Kingstone Insurance Company Goes Live with Insurity’s Sure AI Assistant to Continue Modernization Initiatives Delivering an Enhanced Customer Experience to the Claims Process
08 Novembre 2022 - 4:00PM
Business Wire
Insurity, the leading provider of cloud-based software for
insurance carriers, brokers, and MGAs, today announced Kingstone
Insurance Company, a subsidiary of Kingstone Companies, Inc.
(Nasdaq: KINS), has gone live with its artificial intelligence (AI)
powered Sure AI Assistant. Based in New York, Kingstone Insurance
Company, a carrier specializing in providing personal lines
insurance in the Northeast, will leverage Sure AI Assistant to
offer a modernized choice for its policyholders to report claims
and improve efficiency during the claims process.
With Sure AI Assistant, Kingstone’s policyholders will be able
to file a claim within minutes, no matter how many inbound calls
are currently in process. Sure AI Assistant will prove valuable in
the case of a natural disaster when customers need to file their
claims quickly and call volumes are the highest.
Sure AI Assistant is purpose-built for the P&C insurance
industry and transforms the claims filing process making it quick,
simple, and effortless. Callers are identified and greeted based on
the phone number registered with their policy, making calls
personal and efficient. Because Sure AI Assistant’s natural
language model was optimized for the insurance domain using data
from tens of thousands of real claims calls, it is able to guide
policyholders through the claims process with ease.
Automating the routine first notice of loss (FNOL) calls, the
Sure AI Assistant allows Kingstone’s policyholders to report a
claim by walking through an effortless process. In addition, Sure
AI Assistant includes the ability to transfer to a live claims
expert at any time for callers who want to speak to a claims
specialist.
“Kingstone continues to focus on enhancing our customer
experience and adding new solutions that streamline our internal
process,” said Nigel Sheperd, SVP, Chief Claims Officer at
Kingstone. “We are excited to expand our partnership with Insurity
by implementing Sure AI Assistant. Sure AI Assistant aligns with
our strategy to modernize our claims operations while providing
another choice for our policyholders during the claim reporting
experience.”
“We are thrilled that Kingstone has implemented Sure AI
Assistant to handle their inbound phone calls,” said Sylvester
Mathis, Chief Insurance Officer at Insurity. “Whether they receive
1,000 calls or 100,000 calls following a natural disaster, Sure AI
Assistant allows Kingstone to scale up to meet increased demand.
Using Sure AI Assistant, Kingstone will create efficiencies for
insurance agents and adjusters, leading to increased policyholder
satisfaction and policy retention.”
To learn more about how Sure AI Assistant can benefit your
organization, please contact Elizabeth.Hutchison@insurity.com.
About Insurity
Insurity is a leading provider of cloud-based software for
insurance carriers, brokers, and MGAs. Insurity is trusted by 15 of
the top 25 P&C carriers and 7 of the top 10 MGAs in the US and
has over 400 cloud-based deployments. Through its best-in-class
digital platform and with unrivaled industry experience and the
industry’s most robust analytics offerings, Insurity is uniquely
positioned to deliver exceptional value, empowering customers to
focus on their core businesses, optimize their operations, and
provide superior policyholder experiences. Insurity is a portfolio
company of GI Partners and TA Associates. For more information,
visit www.insurity.com.
About Kingstone Insurance
Kingstone Companies, Inc. (Nasdaq: KINS) is a Northeast regional
property and casualty insurance holding company whose principal
operating subsidiary is Kingstone Insurance Company (KICO). KICO is
a multi-line carrier writing business through retail and wholesale
agents and brokers. KICO offers primarily personal lines insurance
products, as well as Physical Damage Only coverage to taxi and
transportation network vehicle owners in New York State. Actively
writing in New York, New Jersey, Rhode Island, Massachusetts, and
Connecticut, Kingstone is also licensed in Pennsylvania, New
Hampshire, and Maine. For more information, please visit
www.kingstoneinsurance.com.
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Elizabeth Hutchinson Elizabeth.Hutchison@insurity.com
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