CMVT Comverse Technology, Inc. (MM)

PALO ALTO, Calif., May 8 /PRNewswire/ -- Frost & Sullivan selected Verint Systems as the recipient of the 2006 Frost & Sullivan Award for Market Penetration Leadership for the quality monitoring market. Verint had an excellent growth year in 2005, resulting in significant market share gains -- both on global as well as regional levels. Competitive displacements are an integral part of growth strategy within an industry characterized by customer upgrades. Verint has been highly successful in effecting customer displacements based on the strength of its product line as well as the relevance of its solutions in meeting customer requirements. This is a major feat considering the highly competitive nature of the quality monitoring marketplace. "Over the last several years, Verint has demonstrated a consistent greater-than-average growth pattern with incremental year-over-year market share gains due to its focused efforts and sound business strategies," says Frost & Sullivan Industry Analyst Seema Lall. "A strong product line and excellent understanding of market dynamics coupled with well planned and executed growth strategies have propelled Verint into this dominant position." Verint's quality monitoring products and its 'actionable intelligence' concept have been positioned very successfully as vehicles for driving enterprise quality. The company's automated analytical technologies are a cornerstone of this approach and include multiple and very sophisticated tools including IntelliMiner, IntelliFind, and IntelliScreen. ULTRA IntelliMiner unearths subtle trends and cause & effect relationships from large volumes of contact center data. ULTRA IntelliFind uses Verint's patented Voice Oriented Information retrieval technology as well as its audio indexing and categorization technology to create an audio interaction database that users can search by keyword, phrase, or category. A key differentiator for the analytics offerings from Verint is that they use a 60,000 strong word vocabulary that helps conduct granular searches for audio analysis. "A strong performance based on very effective distribution, channel, and pricing strategies in regional markets of Europe, Middle East, and Africa as well as Asia Pacific have helped Verint capture significant market share gains and solidify its market presence," explains Lall. "The expansion of its performance analytics solutions -- both through acquisitions and internal development -- has further expanded its market opportunities." Verint has also been extremely successful in positioning its speech analytics products as enhancers of the entire customer service process. Root cause analytics is a cornerstone of Verint's strategy for this market. Significant investments in research and development have helped Verint deliver innovative products. A deep understanding of the performance analytics marketplace has resulted in deployments that provide business value and help exceed contact center performance objectives. Verint is a well-known supplier of Quality Monitoring solutions and it enjoys a high degree of acceptance and awareness for its quality monitoring and performance analytics product lines. Continual addition of new products and features as a result of internal development and acquisitions, geared towards meeting ever-changing customer requirements has helped it effectively counter competitors. Frost & Sullivan is happy to present this award to Verint Systems in recognition of its efforts in solidifying its market presence and effecting steady and significant incremental market share gains over the last three years. Each year Frost & Sullivan presents this Award to a company that has exhibited excellence in capturing market share within their industry. The recipient has demonstrated strategic excellence in product innovation, marketing, and sales strategies that have resulted in the largest gain in market share over the last two to three years. Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry. About Verint Systems Verint(R) Systems Inc., headquartered in Melville, New York, is a leading provider of analytic software-based solutions for security and business intelligence. Verint software, which is used by over 1,000 organizations in over 50 countries worldwide, generates actionable intelligence through the collection, retention and analysis of voice, fax, video, email, Internet and data transmissions from multiple communications networks. Verint is a subsidiary of Comverse Technology, Inc. (NASDAQ:CMVT). Visit us at our website http://www.verint.com/ . About Frost & Sullivan Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.awards.frost.com/ or http://www.enterprise.frost.com/ Contact: Stacie Jones 210.247.2450 DATASOURCE: Frost & Sullivan CONTACT: Stacie Jones of Frost & Sullivan, +1-210-247-2450, or Web site: http://www.frost.com/ http://www.verint.com/ http://www.awards.frost.com/ http://www.enterprise.frost.com/

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