Accomplished customer experience leader with
track record of driving industry-best gross retention rates
joins leading digital conversations company
NEW
YORK, Feb. 21, 2024 /PRNewswire/ -- LivePerson
(Nasdaq: LPSN), the enterprise leader in digital customer
conversations, today announced the appointment of Chief Customer
Officer Kevin Meeks. An established
customer experience leader with a track record of success driving
revenue and improvements in gross retention, Meeks will be the
company's first Chief Customer Officer, responsible for helping
customer brands fully realize the value of their investments in
LivePerson's award-winning platform for AI-empowered digital
customer conversations.
Over the past two decades, Meeks has led winning
customer-centric organizations at high-growth companies, including
building and scaling both pre-sales and customer success teams.
Most recently, he served as Senior Vice President, Customer Success
at VMware, where he led a 1,400-person global success organization.
During Meek's tenure, VMware achieved annual recurring revenue of
over $4 billion and double digit
improvement in gross retention rates.
Prior to VMware, Meeks led customer success, experience, and
renewals organizations in roles including Vice President, Customer
Success at DocuSign, Chief Customer Officer at Apptio, and Senior
Vice President, Global Customer Success and Renewals at Splunk,
where he drove double-digit improvement in both net and gross
retention rates. He has also served as a consultant to chief
customer officers and leadership teams at the world's top
enterprises — working hand-in-hand with them to develop highly
effective customer experience roadmaps — including as a member of
the Strategic Advisory Board at Gainsight, the world's leading
customer success platform.
"Kevin is a tried-and-true leader with a proven track record
helping customers get the most out of their investments in
enterprise software. I can think of no better fit for LivePerson's
first-ever Chief Customer Officer role, and am confident that with
his guidance, we will expedite success for both our customers and
the teams that support them," said John
Sabino, CEO of LivePerson. "On a personal note, this marks
the third time I've worked with Kevin, and I've experienced
firsthand his expertise and commitment to adding value to every
touchpoint with customers. It's a true pleasure to welcome
him to LivePerson's team of experts."
"Having admired LivePerson's innovation leading an entire
industry forward, I'm excited to join the company at this pivotal
time in its history, and to team up again with John as he leads us
to a new period of high performance and growth." said Meeks. "As a
customer success leader, I'm particularly impressed by the caliber
of LivePerson's enterprise customers — and I'm especially looking
forward to spending time in the field with them."
To learn more about LivePerson's solutions for digital customer
conversations, visit liveperson.com.
About LivePerson, Inc.
LivePerson (NASDAQ: LPSN)
is the enterprise leader in digital customer conversations. The
world's leading brands — including HSBC, Chipotle, and Virgin Media
— use our award-winning Conversational Cloud platform to connect
with millions of consumers. We power nearly a billion
conversational interactions every month, providing a uniquely rich
data set and safety tools to unlock the power of Conversational AI
for better business outcomes. Fast Company named us the #1 Most
Innovative AI Company in the world. To talk with us or our AI,
please visit liveperson.com.
Forward Looking Statements
Statements in this press release regarding LivePerson that are
not historical facts are forward-looking statements and are subject
to risks and uncertainties that could cause actual future events or
results to differ materially from such statements. Any such
forward-looking statements, including but not limited to financial
guidance, are made pursuant to the safe harbor provisions of the
Private Securities Litigation Reform Act of 1995. It is routine for
our internal projections and expectations to change as the quarter
and year progress, and therefore it should be clearly understood
that the internal projections and beliefs upon which we base our
expectations may change. Although these expectations may change, we
are under no obligation to inform you if they do. Some of the
factors that could cause actual results to differ materially from
the forward-looking statements contained herein include, without
limitation: our ability to retain key personnel, attract new
personnel and to manage staff attrition; strain on our personnel
resources and infrastructure from supporting our existing and
growing customer base; our ability to retain existing customers and
cause them to purchase additional services and to attract new
customers; major public health issues; the ability to successfully
integrate past or potential future acquisitions; our ability to
secure additional financing to execute our business strategy;
lengthy sales cycles; delays in our implementation cycles;
payment-related risks; potential fluctuations in our quarterly
revenue and operating results; the material weakness in our
internal controls and limitations on the effectiveness of our
controls; non-payment or late payment of amounts due to us from a
significant number of customers; volatility in the capital markets;
recognition of revenue from subscriptions; customer retention and
engagement; our ability to develop and maintain successful
relationships with partners, service partners, social media and
other third-party consumer messaging platforms and endpoints; our
ability to effectively operate on mobile devices; the highly
competitive markets in which we operate; general economic
conditions; failures or security breaches in our services, those of
our third party service providers, or in the websites of our
customers; regulation or possible misappropriation of personal
information belonging to our customers' Internet users; US and
international laws and regulations regarding privacy and data
protection and increased public scrutiny of privacy and security
issues that could result in increased government regulation and
other legal obligations; new regulatory or other legal requirements
that could materially impact our business; governmental export
controls and economic sanctions; industry-specific regulation and
unfavorable industry-specific laws, regulations or interpretive
positions; future regulation of the Internet or mobile devices;
technology-related defects that could disrupt the LivePerson
services; our ability to protect our intellectual property rights
or potential infringement of the intellectual property rights of
third parties; the use of AI in our product offerings; the presence
of, and difficulty in correcting, errors, failures or "bugs" in our
products; our ability to license necessary third party software for
use in our products and services, and our ability to successfully
integrate third party software; potential adverse impact due to
foreign currency and cryptocurrency exchange rate
fluctuations; additional regulatory requirements, tax liabilities,
currency exchange rate fluctuations and other risks if and as we
expand; risks related to our operations in Israel; potential failure to meeting service
level commitments to certain customers; legal liability and/or
negative publicity for the services provided to consumers via our
technology platforms; technological or other defects that could
disrupt or negatively impact our services; our ability to maintain
our reputation; changes in accounting principles generally accepted
in the United States; natural
catastrophic events and interruption to our business by man-made
problems; potential limitations on our ability to use net operating
losses to offset future taxable income; risks related to our common
stock being traded on more than one securities exchange; and other
factors described in the "Risk Factors" section of the Company's
Annual Report on Form 10-K for the year ended December 31, 2022, filed with the SEC on
March 16, 2023. This list is intended
to identify only certain of the principal factors that could cause
actual results to differ from those discussed in the
forward-looking statements. Readers are referred to the Company's
reports and documents filed from time to time by us with the
Securities and Exchange Commission for a discussion of these and
other important factors that could cause actual results to differ
from those discussed in forward-looking statements.
CONTACT: Mike Tague,
mtague@liveperson.com
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SOURCE LivePerson, Inc.