NICE Named a Leader in Customer Engagement Platforms by Top Analyst Firm Highlighting CXone’s Digital and AI Leadership
14 Dicembre 2023 - 2:00PM
Business Wire
NICE named a Leader in Omdia Customer
Engagement Platforms, 2023–24 research report, receiving maximum
scores in vendor execution, solution breadth and CEP
functionality
NICE (Nasdaq: NICE) today announced that it has
been named a Leader in Omdia Customer Engagement Platforms, 2023–24
research report, out of 14 vendors evaluated. NICE also scored the
highest out of the vendors evaluated in the Partners and Ecosystem
category. Leaders were recognized for their strong data management,
allowing organizations to capture data in real-time and build
persistent, unified, and actionable customer profiles. The research
report lauded NICE’s integration of Enlighten AI, its AI engine
purpose-built for CX, throughout CXone, highlighting that NICE’s
ability to orchestrate real-time engagement from billions of
customer interactions helped NICE score 100% in Orchestration.
In the report, Omdia stated, “The bottom line is: in today’s
digital-first experience economy, and against the backdrop of
turbulent times, enterprises can’t underestimate the importance of
scaling quickly to provide unique and relevant experiences across
digital channels and communications.”
Omdia recognized NICE for several strengths including the
scalability of NICE’s CXone platform which Omdia notes is ideal for
companies with remote work models because it allows for 24/7
availability. Omdia said NICE’s diverse range of clients is another
strength, adding it can be an indicator of NICE’s reputation and
reliability in the industry. Omdia also noted that users on review
sites report that CXone excels at combining different products and
tools from other companies into one solution. Omdia also praised
NICE’s Suiteform, a suite of products powered by unified data and
connected workflows that enable scalability and integration into an
ecosystem of native and partner technologies via APIs and
microservices.
Omdia also called out NICE’s recently announced acquisition of
LiveVox, a leading AI-driven proactive outreach provider, stating
that the expected acquisition broadens the NICE portfolio with
capabilities and domain expertise that align.
Barry Cooper, President, CX Division, NICE, said, “NICE
is proud to lead the CX AI transformation and to allow our
customers to lead their respective industries with the power of
data and AI. CXone is the only interaction centric platform that
provides full convergence of all CX assets which is the only way to
fully harness the power of AI in the world of CX. We are proud that
our ongoing advancements are being recognized by Omdia.”
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements This press release contains
forward-looking statements as that term is defined in the Private
Securities Litigation Reform Act of 1995. Such forward-looking
statements, including the statements by Mr. Cooper, are based on
the current beliefs, expectations and assumptions of the management
of NICE Ltd. (the “Company”). In some cases, such forward-looking
statements can be identified by terms such as “believe,” “expect,”
“seek,” “may,” “will,” “intend,” “should,” “project,” “anticipate,”
“plan,” “estimate,” or similar words. Forward-looking statements
are subject to a number of risks and uncertainties that could cause
the actual results or performance of the Company to differ
materially from those described herein, including but not limited
to the impact of changes in economic and business conditions,
including as a result of the COVID-19 pandemic; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
or delays in absorbing and integrating acquired operations,
products, technologies and personnel; loss of market share; an
inability to maintain certain marketing and distribution
arrangements; the Company’s dependency on third-party cloud
computing platform providers, hosting facilities and service
partners;, cyber security attacks or other security breaches
against the Company; the effect of newly enacted or modified laws,
regulation or standards on the Company and our products and various
other factors and uncertainties discussed in our filings with the
U.S. Securities and Exchange Commission (the “SEC”). For a more
detailed description of the risk factors and uncertainties
affecting the company, refer to the Company's reports filed from
time to time with the SEC, including the Company’s Annual Report on
Form 20-F. The forward-looking statements contained in this press
release are made as of the date of this press release, and the
Company undertakes no obligation to update or revise them, except
as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20231214654603/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
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