CA Technologies Delivers Converged Infrastructure Management Solution to Help Enterprises & Service Providers Offer a Superio...
13 Settembre 2012 - 3:00PM
Business Wire
CA Technologies (NASDAQ: CA) today announced a new version of CA
Infrastructure Management (CA IM), the cornerstone of the company’s
converged infrastructure management solution that enables a
superior and differentiated customer experience. By integrating
elements of CA Technologies Service Assurance portfolio, CA IM
quickly translates volumes of disparate performance data into
actionable insight delivered in unified, user-specific views that
help enterprise and service provider customers cost effectively
improve service quality, predictability and efficiency.
Click to Tweet: CA delivers converged infrastructure mgmt; helps
#CIOs provide a superior & differentiated customer experience
http://bit.ly/RTToeY #CAIM
“CIOs have become Chief Experience Officers as the customer
experience becomes an increasingly powerful weapon in today’s
competitive world,” said Mike Sargent, general manager, Enterprise
Management, CA Technologies. “Cloud, virtualization and mobile
growth have changed the way users consume IT-related services,
making the IT function more important to the customer experience.
We developed CA Infrastructure Management to help our enterprise
and service provider customers capture, engage and retain customers
by offering a superior and differentiated customer experience. A
new study* shows that when customers act on the insight delivered
by CA IM, service problems can be resolved as much as 25 times
faster*. And we estimate it can be done at up to 50 percent less
total cost**.”
Increases in volume and types of traffic, data and devices on
the Internet, coupled with outdated methods, processes and tools to
manage them, creates a level of IT complexity that challenges IT
organizations as they strive to meet soaring customer
expectations.
CA Infrastructure Management addresses these challenges by
offering specialized functionality, sophisticated analytics
capabilities, massive scalability and adaptability for existing
environments. The solution provides IT teams easy access to graphic
displays of the specific information they need to improve service
quality and deliver a superior customer experience with less effort
and reduced costs. In particular, CA IM helps:
- Enterprise IT personnel manage rapid
growth of bring your own device (BYOD), video and application
complexity in heavily virtualized infrastructures;
- Communication Service Providers
simplify and accelerate 4G network rollouts; and
- Managed Service Providers create new
sources of revenue and onboard new clients faster.
“Time means everything to enterprise IT and service provider
operators, because the slightest delay in access to or performance
of online services can quickly have a negative impact on
customer/user experience,” said Jim Frey, managing research
director, Enterprise Management Associates. “CA Technologies has
completed a major effort to converge its infrastructure management
solution with the goal of saving time in recognizing and mitigating
experience-impacting incidents and problems. Such approaches can
transform the way technology support organizations manage complex
physical, virtual, cloud and mobile environments by accelerating
operations efficiency and putting teams in position to proactively
assure high quality service experience.”
When combined with other Service Assurance solutions, CA IM
provides customers with comprehensive service visibility to help
ensure the availability and performance of business services and
the infrastructures they rely on. This convergence of technologies
helps provide a superior customer experience through:
- Converged Application and
Infrastructure: End-to-end application response time monitoring
that tracks, measures and analyzes application performance across
the network infrastructure, compares the response time against
intelligent baselines and thresholds, and alerts on any performance
deterioration to deliver application-aware infrastructure
management.
- Converged Functional Domains: An
advanced architecture that offers agent-less collection and
state-of-the-art aggregation for comprehensive collection and
analysis of performance, fault and flow data that spans multiple
functional areas across network, systems and application
domains.
- Converged Networks: Integrated
performance management for network-based voice and video, including
Cisco Unified Communications Manager, Microsoft® Lync®, and AVAYA
platforms. Customers can use the solution to track, evaluate and
report on key performance metrics to help ensure quality of
experience and network quality of service for unified
communications.
- Converged Analytics: Dynamic,
federated performance analytics that span the entire infrastructure
to determine baselines, calculate trends, establish thresholds,
detect anomalies and trigger automatic investigation. Results are
delivered in converged, contextual views for actionable
intelligence based on the user’s role.
“CA Infrastructure Management streamlines operations and
improves efficiency by offering a single source of actionable
insight for performance, availability, flow, capacity and
application response, delivered through pre-defined dashboards that
can be easily modified as needs change,” said Tony Testa, principal
architect – Enterprise Management Services, CIBER, part of a
community of more than 500 customers and partners that provided
input during the solution’s development. “This frees IT teams to
spend more time proactively managing the environment, rather than
managing the process of extracting and gathering data from
different tools.”
“CA Infrastructure Management enables MSPs to deliver
differentiated services that sustain profitability and growth by
supporting native multi-tenancy that drives economies of scale,”
said Herman Van den Broeck, senior consultant, Simac ICT Belgium.
“The intelligent solution captures and filters relevant performance
data on behavior that requires attention and then delivers
comprehensive, contextual views in real-time. Both highly
skilled and less experienced staff can absorb, understand and take
appropriate action to help ensure end-users have a quality
experience with the services.”
CA Services and CA Education support CA Infrastructure
Management with implementation offerings including foundation
services to rapidly deploy the solution to meet business
requirements and acceleration services to extend the value of the
foundation implementation with additional capabilities such as
multi-tenancy support. Strategic consulting, managed services and
instructor-led Web-based training for customers and partners are
also available.
For more information about CA IM, please visit:
- CA.com/converge
- Video: Preventing Network Impact on
Services
- Press Kit
- Service Assurance Daily Blog
- CA Innovation Central Blog
- Twitter: @CAsvcAssur
* As shown in a study conducted by Principled Technologies (PT),
in which PT was retained by CA Technologies to compare the new
version of CA Infrastructure Management with the previous
version.
** According to estimates from CA Technologies comparing the new
version of CA Infrastructure Management with the previous
version.
About CA Technologies
CA Technologies (NASDAQ: CA) provides IT management solutions
that help customers manage and secure complex IT environments to
support agile business services. Organizations leverage CA
Technologies software and SaaS solutions to accelerate innovation,
transform infrastructure and secure data and identities, from the
data center to the cloud. Learn more about CA Technologies at
www.ca.com.
Follow CA Technologies
- Twitter
- Social Media Page
- Press Releases
Legal Notices
Copyright © 2012 CA. All Rights Reserved. One CA Plaza,
Islandia, N.Y. 11749. All other trademarks, trade names, service
marks, and logos referenced herein belong to their respective
companies.
Grafico Azioni Xtrackers California Mun... (NASDAQ:CA)
Storico
Da Giu 2024 a Lug 2024
Grafico Azioni Xtrackers California Mun... (NASDAQ:CA)
Storico
Da Lug 2023 a Lug 2024