Manufacturers, Retailers Facing Rising Coupon Fraud
29 Giugno 2009 - 10:08PM
Dow Jones News
Coupon fraud is on the rise and some major manufacturers and
retailers are crying foul.
From 1986 to 2001, the Coupon Information Corp., a nonprofit
watchdog for the coupon industry, reported only two cases of
investigated or prosecuted coupon fraud. In 2007, there were only
nine. However, in the last year and a half, there have been 93 such
cases and the numbers are expected to continue to rise as the
recession drags on and the Internet offers new tools for coupon
fraud.
CIC says the cost of these counterfeits has easily been in the
tens of millions of dollars, according to a survey of 24 major
consumer-products manufacturers. One consumer-product manufacturer
estimates its losses to counterfeit coupons now exceed $3 million a
year.
"People are desperate to steal now," said CIC Executive Director
Bud Miller. "And it's going to get worse before it gets
better."
Manufacturers and CIC held a meeting in Washington, D.C., last
week to update their joint efforts to fight coupon fraud.
Techniques used in coupon fraud include reprinting in-store coupons
and even smudging bar codes to extend expiration dates.
According to Inmar Inc., a coupon processing agent, coupon
redemption in the fourth quarter of 2008 rose nearly 10% from the
year before, the first jump in redemption since the early
1990s.
"Consumer response remained strong for the year with 2.6 billion
coupons redeemed, the third year in a row at that level," Inmar
said in a press release on its Web site. "The weak economy was a
major factor in stopping the steady decline that coupon redemption
had seen in the years prior to 2006. The peak year for coupon
redemption was 1992, at the end of the last major recession, when
7.9 billion coupons were redeemed."
Inmar director of marketing, Matthew Tilley, said coupon
redemption has surged nearly 17% in the first quarter of 2009
compared with a year ago, and Inmar expects double-digit growth for
the second quarter.
Larry Joseloff, vice president of National Retail Federation,
said retailers have few options to control coupon usage. They can
either set a certain number of times a customer can use a coupon or
make each code unique and never issue randomly generated,
transferable coupons.
In January 2008, Nestle Purina Petcare Co. issued 250 coupons
for a free bag of its adult dry dog food. As of May 5, the company
said, 2,754 coupons for the product have been redeemed, but
declined to comment further on coupon fraud.
This month, Coca-Cola Co. (KO) had to withdraw a free 12-pack
coupon from its "My Coke Rewards" program due to "widespread
counterfeiting," warning consumers in a statement that "attempts to
submit counterfeit coupons may result in civil action or criminal
prosecution."
"Coca-Cola recognizes the potential for coupon fraud and we
continually work to increase the security and integrity of our
coupons," said Coke spokeswoman Susan Stribling, adding that it's
an industrywide issue and that Coke works with other manufacturers
and retailers to address the problem.
Drugstore chains have also been targeted, with Web sites
specifically created to trade or discuss coupon use from the
chains.
CVS Caremark Corp. (CVS) said the Web sites infringe on it
intellectual copyrights and said any "links to any printable
in-store redeemable CVS coupons are unlawful."
CVS spokesman Michael DeAngelis says the company's ExtraCare
program, which gives loyal customers exclusive savings from the
retailer and its manufacturing partners, such as Unilever PLC (UL)
and Coke, helps thwart some coupon misuse and online coupon abuse
by linking the coupons with customer loyalty cards.
However, Walgreen Co. (WAG) spokeswoman Tiffani Washington notes
the use of "Internet coupons is difficult to control."
-By Kate Zhao, Dow Jones Newswire; 212-416-2665;
ying.zhao@dowjones.com