UCNN Ucn (MM)

Elite Design Manufacturer Upgrades to UCN inContact(R), Improves Contact Center Efficiency SALT LAKE CITY, Aug. 21 /PRNewswire-FirstCall/ -- UCN Inc. (NASDAQ:UCNN), innovator of on-demand contact center software for intelligent contact routing and agent improvement, has signed a one year, renewable agreement with Tennessee-based Limited Treasures for UCN inContact(R), the award-winning software-as-a-service (SaaS) application for multi-site contact centers and remote workforces. Limited Treasures, a manufacturer and global retailer of entertainment memorabilia, adopted inContact after experiencing poor system reliability from their previous hosted provider. The company required a solution to provide enhanced customer support, advanced reporting features and more versatile routing functionality. "Since our company is undergoing rapid growth, we needed a solution that would give us the ability to make real-time changes," said Scott Eisenhut, Limited Treasures national sales manager. "InContact created a cost-effective means to consolidate three telephony and communications systems that manage the phone, long distance calling and outbound dialing into a single application." The inContact skills-based routing feature has nearly doubled agent productivity metrics for Limited Treasures. Calls in queue have decreased 88% compared to the previous provider. The advanced functions of the outbound dialer and automated callback features have also generated higher customer satisfaction levels. "A robust range of tracking and reporting has been paramount to how we manage our center," notes Eisenhut, "and inContact makes this all possible." Said Paul Jarman, UCN CEO: "This is not the first time UCN has successfully replaced an existing hosted solution. The breadth of functionality provided by inContact, coupled with our depth of experience as a network infrastructure provider, puts us in a position our hosted competitors cannot match. Our enterprise-grade ACD and redundant server centers in Los Angeles and Dallas offer a best-in-class platform designed to increase productivity, improve performance insights and reduce overall operational costs." About UCN UCN Inc. (NASDAQ:UCNN) is an innovator of software-as-a-service (SaaS) applications for multi-site contact centers and remote workforces. The UCN inContact(R) platform intelligently routes multi-media contacts to agents anywhere while improving management visibility, agent productivity and agent retention. UCN's patented software includes an enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI. Agent performance optimization features include customer experience surveys and agent scoring analysis, call monitoring, call recording, workforce scheduling and forecasting, hiring tools to reduce attrition, and targeted training delivered to the agent desktop. The inContact all-in-one on-demand platform delivers rapid application development tools for IT control, no capital expenditure, Fortune 500-compliant security, and a 24/7/365 managed network with carrier-grade redundancy. To learn more about UCN, visit http://www.ucn.net/. About Limited Treasures Limited Treasures(R) located in Brentwood, Tenn., is a diverse manufacturer of uniquely designed and printed products since 1998. Using a one-of-a-kind four color printing capability, Limited Treasures has obtained many highly sought licenses including Elvis Presley Enterprises, I Love Lucy, Betty Boop, Walt Disney, Hautman Brothers and Keith Kimberlin. Limited Treasures is the exclusive manufacturer of the 50 States of America Coin Bears(R). Limited Treasures' products are available at many fine gift, coin and toy shops across the United States and the world. Safe Harbor Statement: The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the Company's behalf. All statements, other than statements of historical facts which address the Company's expectations of sources of capital or which express the Company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the Company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the Company, actual results may differ materially from the expectations expressed in the forward-looking statements. (For the complete statement, please click to: http://www.ucn.net/safeharbor.) DATASOURCE: UCN Inc. CONTACT: Aaron Glauser, Communications Director of UCN Inc., +1-801-320-3468, ; or Investors, Scott Liolios or Ron Both, both of Liolios Group Inc, +1-949-574-3860, , for UCN Inc. Web site: http://www.ucn.net/

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