eGain Announces Game-Changing Enhancements to its AI Knowledge Platform at Solve 24
29 Ottobre 2024 - 11:00PM
eGain (
NASDAQ: EGAN), the AI knowledge platform
for service, announced major product enhancements at its Solve 24
conference in Chicago.
By 2025, 100% of generative AI virtual customer assistant and
virtual agent assistant projects that lack integration to modern
knowledge management systems will fail to meet their customer
experience and operational cost-reduction goals, per Gartner.
eGain AI Agent™ conversationally engages customers, clarifies
intent, guides them to the personalized answer, and explains its
approach - inspiring trust and customer adoption. It combines
language models and case-based reasoning that tap into trusted
content in the eGain Knowledge Hub. eGain Knowledge Transformers™,
a library of micro-task transformers, enable knowledge experts to
build trusted content 10X faster. Content is created and curated at
scale by AI and experts, sourced from target websites, SharePoint
repositories, PDF stores, and CRM systems.
Priced at 25 cents per customer conversation, the AI Agent will
be generally available in January 2025. The company is offering
beta trials now.
About eGaineGain AI Knowledge Hub helps improve
experience and reduce cost by delivering trusted answers for
customer service.
Visit www.eGain.com for more info.
Media ContactPress@egain.com408 636 4514
eGain, the eGain logo, and all other eGain product names and
slogans are trademarks or registered trademarks of eGain Corp. in
the United States and/or other countries. All other company names
and products mentioned in this release may be trademarks or
registered trademarks of the respective companies.
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