Salesforce, Dialpad, Gladly, Neuraflash,
and Bridgepointe recognized for CX
SUNNYVALE, Calif., March 12,
2024 /PRNewswire/ -- Playvox, the leading provider of
Workforce Engagement Management (WEM) solutions for
digital-first contact and support centers, today announced its
annual Partner of the Year Awards. Global and industry-leading
brands including Salesforce, Dialpad Inc., Gladly, Neuraflash, and
Bridgepointe were recognized for leadership, commitment to customer
support, approach to call center innovation, and partnership with
Playvox and their customers.
The annual Playvox Partner of the Year Awards for
Workforce Engagement Management (WEM)
solutions recognize those organizations that
exemplify excellence and continue to contribute to industry
collaboration, growth, and success. Now in its third year, these
partners were selected for their ongoing dedication to customer
challenges and unique methodologies to deliver WFM and AI
solutions at the contact center, in North
America and abroad.
"We are truly honored to have these amazing organizations as
partners to help us grow our customer base and enhance the industry
in 2024," said Daniel Pagel, Chief
Executive Officer, Playvox. "We look forward to seeing what we can
do together in 2024 and beyond."
New Partnerships for 2024
Playvox started 2024 with a
fast start, adding several new partnerships to its portfolio,
including Freshworks, Five9, and Intelisys. Customers such
as Angi Inc. (NASDAQ: ANGI), formerly Angie's List (and
HomeAdvisor); Afterpay Limited, known for Buy Now Pay Later
(BNPL); and Going, formerly Scott's Cheap Flights
also recently selected Playvox because of its deep
integrations with leading CRM and CCaaS solutions — helping to
increase and drive workflow, productivity, efficiency, streamline
costs, and drive growth.
"Playvox is dedicated to serving our existing and future
customers with solutions that enhance engagement for agent and
customer experiences, as well as workforce solutions," continued
Pagel. "With partnerships and customers like these, along with our
advanced products, like enhanced WFM and Quality Management (QM)
solutions, we are well positioned to achieve our goal."
About Playvox
Playvox's powerfully simple Workforce
Engagement Management solutions transform customer care. We
understand that exceptional employee engagement produces
extraordinary customer experiences, and we love creating solutions
that help our customers unlock the full potential in every employee
and every interaction. Playvox powers the world's fastest-growing
brands and proudly serves expanding digital experience pioneers
such as Noom, NuBank, Stitch Fix, and Twitter. Our agent-empowering
suite of scheduling, performance, learning, quality feedback and
gamification lives seamlessly in the modern support operations
ecosystem with platforms like Salesforce, Amazon Connect, Slack,
Kustomer, and Zendesk. Learn more:
- Web: https://www.playvox.com
- Blog: https://blog.playvox.com
- Twitter: @playvoxcx
- LinkedIn:
https://www.linkedin.com/company/playvox/
- Facebook: https://www.facebook.com/playvox
- Instagram:
https://www.instagram.com/playvox.cx
Media Contact:
Chrissy Calabrese
ccowell@playvox.com
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SOURCE Playvox