NICE To Acquire Mattersight, Bolstering its Leadership in Cloud Customer Service Analytics
26 Aprile 2018 - 2:47PM
Business Wire
Integrating the market leading cloud analytics
solutions of Mattersight and NICE Nexidia allows organizations to
move to a new era of creating smart personal connections
NICE (NASDAQ: NICE) today announced that it has
entered a definitive agreement to acquire Mattersight (NASDAQ:
MATR). Mattersight is a leading provider of cloud-based analytics
for customer service organizations. This acquisition further
enhances NICE’s offering and customer base.
Using interaction analytics, Mattersight gains a deep
understanding of both customers and agents, and acts on these
insights in real time to connect consumers with the organization in
a personalized manner.
The integration of NICE analytics powered by Nexidia and
Mattersight’s behavioral analytics technology and domain expertise
allows organizations to enjoy the market’s most advanced analytics
in the cloud, driving personalization and smart connections in real
time. This allows them to stay ahead of the curve of changing
customer preferences and create a superior customer experience.
Barak Eilam, CEO, NICE, said: “Analytics is the cornerstone of
NICE’s strategy of creating a new customer service paradigm with
CXone and Adaptive WFO.”
“We were very impressed with Mattersight’s innovative technology
and domain expertise, as well as their long standing strategic
relationships with some of the largest customer service
organizations. This acquisition reaffirms our commitment to
delivering analytics in the cloud and to be at the forefront of the
analytics market.”
Kelly Conway, CEO of Mattersight added: “we are excited to join
forces with NICE, a leader in its space. We are convinced that the
combination will allow us to provide the best solutions to our
customers, and be a great home for our products and team.”
NICE will launch a tender offer to purchase the outstanding
share capital of Mattersight. The offer price per common share will
be $2.70. The acquisition is expected to close in the second half
of 2018, subject to customary closing conditions such as regulatory
approvals. The acquisition is expected to be non-dilutive to
non-GAAP earnings in 2018.
About NICE
NICE (NASDAQ:NICE) is the world’s leading provider of both cloud
and on-premises enterprise software solutions that empower
organizations to make smarter decisions based on advanced analytics
of structured and unstructured data. NICE helps organizations of
all sizes deliver better customer service, ensure compliance,
combat fraud and safeguard citizens. Over 25,000 organizations in
more than 150 countries, including over 85 of the Fortune 100
companies, are using NICE solutions. www.nice.com.
Forward-Looking StatementsThis press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including those by Mr. Eilam, are based on the current
beliefs, expectations and assumptions of the management of
NICE-Systems Ltd. (the Company). In some cases, such
forward-looking statements can be identified by terms such as
believe, expect, may, will, intend, project, plan, estimate or
similar words. Forward-looking statements are subject to a number
of risks and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of the
global economic environment on the Company’s customer base
(particularly financial services firms) potentially impacting our
business and financial condition; competition; changes in
technology and market requirements; decline in demand for the
Company's products; inability to timely develop and introduce new
technologies, products and applications; difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; and the
effect of newly enacted or modified laws, regulation or standards
on the Company and our products. For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the Securities
and Exchange Commission, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
Additional Information and Notice to InvestorsThis
communication is for informational purposes only and does not
constitute an offer to purchase nor a solicitation of an offer to
sell any securities of Mattersight. The tender offer for the shares
of Mattersight common stock and 7% Series B Convertible Preferred
Stock described in this communication has not yet commenced. The
solicitation and offer to purchase shares of Mattersight common
stock and 7% Series B Convertible Preferred Stock will only be made
pursuant to a tender offer statement on Schedule TO and related
exhibits, including the offer to purchase, letter of transmittal,
and other related documents. Upon commencement of the tender offer,
NICE Ltd. and its wholly-owned subsidiaries, Nice Systems, Inc. and
NICE Acquisition Sub, Inc., will file with the SEC a tender offer
statement on Schedule TO and related exhibits, including the offer
to purchase, letter of transmittal, and other related documents. In
addition, Mattersight will file with the SEC a tender offer
solicitation/recommendation statement on Schedule 14D-9 with
respect to the tender offer. These documents will contain important
information, including the terms and conditions of the tender
offer. Investors and security holders are urged to read each of
these documents and any amendments to these documents carefully
when they are available prior to making any decisions with respect
to the tender offer. Investors and security holders will be able to
obtain free copies of these materials (when available) and other
documents filed with the SEC through the web site maintained by the
SEC at www.sec.gov. Copies of the documents filed by NICE Ltd.,
Nice Systems, Inc. and NICE Acquisition Sub, Inc. with the SEC will
also be available free of charge on the Investor Relations section
of our website at www.nice.com and copies of the documents filed by
Mattersight with the SEC will be available free of charge on
Mattersight’s website at www.Mattersight.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20180426005781/en/
NICECorporate Media Contact:Christopher
Irwin-Dudek,
201-561-4442chris.irwin-dudek@nice.comorInvestors:Marty
Cohen, +1 551 256 5354, ETir@nice.comorYisca Erez, +972-9-775-3798,
CETir@nice.com
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