MoneyGram utilizes NICE CXone Guide to better
promote its loyalty program and implement additional tech solutions
to handle day-to-day business challenges
NICE (Nasdaq: NICE) today announced that it has
been named a winner with MoneyGram International in the Ventana
Research 16th Annual Digital Leadership Awards competition for the
Customer Experience category. Ventana’s Customer Experience award
recognizes the organization and technology that best exemplifies
leadership in applications and technologies that support engagement
with customers for any purpose.
MoneyGram, which provides financial services including money
transfers in more than 200 countries and territories, needed a
contextual help solution for its web presence that would be both
powerful for consumers and easy to implement and maintain.
Expanding its existing relationship with NICE, MoneyGram now
utilizes NICE CXone Guide to better promote its loyalty program and
implement additional tech solutions to handle day-to-day business
challenges.
Cyndi Daman, Global Web Manager, MoneyGram International,
explained, “NICE CXone Guide’s capabilities and adaptability give
us more tools to reach our customers on the web. Because we have 14
languages that we work with across 35 websites internationally, we
have to make sure that the message we are putting out in each
region is relevant to that region and CXone Guide allows us to do
that.”
Concluded Daman, “With NICE CXone Guide we’ve seen faster
go-to-market results, an increase in our TrustPilot ratings and an
increase in our conversion rates. We also ran a promotion using
messaging via CXone Guide that yielded us 21,000 engagements over
the course of just 30 days.”
Barry Cooper, President, CX Division, NICE, said,
“Proactively delivering the right guidance at the right time gives
web and mobile visitors the most relevant and appropriate offers or
assistance and reduces friction throughout their digital journey.
As organizations engage their customers on an increasing variety of
digital and voice channels, journey orchestration has become a top
priority. This recognition from Ventana Research highlights NICE’s
ongoing commitment to providing seamless experiences to create
optimal outcomes on customers' channel of choice fosters stronger
customer engagements and markedly improves satisfaction.”
Keith Dawson, VP and Research Director for CX, Ventana
Research, and ISG said, “MoneyGram demonstrated significant
real-world benefits from working with NICE, moving the needle on
key metrics and ultimately delivering a powerful and effective
customer experience. We congratulate NICE and MoneyGram on winning
this award.”
CXone Guide provides proactive, contextual self-service guidance
for Web and Mobile experiences. Guidance can be in the form of
knowledge articles, bots and Intelligent Virtual Assistants (IVAs),
or connection with an agent via chat or messaging.
The Ventana Digital Leadership Awards program recognize
individuals and companies that have embraced the use of technology
to help them lead their businesses and optimize readiness across
their people, processes, information, and technology to grow their
impact and industry potential. As part of the judging process and
methodology, Ventana Research examined case studies and submissions
to evaluate the nominated organization, the individual's leadership
and outcomes using technology, best practices utilized, and the
associated business impact and value. Submissions received spanned
industries and organizational sizes from across the globe.
For the full case study “MoneyGram powers digital transformation
with contextual help from CXone Guide,” please click
here.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Cooper are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms
such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of
changes in economic and business conditions, including as a result
of the COVID-19 pandemic; competition; successful execution of the
Company’s growth strategy; success and growth of the Company’s
cloud Software-as-a-Service business; changes in technology and
market requirements; decline in demand for the Company's products;
inability to timely develop and introduce new technologies,
products and applications; difficulties or delays in absorbing and
integrating acquired operations, products, technologies and
personnel; loss of market share; an inability to maintain certain
marketing and distribution arrangements; the Company’s dependency
on third-party cloud computing platform providers, hosting
facilities and service partners;, cyber security attacks or other
security breaches against the Company; the effect of newly enacted
or modified laws, regulation or standards on the Company and our
products and various other factors and uncertainties discussed in
our filings with the U.S. Securities and Exchange Commission (the
“SEC”). For a more detailed description of the risk factors and
uncertainties affecting the company, refer to the Company's reports
filed from time to time with the SEC, including the Company’s
Annual Report on Form 20-F. The forward-looking statements
contained in this press release are made as of the date of this
press release, and the Company undertakes no obligation to update
or revise them, except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20231205821282/en/
Corporate Media Contact Cindy Morgan-Olson,
+1-646-408-5896, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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