Lawsuit Filed by Hagens Berman against Ford Motor Co. Alleging MyFord Touch System Defective
16 Luglio 2013 - 2:50AM
Business Wire
Hagens Berman Sobol Shapiro LLP, a national consumer-protection
law firm, today filed a proposed class-action lawsuit alleging that
Ford Motor Company’s (NYSE:F) MyFord Touch, MyLincoln Touch and
MyMercury Touch touchscreen systems are defective, often freezing,
failing to respond to voice and touch commands and failing to
connect to mobile phones.
The 41-page complaint, filed in the U.S. District Court for
Central California, includes a long litany of problems with the
system, and details Ford’s failed attempts at correcting the system
through system updates and other fixes.
Owners of Ford, Lincoln or Mercury vehicles with the MyFord
Touch, MyLincoln Touch or MyMercury Touch systems can contact a
Hagens Berman attorney to discuss the case by calling (206)
623-7292 or by emailing MyFordTouch@hbsslaw.com.
The systems, introduced by Ford in 2011, promised owners of
Ford, Lincoln and Mercury vehicles with the ability to seamlessly
operate audio controls, use a GPS navigation system, control
climate systems and operate a Bluetooth-enabled device through the
system.
“In theory, MyFord Touch is a brilliant idea and worth the
premium that Ford charged its customers for the system,” said Steve
Berman, managing partner of Hagens Berman and one of the attorneys
who filed the lawsuit. “In reality, the system is fundamentally
flawed, failing to reliably provide functionality, amounting to an
inconvenience at best, and a serious safety issue at worst.”
According to the suit, the system fails even while controlling
crucial vehicle functions, such as the defroster and rear-view
camera, which are controlled through the system, putting drivers
and passengers at risk.
The complaint also calls out consumer complaints involving the
vehicles’ GPS navigation system. According to the complaint, the
touchscreen will turn off, turn back on with a message saying it is
“performing scheduled maintenance” leaving the driver without any
directional guidance.
The lawsuit claims that Ford has demonstrated it is aware of the
problem, having issued several technical service bulletins and
software updates. In addition, the complaint documents a number of
consumer complaints in the National Highway Traffic Safety
Administration’s database, all detailing issues with the
touchscreen system.
The lawsuit seeks to represent a class of individuals who are
current or former owners of vehicles with the systems installed. It
seeks compensation for members of the proposed class for violations
of consumer protection laws and breach of express and implied
warranties.
Additional information about this case is available at
http://www.hbsslaw.com/cases-and-investigations/cases/MyFordTouch.
About Hagens Berman
Seattle-based Hagens Berman Sobol Shapiro LLP represents
consumers, whistleblowers, investors, workers and others in complex
and class-action litigation. The firm has offices in nine cities
and has been named to the National Law Journal’s Plaintiffs’ Hot
List five times. Founded in 1993, HBSS continues to successfully
fight for consumer rights in large, complex litigation against
large corporations. More about the law firm and its successes can
be found at www.hbsslaw.com. Visit the firm’s class-action law blog
at www.classactionlawtoday.com.
Grafico Azioni Winthrop (NYSE:FUR)
Storico
Da Giu 2024 a Lug 2024
Grafico Azioni Winthrop (NYSE:FUR)
Storico
Da Lug 2023 a Lug 2024
