Advanced mobile assistant intended to amplify
business operations and customer engagements powered by multi-modal
AI workflows
CHARLOTTE, N.C., Sept. 23,
2024 /PRNewswire/ -- Honeywell (Nasdaq:
HON) today announced that it is working to develop an
artificial intelligence (AI)-enabled Multi-Modal Intelligent Agent
for Honeywell mobile devices powered by Qualcomm Technologies, Inc.
The agent will allow workers and customers in the distribution
center and retail industries to interact naturally with their
handheld devices through voice, pictures, and barcodes.
This AI-powered solution is built to function as a digital
resource for the modern labor force and designed to enable today's
stretched workforce to quickly tap into answers and outcomes,
helping result in time savings, greater accuracy, and interactive
results. The design and development of the Multi-Modal Intelligent
Agent also supports Honeywell's alignment of its portfolio to three
compelling megatrends, including automation.
Workers will be able to enter data into the technology and then
receive practical answers to queries like, "Do we have the
gluten-free variant of this product in stock?" or "Where can I find
this particular item in the store?" Depending on the question,
users will receive responses in the form of an image, video, spoken
response, text answer, or a combination of several modalities. This
functionality is designed to enable workers to more efficiently
complete their work while simultaneously navigating other ongoing
tasks, such as assisting customers in a retail setting or
performing multi-step workflows in a distribution center. The
solution will be available to users through a software development
kit that can integrate with an organization's existing applications
and systems.
"Utilizing our strengths in on-device generative AI,
high-performance and low power computing, this collaboration with
Honeywell underscores our commitment to pioneering innovative
solutions that will propel the expansion of the connected
intelligent edge," said Nakul
Duggal, group general manager, of automotive, industrial and
embedded IoT, and cloud computing, Qualcomm Technologies, Inc.
"Honeywell's new Multi-Modal Intelligent Agent represents a
significant step forward in utilizing advanced edge AI to
streamline operations and elevate customer interactions across
industries. This initiative enables us to drive digital
transformation, enhancing how businesses interact with their
environments through intelligent and responsive technology."
"By pairing Honeywell's easy-to-use mobile devices and
intelligent software with Qualcomm Technologies' industry-leading
edge AI processors, Honeywell is creating solutions to make
workers' jobs easier while also helping businesses produce the
stellar experience they want for their customers," said
Jason Urso, Honeywell Industrial
Automation chief technology officer. "With AI, Honeywell is
amplifying what's possible for businesses with mobile workers
today."
The Multi-Modal Intelligent Agent is expected to be available in
early 2025. To learn more about how Honeywell is leveraging AI
across key industries, visit:
https://automation.honeywell.com/us/en/solutions/productivity.
About Honeywell
Honeywell is an integrated operating
company serving a broad range of industries and geographies around
the world. Our business is aligned with three powerful
megatrends – automation, the future of aviation
and energy transition – underpinned by our Honeywell
Accelerator operating system and Honeywell Forge IoT
platform. As a trusted partner, we help organizations solve
the world's toughest, most complex challenges, providing actionable
solutions and innovations through our Aerospace Technologies,
Industrial Automation, Building Automation and Energy and
Sustainability Solutions business segments that help make the world
smarter and safer as well as more secure and sustainable. For more
news and information on Honeywell, please
visit www.honeywell.com/newsroom.
Qualcomm is a trademark or registered trademark of Qualcomm
Incorporated.
Media Contact:
Carly
Ingersoll
+1 (704) 626-1374
carling.ingersoll@honeywell.com
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SOURCE Honeywell