eLoyalty Corporation Achieves Gold Certification From Cisco
18 Dicembre 2009 - 10:30PM
Marketwired
eLoyalty Corporation (NASDAQ: ELOY), a leading Integrated Contact
Solutions and Behavioral Analytics® services company, announced
today it has achieved Gold Certification from Cisco® in the United
States. To earn Gold Certification, eLoyalty had to meet rigorous
standards for Voice over IP (VoIP) and Networking solutions
competency, service, support and customer satisfaction set forth by
Cisco.
"eLoyalty has achieved leadership in delivery and managed
services for Cisco-based Enterprise Contact Center and Self-Service
Solutions," said Steve Pollema, vice president, ICS Business Unit
at eLoyalty. "We are proud to be recognized by Cisco as a Gold
Partner, reflecting our depth of expertise in VoIP solutions, and
the dedication of an incredible team of people."
"We are committed to providing the tools, training and programs
that help drive partner growth, differentiation and profitability,"
said Edison Peres, vice president and chief go-to-market officer
for worldwide channels at Cisco. "With specializations in Contact
Center, Unified Communications, Routing and Switching, Security,
and Wireless LAN, eLoyalty has made an investment in developing the
capability to deliver the integrated and customized technology
solutions today's customers demand."
The Cisco Resale Channel Program provides partners with the
training required to build sales, technical and Cisco Lifecycle
Services skills, and then validates their skills through a
third-party audit. Cisco resale partner certifications represent an
increasing breadth of skills across key technologies and a
partner's ability to deliver integrated networking and Voice over
IP (VoIP) solutions.
As a Cisco Gold Certified Partner, eLoyalty has met the
requirements for attaining the broadest range of expertise across
multiple technologies by achieving the four following Cisco
advanced specializations: Unified Communications, Routing and
Switching, Security, and Wireless LAN. In addition, eLoyalty has
integrated Cisco Lifecycle Services into their offerings and is
required to maintain high levels of customer satisfaction. Cisco
Gold Certification provides eLoyalty access to comprehensive sales,
technical, and lifecycle services training and support available
from Cisco.
About eLoyalty
eLoyalty enables its customers to achieve breakthrough results
with revolutionary analytics and implementation of advanced VoIP
applications. eLoyalty's principal offerings include the Behavioral
Analytics(TM) Service and Integrated Contact Solutions (ICS).
Cisco, Cisco Systems and the Cisco logo are registered
trademarks of Cisco Systems Inc. in the United States and certain
other countries.
Contact: eLoyalty Corporation Steve Pollema Vice President, ICS
Business Unit (847) 582-7100 Email Contact
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