BEIJING, Sept. 19,
2022 /PRNewswire/ -- Infobird Co., Ltd (NASDAQ: IFBD)
("Infobird" or the "Company"), a leading provider of AI-powered
customer engagement solutions in China, today announced that it has recently
engaged with a well-known taxi enterprise in China. Together with the client, the Company
will build an intelligent customer reception platform to empower
the taxi enterprise's cab business customer service reception with
digital capabilities to ensure service efficiency and improve the
customer experience. This engagement marks another important
milestone for Infobird as it expands its customer base in the
transportation industry.
With the accelerated pace of urbanization in China, a large number of people are moving to
cities, and the demand for urban residents to travel in
China is expected to continue to
grow in the future. However, due to the government's strict control
of cab licenses, the supply of cabs cannot meet the growing demand
for travel, making it difficult for people to easily get a taxi. In
order to facilitate a better travel experience for residents',
software specifically designed for the taxi industry has become
increasingly popular, particularly as the traditional cab industry
has been negatively affected by the impact of online cars and
private cars.
In this engagement, Infobird will provide a comprehensive
digital customer service platform, which incorporates intelligent
AI Chatbot customer service agents, intelligent ticketing system
and customer service agents. After the platform is launched, the AI
Chatbots can assist human customer service agents, realize 7X24
full-time reception, respond to inbound calls, automatically record
the contents of the answer and generate work orders, which is
convenient for customer service personnel to inquire, and ensure
the connection rate while eliminating the occurrence of missed
connections.
Whether it's a complaint, a praise or a lost item search,
Infobird's intelligent AI Chatbot customer service agent can reply
enthusiastically and intelligently, quickly solving the caller's
problems and improving the customer service experience.
Over the years, Infobird has accumulated rich experience in the
field of intelligent and digital customer management and the
Company is committed to deploying digital intelligence technology
to create a better customer experience. Infobird serves many
industries including finance, automotive, and retail, and its
products address multiple needs for clients including marketing,
customer service, customer operation and other full-chain service
scenarios. With this new customer win in the transportation
industry, Infobird hopes to deepen cooperation with this taxi
enterprise client to demonstrate how its customer service solutions
can improve outcomes for other companies operating in the local
transportation service industry.
About Infobird Co., Ltd
Infobird, headquartered in Beijing, China, is a software-as-a-service
provider of innovative AI-powered or enabled customer engagement
solutions. The company's mission is to empower companies to have
smart and personalized customer engagement solutions. By leveraging
self-developed cloud-native architecture, AI and machine learning
capabilities, patented Voice over Internet Protocol technologies,
no-code development platform, and in-depth industry expertise,
Infobird provide holistic business value-driven customer engagement
SaaS solutions to help companies to increase revenue, reduce cost,
and enhance customer service quality and customer satisfaction. For
more information about the company, visit www.Infobird.com.
Forward-Looking Statements
This press release contains certain forward-looking statements
within the meaning of the Private Securities Litigation Reform Act
of 1995. Words such as "will, "future," "expects," "believes," and
"intends," or similar expressions, are intended to identify
forward-looking statements. Statements that are not historical
facts, including statements about the Company's beliefs and
expectations, are forward-looking statements. All forward-looking
statements are inherently uncertain as they are based on current
expectations and assumptions concerning future events, results,
conditions or performance of the Company. Readers are cautioned not
to place undue reliance on these forward-looking statements, which
are only predictions and speak only as of the date they are made.
In evaluating such statements, investors and prospective investors
should review carefully various risks and uncertainties and other
matters identified in the Company's filings with the U.S.
Securities and Exchange Commission. These risks and uncertainties
could cause the Company's actual results to differ materially from
those indicated in the forward-looking statements. The Company
undertakes no obligation to publicly update or revise any
forward-looking statements, whether as a result of new information,
future events or otherwise, except as may be required by law.
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SOURCE INFOBIRD