Powered by Vonage, Headsets.com boasts a 98% success rate
answering all calls within four rings
HOLMDEL,
N.J., May 4, 2022 /PRNewswire/ -- Vonage
(Nasdaq: VG), a global leader in cloud communications helping
businesses accelerate their digital transformation, provides an
integrated unified communications and contact center solution to
Headsets.com, enabling seamless agent experience and peerless
customer service.
The team behind Headsets.com has been America's headsets
specialists for 25 years, providing over 1.5 million businesses
with high-quality, ergonomic wired or wireless headsets for office
or remote work. As the leading headset supplier in North America, peerless customer service -
what the team calls "customer love" - is the bedrock of the
company's culture. From start to finish, at every touchpoint, the
Headsets.com customer experience is paramount.
To meet these high standards of customer experience,
Headsets.com, the prime retailer of Leitner headsets, relies on
Vonage Business Communications (VBC) for a flexible, unified
communications experience for their on-site and hybrid work
employees, integrated with Vonage's contact center solution for
increased productivity and personalized, intelligent customer
connections. With Vonage, the Headsets.com team has strategically
built both internal and external communications workflows that
power exceptional experiences for both customers and
employees.
"At Headsets.com, customer love drives every decision we make as
a company," said Rick Mills, CFO at
Headsets.com. "We have an amazing team that truly wants to help and
support our customers however they can and give them the best
experience possible, every time. To make this possible, we need to
provide our team members with communications technology that is
reliable, fast, simple, and integrated - and Vonage does that."
Headsets.com sets an exceptional standard for its customer
support team - answer every call live within just four rings. And
powered by Vonage, the team has a 98% success rate. The
Headsets.com customer journey is marked by real-time interactions,
intelligent routing (no phone trees here), and advanced data
reporting, all working together to create the smoothest, most
positive experience for every customer, every time.
"We are seeing increased demand for unified communications
integrated with contact center capabilities, CRM and business apps
to create more engaging customer experiences," said Jay Bellissimo, Chief Operating Officer at
Vonage. "Vonage is proud to provide the applications and solutions
that enable Headsets.com to offer unparalleled customer support and
seamless employee communications."
Read the full case study to find out more about how Headsets.com
is using Vonage's fully integrated unified communications and
contact center solutions to deliver more flexible, intelligent, and
personal connections for its customers and agents.
To find out more about Vonage, visit www.vonage.com.
About Vonage
Vonage, (Nasdaq:VG) a global cloud communications leader, helps
businesses accelerate their digital transformation. Vonage's
Communications Platform is fully programmable and allows for the
integration of Video, Voice, Chat, Messaging, AI and Verification
into existing products, workflows and systems. Vonage's fully
programmable unified communications and contact center applications
are built from the Vonage platform and enable companies to
transform how they communicate and operate from the office or
remotely - providing the flexibility required to create meaningful
engagements.
Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout
the United States, Europe, Israel and Asia. To follow Vonage on Twitter, please
visit www.twitter.com/vonage. To become a fan on Facebook, go
to facebook.com/vonage. To subscribe on YouTube,
visit youtube.com/vonage.
Media Contact: Elise Leonard, 732.837.3801,
elise.leonard@vonage.com
Investor Contact: Monica Gould (212)
871-3927, ir@vonage.com
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SOURCE Vonage
