Q2 and Citizens & Northern Bank Win 2023 IDC FinTech Rankings Real Results Award
20 Settembre 2023 - 4:00PM
Business Wire
Leading industry analyst firm IDC names Q2 a
winner in the Omni-Experience Customer Engagement category for
enabling C&N to achieve impactful business results
Q2 Holdings, Inc. (NYSE:QTWO), a leading provider of digital
transformation solutions for banking and lending, announced today
that it has been named alongside Q2’s customer C&N (Citizens
& Northern Bank) as a winner of the 2023 IDC FinTech Rankings
Real Results Awards in the Omni-Experience Customer Engagement
category.
C&N, a financial services organization based in
Pennsylvania, has partnered with Q2 to power its digital banking
technology since 2007. They are known for being an early adopter of
new digital solutions and sustainable platforms, which has allowed
them to provide high-quality service for their customers and
compete with much larger financial institutions.
Within a year of launching Q2's customer service solution Glia,
C&N reported an increase in digital chat sessions by 59 percent
and experienced 1,000 additional engagements through the call
center/co-browsing feature. Additionally, by using Q2 Discover's
in-app messenger, C&N was able to increase its Net Promoter
Score® survey response rate by 400 percent. C&N also
implemented financial wellness and credit monitoring solution
SavvyMoney, which is integrated into Q2’s digital banking platform
through Q2 Innovation Studio, in just 60 days, resulting in 1,345
enrollments in the first month, according to the bank.
“When we are looking for a new product or solution, we look to
Q2 first,” said Brandy Allen, senior vice president and director of
digital channels for C&N. “Meeting the expectations of today’s
digital consumer requires financial institutions to quickly
innovate and keep pace with user expectations. As a financial
institution committed to providing our customers with the best
possible digital experience, we are proud to be recognized by IDC
for our successes and will continue to push the boundaries of
innovation.”
“Q2’s work with C&N is an exemplary demonstration of the
power of digital to engage with the customer more deeply,” says
Jerry Silva, vice president of IDC Financial Insights. “Their
project has shown to directly drive measurable improvements in
engagement and retention, hallmarks of what the IDC Real Results
program is meant to highlight. Congratulations to the folks at Q2
for this achievement.”
“We are proud to be recognized alongside one of the nation’s
most forward-thinking banks for our long-standing partnership,”
said Dallas Wells, senior vice president of Product Management, Q2.
“The recognition is a result of our combined dedication to
providing customers with a best-in-class digital banking experience
and reiterates the value of digital innovation to help banks
strengthen customer relationships.”
Now in its ninth year, the IDC FinTech Rankings Real Results
Awards recognizes IT providers that have enabled a genuine,
measurable, and future-enabling change at a client financial
institution in the worldwide financial services industry. The IDC
FinTech Rankings Real Results program is part of the broader IDC
FinTech Rankings program that categorizes and evaluates the top
global providers of financial technology based on calendar year
revenues from financial institutions for hardware, software, and/or
services. These providers supply the technological backbone of the
financial services industry, an industry in which IDC Financial
Insights forecasts worldwide spending on IT across the globe to be
$590 billion (USD) by 2025.
The annual IDC FinTech Rankings and Real Results Awards have
become an important measure of the health and direction of
technology in the industry and the emergence of innovative
solutions from new players. IDC Financial Insights publishes a
comprehensive report about the year's findings that is available to
view or download HERE.
For more information about the rankings, visit HERE and follow
on Twitter @IDC and look for #IDCFinTechRanking.
To learn more about the C&N and Q2 partnership:
Watch the C&N Testimonial Video Read the Q2 and C&N Case
Study Read the Q2 and C&N Blog post
About Q2 Holdings, Inc.
Q2 is a leading provider of digital banking and lending
solutions to banks, credit unions, alternative finance companies,
and fintechs in the U.S. and internationally. Q2’s comprehensive
solution set allows its customers to better onboard, grow and serve
their consumer, small business and corporate clients. Headquartered
in Austin, Texas, Q2 has offices throughout the world and is
publicly traded on the NYSE under the stock symbol QTWO. To learn
more, please visit Q2.com. Follow us on LinkedIn and X to stay
up-to-date.
About C&N
C&N is an independent community bank providing complete
banking, financial, investment and insurance services through 31
full-service offices located throughout Bradford, Bucks, Cameron,
Chester, Lancaster, Lycoming, McKean, Potter, Sullivan, Tioga and
York, counties in Pennsylvania and Steuben County in NY. C&N
also operates a loan production office in Elmira, NY, which offers
commercial, residential and consumer lending services. C&N can
be found online at cnbankpa.com. The Company’s stock is listed on
NASDAQ Capital Market Securities under the symbol CZNC.
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MEDIA CONTACT Carly Baker Q2 Holdings, Inc. +1
210-391-1706 Carly.baker@q2.com
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