Vonage Communications APIs enhance and build
improved customer experiences
HOLMDEL, N.J., April 19,
2022 /PRNewswire/ -- Vonage (Nasdaq: VG), a global
leader in cloud communications helping businesses accelerate their
digital transformation, is enabling China-based edtech platform
PalFish (伴鱼) to seamlessly connect with current and
potential customers across multiple communications channels using
the Vonage Communications Platform.
PalFish is a professional private online tutoring platform
designed for English language learners from 3 - 12 years old
and based on Pearson academic programs. With thousands of overseas
students across South Asia on its
platform, PalFish offers short duration classes of 25 minutes each
through various interactive tools, helping kids maintain high
attention to achieve an ideal learning outcome.
Vonage Communications APIs allow developers to easily enhance
and build intelligent, intuitive customer experiences directly into
their existing applications and devices. By embedding the Vonage
Voice API and Messages API for WhatsApp communications into its
platform, PalFish is able to connect with teachers, parents
and students at scale, across geographies and channels.
The Vonage Voice API enables the creation of automated and
personalized customer interactions with AI. From voice bots to
customized conversational AI and analytics, the Voice API can be
directly integrated to existing systems and processes. PalFish has
deployed the Voice API in its contact center to enhance
communications with parents for post-purchase services.
"The partnership with Vonage has been crucial to helping us
reach our audience more effectively," said a representative from
PalFish. "While the use of communication APIs is a first for
PalFish, the integration of the solution into our existing systems
was seamless and fuss-free. This has not only enabled us to enhance
customer experience but also helped us acquire new customers."
PalFish is also using the Vonage Messages API to offer efficient
and seamless communication via WhatsApp. Using Vonage's Messages
API – integrated directly with WhatsApp, PalFish's tele-sales
representatives communicate with parents around student information
and enrollments.
"The use of edtech services has skyrocketed since COVID-19. In
Asia Pacific, the e-learning
market size will be worth USD 90
billion by 2026.1 Service providers need to
effectively reach their audience in order to tap into this growing
market and acquire new customers. The Vonage Communications
Platform enables businesses like PalFish to easily integrate
scalable, international capabilities into their existing offering
and connect with their customers on their preferred channels," said
Sunny Rao, Senior Vice President,
Global Sales, Vonage.
With an ever-growing network of more than one million registered
developers, the Vonage Communications Platform makes it easy for
organizations to use APIs to disrupt their industries, and enable
the type of business continuity, remote work, and remote delivery
of services that is so essential in today's environment. Through
its partners, Vonage's platform is at the center of many notable
transformational projects in the APAC region, and a de facto for
startups.
To find out more about Vonage, visit www.vonage.com.
About PalFish
PalFish is an education technology company founded in
Beijing, headquartered in
Singapore, and with regional
offices around the globe. We are committed to helping children aged
3-12 worldwide reimagine the learning through our digital solutions
and customized learning products. Language learning is an integral
part to child early development, and it is vital to children's
future growth and lifetime success. With PalFish's innovative
advantages, we have established a powerful product matrix with
several applications championing the market.
Since 2017, PalFish has developed multiple online language
learning products for children aged 3-12, including the most
popular PalFish English Reading,PalFish English Class, and PalFish
Chinese etc. These APPs serve children of theirvarious learning
needs through customized paths including audio picture bookreading
and native English teacher private tutorials.
At PalFish, we keep developing innovative, caring and effective
learning solutions and platforms for the children worldwide.
Together with them, we look forward to reshaping what is possible
for education.
About Vonage
Vonage, (Nasdaq:VG) a global cloud communications leader, helps
businesses accelerate their digital transformation. Vonage's
Communications Platform is fully programmable and allows for the
integration of Video, Voice, Chat, Messaging, AI and Verification
into existing products, workflows and systems. Vonage's fully
programmable unified communications and contact center applications
are built from the Vonage platform and enable companies to
transform how they communicate and operate from the office or
remotely - providing the flexibility required to create meaningful
engagements.
Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout
the United States, Europe, Israel and Asia. To follow Vonage on Twitter, please
visit www.twitter.com/vonage. To become a fan on Facebook, go
to facebook.com/vonage. To subscribe on YouTube,
visit youtube.com/vonage.
1 https://sg.channelasia.tech/mediareleases/135762/asia-pacific-e-learning-market-a-usd-90-billion/
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SOURCE Vonage