RNS Number : 3498D
Ryanair Holdings PLC
16 February 2024





Ryanair today (16 Feb) welcomed this weeks Milan Court of Appeal judgment, which conclusively dismissed claims by Italian OTA Pirates, including Lastminute.com and Viaggiare, wrongly claiming that Ryanair's online distribution model was an abuse of a dominance in the Italian market.

The Milan Court conclusively rejected these claims and ruled that Ryanair's direct distribution model was justified

"in terms of containing operating costs and eliminating the costs associated with intermediation in ticket sales. This has contributed to the application of competitive fares - which undoubtedly benefit consumers as well - and to the possibility of having a direct channel of communication with them for any possible need for information and updates on flights. No harm to users, therefore, was established"

Ryanair welcomes this Italian Appeal Court ruling against OTA Pirates, which helps Ryanair protect Italian consumers from price gouging and mis-selling by these OTA Pirates who unlawfully scrape the Ryaniar.com website, and then overcharges unsuspecting consumers with inflated air fares, overpriced ancillary services, and in some cases they charge service fees or refund fees when no "service" or "refunds" are provided.

Ryanair's Michael O'Leary said:

"This ruling by the Milan Court of Appeal is a comprehensive victory for Ryanair's direct online distribution model.  The Milan Court has rejected claims by OTA Pirates who are trying to insert themselves between Ryanair and the consumer, so they can overcharge consumers for Ryanair's fares and ancillary services. Since the start of internet distribution, Ryanair has invested in its lower fare direct distribution to consumers via the Ryanair.com website, which ensures that all consumers receive the lowest available Ryanair prices at all times. We will continue to fight these screenscraping OTA Pirates who seek to overcharge unsuspecting consumers, and in many cases, charge them for non-existent service or refund fees.

Ryanair has in recent weeks reached distribution agreements with a number of approved OTA's, such as loveholidays, Kiwi, and TUI, and these approved OTA partners now receive a direct feed from the Ryanair.com website in return for agreeing no screenscraping and no overcharging of consumers when selling Ryanair air fares or ancillary services. We expect to extend these approved OTA agreements to other OTA's over the coming weeks. We will continue to try to end the illegal screenscraping by OTA Pirates as well as ending their overcharging, while protecting consumers from these Pirate pricing scams.  This week's Milan Court ruling was a significant victory for Ryanair and consumers over these OTA Pirates, and we hope this ruling will accelerate the day when EU Governments and their consumer agencies outlaw digital piracy, overcharging and mis-selling by these OTA Pirates in the air travel market."


For further information

please contact:                        Ryanair Press Office                    

                                                  Tel: +353-1-9451799       






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