CA Technologies Further Advances SaaS-based Service Management With Release of CA Nimsoft Service Desk 7
19 Febbraio 2013 - 3:00PM
Business Wire
CA Technologies (NASDAQ: CA) today announced CA Nimsoft Service
Desk 7 (NSD), the latest version of its flagship SaaS service
management solution.
CA NSD 7 delivers the full power of IT service management with
an intuitive user experience enabling even those who have never
used a service management system to request IT services and
initiate problem resolution without any training. By leveraging
familiar attributes from social media and consumer web sites, CA
NSD 7 empowers end-users and IT staff to work together more
quickly, easily and reliably than ever.
“Users who have become accustomed to consumer applications that
require no learning expect the same from enterprise applications,”
said Lokesh Jindal, general manager, Service and Portfolio
Management, CA Technologies. “With NSD 7, CA Technologies delivers
a robust service management SaaS solution while making the end user
experience simple and enjoyable.”
As a true multitenant SaaS solution, CA NSD 7 enables
organizations of all kinds to achieve their service management
objectives without capital investment. The SaaS model also enables
MSPs to fulfill their customers’ diverse service requirements at
less cost through a shared service desk staffing model.
CA NSD 7 also provides highly configurable ITIL-based “action
driven” workflows that accelerate time-to-benefit, reduce ownership
costs and make it easy for IT organizations to add and modify
workflows as necessary to continuously improve operations.
The integration of CA NSD 7 with CA Nimsoft Monitor further
streamlines service management by linking alerts from the IT
environment to service tickets and making critical infrastructure
data immediately available to service desk staff in context.
“We chose CA NSD 7 because it minimizes complexity, ensures
faster and more complete user adoption, and reduces our ongoing
maintenance and upgrade costs,” said Vijaya Kumar Adusumilli,
senior manager, Infotech Enterprises Limited, which provides
leading-edge engineering solutions to major organizations
worldwide. “All these benefits and more made it substantially
superior to our previous solution.”
CA NSD 7 lets customers choose monthly subscriptions based on
named- or concurrent-user licensing. The SaaS model also gives
customers immediate access to any and all upgraded functionality as
soon as it becomes available. CA NSD 7 is available directly from
CA Technologies and from the company’s global partner network.
CA Technologies is also addressing the needs of customers
looking to evolve their service management capabilities via
traditional on-premise solutions with the latest release of CA
Service Catalog. CA Service Catalog 12.8 empowers organizations to
manage the delivery of services where, when, and how they are
needed. It features a streamlined request and fulfillment UI that
elevates the user experience and extends support for portal
environments such as Liferay and Microsoft SharePoint.
CA Technologies is demonstrating CA Nimsoft Service Desk and CA
Service Catalog this week at Pink 13—the 17th Annual International
IT Service Management Conference & Exposition in Las Vegas.
About CA Technologies
CA Technologies (NASDAQ: CA) provides IT management solutions
that help customers manage and secure complex IT environments to
support agile business services. Organizations leverage CA
Technologies software and SaaS solutions to accelerate innovation,
transform infrastructure and secure data and identities, from the
data center to the cloud. Learn more about CA Technologies at
www.ca.com.
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Legal Notices
Copyright © 2013 CA. All Rights Reserved. One CA Plaza,
Islandia, N.Y. 11749. All other trademarks, trade names, service
marks, and logos referenced herein belong to their respective
companies. The information and results illustrated here are based
upon the speaker’s experiences with the referenced software product
in a variety of environments, which may include production and
nonproduction environments. Past performance of the software
products in such environments is not necessarily indicative of the
future performance of such software products in identical, similar
or different environments.
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