.9% 
 
 Depreciation and amortisation, 
  exceptional items, finance 
  costs, share-based payment, 
  income tax and other income                 11,443              10,146 
 
 Net income                                    6,486               6,413 
 Net income margin                              2.5%                2.7% 
 
 * excluding $5.2 million one-off project revenue 
  relating to expansion of one of major clients 
 
 Borrowings                                   38,701              21,609 
 Cash and cash equivalents                   (6,245)             (3,011) 
 Net debt                                     32,456              18,598 
 

The Income Statement KPIs above are in line with the Board's expectations.

Revenue for the year grew 7.0% to $255.5 million (2015: $238.8 million), or by 9.4% when excluding one-off items in the prior year (2015: $233.6 million). Whilst the growth in revenues was driven primarily by increasing business from our existing client base, of which our top four clients grew at 5%, the overall percentage of revenue contributed by them decreased slightly, a trend that we will look to continue as we attract further clients across various geographical and industrial verticals.

Adjusted EBITDA was 7.8% ahead of last year at $17.9 million (2015: $16.6 million). The main reason for this is the delivery against the Group's strategic objectives which has resulted in improved operations, driving greater efficiencies and also in concentrating on higher margin areas of growth. The Company sees the expansion of its presence in both the Offshore and Nearshore markets as a key part of its strategy to achieve double digit Adjusted EBITDA margins and will look to build a greater proportion of business in its Offshore and Nearshore markets.

As announced on 14 July 2016, Adjusted EBITDA was impacted by two factors, the Group's strategic decision to build its own facility in Jamaica in the fourth quarter to cater for excess client demand, and separately a merger between two existing clients which created higher than anticipated operating costs while we converted to a new integrated delivery model in the US region in the second half of the year. The Group expects to benefit from the Jamaica investment from the current period onwards, whilst the costs relating to the merger were a one-off event.

Profit before tax for the year slightly declined to $7.1 million; however on a proforma basis excluding one-off items, increased 255% (2015: $7.2 million) with fully diluted earnings per share slightly higher than the prior year at 16.37 cents (2015: 16.19 cents). Net debt (third party borrowings less cash and cash equivalents of $6.2 million) at the end of the year increased to $32.5 million (2015: $18.6 million), primarily through greater utilisation of line of credit due to decelerated receivables towards the close of financial year.

Operational Review

The Company has stated its target of achieving double digit EBITDA margins while developing the Company into a more repeatable and predictable business. I am pleased to report that we have made solid progress on these fronts. Importantly, as well as delivering improved financial performance for the year under review we believe we have made strategic investments in the business which will continue to provide further improvements to both the top and bottom line in the years to come.

In particular, the Group has had great success in improving and expanding its Offshore and Nearshore operations with over 1600 seats of new capacity, both of which contribute higher margin. Our sales and client facing teams have had great success in selling over 75% of this new capacity.

Nearshore operations were successfully established in the year in both Jamaica and Nicaragua with two blue chip clients launching in each of these territories with over 1100 seats of new capacity. Our Jamaica operations were initially established in conjunction with a partner. However, it soon became evident that the opportunity in that geography was significant enough to warrant further investment. As such, the Group took the strategic decision to exit its partnership relationship with a local Jamaican operator and build its own 720 seat facility which became operational on 1 July 2016. Whilst this had an impact on the year's EBITDA performance as a result of paying higher fees to the partner for the early exit and the associated costs for the buildout of our new facility, we believe it will prove of great benefit over the coming years. The facility provides IBEX with additional capacity to look after additional client operations in the current period and beyond with minimal additional capex required. Our Nicaragua business operations, with 450 seats of capacity, extends our capabilities to provide very good bilingual English and Spanish services (a key offering to clients providing goods or services to the Hispanic population) and has gone through successful launches whilst having ample capacity for growth for FY17.

In total, revenues from the Offshore and Nearshore operations totalled 39% of Group revenue compared with 28% in 2015. In order to achieve our target of double digit EBITDA margins, the Group will look to further increase the proportion of Group revenue that comes from Offshore and Nearshore operations, both through increasing the volume of work executed and clients in those geographies but also through maximising the efficiency and output of our US operations.

Our International business made good strides as well. In the second half of the fiscal year, we began efforts in transforming our Senegal operations to be a new, low cost alternative to support the French market. We believe this market to be a viable alternative to the Tunisia and Moroccan geographies with competitive labour rates, great French speaking skills, and limited competition. Investments were also made in improving and expanding our facilities in Pakistan. These investments paid off quickly as we were able to win significant business with a major mobile/telco operator in Pakistan at the end of the period which we expect to make a positive impact in the current period.

The Company also made great strides in improving important operational KPI's across the Group. Our agent employee satisfaction - the key driver for success - for FY16 measured at 92% companywide with the Philippines leading the way at 96% satisfied. This stronger focus on employee engagement in particular at our Offshore operations in the Philippines helped to greatly improve our agent retention rates, which naturally resulted in a much better performance. We believe that during the course of this year we have been able to build our Philippines operations into being best-in-class and we are confident that we will continue to see a strong performance in the coming years.

As the Group continues to grow and expand the vertical and geographical markets which we serve, it is important that we continue to invest into the business and get the right experience and talent in place. I am therefore delighted that on 17 August 2016 Bruce Dawson was appointed as our Chief Sales and Client Services Officer. Bruce joined us from Atento, one of the major global players in our industry, where he was Director of Nearshore and US. Bruce's experience will help us to build an industry best sales engine and client management model whilst our ability to attract somebody of his calibre also underlines our growing standing in the market place. This key appointment will enable Julie Casteel to focus on Strategic Client Relationships and Marketing for the Company as we continue to define our unique position in the market.

Analysis of our revenue growth by clients shows a pleasing mix of additional work by our existing client base, which we believe reflects their growing confidence in our abilities, as well as a number of new clients, which will support our growth and performance beyond the current reporting period and enable us to become less dependent on our top few clients.

With regards our existing client base, revenue growth was underpinned by:

-- A global telecommunications provider where we were able to expand geographically into the Philippines and Nicaragua as well as expand Line of Businesses (LOBs) support. The result was a near threefold increase in volume and agents and was pursuant to a series of acquisitions by our client.

-- A leading client in the television services and broadband internet industry expanded its business sourced from IBEX by adding a supplemental line of business serviced by the Group's US and Philippines sites as well as launching in its new Jamaica site.

Of note within the new customer wins, contracts were signed with four large companies, spanning the insurance, home solutions and transportation services industries. Several of these new clients have already expanded with us into new geographies. These wins continue to highlight our value proposition of delivering great performance for our clients across many different markets at competitive price points. We remain committed to our investment in new business development across a diversified set of verticals and we will look to grow our base of new clients in the coming quarters.

IBEX benefits from a lean, efficient operating overhead structure. Our SG&A adjusted for depreciation is at 13.1% of revenues, which is generally lower than the 15-28% expected from our competitors. Consequently, IBEX has a strong operating leverage associated with its business model. This, coupled with a focus on the excellence of our operational execution, means that clients entrust greater portions of their outsourcing spend to IBEX.

Our Marketplace and Outlook

The customer contact management industry is highly fragmented. The size of the outsourced portion of the customer contact management industry worldwide was estimated at approximately $64.0 billion in 2014, according to International Data Corporation ("IDC"), an industry research firm. IDC also estimates that the outsourced portion of the customer contact industry is expected to grow to approximately $81.0 billion by 2018, a compound annual growth rate of 6.1% from 2014 to 2018. According to Ovum, an industry research firm, it is estimated that no single outsourcer has more than five percent of the total agent positions worldwide.

The Board believes that IBEX provides the ideal alternative to the largest providers in the industry with our extensive footprint, robust offerings, exceptional service delivery model, complemented with speed and flexibility. As a result over the last several years, IBEX has consistently achieved greater than market growth and we anticipate this year will provide further opportunities. Our core clients continue to deliver growing volumes and additional services to us and we remain confident that our sales and client teams will deliver new client wins which will diversify our revenue streams, in line with our strategy.

The improvement in our Philippine operations has been pleasing and we are excited by the opportunities available at our Nearshore operations. Additionally, our International operations should benefit further in the current fiscal year from the launch with a major mobile/telco client in Pakistan which took place in June 2016. The increased capex investment this year should benefit the Group in the coming years as we fill the additional capacity it has created. Whilst we would expect capex spend to be lower in the current fiscal year, the Board will continue to take advantage of strategic opportunities which present themselves, such as our decision to build our own facility in Jamaica, to maximise the benefit for all stakeholders in the coming years.

We have a positive trajectory as we move into the new fiscal year. The success that we had in engineering a stronger business and management team is positioning us for success in fiscal year 2017. Whilst our clients continue to refine their strategies and their geographies within which they choose to operate, we believe that the overall business is on a good footing to meet our client requirements. We anticipate the majority of our growth to be driven in our Offshore and Nearshore regions, and the investments we have made to strengthen our sales team are seeing early positive returns. In early August, we launched in the Philippines with a new strategic client who is a leader in the Television and Media services. Additionally, we are gearing up for a major launch in our Jamaica centre with a Fortune 25 client in late September. Whilst these are new relationships, it is reinforcement that our value proposition is strong, our reputation is growing, and our future is very bright.

The Board of IBEX recognises that changes to the macro-backdrop can quickly affect the business. Whilst regulatory and legislative issues, the 2016 U.S. Presidential election, and various new minimum wage statutes at state and federal levels may impact on the US economy, we are confident in our business and our team's ability to successfully deal with any challenges we encounter and continue to build upon our business.

Our goal is to continue to grow faster than the market whilst improving our bottom line performance. We firmly believe we can deliver on this. The Group has begun the new fiscal year well and with our focus on people, product and execution, the Board looks forward to the future with confidence.

We would like to thank our shareholders, clients, employees and Board members for your confidence and support.

Robert Dechant

Chief Executive Officer

Consolidated Statement of Comprehensive Income

For the Year ended 30 June 2016

 
 
                                    Notes         2016         2015 
 Continuing operations                         $'000's      $'000's 
                                           -----------  ----------- 
 
 Revenue                              4        255,510      238,806 
 
 Cost of sales                               (213,225)    (200,027) 
                                           -----------  ----------- 
 Gross profit                                   42,285       38,779 
                                           -----------  ----------- 
 
 Selling, general and 
  administrative 
  Expenses                                    (34,539)     (30,017) 
 Share-based payment                              (90)          162 
 Exceptional item                     6              -      (1,375) 
 Other income                        13          1,255        1,298 
                                           -----------  ----------- 
 Total selling, general 
  and administrative expenses                 (33,374)     (29,932) 
                                           -----------  ----------- 
 
 Operating profit                                8,911        8,847 
 Other expenses 
                                     5, 
   Finance costs                      13       (1,767)      (1,604) 
                                           -----------  ----------- 
 
 Income before taxation                          7,144        7,243 
 
 Income tax expense                              (658)        (830) 
                                           -----------  ----------- 
 Net income for the year 
  attributable to the equity 
  holders of the parent                          6,486        6,413 
                                           -----------  ----------- 
 Other comprehensive income 
  Item that will not be 
  subsequently reclassified 
  to profit or loss - 
   Actuarial gain/(loss) 
    on retirement benefits                         132        (225) 
 Item that will be subsequently 
  reclassified to profit 
  or loss - 
   Foreign currency translation 
    adjustment                                    (45)         (86) 
                                           -----------  ----------- 
                                                    87        (311) 
                                           -----------  ----------- 
 
 Total comprehensive income 
  attributable to equity 
  holders of the 
  parent                                         6,573        6,102 
                                           ===========  =========== 
 
 Earnings per share attributable 
  to equity holders of 
  the parent 
 Basic earnings per share 
  (in US$)                           17          0.164        0.162 
 Diluted earnings per 
  share (in US$)                     17          0.164        0.162 
 

The accompanying notes are an integral part of these consolidated financial statements.

Consolidated Statement of Financial Position

 
 As at 30 June 2016                                           2016                      2015 
 Assets                                 Notes              $'000's                   $'000's 
                                                 -----------------  ------------------------ 
 Non-current assets 
   Goodwill                                                  8,644                     8,644 
   Other intangible 
    assets                                 7                 4,295                     5,385 
   Property and equipment                  8                22,017                    16,627 
   Deferred tax asset 
    - net                                                    1,584                     1,040 
   Other non-current 
    assets                                 9                 4,498                     4,534 
                                                 -----------------  ------------------------ 
 Total non-current 
  assets                                                    41,038                    36,230 
                                                 -----------------  ------------------------ 
 Current assets 
   Trade and other 
    receivables                           10                53,177                    32,289 
   Deferred expenses                                         4,657                     3,348 
   Due from affiliates                                       1,210                     4,167 
   Cash and cash equivalents              11                 6,245                     3,011 
 Total current assets                                       65,289                    42,815 
                                                 -----------------  ------------------------ 
 Total assets                                              106,327                    79,045 
                                                 =================  ======================== 
 
 Equity and liabilities 
 Equity attributable 
  to owners of the 
  parent 
   Share capital                                               602                       602 
   Share premium                                            14,479                    14,479 
   Capital redemption 
    reserve                                                 48,530                    48,530 
   Treasury shares                                            (58)                      (19) 
   Other reserves                                            1,230                       918 
   Deficit                                                (37,207)                  (38,986) 
                                                 -----------------  ------------------------ 
 Total equity                                               27,576                    25,524 
                                                 -----------------  ------------------------ 
 
 Non-current liabilities 
  Deferred revenue                                           1,376                     1,196 
  Obligation under 
   finance lease                         12                  6,090                     7,159 
  Long-term financing                      13                2,115                     4,251 
  Term loan                                15                4,000                         - 
  Other                                   14                 1,095                     1,304 
                                                 -----------------  ------------------------ 
 Total non-current 
  liabilities                                               14,676                    13,910 
                                                 -----------------  ------------------------ 
 Current liabilities 
   Line of credit                         15                17,025                     3,273 
   Obligation under 
    finance lease                            12              3,579                     3,730 
   Current portion 
    of financing                           13                3,892                     3,196 
   Term loan                               15                2,000                         - 
   Trade and other 
    payables                              16                30,752                    25,301 
   Deferred revenue                                          6,622                     4,066 
   Due to affiliates                                           205                        45 
 Total current liabilities                                  64,075                    39,611 
                                                 -----------------  ------------------------ 
 Total liabilities                                          78,751                    53,521 
 Total equity and 
  liabilities                                              106,327                    79,045 
                                                 =================  ======================== 
 

The accompanying notes are an integral part of these consolidated financial statements.

Consolidated Statement of Changes in Equity

For the year ended 30 June 2016

 
                                                                         Other 
                                                                        reserves 
                                                  -------------------------------  ------------ 
 
                  Share     Share     Capital                    Employee           Foreign       Actuarial    Deficit    Total 
                  capital   premium   redemption                  share             currency       gain                    equity 
                                      reserve                     option            translation 
                                                                  plan              reserve 
                                                   Treasury                                       on 
                                                   shares                                         retirement 
                                                                                                  benefits 
 
                  $'000's   $'000's      $'000's       $'000's            $'000's       $'000's      $'000's    $'000's    $'000's 
 
 As at 1 July 
  2014                602    14,479       48,530             -              1,144         (535)          307   (41,647)     22,880 
                 --------  --------  -----------  ------------  -----------------  ------------  -----------  ---------  --------- 
 
 Net income             -         -            -             -                  -             -            -      6,413      6,413 
 Other 
  comprehensive 
  loss                  -         -            -             -                  -          (86)        (225)          -      (311) 
 Total 
  comprehensive 
  income for 
  the 
  year                  -         -            -             -                  -          (86)        (225)      6,413      6,102 
                 --------  --------  -----------  ------------  -----------------  ------------  -----------  ---------  --------- 
 Transactions 
  with owners 
 Dividend 
  distribution          -         -            -             -                  -             -            -    (3,752)    (3,752) 
 Purchase of 
  treasury 
  shares                -         -            -          (19)                  -             -            -          -       (19) 
 Employee 
  share-based 
  payment               -         -            -             -                313             -            -          -        313 
                 --------  --------  -----------  ------------  -----------------  ------------  -----------  ---------  --------- 
 Total 
  transactions 
  with owners           -         -            -          (19)                313             -            -    (3,752)    (3,458) 
                 --------  --------  -----------  ------------  -----------------  ------------  -----------  ---------  --------- 
 
 As at 30 June 
  2015                602    14,479       48,530          (19)              1,457         (621)           82   (38,986)     25,524 
                 --------  --------  -----------  ------------  -----------------  ------------  -----------  ---------  --------- 
 
 Net income             -         -            -             -                  -             -            -      6,486      6,486 
 Other 
  comprehensive 
  income                -         -            -             -                  -          (45)          132          -         87 
                 --------  --------  -----------  ------------  -----------------  ------------  -----------  ---------  --------- 
 Total 
  comprehensive 
  income for 
  the 
  year                  -         -            -             -                  -          (45)          132      6,486      6,573 
                 --------  --------  -----------  ------------  -----------------  ------------  -----------  ---------  --------- 
 Transactions 
  with owners 
 Dividend 
  distribution          -         -            -             -                  -             -            -    (4,707)    (4,707) 
 Purchase of 
  treasury 
  shares                -         -            -          (39)                  -             -            -          -       (39) 
 Employee 
  share-based 
  payment               -         -            -             -                225             -            -          -        225 
                 --------  --------  -----------  ------------  -----------------  ------------  -----------  ---------  --------- 
 Total 
  transactions 
  with owners           -         -            -          (39)                225             -            -    (4,707)    (4,521) 
                 --------  --------  -----------  ------------  -----------------  ------------  -----------  ---------  --------- 
 
 As at 30 June 
  2016                602    14,479       48,530          (58)              1,682         (666)          214   (37,207)     27,576 
                 ========  ========  ===========  ============  =================  ============  ===========  =========  ========= 
 
 

The accompanying notes are an integral part of these consolidated financial statements.

Consolidated Statement of Cash Flows

For the year ended 30 June 2016

 
                                                   Notes      2016       2015 
                                                           $'000's    $'000's 
                                                          --------  --------- 
 
   Cash flows from 
   operating activities 
              Net cash generated 
               from operating activities            18       7,878     27,249 
 
      Interest paid                                        (1,767)    (2,192) 
      Taxes paid                                           (1,009)      (105) 
 
              Net cash from operating 
               activities                                    5,102     24,952 
                                                          --------  --------- 
 
 Cash flows from investing 
  activities 
   Purchases of property and 
    equipment                                              (9,506)    (1,729) 
   Additions to intangible 
    assets                                                   (594)          - 
   Proceeds from sale of assets                                176         10 
 
             Net cash used in investing 
              activities                                   (9,924)    (1,719) 
 
 Cash flows from financing 
  activities 
   Proceeds from line of credit                             13,752          - 
   Repayments on line of credit                                  -   (13,430) 
   Grants received                                             200        311 
   Payments of dividend                                    (4,707)    (3,752) 
   Purchase of treasury shares                                (39)       (19) 
   Proceeds from term loan 
    15                                                       6,000          - 
   Payments on financing                                   (3,304)    (2,332) 
   Payment of loan to affiliate                                  -    (1,355) 
   Payments on capital lease 
    obligations                                            (3,977)    (3,497) 
                                                          --------  --------- 
 
              Net cash from / (used in) 
               financing activities                          7,925   (24,074) 
                                                          --------  --------- 
 
 Effect of exchange rate 
  change on cash and cash 
  equivalents                                                  131      (153) 
                                                          --------  --------- 
 
 Net increase / (decrease) 
  in cash and cash equivalents                               3,234      (994) 
 
 Cash and cash equivalents, 
  beginning of year                                          3,011      4,005 
                                                          --------  --------- 
 
 
   Cash and cash equivalents, 
   end of year                                      11       6,245      3,011 
                                                          ========  ========= 
 

The accompanying notes are an integral part of these consolidated financial statements.

   (1)       Nature of the business 

IBEX Global Solutions Plc (the Holding Company or the Parent Company) was incorporated on 26 March 2013 as IBEX Global Solutions Limited and was re-registered as a public limited company on 4 June 2013. Its registered office is 3rd Floor, 5 Lloyds Avenue, London EC3N 3AE. The Holding Company was incorporated under the Companies Act 2006 with a fiscal year end of 30 June. On 28 June 2013, the Holding Company was admitted to trade on the Alternative Investment Market (AIM), a market operated by the London Stock Exchange Group Plc.

IBEX Global Solutions Plc and subsidiaries (IBEX, IBEX Global, IBEX Group or the Group) is a global portfolio of companies in the contact centre and related business process outsourcing (BPO) business, with operations in the United States, Philippines, the United Kingdom, Pakistan, Senegal, Jamaica and Nicaragua. Service offerings include customer care support, business and consumer inbound and outbound telesales and technical support services. IBEX Group also offers enabling technology solutions including Interactive Voice Response (IVR).

The IBEX Group consists of:

 
 Holding company                     Location 
 IBEX Global Solutions                     UK 
  Plc 
                                                     30 June 
                                                        2016 
                                                  Percentage 
                                                  of holding 
                                                 in ordinary     Statutory 
                                                      shares     Reporting 
 Subsidiaries                        Location              %          Year 
 Lovercius Consultants                 Cyprus           100%       June 2016 
  Limited (IBEX Cyprus) 
 IBEX Global Europe S.a.r.l.       Luxembourg           100%       June 2016 
  (IBEX Luxembourg) 
 TRG Customer Solutions,                  USA           100%       June 2016 
  Inc. (trading as IBEX 
  Global Solutions, Inc.) 
 TRG Customer Solutions                Canada           100%       June 2016 
  (Canada) Inc. 
 TRG Marketing Solutions                   UK           100%       June 2016 
  Limited 
 Virtual World (Private)             Pakistan           100%       June 2016 
  Limited 
 IBEX Philippines Inc.            Philippines           100%       June 2016 
 IBEX Global Solutions            Philippines           100%       June 2016 
  (Philippines) Inc. 
 TRGCS Philippines Inc.           Philippines           100%       June 2016 
 IBEX Global Solutions                Senegal           100%        December 
  Senegal S.A. (IBEX Senegal)                                           2015 
 IBEX Global Solutions               Pakistan           100%       June 2016 
  (Private) Limited 
 IBEX Global Mena FZE                   Dubai           100%       June 2016 
 IBEX I.P. Holdings Ireland           Ireland           100%       June 2016 
  Limited (IBEX Ireland) 
 IBEX Global Bermuda Limited          Bermuda           100%       June 2016 
 IBEX Global Solutions              Nicaragua           100%       June 2016 
  Nicaragua SA (IBEX Nicaragua) 
 IBEX Global St. Lucia              St. Lucia           100%       June 2016 
  Limited 
 IBEX Global Jamaica Limited          Jamaica           100%       June 2016 
  (IBEX Jamaica) 
 
   (2)        Basis of preparation 

The consolidated financial statements have been prepared in accordance with International Financial Reporting Standards (IFRS), including International Accounting Standards (IAS), and International Financial Reporting Interpretations Committee (IFRIC) interpretations as adopted by the European Union (IFRS as adopted by the EU) and the Companies Act 2006 applicable to companies reporting under IFRS.

The consolidated financial statements have been prepared under the going concern assumption.

The financial information, which comprises the consolidated statement of comprehensive income, consolidated statement of financial position, consolidated statement of changes in equity, consolidated statement of cash flows and related notes, does not constitute full accounts within the meaning of s435 (1) and (2) of the Companies Act 2006. The auditors have reported on the Group statutory accounts for each of the years ended 30 June 2015 and 30 June 2016 which do not contain any statement under s498 of the Companies Act 2006 and are unqualified. The statutory accounts for the year ended 30 June 2015 have been delivered to the Registrar of Companies and the statutory accounts for the year ended 30 June 2016 will be filed with the Registrar of Companies in due course.

   (3)        Ultimate parent undertaking and controlling entity 

The Ultimate Parent Company, The Resource Group International Limited (TRGI), is incorporated in Bermuda. The parent entity of the largest group to include the IBEX Group in its consolidated financial statements is TRGI, and its financial statements are not publicly available. The ultimate controlling party of the Group are the Directors of TRGI.

   (4)        Operating segments 

These consolidated financial statements have been prepared on the basis of a single operating segment. Whilst the Group operates in different locations, there are no multiple products or lines of services upon which the results reported to the Chief Operating Decision Maker are segregated and analysed.

94.6% and 93.6% of the total revenue was earned from customers in the United States of America for the years ended 30 June 2016 and 2015, respectively.

The following table summarises those non-related party customers with revenue or accounts receivable in excess of 5.0% total revenue or total receivables for the years ended 30 June 2016 and 2015. The revenue analysis below does not form part of the Group's segmental reporting but is provided voluntarily.

 
                                                      30 June 2016 
            ------------------------------------------------------ 
                                Revenue        Accounts receivable 
                                                        Percentage 
                             Percentage                         of 
                Amount         of total     Amount           Total 
               $'000's                %    $'000's               % 
 
Client 1*       98,695               39     15,847              34 
Client 2        50,693               20     14,083              30 
Client 3        47,786               19      5,804              12 
               197,174               78     35,734              76 
Others          58,336               22     11,134              24 
               255,510              100     46,868             100 
            ==========  ===============  =========  ============== 
 
 
                                                      30 June 2015 
            ------------------------------------------------------ 
                                Revenue        Accounts receivable 
                                                        Percentage 
                             Percentage                         of 
                Amount         of total     Amount           Total 
               $'000's                %    $'000's               % 
 
Client 1*       73,793               31      5,788              21 
Client 2        29,490               12      2,173               8 
Client 3        55,937               23      7,422              27 
Client 4*       28,270               12      2,551               9 
               187,490               78     17,934              65 
Others          51,316               22     10,047              35 
               238,806              100     27,981             100 
            ==========  ===============  =========  ============== 
 

* In July 2015, two of the Group's major clients merged.

The above clients are primarily Fortune 100 and/or Fortune 500 companies.

Revenues are attributed to geographic areas based upon the location in which the sale originated. The Holding Company is domiciled in the United Kingdom.

Non-current assets located outside of the United Kingdom comprises the majority of assets of TRG Customer Solutions Inc., IBEX Philippines Inc. and IBEX Global Solutions (Philippines) Inc. The non-current assets outside of the UK as at 30 June 2016 and 2015 are as follows:

 
                                                                          30 June 
                                                            30 June 2016     2015 
                                              Location           $'000's  $'000's 
 
        TRG Customer Solutions, 
         Inc.                                 USA                 21,284   23,374 
        IBEX Philippines Inc.                 Philippines          1,405    2,114 
        IBEX Global Solutions (Philippines) 
         Inc.                                 Philippines         11,525    8,694 
        Others                                Various              6,518    1,742 
                                                                  40,732   35,924 
                                                            ============  ======= 
 
   (5)         Finance costs 
 
                                                                         30 June  30 June 
                                                                            2016     2015 
                                                                         $'000's  $'000's 
 
          Interest on bank borrowings                                        575      842 
          Interest on invoice discounting                                    131       15 
           Finance charges on finance lease and financing arrangements     1,038      732 
          Bank charges                                                        23       15 
                                                                           1,767    1,604 
                                                                         =======  ======= 
 
   (6)        Exceptional items 
 
                                30 June  30 June 
                                   2016     2015 
                                $'000's  $'000's 
 
          Severance and bonus         -    1,375 
                                      -    1,375 
                                =======  ======= 
 

Stephen M. Kezirian resigned as CEO and left his post as Executive Director effective 7 October 2014, and by agreement provided transition assistance through to 31 December 2014. The financial terms of the aforementioned agreement have been reflected in the disclosure above.

   (7)       Other intangible assets 
 
                                     Patents  Trademarks  Software    Total 
                                     $'000's     $'000's   $'000's  $'000's 
        Cost 
        At 1 July 2015                   196         371     9,517   10,084 
         Additions                         -           -     1,202    1,202 
        Foreign currency 
         differences                       -           -       (2)      (2) 
        At 30 June 2016                  196         371    10,717   11,284 
                                     -------  ----------  --------  ------- 
 
 
          Accumulated amortisation 
        At 1 July 2015                   196           -     4,503    4,699 
        Amortisation charge 
         for the year                      -           -     2,290    2,290 
        At 30 June 2016                  196           -     6,793    6,989 
                                     -------  ----------  --------  ------- 
 
        Net book value 
        At 30 June 2016                    -         371     3,924    4,295 
                                     =======  ==========  ========  ======= 
        At 30 June 2015                    -         371     5,014    5,385 
                                     =======  ==========  ========  ======= 
 
 
                                     Patents  Trademarks  Software    Total 
                                     $'000's     $'000's   $'000's  $'000's 
        Cost 
        At 1 July 2014                   196         371     6,380    6,947 
         Additions                         -           -     3,139    3,139 
        Foreign currency 
         differences                       -           -       (2)      (2) 
        At 30 June 2015                  196         371     9,517   10,084 
                                     -------  ----------  --------  ------- 
 
 
          Accumulated amortisation 
        At 1 July 2014                   196           -     2,655    2,851 
        Amortisation charge 
         for the year                      -           -     1,848    1,848 
        At 30 June 2015                  196           -     4,503    4,699 
                                     -------  ----------  --------  ------- 
 
 
                                     Patents  Trademarks  Software    Total 
                                     $'000's     $'000's   $'000's  $'000's 
        Net book value 
        At 30 June 2015                    -         371     5,014    5,385 
                                     =======  ==========  ========  ======= 
        At 30 June 2014                    -         371     3,725    4,096 
                                     =======  ==========  ========  ======= 
 

Allocation of amortisation charge in the consolidated statement of comprehensive income is as follows:

 
                                                        30 June  30 June 
                                                           2016     2015 
                                                        $'000's  $'000's 
 
         Cost of sales                                    2,280    1,839 
         Selling, general and administrative expenses        10        9 
                                                          2,290    1,848 
                                                        =======  ======= 
 

Details of intangible assets held under financing arrangements are as follows:

 
                                    Software     Total 
                                     $'000's   $'000's 
        At 30 June 2016 
         Cost                          4,028     4,028 
         Accumulated depreciation    (2,300)   (2,300) 
         Net book value                1,728     1,728 
                                    ========  ======== 
 
        At 30 June 2015 
         Cost                          3,331     3,331 
         Accumulated depreciation    (1,111)   (1,111) 
         Net book value                2,220     2,220 
                                    ========  ======== 
 

In June 2014, one of the subsidiaries of the Parent Company entered into a financing arrangement with IBM Credit LLC to finance the purchase of software licenses from Microsoft Corporation (see Note 13).

   (8)       Property and equipment 
 
                                  Furniture, 
                                     fixture 
                                         and  Telecommunication 
                       Leasehold      office       and computer            Construction 
                    Improvements   equipment          equipment  Vehicles   in progress    Total 
                         $'000's     $'000's            $'000's   $'000's       $'000's  $'000's 
Cost 
At 1 July 
 2015                      8,703      10,296             24,492       276             -   43,767 
Additions                  2,686       5,140              5,315         -           720   13,861 
Disposals                      -       (111)               (66)         -             -    (177) 
Foreign 
 currency 
 differences               (102)       (182)              (114)       (3)             -    (401) 
                   -------------  ----------  -----------------  --------  ------------  ------- 
At 30 June 
 2016                     11,287      15,143             29,627       273           720   57,050 
                   -------------  ----------  -----------------  --------  ------------  ------- 
 
Accumulated 
    Depreciation 
At 1 July 
 2015                      5,357       3,871             17,706       206             -   27,140 
Charge 
 for the 
 year                      1,305       2,243              4,326        19             -    7,893 
                   -------------  ----------  -----------------  --------  ------------  ------- 
At 30 June 
 2016                      6,662       6,114             22,032       225             -   35,033 
                   -------------  ----------  -----------------  --------  ------------  ------- 
 
 
                                  Furniture, 
                                     fixture 
                                         and  Telecommunication 
                       Leasehold      office       and computer            Construction 
                    Improvements   equipment          equipment  Vehicles   in progress    Total 
                         $'000's     $'000's            $'000's   $'000's       $'000's  $'000's 
Net book 
 value 
At 30 June 
 2016                      4,625       9,029              7,595        48           720   22,017 
                   =============  ==========  =================  ========  ============  ======= 
At 30 June 
 2015                      3,346       6,425              6,786        70             -   16,627 
                   =============  ==========  =================  ========  ============  ======= 
 
 
                                  Furniture, 
                                     fixture 
                                         and  Telecommunication 
                       Leasehold      office       and computer 
                    Improvements   equipment          equipment  Vehicles    Total 
                         $'000's     $'000's            $'000's   $'000's  $'000's 
Cost 
At 1 July 
 2014                      7,234       8,017             19,944       268   35,463 
Additions                  1,591       2,477              4,634        21    8,723 
Disposals                      -           -                (3)       (8)     (11) 
Foreign currency 
 differences               (122)       (198)               (83)       (5)    (408) 
                   -------------  ----------  -----------------  --------  ------- 
At 30 June 
 2015                      8,703      10,296             24,492       276   43,767 
                   -------------  ----------  -----------------  --------  ------- 
 
Accumulated 
    depreciation 
At 1 July 
 2014                      4,146       2,489             14,370       186   21,191 
Charge for 
 the year                  1,211       1,382              3,336        20    5,949 
                   -------------  ----------  -----------------  --------  ------- 
At 30 June 
 2015                      5,357       3,871             17,706       206   27,140 
                   -------------  ----------  -----------------  --------  ------- 
 
Net book 
 value 
At 30 June 
 2015                      3,346       6,425              6,786        70   16,627 
                   =============  ==========  =================  ========  ======= 
At 30 June 
 2014                      3,088       5,528              5,574        82   14,272 
                   =============  ==========  =================  ========  ======= 
 

Details of property and equipment held under finance lease and financing arrangements are as follows:

 
                                               Furniture,  Telecommunication 
                             Leasehold        fixture and       and computer 
                          Improvements   office equipment          equipment  Vehicles     Total 
                               $'000's            $'000's            $'000's   $'000's   $'000's 
        At 30 June 
         2016 
         Cost                    4,430              9,393              7,430        57    21,310 
         Accumulated 
          depreciation         (2,468)            (2,812)            (4,114)      (30)   (9,424) 
         Net book 
          value                  1,962              6,581              3,316        27    11,886 
                         =============  =================  =================  ========  ======== 
 
        At 30 June 
         2015 
         Cost                    3,787             11,295              1,131        59    16,272 
         Accumulated 
          depreciation         (1,718)            (3,615)              (444)      (19)   (5,796) 
         Net book 
          value                  2,069              7,680                687        40    10,476 
                         =============  =================  =================  ========  ======== 
 
   (9)       Other non-current assets 

Other non-current assets consist of the following:

 
                                      30 June  30 June 
                                         2016     2015 
                                      $'000's  $'000's 
 
        Long-term deposits              2,346    1,218 
        Long-term deferred expenses       938    1,014 
        Long-term prepayment            1,161    1,369 
        Other                              53      933 
                                        4,498    4,534 
                                      =======  ======= 
 

On 31 March 2013, the Holding Company entered into a contract of Standard Terms and Conditions with SatMap Inc. (SatMap), subsequently amended on 31 March 2013 and April 2013 (the contract and the two amendments collectively, Agreement). Under the Agreement, the Holding Company (a) issued additional share capital of $1.0 million to TRGI, direct parent of the Holding Company and the indirect parent of SatMap; and (b) issued a note in the amount of $1.0 million payable to SatMap. In exchange, the Holding Company received an asset of $2.0 million in dedicated data services (up to 2000 call-centre seats) from SatMap to be amortised over 120 months. The asset represents an advance payment for the proprietary artificial intelligence and pattern recognition technology invented and developed by SatMap (SatMap Services). The SatMap Services integrate with call-centre telephony and agent staffing to connect in real time customers with agents most likely to produce improved performance and service in call outcomes for such customers. As of 14 October 2013, the Holding Company (with the consent of SatMap) assigned all of its rights and obligations under the Agreement and the note to TRG Customer Solutions, Inc. d/b/a IBEX Global Solutions, Inc. (IBEX US), which assumed all such rights and obligations. The assignment and assumption of the Agreement and the note enables IBEX US to use the SatMap Services in its call centres. IBEX US deploys the SatMap Services in its call centres to enhance performance and as a value-added differentiator for its clients, producing more revenue for both the clients and IBEX US. The total value (net of amortisation) of this asset as of 30 June 2016 is $1.4 million, of which $1.2 million is classified as a non-current asset (long-term prepayment), and $0.2 million is classified as a current asset. The total value (net of amortisation) of this asset as of 30 June 2015 is $1.6 million, of which $1.4 million is classified as a non-current asset (long-term prepayment), and $0.2 million is classified as a current asset.

   (10)     Trade and other receivables 

Trade and other receivables, which are stated at fair value, consist of the following:

 
                                             30 June     30 June 
                                                2016        2015 
                                             $'000's     $'000's 
 
          Trade receivables - gross           47,452      28,507 
        Less provision for doubtful 
         debts                                 (584)       (526) 
                                            --------  ---------- 
        Trade receivables - net               46,868      27,981 
        Prepayments and other receivables      5,555       3,929 
        Deposits                                 754         379 
                                              53,177      32,289 
                                            ========  ========== 
 

Provision for doubtful debts

 
                                       30 June  30 June 
                                          2016     2015 
                                       $'000's  $'000's 
 
          Balance as of 1 July             526      374 
        Charge for the year                241      184 
        Foreign exchange differences      (15)     (23) 
        Reversals/write offs against 
         provision                       (168)      (9) 
        Balance as of 30 June              584      526 
                                       =======  ======= 
 
   (11)     Cash and cash equivalents 

Cash and cash equivalents consist of the following:

 
                                  30 June  30 June 
                                     2016     2015 
                                  $'000's  $'000's 
        Balances with banks in: 
        - current accounts          5,235    2,470 
        - deposit accounts            758      530 
                                  -------  ------- 
                                    5,993    3,000 
        Cash on hand                  252       11 
                                    6,245    3,011 
                                  =======  ======= 
 
   (12)     Liabilities against assets subject to finance lease 

Liabilities against assets subject to finance lease are secured by the related assets held under finance leases. Future minimum lease payments at 30 June 2016 and 2015 are as follows:

 
                                                  30 June 2016             30 June 2015 
                                         Minimum       Present    Minimum       Present 
                                           lease         value      lease         value 
                                        payments   of payments   payments   of payments 
                                         $'000's       $'000's    $'000's       $'000's 
 
        Within one year                    4,169         3,579      4,358         3,730 
        After one year but not 
         more than five years              6,598         6,090      8,079         7,159 
                                       ---------  ------------  ---------  ------------ 
        Total minimum lease payments      10,767         9,669     12,437        10,889 
        Less amounts representing 
         finance charges                 (1,098)             -    (1,548)             - 
                                       ---------  ------------  ---------  ------------ 
        Present value of minimum 
         lease payments                    9,669         9,669     10,889        10,889 
         Less current portion shown 
          under current liabilities      (3,579)       (3,579)    (3,730)       (3,730) 
        Obligation under finance 
         lease - non-current               6,090         6,090      7,159         7,159 
                                       =========  ============  =========  ============ 
 

These lease arrangements have interest rates ranging from 6.0% to 8.0% and 5.0% to 10.0% for the years ended 30 June 2016 and 30 June 2015, respectively. At the end of the lease term, the ownership of the assets shall be transferred to the respective entities of the Group.

   (13)     Financing arrangements 

In June 2014, the US subsidiary of the Holding Company (TRG Customer Solutions, Inc., TRG CS or IBEX US) entered into a $3.3 million three-year financing agreement (IBM Agreement) with IBM Credit LLC (IBM) to finance the purchase of software licenses (under a Select Agreement) from Microsoft Corporation (Microsoft). In June 2014, IBEX US also entered into a three-year Enterprise Agreement with Microsoft for the use of certain cloud software services for approximately $1.1 million in year one, with minimum service commitments of approximately $50,000 in each of years two and three. The monthly financing payments under the IBM Agreement are approximately $103,000 per month for 36 months which began in July 2014. The monthly payments under the Microsoft Enterprise Agreement during year one were approximately $100,000 per month which began in July 2014, with minimum monthly service commitments of approximately $4,000 in each of years two and three.

IBEX US acquired the Microsoft software licenses and cloud services to accommodate the needs of the IBEX Group and to facilitate the acquisition by the Holding Company's parent, TRGI, of software for TRGI and its non-IBEX subsidiaries. Consequently, TRGI, the Holding Company and IBEX US have entered into an agreement as of July 2014 under which the Holding Company has sub-licensed to TRGI the use, for a fixed monthly consideration (that includes a management fee / mark-up), of that portion of the software and services purchased that correspond to the requirements of TRGI and its non-IBEX subsidiaries. The management fee of $1.4 million and $2.7 million for the years ended 30 June 2016 and 2015, respectively, was shown as Other Income (2016: $1.2 million, 2015: $1.3 million) and set-off against Cost of Sales (2016: $52 thousand, 2015: $1.2 million) and Finance Costs (2016: $0.1 million, 2015: $0.2 million) in the consolidated statement of comprehensive income.

In addition, IBEX US has financed the purchase of various property and equipment and software during the fiscal year 2016 and 2015 with CIT Finance LLC (CIT) and IBM. As of 30 June 2016 and 2015, IBEX US has financed $12.2 million and $9.8 million, respectively, of assets with CIT and IBM at the interest rates ranging from 6.0% to 8.0% per annum for the years ended 30 June 2016 and 2015. Also in the fiscal year 2016, IBEX US availed of a non-revolving line of credit from PNC to finance capital expenditures (Note 15).

As of 30 June 2016 and 2015, the outstanding liabilities from these transactions are shown in the consolidated statement of financial position as follows:

 
                                30 June 2016 
 
                            Current    Non-current 
                            $'000's        $'000's 
 
        IBM Credit LLC        2,607            890 
        CIT Finance LLC         661             90 
        PNC                     624          1,135 
                              3,892          2,115 
                          =========  ============= 
 
                                30 June 2015 
 
                            Current    Non-current 
                            $'000's        $'000's 
 
        IBM Credit LLC        2,514          3,501 
        CIT Finance LLC         682            750 
                              3,196          4,251 
                          =========  ============= 
 

Future minimum lease payments to IBM and CIT at 30 June 2016 and 2015 are as follows:

 
                                                  30 June 2016             30 June 2015 
                                         Minimum       Present    Minimum       Present 
                                           lease         value      lease         value 
                                        payments   of payments   payments   of payments 
                                         $'000's       $'000's    $'000's       $'000's 
 
        Within one year                    4,155         3,892      3,626         3,196 
        After one year but not 
         more than five years              2,189         2,115      4,404         4,251 
                                       ---------  ------------  ---------  ------------ 
        Total minimum lease payments       6,344         6,007      8,030         7,447 
        Less amounts representing 
         finance charges                   (337)             -      (583)             - 
                                       ---------  ------------  ---------  ------------ 
        Present value of minimum 
         lease payments                    6,007         6,007      7,447         7,447 
         Less current portion shown 
          under current liabilities      (3,892)       (3,892)    (3,196)       (3,196) 
        Obligation under finance 
         lease - non-current               2,115         2,115      4,251         4,251 
                                       =========  ============  =========  ============ 
 
   (14)     Other non-current liabilities 
 
                                           30 June  30 June 
                                              2016     2015 
                                           $'000's  $'000's 
 
         Deferred rent - long-term             428      649 
         Pensions - defined benefit plan       633      494 
         Phantom stock plan                     26      161 
         Other                                   8        - 
                                             1,095    1,304 
                                           =======  ======= 
 
   (15)     Working capital line of credit 

On 8 November 2013, a subsidiary of IBEX (the Subsidiary) signed a Revolving Credit and Security Agreement with PNC for a new $35.0 million Revolving Line Of Credit (RLOC) to replace the Capital Source Bank $20.0 million RLOC. The said agreement will mature on 7 November 2016 and promises an interest rate of LIBOR +2.50% and or the PNC Commercial Lending Rate (as publically announced) +0.25%. During the course of the fiscal year 2014, the Subsidiary entered into a waiver and an amendment (Amendment 1) whereby PNC waived the Borrowers technical non-compliance with a certain covenant cap. On 2 October 2014, the Subsidiary entered into an amendment (Amendment 2) whereby PNC increased the caps associated with certain covenants, increased indebtedness, and waived past technical covenant non-compliance events.

In this agreement, the Subsidiary derived value from the choice of interest rates, depending on the rate selected. This value changes in response to the changes in the various interest rates alternatives. Thus, a derivative is embedded within the loan commitment, i.e. the facility terms which are agreed for a fixed period until 2016. The part of the value associated with the loan commitment derivative (the embedded derivative part) is derived from the potential interest rate differential between the alternative rates, i.e. it creates economic characteristics that are different to a typical loan commitment.

The Subsidiary assessed that the derivative is considered to be closely related and is not separated as part of the loan commitment due to the following factors: (1) the instrument can be settled in a way that PNC would recover substantially all of its investment (the borrowed principal) since the derivative only impacts the choice in interest rate; and (2) PNC will not generate a rate of return that is at least twice that of the market return because no matter which rate is selected, each interest rate alternative available to the Subsidiary (each of the PNC, FFOR and 2 LIBOR rates) represents a market rate of interest and would be impacted in the same way by market factors.

During the course of the fiscal year 2015 the Subsidiary entered into an amendment (Amendment 3) whereby PNC increased caps associated with certain covenants. On 19 June 2015 the Subsidiary entered into an amendment (Amendment 4) whereby PNC consented to permit the Subsidiary to sell specific receivables to Citibank, N.A. On 26 June 2015, the Subsidiary entered into an amendment (Amendment 5) whereby PNC increased the RLOC to $40.0 million, with a potential increase of up to a total of $50.0 million (subject to PNC approval and conditions), included a $10.0 million non-revolving line of credit to finance capital expenditures, reduced the interest rate to LIBOR +1.75% and/or the PNC Commercial Lending Rate for domestic loans, extended the maturity date to May 2020, and included certain standard financial covenants.

On 30 June 2016 the Subsidiary entered into an amendment (Amendment 6) whereby PNC extended a $6.0 million Term Loan A which will be amortised in 36 consecutive equal monthly instalments. PNC would also extend a $4.0 million Term Loan B to be also amortised in 36 consecutive equal monthly instalments and would be drawn down subject to certain conditions. The maximum amount of Equipment Loan shall now be $3.0 million.

On 22 July 2016 the Subsidiary entered into an amendment (Incremental Amendment 6) with PNC RSCA to further define the clauses in Amendment 6 without changing the main terms. Under Amendment 6 as well as Incremental Amendment 6 the Subsidiary is required to enter into a Lender-Provided Interest Rate Hedge in an amount not less than fifty percent (50%) of Term Loan A and Term Loan B within a specified period from their respective funding. The Subsidiary has therefore entered into a Lender-Provided Interest Rate Hedge on 15 August 2016 in relation to Term Loan A.

   (16)     Trade and other payables 
 
                                         30 June  30 June 
                                            2016     2015 
                                         $'000's  $'000's 
 
         Trade payables                    6,212    2,820 
         Accrued expenses and payables     7,704    5,719 
         Accrued salaries and wages       16,836   16,762 
                                          30,752   25,301 
                                         =======  ======= 
 
   (17)     Earnings per share 
   (a)       Basic 

Basic earnings per share is calculated by dividing the profit attributable to equity holders of the Holding Company by the weighted average number of ordinary shares in issue during the year.

 
                                                      30 June      30 June 
                                                         2016         2015 
 
                 Profit attributable to equity 
                  holders of the Holding Company 
                  (in US$'000's)                        6,486        6,413 
                 Weighted average number 
                  of ordinary shares in issue      39,523,391   39,549,407 
                 Basic earnings per share 
                  (in US$)                              0.164        0.162 
                                                   ==========  =========== 
 
   (b)       Diluted 

Diluted earnings per share are calculated by adjusting the weighted average number of ordinary shares outstanding to assume conversion of all dilutive potential ordinary shares that could be issued from options outstanding for less than the average market price. As of 30 June 2016 and 2015, the reconciliation of the weighted average number of shares for the purposes of diluted earnings per share to the weighted average number of ordinary shares used in the calculation of basic earnings per share is as follows:

 
                                                      30 June      30 June 
                                                         2016         2015 
 
                 Weighted average number 
                  of ordinary shares (basic)       39,523,391   39,549,407 
                 Shares deemed to be issued 
                  for less than average market 
                  price                                96,332       70,841 
                 Weighted average number 
                  of ordinary shares (diluted)     39,619,723   39,620,248 
                                                   ==========  =========== 
 
                                                      30 June      30 June 
                                                         2016         2015 
 
                 Profit attributable to equity 
                  holders of the Holding Company 
                  (in US$'000's)                        6,486        6,413 
                 Weighted average number 
                  of ordinary shares (diluted)     39,619,723   39,620,248 
                 Diluted earnings per share 
                  (in US$)                              0.164        0.162 
                                                   ==========  =========== 
 
   (18)     Cash generated from operations 
 
                                               30 June  30 June 
                                                  2016     2015 
                                               $'000's  $'000's 
 
        Profit before taxation                   7,144    7,243 
 
        Adjustments for: 
        Depreciation and amortisation           10,183    7,797 
        Finance cost                             1,767    1,604 
        Provision for retirement 
         benefits                                  263      107 
        Gain on sale of fixed assets               (1)      (1) 
        Share-based payment                         90    (162) 
 
           Increase / decrease in operating 
           assets and liabilities: 
        Decrease / (increase) in 
         trade and other receivables          (21,810)    6,503 
        Increase in trade and other 
         payables                                4,684    3,485 
        Increase in net deferred 
         revenue                                 2,441    1,552 
        Decrease / (increase) in 
         net due from affiliates                 3,117    (879) 
         Net cash generated from 
          operating activities                   7,878   27,249 
                                              ========  ======= 
 
   (19)     Capital risk management 

The Board's objective is to maintain a capital structure that supports the Group's strategic objectives and shareholders' value. The Group's capital consists of cash and cash equivalents, debt balances (working capital line of credit, long-term and short-term lease liabilities, and term loan) and equity attributable to equity holders.

The following table summarises the Capital of the Group:

 
                                      30 June  30 June 
                                         2016     2015 
                                      $'000's  $'000's 
 
         Borrowings                    38,701   21,609 
         Cash and cash equivalents    (6,245)  (3,011) 
         Net Debt (Note 21)            32,456   18,598 
         Equity                        27,576   25,524 
         Total Capital of the Group    60,032   44,122 
                                      =======  ======= 
 

The Group leverages the Working Capital Revolving Line of Credit to fund its working capital cycle as necessary. These borrowings, together with cash generated through operations, may be loaned internally or contributed as equity to certain subsidiaries.

   (20)     Contingencies 

The Group and its subsidiaries are subject to claims and lawsuits filed in the ordinary course of business. Management does not anticipate that the outcome of any of the proceedings will have a material adverse effect on the Group's business results, operations, liquidity, or financial condition. Although management does not believe that any such proceedings will have material adverse effect, no assurances to that effect can be given based on the uncertainty of litigation and demands of third parties.

   (21)     Net debt 
 
                                     30 June    30 June 
                                        2016       2015 
                                      $'000s     $'000s 
 
 Borrowings                           38,701     21,609 
 Cash and cash equivalents           (6,245)    (3,011) 
 Net debt                             32,456     18,598 
 Changes in net debt during 
  the fiscal years Net (increase) 
  / decrease in cash and cash 
  equivalents                        (3,234)        994 
 Changes in net debt as a result 
  of cash flows: 
 Proceeds from / (repayment 
  on) line of credit                  13,752   (13,430) 
 Proceeds from term loan               6,000          - 
 Repayment on financing              (3,304)    (2,332) 
 Payments on capital lease 
  obligations                        (3,977)    (3,497) 
 Assets financed/leased                4,964     10,133 
 Foreign currency exchange 
  difference                           (343)      (176) 
 Increase / (decrease) in net 
  debt during the year                13,858    (8,308) 
 Net debt, beginning of year          18,598     26,906 
 Net debt, end of year                32,456     18,598 
 
   (22)     Subsequent events 

The management evaluated subsequent events and transactions that occurred from the end of the reporting period through 27 September 2016, the date at which the consolidated financial statements were available to be issued, and concluded that no subsequent events require adjustment to or disclosure in these consolidated financial statements except for as presented in Note 15.

This information is provided by RNS

The company news service from the London Stock Exchange

END

FR SEDFAWFMSESU

(END) Dow Jones Newswires

September 28, 2016 02:01 ET (06:01 GMT)

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