The results underscore TTEC's exceptional delivery of trust
and safety solutions
DENVER, June 6, 2024
/PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading
global CX (customer experience) technology and services innovator
for AI-enhanced CX with solutions from TTEC Engage and TTEC
Digital, is proud to announce its recognition as both a Major
Contender and a Star Performer in Everest Group's Trust and Safety
Services PEAK Matrix® Assessment 2024. This prestigious
acknowledgment underscores TTEC's dedication to delivering
cutting-edge trust and safety solutions and its exceptional
performance in the industry.
Everest Group's PEAK Matrix® Assessment is a trusted
benchmark for evaluating service provider capabilities and market
success. TTEC's recognition as both a Major Contender and a Star
Performer highlights its significant market impact, vision and
capability, and the ability to consistently deliver outstanding
services to clients in the trust and safety domain.
"We are honored to be recognized as both a Major Contender and a
Star Performer in Everest Group's Trust and Safety Services PEAK
Matrix® Assessment 2024," said Shelly Swanback, President and CEO of TTEC.
"This achievement reflects our commitment to delivering innovative
solutions that help our clients build trust, enhance safety, and
deliver exceptional customer experiences."
TTEC's Trust and Safety Services empower organizations to
navigate the complexities of today's digital landscape. Through
advanced technologies such as artificial intelligence and machine
learning, TTEC enables clients to build robust trust and safety
frameworks, mitigate risks, and safeguard their customers'
interests. More information about TTEC's Trust and Safety Services
can be found here.
"We are thrilled to be acknowledged by Everest Group for our
commitment to excellence in trust and safety services," said
Judi Hand, Chief Revenue Officer at
TTEC. "This recognition further motivates us to continue pushing
the boundaries of what's possible, driving meaningful impact for
our clients globally."
As businesses increasingly prioritize trust and safety in their
operations, TTEC remains dedicated to providing innovative
solutions that empower organizations to thrive in the digital era.
These two case studies exemplify TTEC's track record of delivering
tangible results for clients, showcasing our ability to combat
banking fraud and recover defrauded accounts.
For more information about TTEC's Trust and Safety Services and
its recognition in Everest Group's PEAK Matrix®
Assessment, please visit Everest Group Reports - View
(everestgrp.com).
About TTEC
TTEC (pronounced T-TEK) Holdings, Inc.
(NASDAQ: TTEC) is a leading global CX (customer experience)
technology and services innovator for AI-enhanced digital CX
solutions. Serving iconic and disruptive brands, TTEC's
outcome-based solutions span the entire enterprise, touch every
virtual interaction channel, and improve each step of the customer
journey. Leveraging next-gen digital technology, the company's TTEC
Digital business designs, builds, and operates contact center
technology, CRM, AI, and analytics solutions. The company's TTEC
Engage business delivers AI-enhanced customer engagement,
customer acquisition and growth, tech support, back office, and
fraud prevention services. Founded in 1982, the
company's singular obsession with CX excellence has earned it
leading client, customer, and employee satisfaction scores across
the globe. The company's over 60,000 employees operate on six
continents and bring technology and humanity together to deliver
happy customers and differentiated business results. To learn more
visit us at https://www.ttec.com.
CONTACT: Meredith Matthews,
meredith.matthews@ttec.com
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SOURCE TTEC Holdings, Inc.