Contract Win
26 Novembre 2007 - 8:00AM
UK Regulatory
Embargoed Release: 07:00hrs Monday 26 November 2007
iPoint-media plc
("iPoint-media" or "the Company")
Financial institution selects iPoint-media video call centre solution
Live video interaction centre offers new and innovative customer experience
iPoint-media (AIM: IPNT), a provider of live interactive user content delivery
platforms for web, mobile and media, announces that a medium-sized retail bank
has selected it's Vitrage video application platform to deploy an interactive
video call centre. The directors believe that the new video interaction centre
will provide the bank's customers with an improved banking experience by
allowing them to interact with a customer service representative over the
internet via audio, video or text chat.
While banking websites improve customer service and reduce the need to visit a
bank, there remain times when customers need to consult with a live bank agent.
iPoint-media's video call centre will enable access to a call centre agent
directly from the bank's website. Advanced multimedia capabilities will allow
callers and bank agents to share video clips, documents and real-time
information.
When fully implemented, the directors believe that this video banking project
will represent several hundred thousand dollars in revenues for iPoint-media
over the next few months.
Muki Geller, iPoint-media CEO commented:
"The selection of iPoint-media's Vitrage video call centre solution for a
financial video interaction centre demonstrates the acceptance of our solutions
in the deployment of critical business services. We've seen an increased
interest in our Vitrage video application platform from other financial
institutions, health care companies and other organisations and hope to
announce further projects in the near future."
For Further Information:
iPoint-media plc +(0) 972 544 450 667
Muki Geller +44 (0) 207 330 6800
Clive Garston
John East & Partners Limited +44 (0) 207 628 2200
David Worlidge/Bidhi Bhoma
END
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