Customer Satisfaction Rises as InfoVista Helps TRUE Meet Growing Demand for Customized Telecom Services Leading Asian telecom services provider uses InfoVista to improve network performance, troubleshooting capabilities, traffic usage patterns and SLA reporting PARIS and HERNDON, Va., Feb. 22 /PRNewswire/ -- InfoVista (Nasdaq: IVTA; Nouveau Marche: FR0004031649), the leading service-centric performance management software company today announced that True Corporation Public Company Limited (TRUE), formerly Telecom Asia, deployed InfoVista to provide its customers' visibility on Service Performance and to monitor Service Level Agreements (SLAs). A key driver for TRUE's selection of InfoVista was the telecommunication service provider's focus on meeting evolving customer needs and further boosting customer service and satisfaction. InfoVista helps TRUE ensure a highly reliable network for corporate customers, and allows the company to provide SLA reports to give customers peace of mind that service is meeting expectations. TRUE selected InfoVista after evaluating a range of solutions, noting ease of customization for special client requirements and scalability among the deciding factors. As a provider of IP managed services, TRUE provides network services to large enterprises such as banks with mission critical applications. TRUE takes a proactive approach to customer satisfaction, in part by using InfoVista's Service Level Management tool for SLA monitoring and reporting. InfoVista's solutions used by TRUE span various IT managers' functions and enable collaboration. For example, operations groups use the predictive alert function for network troubleshooting. Infrastructure and planning groups use the traffic utilization and capacity planning functions to provide customers with sufficient bandwidth and to manage resources. "Telecom service providers are under more pressure than ever to increase customization, implement new technologies, reduce operating costs, and improve customer retention," said Serge Genetet, SVP Asia Pacific Operations for InfoVista. "By using InfoVista's service-centric approach to enhance performance and reporting capabilities, TRUE provides a benchmark for other service providers for improving network operations and customer satisfaction." True Corporation Public Company Limited is Thailand's only fully integrated telecommunications solutions provider and is a leader in the Bangkok metropolitan area (BMA). The company provides consumers, small and medium enterprises and corporations with the full range of voice, data and multimedia solutions customized to meet their needs. TRUE is now the largest fixed phone line service provider in the Bangkok metropolitan area with almost two million lines in use, the largest Broadband operator in the country and a major player in the wireless, cellular and Internet markets. The company was first listed on the Stock Exchange of Thailand (SET) in December 1993 and trades under the ticker symbol TRUE. About InfoVista InfoVista is the Service-Centric Performance Management Software Company that assures the optimal delivery of business-critical IT services. Driven by a uniquely adaptive and real-time technology foundation, InfoVista solutions improve business effectiveness, reduce operating risk, lower cost of operations, increase agility and create competitive advantage. Eighty percent of the world's largest service providers as ranked by Fortune(R), as well as leading Global 2000 enterprises, rely on InfoVista to enhance the business value of their technology assets. Representative customers include Allstream, Banques Populaires, Banque de France, Broadwing Communications, Defense Information Systems Agency (DISA), Deloitte & Touche, Deutsche Telecom, France Telecom, Savvis Corporation, SingTel, US Cellular and Verio Inc. InfoVista stock is traded on the Nasdaq (IVTA) and the Nouveau Marche (FR0004031649). For more information about the company, please visit http://www.infovista.com/ DATASOURCE: InfoVista CONTACT: Joanne Rasch of A&R Partners for InfoVista, +1-301-871-3335, ; or Arlene Taffera of InfoVista, +1-703-435-2435 ext. 236, Web site: http://www.infovista.com/ Company News On-Call: http://www.prnewswire.com/comp/149429.html

Copyright