AI-powered case management empowers
organisations to easily orchestrate workflows, drive efficiency,
and ensure compliance across their operations
LONDON, March 6, 2024 /PRNewswire/ -- Appian (Nasdaq:
APPN) announced immediate availability of Appian Case Management
Studio, an AI-powered modular case management designer with which
users can quickly configure case management applications for their
business operations. Case Management Studio helps line of business
teams connect case data, systems, and teams to optimise common case
management workflows, such as internal operations, customer service
management, employee onboarding, regulatory compliance, and
more.
"Effective case management supports innovation and customer
experience. The efficiency of our operations team, and harnessing
insights to inform improving our processes and customer
interactions are vital," said Dylan
Fulmer, Senior Director Product, Internal Applications at
3E. "We are proud to be an early adopter of this technology and are
excited about the impact Appian Case Management Studio can have on
our employees and our operations."
Appian Case Management Studio offers intuitive tools for rapidly
building custom case management applications on the Appian
Platform. With drag-and-drop form creation, simplified data
modelling, and simple workflow controls, this case management as a
service (CMaaS) approach helps users swiftly launch apps for
complex casework.
Advanced AI and automation capabilities assist at every
stage of the case, helping business users streamline their
workflows by managing routine case management tasks like case note
and document content summarisation, case linking, and AI-powered
search and duplication resolution. Case Management Studio also
solves operational problems by connecting departments, identifying
existing inefficiencies, and providing business leaders with
automated insights for continuous improvement and process
excellence.
Organisations can use Appian Case Management Studio to:
- Accelerate application delivery. Appian Case
Management Studio includes a robust set of essential features that
cover 80% of typical case management needs right out of the box,
with additional modules available, such as Appian Portals,
integration with enterprise systems, Appian RPA, and Appian AI
Skills. This modular approach accelerates deployment and increases
flexibility, ensuring a faster time to value and a quicker path to
ROI.
- Empower business users. Case Management Studio puts
the business user in control of their casework with intuitive
configurations and visual workflow design. Business technologists
are empowered to easily create forms, data models, workflows, and
reports as well as modify case types without IT involvement. This
intuitive, self-service approach democratises development, allowing
faster adaptation to business needs and decreased reliance on
IT.
- Assist users with AI. Case Management Studio gives
users advanced AI capabilities to summarise and search for cases,
identify and resolve overlap, and automate repetitive work. All of
this leverages Appian's private AI approach to ensure the
protection and privacy of sensitive data and algorithms.
- Improve workflows. Case Management Studio uses
Appian's data fabric and process mining capabilities to unify
systems across departments and improve process performance. With an
out-of-the-box audit component, AI-driven root-cause analysis, and
process improvement suggestions, business users can quickly and
easily facilitate continuous process improvement.
Appian Guarantee for Case Management Studio
The Appian
Guarantee for Case Management Studio is a unique service that
leverages our decades of experience building case management
solutions. In as little as six weeks, customers can be up and
running with a fully customised case management solution delivered
by Appian Customer Success.
"By letting business technologists tailor their case apps to fit
specific needs without heavy reliance on IT, we're putting the
power to improve how casework is done directly in the hands of the
people doing the work," said Michael
Beckley, Chief Technology Officer at Appian. "Caseworkers
are further assisted by AI, which is embedded throughout to
increase understanding, enhance productivity, and help them
complete tasks more efficiently."
To learn more about Appian Case Management Studio, attend our
webinar, "Case Management Studio: The Secret to Fast, Flexible Apps
for Enterprise Casework," on 4 April,
2024, at 12:00 p.m. BST.
About Appian
Appian is a software company that
automates business processes. The Appian AI Process Platform
includes everything you need to design, automate, and optimise even
the most complex processes, from start to finish. The world's most
innovative organisations trust Appian to improve their workflows,
unify data, and optimise operations—resulting in better growth and
superior customer experiences. For more information, visit
appian.com. [Nasdaq: APPN]
Follow Appian: LinkedIn, Twitter.
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