CMVT Comverse Technology, Inc. (MM)

PALO ALTO, Calif., Jan. 11 /PRNewswire/ -- Frost & Sullivan's 2005 Award for Vertical Market Penetration goes to Verint Systems Inc. for its vertical domain expertise in performance management analytics for contact centers. Verint's acquisition of Opus Group, a privately held provider of performance analytics solutions for contact centers distinguished by the breadth of industries served and the depth of its penetration into verticals such as insurance and healthcare, was a factor in this achievement. Back-office functions are significant influencers of contact center performance and Verint's move reiterates the company's commitment to expanding and positioning its offerings with an increased enterprise focus. With this acquisition, Verint leads the quality monitoring vendor landscape, offering a holistic approach to performance evaluation. "As performance improvement efforts increasingly shift focus from being agent-centric to process-centric, a key factor to consider is process virtualization, an approach that demands domain expertise," says Frost & Sullivan industry analyst Seema Lall. "The services-centric approach that Opus brings to the table, coupled with Verint's existing multi-dimensional 'actionable intelligence' product lines will only serve to further strengthen its impact on agent performance, contact centers and the enterprise as a whole." Prior to its acquisition by Verint, Opus Group had achieved much success and several brand name customers by utilizing a vertical industry focus. Verint stands to benefit greatly from this domain expertise garnered over several years of effective customer implementations. Tighter integrations between Opus and Verint product lines, and carefully planned go-to-market strategies, hold much promise in supporting Verint's mandate of eliminating process inefficiencies by way of root cause analysis. Verint's Opus Suite(TM) Performance Analytics products coupled with its process-centric analysis, help identify the impact of customer service process pitfalls and back-office inefficiencies on contact center and enterprise performance. Visibility into these inefficiencies through dashboards and reports offers enterprises the opportunity to address problems, streamline processes and attain a better return on investment (ROI). Quantification of ROI as a result of a technology implementation that spans several enterprise functions such as sales, marketing, customer service, finance, and so on -- is a key industry challenge and one that the Opus Suite has been quite successful in addressing. The company utilizes a multi-pronged performance improvement approach that focuses on people, process, technology and data to drive results. The proof of perfection of its blended technology and services approach lies within the upfront 3:1 ROI guarantee that Opus has been offering its customers. Thus, Frost & Sullivan is happy to present the Vertical Market Penetration Leadership Award to Verint (Opus) in recognition of its vertical domain expertise and its unique blended services and technology approach, both of which have helped end users maximize ROI. About Verint Systems Inc. Verint Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for communications interception, networked video security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ:CMVT). Visit us at our website http://www.verint.com/ . About Frost & Sullivan Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com/ . Contact: Stacie Jones 210.247.2450 DATASOURCE: Frost & Sullivan CONTACT: Stacie Jones of Frost & Sullivan, +1-210-247-2450, or Web site: http://www.frost.com/ http://www.verint.com/

Copyright