Conduent Transportation Implements Toll Relief Programs to Benefit Low-Income Individuals and Families
13 Novembre 2023 - 2:43PM
Conduent Transportation, a global provider of smart mobility
technology solutions and business unit of Conduent Incorporated
(Nasdaq: CNDT), is helping agencies implement programs to ease the
financial burden of roadway tolls for motorists, benefiting
low-income individuals and families.
This summer, the Bay Area Toll Authority (BATA) and its partners
launched two programs with support from Conduent that are now
available for drivers with overdue payments from toll violations in
the San Francisco area.
- The first program offers all motorists, regardless of income
level, a one-time full or partial violation penalty waiver through
September 2024. Partner agencies Golden Gate Bridge and express
lane operators also are offering full or partial waivers, which
BATA administers. With these programs, BATA hopes to encourage
individuals to avoid default and regain compliance.
- The second program, which offers a payment plan designed to
make paying off tolls, fees and penalties easier, is open to any
low-income motorists who have received toll violations on Bay Area
bridges and express lanes. Those who qualify can have all of their
violation penalties waived and can pay off any remaining balance of
$100 or more with a payment plan.
Using advanced technology for processing tolling transactions,
Conduent designed and implemented the system capabilities to make
these programs available to BATA customers. In addition, Conduent
has enhanced the customer experience and issued proactive
communications to support the new plans.
“We know people don’t mean to fall into debt when it comes to
paying their tolls,” said Carol Kuester, Director, Electronic
Payments at the Metropolitan Transportation Commission, which
operates the BATA programs. “These programs will help a significant
number of people get out of that debt and start fresh.”
The BATA programs are in addition to a program that Conduent
implemented for motorists in Florida, which automatically gives
frequent users with toll transactions a credit to their accounts.
Conduent has also implemented curbside management initiatives that
offer discounts or payment plans to enhance equity in
municipalities such as Chicago and Los Angeles.
“We see the impact that rising toll debt can have on low-income
motorists, especially those who rely on these roadways daily for
work, education, medical care and other needs,” said Adam Appleby,
President, Transportation Solutions at Conduent. “We appreciate the
efforts made by BATA, and Conduent is proud to do its part in
helping the agency provide critical relief to these individuals so
they, in turn, can regain payment compliance without accumulating
more debt.”
Conduent Transportation is a leading provider of automated and
analytics-based smart mobility solutions for government agencies.
These solutions, spanning roadway charging and management, parking
and curbside management, and advanced transit and public safety
systems, enable streamlined and personalized services for citizens
and travelers who use them. The company has been helping
transportation clients for more than 50 years and operates in more
than 20 countries.
About ConduentConduent delivers digital
business solutions and services spanning the commercial, government
and transportation spectrum — creating exceptional outcomes for its
clients and the millions of people who count on them. The company
leverages cloud computing, artificial intelligence, machine
learning, automation and advanced analytics to deliver
mission-critical solutions. Through a dedicated global team of
approximately 60,000 associates, process expertise and advanced
technologies, Conduent solutions and services digitally transform
its clients’ operations to enhance customer experiences, improve
performance, increase efficiencies and reduce costs. Conduent adds
momentum to its clients’ missions in many ways, including
delivering 43% of nutrition assistance payments in the U.S.,
enabling 1.3 billion customer service interactions annually,
empowering millions of employees through HR services every year and
processing nearly 12 million tolling transactions every day. Learn
more at www.conduent.com.
Media Contact:Neil Franz, Conduent,
+1-240-687-0127, neil.franz@conduent.com
Investor Relations Contact:Giles Goodburn,
Conduent, +1-203-216-3546, ir@conduent.com
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TrademarksConduent is a trademark of Conduent
Incorporated in the United States and/or other countries. Other
names may be trademarks of their respective owners.
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