FRONTEO’s KIBIT AI Adopted at Resona Bank
21 Giugno 2017 - 3:00PM
FRONTEO, Inc. (“FRONTEO”) (NASDAQ:FTEO) (TSE:2158), a leading
provider of artificial intelligence (“AI”) based big data analysis
services, announced today that Resona Bank (Osaka, Japan) has
adopted KIBIT, the AI engine developed by FRONTEO. From today, it
will use KIBIT as described below in order to improve customer
satisfaction by analyzing customer opinions and requests.
◯ Ascertaining customer
needs for financial products and serviceKIBIT will analyze
interview transcripts, such as those of exchanges between Resona
Bank branch officers and customers, with the aim of implementing a
customer-centric approach. Specifically, KIBIT will analyze
interview transcripts that contain recommendations for financial
products, customer reactions to the recommendations, and customer
service requests. By selecting transcripts ranked by order of
importance that are linked to a customer-centric approach, KIBIT
will enable Resona Bank to ascertain and respond to customer needs
quickly and efficiently.
A large volume of interview transcripts is
produced at Resona Bank branches every day. The adoption of KIBIT
also makes it possible to set a priority order for transcripts that
were previously checked in the order they arrived, thereby
increasing the completeness of checks of important transcripts.
◯ Sorting of customer
questionnairesResona Bank has been collecting various
questionnaires from its 326 branches to understand customer
opinions. Questionnaire volume has reached nearly 1,000 per month
and contain information such as requests and opinions about
products and branch facilities, compliments on staff responsiveness
and complaints about waiting time. Previously, these were sorted
manually by staff members and forwarded to the relevant department
for follow-up. This method required a great deal of time to verify
contents and yielded variations in sorting. With the adoption of
KIBIT and using previous records as training data, Resona Bank will
be able to sort and respond to questionnaires efficiently and with
high precision.
Resona Bank’s adoption of KIBIT follows a proof of concept trial
which started in January 2017, during which KIBIT utilized a
variety of internal records of the bank. FRONTEO will be
proposing further expansion of KIBIT’s adoption in order to help
Resona Bank leverage its strengths in providing product breadth and
specialized attention to its individual and small- and
medium-enterprise customers.
About KIBITKIBIT is an AI
engine developed by FRONTEO. KIBIT is a word coined by combining
"kibi," a Japanese word meaning "subtlety," and "bit," the smallest
unit of digital information, in order to indicate an AI capable of
understanding the subtle elements of human behavior and
personality.
About FRONTEO, Inc.FRONTEO,
Inc. (“FRONTEO”) (Nasdaq:FTEO) (TSE:2158) supports the analysis of
big data based on behavior informatics by utilizing its technology,
"KIBIT". FRONTEO's KIBIT technology is driven by FRONTEO artificial
intelligence based on knowledge acquired through its litigation
support services. KIBIT incorporates experts' tacit knowledge,
including their experiences and intuitions, and utilizes that
knowledge for big data analysis. FRONTEO continues to expand its
business operations by applying KIBIT to new fields such as
healthcare and marketing. FRONTEO was founded in 2003 as a provider
of e-discovery and international litigation support services. These
services include the preservation, investigation and analysis of
evidence materials contained in electronic data, and computer
forensic investigation. FRONTEO provides e-discovery and litigation
support by making full use of its data analysis platform, "Lit i
View", and its Predictive Coding technology adapted to Asian
languages. The company name was changed from UBIC, Inc. to FRONTEO,
Inc. as of July 1, 2016.
For more information about FRONTEO, contact
global_pr@fronteo.com or visit http://www.fronteo.com/global/.
Safe Harbor StatementThis
announcement contains forward-looking statements. These
forward-looking statements are made under the "safe harbor"
provisions of the U.S. Private Securities Litigation Reform Act of
1995. These statements can be identified by terminology such as
"will," "expects," "anticipates," "future," "intends," "plans,"
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the amount of data that FRONTEO expects to manage this year and the
potential uses for FRONTEO's new service in intellectual
property-related litigation, contain forward-looking statements.
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CONTACT: FRONTEO Global PR
global_pr@fronteo.com
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