AAA Washington/Inland Selects Verint ULTRA Solution; Emergency Roadside Assistance Provider Will Deploy ULTRA Suite to Extend Br
21 Settembre 2005 - 2:30PM
Business Wire
Verint Systems Inc. (NASDAQ: VRNT), a leading provider of analytic
software-based solutions for communications interception, networked
video and business intelligence, today announced that AAA
Washington/Inland has selected Verint's ULTRA(TM) suite to enhance
customer service and marketing initiatives. AAA Washington/Inland
will deploy ULTRA and its Analytics to streamline agent
development, profile quality management best practices, and
effectively extend brand awareness across its Emergency Roadside
Assistance (ERS), Travel, and Insurance services groups.
Headquartered in Bellevue, Washington, AAA Washington/Inland
provides travel, insurance, financial and automotive services to
more than 875,000 members in Washington and northern Idaho. The
company will use the ULTRA suite for targeted cross-selling
initiatives to extend the growth and success it has experienced in
its Member Services and ERS divisions to its Travel and Insurance
Services Groups. "As our products and services continue to evolve,
we face new challenges in both agent development and member
awareness," says Janet Ryan, Call Center Director for AAA
Washington/Inland. "The ULTRA suite will enhance quality management
processes and help make agent coaching and development more
effective. Additionally, ULTRA Analytics will provide the
actionable intelligence we need to identify root causes of issues
that impact our business and profile successful cross-sell calls,
so best practice models can be established." ULTRA and its
Analytics suite drive total quality by enabling organizations of
all sizes to cost effectively capture all customer interactions and
extract actionable intelligence from telephone, Voice-over-IP,
email, chat or agent assisted co-browsing contacts. Easy access to
all customer data through ULTRA's Web-based desktop portal enables
enterprises to use what they learn from customer contacts to
optimize their processes, increase productivity, comply with risk
management requirements and improve service to their customers. "We
are pleased to welcome AAA Washington/Inland to our growing base of
services providers," said Dan Bodner, President and CEO for Verint
Systems Inc. "ULTRA's actionable intelligence is designed to help
organizations like AAA provide proactive, targeted service and
build lasting and profitable relationships with their customers."
About Verint Systems Inc. Verint Systems Inc., headquartered in
Melville, New York, is a leading provider of analytic
software-based solutions for communications interception, networked
video security and business intelligence. Verint software, which is
used by over 1,000 organizations in over 50 countries worldwide,
generates actionable intelligence through the collection, retention
and analysis of voice, fax, video, email, Internet and data
transmissions from multiple communications networks. Verint is a
subsidiary of Comverse Technology, Inc. (NASDAQ: CMVT). Visit us at
our website www.verint.com. Note: Certain statements concerning
Verint's future revenues, earnings per share, results or prospects
are "forward-looking statements" under the Private Securities
Litigation Reform Act of 1995. There can be no assurances that
forward-looking statements will be achieved, and actual results
could differ materially from forecasts and estimates. Important
risks, uncertainties and other important factors that could cause
actual results to differ materially include, among others: risk
associated with integrating the business and employees of Opus;
risks associated with consummating of the acquisition of
MultiVision risks associated with integrating the assets and
business acquired from ECtel Ltd. and RP Sicherheissysteme GMBH;
risks associated with Verint's ability to retain existing personnel
and recruit and retain qualified personnel in all geographies in
which Verint operates; introducing quality products on a timely
basis that satisfy customer requirements and achieve market
acceptance; decline in information technology spending; changes in
the demand for Verint's products; challenges in increasing gross
margins; lengthy and variable sales cycles create difficulty in
forecasting the timing of revenue; aggressive competition in all of
Verint's markets, which creates pricing pressure; risks associated
with changes in the competitive or regulatory environment in which
Verint operates; dependence on government contracts; expected
increase in Verint's effective tax rate; risks that Verint's
intellectual property rights may not be adequate to protect its
business or that others may claim that Verint infringes upon their
intellectual property rights; perception that Verint improperly
handles sensitive or confidential information; inability to
maintain relationships with value added resellers and systems
integrators; difficulty of improving Verint's infrastructure in
order to be able to continue to grow; risks associated with
significant foreign operations, including fluctuations in foreign
currency exchange rates; risks associated with Comverse Technology,
Inc. controlling Verint's business and affairs; and other risks
described in filings with the Securities and Exchange Commission.
All documents are available through the SEC's Electronic Data
Gathering Analysis and Retrieval system (EDGAR) at www.sec.gov or
from Verint's website at www.verint.com. Verint makes no commitment
to revise or update any forward-looking statements. Verint, the
Verint word mark, Actionable Intelligence, Powering Actionable
Intelligence, STAR-GATE, RELIANT, NEXTIVA, LORONIX, SmartSight,
Lanex and ULTRA are trademarks of Verint Systems Inc. Other names
may be trademarks of their respective owners.
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