SAN FRANCISCO, Sept. 25, 2014 /PRNewswire/ -- New research
from TripIt, the world's highest-rated travel-organizing app from
Concur® (Nasdaq: CNQR), reveals the top 10 travel
faux pas and how to keep the peace. Knowing the behaviors that are
the biggest turnoffs to travelers can make everyone's experience
better during the travel-heavy Thanksgiving holiday, and
year-round.
TripIt conducted a survey in September
2014, among 400 U.S. adults ages 18 and older, to explore
the biggest pet peeves while traveling. As it turns out, travelers
value courteous customers above all else. The vast majority (62
percent) found it unbecoming to argue with TSA employees, flight
attendants and other airline employees.
"You can take the tension out of conversations with airline and
hotel staff by having your confirmation or reservation number handy
when you approach the service desk," said Amy Jackson, Senior Director for TripIt at
Concur, and frequent traveler. "In addition, TripIt Pro makes it
easy to look up alternate flights with open seats right from the
app, so you save a lot of time for yourself and the attendant by
providing the flight number you would like to be re-booked on if
there's a delay or cancellation."
As for those kicks against the back of your seat? Not
disciplining children when they're disturbing passengers and seat
"hogs" took the second and third spots respectively. While not
intentional, seat "hogs" have the tendency to crowd your seat
(including both armrests) while in flight or utilize the limited
seating available in crowded boarding areas to house their personal
belongings.
"When your neighboring passengers are too close for comfort or
knocking the back of your seat, it's easy to forget that they
probably don't realize their actions are affecting you," said
Jackson. "To keep the peace, ask calmly for armrest space or a
lighter touch on the touchscreen. That usually takes care of it. If
a child is the source, then ask the parents so they can help
enforce it."
Of the 60 percent of travelers that plan to stay in a hotel over
the Thanksgiving holiday, the
majority of these hotel patrons (65 percent) felt that being a loud
neighbor is the most irritating faux pas someone could commit.
"Noisy neighbors can add extra stress when travelers are trying
to get a good night sleep away from home, so keep the revelry in
the lobby bar or outside the hotel," said Jackson. "If all else
fails, call the front desk and have them deal with the situation
directly. In general, noise canceling headphones can be a lifesaver
on planes, in loud airports or hotels."
Top 10 Flying Faux Pas: What other travelers find the most
annoying
Rank
|
Faux
Pas
|
Percent of
Travelers
|
1
|
Travelers being rude
to crew/ staff
|
62%
|
2
|
People who don't
discipline their children when they're are misbehaving or
disturbing other passengers
|
57%
|
3
|
Someone that crowds
your seat and/or hogs the "extra" middle seat
|
51%
|
4
|
Travelers talking
loudly on the plane
|
49%
|
5
|
People blocking the
baggage claim area for others
|
44%
|
6
|
Those that recline
their seat into your seating area
|
44%
|
7
|
People that bring
stinky food on the plane
|
44%
|
8
|
Travelers that hog
the carry-on bin
|
43%
|
9
|
Those that rush off
the plane versus waiting for passengers in front to exit
|
41%
|
10
|
People who block the
aisles during a flight
|
41%
|
Top 10 Hotel Faux Pas: What other travelers find the most
annoying
Rank
|
Faux
Pas
|
Percent of
Travelers
|
1
|
Hotel guests that are
loud neighbors
|
65%
|
2
|
People who are rude
to other travelers and hotel guests
|
64%
|
3
|
Guests that are rude
to hotel staff
|
56%
|
4
|
Those that line jump
for a taxi or "steal" a taxi from another guest
|
51%
|
5
|
Hotel guests that
make a mess in common areas
|
45%
|
6
|
Travelers that
complain about being interrupted or woken up by housekeeping when
they don't put up the "Do Not Disturb" sign
|
34%
|
7
|
Travelers that take
things from their hotel rooms that they aren't supposed
to
|
33%
|
8
|
Guests that don't tip
bellmen, porters or housekeeping
|
24%
|
9
|
Travelers that have
more people stay in their hotel room than allowed
|
22%
|
10
|
People that leave
their luggage in the hall
|
19%
|
For more information on how you can avoid committing these faux
pas and other travel etiquette tips, visit the TripIt blog
(tripit.com/blog).
Survey Methodology
This survey was conducted online within the United
States by GutCheck on behalf of TripIt between September
8-11, 2014 among a sample size of 400 travelers. Survey
participants include adults, male and female, 18 and older.
This also includes travelers that, in the past 12 months, have
flown on a commercial airline and have stayed overnight for at
least one business trip and leisure trip. For
methodology-related questions, please contact press@tripit.com.
About TripIt from Concur
TripIt from Concur, the world's highest-rated travel-organizing
app, automagically creates a master itinerary for every trip,
giving you instant access to all your travel plans in one place—any
time, on any device. To get started, simply forward flight, hotel,
rental car, and restaurant confirmation emails to plans@tripit.com.
TripIt Pro has all the organizing power of TripIt, plus extra
features for stress-free travel, like real-time flight alerts, seat
tracking, refund notifications, and more. Companies can also extend
the power of TripIt to the entire office with TripIt for Teams. For
more information on how TripIt organizes and delights more than 10
million travelers worldwide, please visit us at tripit.com, follow
us @TripIt, like us on Facebook, and watch us on YouTube.
About Concur
Concur is the leading provider of spend management solutions and
services in the world, helping companies of all sizes transform the
way they manage spend so they can focus on what matters most.
Through Concur's open platform, the entire travel and expense
ecosystem of customers, suppliers, and developers can access and
extend Concur's T&E cloud. Concur's systems adapt to individual
employee preferences and scale to meet the needs of companies from
small to large. Find out how to put your app in front of 25M
business travelers with the Concur Platform and pitch for
$100,000 in funding awards at The
Perfect Trip DevCon 2014, from Concur & TripIt. For more
information, visit www.concur.com.
Contact:
Lauren
Moreno
Public Relations Manager
press@tripit.com
SOURCE TripIt