Claims portal and First Notice of Loss process
deployed in less than 12 weeks
MCLEAN,
Va., Feb. 21, 2024 /CNW/ -- Appian
(Nasdaq: APPN) announced today that Global Excel Management Inc.
(Global Excel) has selected Appian and the Appian Connected Claims
Solution to enhance Global Excel's insurance claims processes.
Global Excel is a leading health insurance claims management
company offering a complete range of risk mitigation, cost
containment, claims management, and medical assistance services to
clients around the world. With Appian Connected Claims, Global
Excel will modernize operations and optimize claims processes using
the solution's data integration, AI, and process automation
capabilities.
With Appian Connected Claims, Global Excel
will modernize operations and optimize claims processes.
Through this intelligent and connected approach to claims
management, Global Excel Management aims to further expedite claim
settlements, reduce costs, and enhance the customer experience.
Using Appian's adaptable workflows, Global Excel successfully
implemented a claims portal and First Notice of Loss (FNOL) intake
process in less than 12 weeks. Connected Claims also provides
business users with the capability to configure workflows without
IT intervention, facilitating a swift onboarding process for new
institutions and policies. In the next phase of the project, Global
Excel will focus on the adjudication of the entire claim
process.
"As a worldwide expert providing a comprehensive range of
healthcare risk management solutions, we needed a partner who could
help us navigate the technological intricacies of our industry with
heightened efficiency, while maintaining a commitment to
operational excellence and client-centric service," said,
Kelly Maurice, VP of Digital
Solutions, Global Excel Management. "With Connected Claims our goal
is to unify and extend data, optimize our first notice of loss and
claims intake, and accelerate the entire claims process."
Top benefits of the Appian Connected Claims solution
include:
- Connected data and systems. Unlock a 360-degree view
that extends the value of claims software such as Guidewire, Amazon
Connect, and Salesforce.
- Accelerated time to settlement. Automate claims
processes to improve data quality, reduce claims leakage, and
increase straight-through processing.
- Delivery of a seamless customer experience. Create a
total experience that spans web and mobile devices for customers,
employees, and partners.
- Improved fraud management. Enhance
fraud detection capabilities to prevent payouts on
suspicious claims or initiate Special Investigation Unit (SIU)
referrals for further investigation.
"The era of prolonged, cost-prohibitive modernization projects
is behind us," said Sanat Joshi,
Executive Vice President, Product and Innovations at Appian.
"Insurance companies need technology that helps them adapt and
evolve quickly. Appian's integration of people, automation, AI, and
data in unified workflows, delivered at low-code speed, means
insurers can imbue transparency and efficiency into their claims
environment. We are excited to support GEM on their transformation
journey."
To learn more about Appian Connected Claims, visit:
https://ap.pn/42HKRsd.
About Appian
Appian is a software company that
automates business processes. The Appian AI Process Platform
includes everything you need to design, automate, and optimize even
the most complex processes, from start to finish. The world's most
innovative organizations trust Appian to improve their workflows,
unify data, and optimize operations—resulting in better growth and
superior customer experiences. For more information,
visit appian.com.
Follow Appian: LinkedIn, Twitter.
Follow Appian UK: LinkedIn, Twitter.
About Global Excel
Global Excel Management Inc.
(globalexcel.com) is a full-service provider of global healthcare
risk management solutions. Global Excel, together with its
subsidiaries based in Canada,
USA, Mexico, Europe, Africa, and Asia, offers a complete range of risk
mitigation, cost containment, claims management and medical
assistance services to over 360 international clients located in
more than 90 countries around the world. As a group, Global Excel
will manage approximately 360,000 inpatient, outpatient and
non-medical cases per year and processes in excess of $1.9B USD in healthcare claims annually.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/global-excel-management-modernizes-claims-experience-with-appian-connected-claims-302067086.html
SOURCE Appian