Leading mobile transportation platform
leverages NICE’s CX AI to empower employees to create an easy,
effortless customer experience
NICE (Nasdaq: NICE) today announced that DiDi
Global has selected NICE Workforce Management (WFM) and Employee
Engagement Manager (EEM) for its cloud-based innovative technology.
DiDi is now positioned to forecast, schedule, and manage contact
center operations worldwide; improve operational efficiency and
employee engagement, and prepare agents to be capable of first call
resolution. Betta, responsible for supporting one of the largest
WFM customer bases globally, has partnered with NICE Value
Realization Services during implementation to execute integrations
and deliver consultation, training, and support services in
multiple countries.
DiDi Global searched for a workforce management solution that
would address its core business, functional, and technical
requirements while being scalable to support growth. With
operations across multiple continents with specific regional
characteristics, NICE WFM combines AI and flexibility to meet most
scheduling requirements that are cost-efficient and accurate to
maintain optimum service levels. With precise forecasting, properly
skilled agents will be available at the right times, leading to
greater customer satisfaction.
The addition of NICE EEM allows staffing needs to be addressed
in real-time, allowing agents to self-manage their work schedules
and produce higher employee engagement and job satisfaction.
Additionally, with Intelligent Intraday Automation, a proactive
approach makes adjustments as needed and eliminates issues before
they occur.
Caio Poli, International Customer Experience Executive
Director, DiDi Global, said, “NICE was the clear choice based
upon multiple factors. We were looking for the best-in-class WFM
cloud solution that would allow our worldwide operations to provide
the best customer experience with operational efficiency and
employee engagement by a solid organization that we trust to
deliver anywhere in the world. NICE Intelligent Intraday Automation
capabilities are impressive, and our decision was driven by an
AI-powered approach and the speed and flexibility of the
cloud.”
Yaron Hertz, President, NICE Americas, said, “As DiDi
continues its global expansion, NICE is excited for the opportunity
to serve one of the most dynamic and innovative app-based
transportation companies of the digital era. We believe that by
selecting NICE’s AI-powered forecasting and machine learning
best-fit scheduling for contact centers and employees, it will help
energize DiDi’s future success.”
About DiDi Global Inc.
DiDi Global Inc. is a leading mobility technology platform. It
offers a wide range of app-based services across Asia Pacific,
Latin America, and other global markets, including ride hailing,
taxi hailing, designated driving, and other forms of shared
mobility as well as certain energy and vehicle services, food
delivery, and intra-city freight services. DiDi provides car
owners, drivers, and delivery partners with flexible work and
income opportunities. It is committed to collaborating with
policymakers, the taxi industry, the automobile industry, and the
communities to solve the world’s transportation, environmental, and
employment challenges through the use of AI technology and
localized smart transportation innovations. DiDi strives to create
better life experiences and greater social value, by building a
safe, inclusive, and sustainable transportation and local services
ecosystem for cities of the future. For more information, please
visit: www.didiglobal.com
About NICE
With NICE (Nasdaq: NICE), it’s never been easier for
organizations of all sizes around the globe to create extraordinary
customer experiences while meeting key business metrics. Featuring
the world’s #1 cloud native customer experience platform, CXone,
NICE is a worldwide leader in AI-powered self-service and
agent-assisted CX software for the contact center – and beyond.
Over 25,000 organizations in more than 150 countries, including
over 85 of the Fortune 100 companies, partner with NICE to
transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. Such forward-looking statements, including the statements by
Mr. Hertz, are based on the current beliefs, expectations and
assumptions of the management of NICE Ltd. (the “Company”). In some
cases, such forward-looking statements can be identified by terms
such as “believe,” “expect,” “seek,” “may,” “will,” “intend,”
“should,” “project,” “anticipate,” “plan,” “estimate,” or similar
words. Forward-looking statements are subject to a number of risks
and uncertainties that could cause the actual results or
performance of the Company to differ materially from those
described herein, including but not limited to the impact of
changes in economic and business conditions; competition;
successful execution of the Company’s growth strategy; success and
growth of the Company’s cloud Software-as-a-Service business;
changes in technology and market requirements; decline in demand
for the Company's products; inability to timely develop and
introduce new technologies, products and applications; difficulties
in making additional acquisitions or difficulties or delays in
absorbing and integrating acquired operations, products,
technologies and personnel; loss of market share; an inability to
maintain certain marketing and distribution arrangements; the
Company’s dependency on third-party cloud computing platform
providers, hosting facilities and service partners; cyber security
attacks or other security breaches against the Company; privacy
concerns; changes in currency exchange rates and interest rates,
the effects of additional tax liabilities resulting from our global
operations, the effect of unexpected events or geo-political
conditions, such as the impact of conflicts in the Middle East that
may disrupt our business and the global economy; the effect of
newly enacted or modified laws, regulation or standards on the
Company and our products and various other factors and
uncertainties discussed in our filings with the U.S. Securities and
Exchange Commission (the “SEC”). For a more detailed description of
the risk factors and uncertainties affecting the company, refer to
the Company's reports filed from time to time with the SEC,
including the Company’s Annual Report on Form 20-F. The
forward-looking statements contained in this press release are made
as of the date of this press release, and the Company undertakes no
obligation to update or revise them, except as required by law.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240227605938/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, media@nice.com Investors Marty Cohen, +1 551
256 5354, ET, ir@nice.com Omri Arens, +972 3 763 0127, CET,
ir@nice.com
Grafico Azioni NICE (NASDAQ:NICE)
Storico
Da Apr 2024 a Mag 2024
Grafico Azioni NICE (NASDAQ:NICE)
Storico
Da Mag 2023 a Mag 2024