Frost & Sullivan Recognizes Verint Systems for Excellent Growth in the Quality Monitoring Market
08 Maggio 2006 - 2:45PM
PR Newswire (US)
PALO ALTO, Calif., May 8 /PRNewswire/ -- Frost & Sullivan
selected Verint Systems as the recipient of the 2006 Frost &
Sullivan Award for Market Penetration Leadership for the quality
monitoring market. Verint had an excellent growth year in 2005,
resulting in significant market share gains -- both on global as
well as regional levels. Competitive displacements are an integral
part of growth strategy within an industry characterized by
customer upgrades. Verint has been highly successful in effecting
customer displacements based on the strength of its product line as
well as the relevance of its solutions in meeting customer
requirements. This is a major feat considering the highly
competitive nature of the quality monitoring marketplace. "Over the
last several years, Verint has demonstrated a consistent
greater-than-average growth pattern with incremental year-over-year
market share gains due to its focused efforts and sound business
strategies," says Frost & Sullivan Industry Analyst Seema Lall.
"A strong product line and excellent understanding of market
dynamics coupled with well planned and executed growth strategies
have propelled Verint into this dominant position." Verint's
quality monitoring products and its 'actionable intelligence'
concept have been positioned very successfully as vehicles for
driving enterprise quality. The company's automated analytical
technologies are a cornerstone of this approach and include
multiple and very sophisticated tools including IntelliMiner,
IntelliFind, and IntelliScreen. ULTRA IntelliMiner unearths subtle
trends and cause & effect relationships from large volumes of
contact center data. ULTRA IntelliFind uses Verint's patented Voice
Oriented Information retrieval technology as well as its audio
indexing and categorization technology to create an audio
interaction database that users can search by keyword, phrase, or
category. A key differentiator for the analytics offerings from
Verint is that they use a 60,000 strong word vocabulary that helps
conduct granular searches for audio analysis. "A strong performance
based on very effective distribution, channel, and pricing
strategies in regional markets of Europe, Middle East, and Africa
as well as Asia Pacific have helped Verint capture significant
market share gains and solidify its market presence," explains
Lall. "The expansion of its performance analytics solutions -- both
through acquisitions and internal development -- has further
expanded its market opportunities." Verint has also been extremely
successful in positioning its speech analytics products as
enhancers of the entire customer service process. Root cause
analytics is a cornerstone of Verint's strategy for this market.
Significant investments in research and development have helped
Verint deliver innovative products. A deep understanding of the
performance analytics marketplace has resulted in deployments that
provide business value and help exceed contact center performance
objectives. Verint is a well-known supplier of Quality Monitoring
solutions and it enjoys a high degree of acceptance and awareness
for its quality monitoring and performance analytics product lines.
Continual addition of new products and features as a result of
internal development and acquisitions, geared towards meeting
ever-changing customer requirements has helped it effectively
counter competitors. Frost & Sullivan is happy to present this
award to Verint Systems in recognition of its efforts in
solidifying its market presence and effecting steady and
significant incremental market share gains over the last three
years. Each year Frost & Sullivan presents this Award to a
company that has exhibited excellence in capturing market share
within their industry. The recipient has demonstrated strategic
excellence in product innovation, marketing, and sales strategies
that have resulted in the largest gain in market share over the
last two to three years. Frost & Sullivan Best Practices Awards
recognize companies in a variety of regional and global markets for
demonstrating outstanding achievement and superior performance in
areas such as leadership, technological innovation, customer
service, and strategic product development. Industry analysts
compare market participants and measure performance through
in-depth interviews, analysis, and extensive secondary research in
order to identify best practices in the industry. About Verint
Systems Verint(R) Systems Inc., headquartered in Melville, New
York, is a leading provider of analytic software-based solutions
for security and business intelligence. Verint software, which is
used by over 1,000 organizations in over 50 countries worldwide,
generates actionable intelligence through the collection, retention
and analysis of voice, fax, video, email, Internet and data
transmissions from multiple communications networks. Verint is a
subsidiary of Comverse Technology, Inc. (NASDAQ:CMVT). Visit us at
our website http://www.verint.com/ . About Frost & Sullivan
Frost & Sullivan, a global growth consulting company, has been
partnering with clients to support the development of innovative
strategies for more than 40 years. The company's industry expertise
integrates growth consulting, growth partnership services, and
corporate management training to identify and develop
opportunities. Frost & Sullivan serves an extensive clientele
that includes Global 1000 companies, emerging companies, and the
investment community by providing comprehensive industry coverage
that reflects a unique global perspective and combines ongoing
analysis of markets, technologies, econometrics, and demographics.
For more information, visit http://www.awards.frost.com/ or
http://www.enterprise.frost.com/ Contact: Stacie Jones 210.247.2450
DATASOURCE: Frost & Sullivan CONTACT: Stacie Jones of Frost
& Sullivan, +1-210-247-2450, or Web site: http://www.frost.com/
http://www.verint.com/ http://www.awards.frost.com/
http://www.enterprise.frost.com/
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