SWW Sitel

Consumer Care Services Business Unit Expands Services OMAHA, Neb., Dec. 20 /PRNewswire-FirstCall/ -- SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today the signing of a multi-year agreement with one of North America's energy solutions companies, to support their customer care and sales contact functions. The 5-year agreement further underscores SITEL's leading service offering in the utility industry, where its solutions are provided to utility companies on four continents. SITEL will provide services to the energy provider from approximately 175 workstations in two Canadian facilities, Toronto and St. Catharines. This energy sector agreement is the most recent of several contracts signed by the SITEL's North American Consumer Care Services business unit in 2005 showing considerable growth in health care, government, consumer goods, and the energy & utilities sector. Mike Wedige, President of the North American Consumer Care Services Business Unit, stated, "We are extremely excited to have won this very meaningful contract. We are certainly one of the leaders in the contact center industry in providing services to the utility sector. This win is a confirmation of this leadership. We appreciate the confidence that such a major player in the energy industry has put in our ability to support their customers." Wedige continued, "Our business unit has shown extraordinary growth, not only in the energy and consumer sectors, but with new contracts in the government and health care sectors. The Consumer group has worked well with our clients in building our communication and business relationships, which in turn has enabled us to continue giving good service to the end customer. This is the foundation of our growth with companies in both existing and new industries." About SITEL SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles. SITEL manages approximately two million customer interactions per day via the telephone, e-mail, Internet and traditional mail. SITEL has over 34,000 employees in 90 global contact centers, utilizing more than 25 languages and dialects to serve customers in 55 countries. SITEL is a leader in the contact center industry. Please visit SITEL's website at http://www.sitel.com/ for further information. This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Exchange Act. The word "will" and similar expressions in this news release identify forward-looking statements, which speak only as of the date the statement is made. SITEL assumes no obligation to update any such forward-looking statement. Although SITEL believes that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct. Because forward-looking statements involve risks and uncertainties, future events and actual results could differ materially from those set forth in, contemplated by or underlying the forward-looking statements. Important factors that could cause actual results to differ materially from SITEL's expectations may include, but are not limited to the following, many of which are outside SITEL's control: the client's budgets and plans, customer demand for the client's products and services, unanticipated labor, contract or technical difficulties, delays in ramp up of services, contract termination provisions, reliance on major subcontractors and strategic partners, conditions affecting the client's industry, industry regulation, reliance on telecommunications and computer technology, general and local economic trends and conditions, and competitive pressures in SITEL's industry. SITEL's Form 10-K, 10-Q and 8-K reports filed with the Securities and Exchange Commission describe other important factors that may impact SITEL's business, results of operation and financial condition and cause actual results to differ materially from those set forth in, contemplated by or underlying the forward-looking statements. DATASOURCE: SITEL Corporation CONTACT: Bill Sims, Investor Relations of SITEL Corporation, +1-402-963-6810 Web site: http://www.sitel.com/

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