Gateway Notebooks Are Number One in Customer Satisfaction Poll for Third Consecutive Quarter
29 Agosto 2007 - 2:00PM
PR Newswire (US)
Gateway's mean satisfaction positions in Technology Business
Research study continue to set new records IRVINE, Calif., Aug. 29
/PRNewswire-FirstCall/ -- Gateway, Inc. today announced that it has
earned the top spot in Technology Business Research's (TBR)
Corporate IT Buying Behavior and Customer Satisfaction Study for
Corporate Notebooks in the second quarter of 2007. This is the
third consecutive quarter that Gateway has occupied TBR's top spot
for notebooks. For the past three reporting periods, the company
was also ranked number one in customer satisfaction for its
corporate desktops. Leading customer satisfaction scores in TBR's
studies for both corporate notebooks and desktops show that
Gateway's investment in purely North American technical support for
U.S. customers is being rewarded. According to the recent TBR
report, it is the quality of Gateway's customer relationships that
largely contributed to its status. Gateway's mean satisfaction
positions continue to set new records. In spite of industry-wide
shortages, Gateway rated significantly higher than the industry
average in replacement parts availability and ease of doing
business. Customer loyalty improved substantially and scores for
phone support, notebook value, delivery and repair time remained
stable. "Customer care is a top priority at Gateway," said Ed
Coleman, Gateway chief executive officer. "We're very pleased that
customers continue to appreciate our high standards for quality and
service. It is our goal to continually exceed our customer's
expectations with progressive process improvements designed to
deliver high quality products in a timely, professional manner."
"Of all players, Gateway's performance has improved most
significantly and its momentum continues to build," said Julie
Perron, Technology Business Research manager of primary research.
"Gateway has established an excellent reputation for customer
service, a particularly notable achievement considering its
corporate customers have the industry's highest expectations."
About Gateway Since its founding in 1985, Irvine, Calif.-based
Gateway (NYSE:GTW) has been a technology pioneer, offering
award-winning PCs, servers and related products to consumers,
businesses, government agencies and schools. Gateway is the fourth
largest PC company in the U.S. and among the top ten worldwide. The
company's value-based eMachines brand is sold exclusively by
leading retailers worldwide, while the premium Gateway line is
available at major retailers, over the web and phone, and through
its direct and indirect sales force. See http://www.gateway.com/
for more information. DATASOURCE: Gateway, Inc. CONTACT: Erin
Davern of Gateway, Inc., +1-949-471-7785, Web site:
http://www.gateway.com/
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