BURLINGTON, Massachusetts,
May 19, 2015 /PRNewswire/ --
To meet rising demands for its global
virtual event solutions, PGi selected ClickSoftware's (NasdaqGS:
CKSW) solutions to optimize scheduling and time management for its
global event services organization. The cloud-based solution will
help PGi provide its customers with the highest levels of global
service and support, while making internal operations more
efficient by intelligently scheduling the right event managers with
the right skillsets for business-critical client events, such as
virtual town halls and earnings calls.
"As the world's largest dedicated collaboration software and
services provider, PGi has very specific operational requirements
for managing our globally dispersed workforce and for continuing to
improve our industry-leading customer service levels. ClickSoftware
took the time to fully understand our goals and requirements,
providing us with a solution that meets the needs of both our
business and our customers," said Dirk
Brown, PGi Vice President of Product Management.
"ClickSoftware delivered technology tailored to meet our
organization's unique scheduling requirements. After deployment,
PGi will be able to provide our global management teams with the
flexibility they need to best leverage our talented workforce and
improve overall customer experience."
Companies across the world trust PGi with their
business-critical communications. Utilizing ClickSoftware, PGi can
now automate resource allocation based on several key factors,
including geographic location, language requirements and
certifications. This intelligent schedule prioritization will
enable PGi to more evenly distribute workloads, meet unique
customer needs and offer flexible pricing models based on accurate
data around peak and non-peak seasons of demand.
"ClickSoftware enables organizations like PGi to focus their
resources on flawless execution during every moment of service. We
handle the complicated matters of accurate employee scheduling and
real-time operational visibility, allowing the company to shine
when it matters," said Stephen
Timms, President Americas, ClickSoftware. "By deploying
ClickSoftware via the cloud, we expect PGi to significantly improve
their resource scheduling processes to quickly maximize the value
of their investment."
About ClickSoftware
ClickSoftware (NasdaqGS: CKSW) is the leading provider of
automated mobile workforce management and service optimization
solutions for the enterprise, both for mobile and in-house
resources. As pioneers of the "Service chain optimization" concept,
our solutions provide organizations with end-to-end visibility and
control of the entire service management chain by optimizing
forecasting, planning, shift and task scheduling, mobility and
real-time management of resource and customer communication.
Available via the cloud or on-premise, our products incorporate
best business practices and advanced decision-making algorithms to
manage service operations more efficiently, in a scalable,
integrated manner. Our solutions have become the backbone for many
leading organizations worldwide by addressing the fundamental
question of job fulfillment: Who does What, for Whom, With what,
Where and When.
ClickSoftware is the premier choice for delivering superb
business performance to service sector organizations of all sizes.
The company is headquartered in the
United States and Israel,
with offices across Europe,
Latin America and Asia Pacific. For more information, please
visit http://www.clicksoftware.com. Follow us on Twitter.
Safe Harbor
This press release contains express or implied forward-looking
statements within the Private Securities Litigation Reform Act of
1995 and other U.S Federal securities laws. These forward-looking
statements include, but are not limited to, those statements
regarding expected benefits from using ClickSoftware's cloud
scheduling solution. Such "forward-looking statements" involve
known and unknown risks, uncertainties and other factors that may
cause actual results or performance to differ materially from those
projected, including those discussed in the "Risk Factors" section
and elsewhere in ClickSoftware's annual report on Form 20-F for the
year ended December 31, 2014 and in
subsequent filings with the Securities and Exchange Commission.
Except as otherwise required by law, ClickSoftware is under no
obligation to (and expressly disclaims any such obligation to)
update or alter its forward-looking statements whether as a result
of new information, future events or otherwise.
Media Contacts:
Lauren Mead
ClickSoftware
+1-781-272-5903 ext. 2308
lauren.mead@clicksoftware.com
Erin Zwirn
MSLGROUP
+1-781-684-0770
clicksoftware@mslgroup.com
SOURCE ClickSoftware Technologies Ltd