SAN FRANCISCO, June 11, 2019 /CNW/ - Customer experience
consulting and solutions company McorpCX, Inc. (TSXV: MCX, OTCQB:
MCCX) ("McorpCX" or the "Company") is pleased to announce the
appointment of Mr. Rajesh Makhija as
President and Chief Executive Officer, effective June 7, 2019.
"I believe McorpCX is one of the leading companies that enhance
customer and employee experience ("CX"), brand, and loyalty by
leveraging data across all customer touchpoints. I couldn't be more
excited to be part of this organization, which I believe delivers
high quality service and innovative solutions to a very marquee set
of clients" said Mr. Makhija. "The opportunity ahead for McorpCX is
vast, and a big part of my job will be to accelerate and expand the
portfolio of solutions, through both organic and inorganic means,
in order to drive value for our shareholders, and bring
comprehensive CX solutions to our customers."
Most recently, Mr. Makhija was simultaneously CEO of leading
Policy Administration Software product companies Wyde (Life/P&C
Insurance) and Eldorado (Health
Insurance), both part of Mphasis, a $1Billion Blackstone majority owned IT services
firm. In recognition of his performance in transforming these
businesses, he was awarded the Gold Stevie Award for "Executive of
the Year" and due to his work at Eldorado he received the Bronze Award for
"Company of the Year" at the 2017 American Business Awards. In
addition, Mr. Makhija also served as Chief M&A Officer and
Chief Marketing Officer for Mphasis Group.
Mr. Makhija holds a degree in Electronics Engineering and an MBA
(PGDM) from IIM, Ahmedabad. He is also an Alumni of Wharton
Business School, University of
Pennsylvania, having completed the Advanced Management
Program.
Mr. Makhija succeeds Gregg Budoi,
who while stepping down from the position of Interim CEO and
President will remain a member of the McorpCX Board of Directors.
"I joined the Company to serve as the Interim CEO and President
while we searched for a leader with a demonstrated track record of
growing technology-enhanced consultative and analytics companies"
stated Mr. Budoi. "In joining McorpCX, I believe Mr. Makhija brings
the expertise necessary to facilitate our continued organic growth
while seeking complimentary platform companies or technologies to
further our consultative CX business."
Commencing in the fall of 2017, McorpCX dedicated its resources
toward growing its CX consulting business. This strategic shift
allowed the Company to broaden its client base and further deepen
its relationships with existing clients in order to have a more
robust platform upon which to grow, resulting in a 59% revenue
growth rate from the year ending December
31, 2017 to the year ended December
31, 2018.
"While we have been pleased with our continued growth, we are
looking forward to Mr. Makhija bringing his proven experience in
accelerating performance for and leading fast-growth services
companies that leverage technology and software platforms." said
Michael Hinshaw, Chairman of
McorpCX's Board of Directors. "Further, we believe that he will
provide us significant support in continuing our journey toward
expanding our offerings across industries, augmenting and
leveraging new products and services to enhance our existing
consultative and data analytics abilities."
Mr. Makhija will also be joining the McorpCX Board of Directors.
With this appointment, the McorpCX Board of Directors will comprise
five directors, three of whom are independent.
About McorpCX
McorpCX (http://mcorp.cx) is a customer experience services
company targeting the Global Customer Experience Management (CXM)
market, estimated by marketsandmarkets to grow from
USD 7.8 Billion in 2019 to
14.5 Billion USD by 2022, at a CAGR
of 13.3% during this period. Customers range from Fortune 100
brands to fast-moving mid-market leaders and other customer-centric
companies. McorpCX is focused on pursuing value-enhancing growth
opportunities for its shareholders.
For more information, please contact:
General Information: 1-866-526-2655 toll free in the U.S., or
+1-415-526-2655
Investors: ir@mcorp.cx
Website: http://mcorp.cx
Twitter: @McorpCX (https://twitter.com/mcorpcx)
Forward-Looking Statements
Certain statements contained in this press release may
constitute "forward-looking statements" within the meaning of
the United States securities laws
and applicable Canadian securities legislation. These statements
are, in effect, management's attempt to predict future events, and
thus are subject to various risks and uncertainties. Readers should
not place undue reliance on forward-looking statements, which
reflect management's views only as of the date hereof. All
statements, other than statements of historical fact, regarding our
financial position, business strategy and management's plans and
objectives for future operations are forward-looking
statements. When used in this press release, the words
"anticipate," "believe," "estimate," "expect," and "intend" and
words or phrases of similar meaning, as they relate to the Company
and its management are intended to help identify forward-looking
statements. Although we believe that management's
expectations as reflected in forward-looking statements are
reasonable, we cannot assure readers that those expectations will
prove to be correct. Forward-looking statements include
statements relating to the Company's business and operations as
well as the anticipated growth Global Customer Experience
Management (CEM) market. Such statements involve assumptions
relating to the Company's business, the ability of the Company to
execute on its business plan, the competitive environment of the
Company's products and services and the future development and
pricing of the Company's products and services. Such
forward-looking statements involve known and unknown risks,
uncertainties and other factors that may cause the Company's actual
results to be materially different from any future results
expressed or implied by these statements. Such factors include the
following: general economic and business conditions, changes in
demand for the Company's products and services, changes in the
competitive environment and the introduction of competing software
solutions by competitors, the Company's ability to complete any
future required financing and the Company's dependence upon and
availability of qualified personnel. In light of these and other
uncertainties, the forward-looking statements included in this
press release should not be regarded as a representation by the
Company that its plans and objectives will be achieved. These
forward-looking statements speak only as of the date of this press
release, and the Company undertakes no obligation to update or
revise the statements.
Neither TSX Venture Exchange nor its Regulation Services
Provider (as that term is defined in policies of the TSX Venture
Exchange) accepts responsibility for the adequacy or accuracy of
this release.
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SOURCE McorpCX, Inc.