UK's Ofcom Warns Royal Mail Covid-19 Is No Longer Excuse to Miss Targets
02 Dicembre 2022 - 12:45PM
Dow Jones News
By Michael Susin
The U.K.'s Office of Communications said Friday that it has
warned Royal Mail it can't continue to rely on the impact of
Covid-19 to justify poor delivery performance.
The regulator said an investigation between April 2021 and March
2022 concluded that the postal-services company failed to meet
several delivery targets.
However, it has accepted Royal Mail's evidence of the
pandemic-related impacts were beyond the company's control and
responsible for missing its regulatory obligations last year.
Among the reasons, it included unpredictable staff absences,
unusually higher volumes and larger parcel sizes, and challenges
regarding social distancing measures.
However, the regulator doesn't expect Covid-19 to continue to
have a significant impact on the company's service levels.
"We are concerned by the fact that Royal Mail's performance in
the early part of 2022-2023 fell well short of where it should be.
We believe the company has had plenty of time to learn lessons from
the pandemic, and we are unlikely to consider the factors outlined
above as exceptional and beyond its control in future," it
said.
Write to Michael Susin at michael.susin@wsj.com
(END) Dow Jones Newswires
December 02, 2022 06:30 ET (11:30 GMT)
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