- Chubb wins for claims excellence in the UK Regional Market
and London Market
- The only insurer honoured in both categories in
2024
LONDON, Jan. 30, 2024 /PRNewswire/ -- Chubb today
announced that it is a double winner in the 2024 Service Quality
Marque awards for claims excellence from Gracechurch, the
independent insurance research consultancy.
Chubb was recognised for the quality of its service in both the
UK Regional Market and the London Market – the only insurer
honoured in both categories this year.
UK Regional Market broking specialists praised Chubb for its
effective communication, responsiveness and knowledge. For the
London Market, it was consistently highly rated for two
service-oriented metrics: communication and commerciality.
In announcing the awards, Gracechurch said: "Chubb's combination
of timely communication and expert knowledge is highly valued in
the UK market. Communication is more important than ever in making
brokers feel they're getting the service they need and delivering
strong customer experience. Chubb couldn't be better placed going
into 2024."
Commenting specifically on Chubb's London Market award,
Gracechurch added: "Chubb has a more consistent long-term record of
claims service improvement than anyone else in the London Market.
It continues to maintain a focus on granular improvement that
belies its size. Brokers praise the combination of responsiveness
and knowledge that Chubb brings to the table."
John Latter, Claims Director for
Chubb in EMEA, said: "These two awards are a fantastic achievement
for our claims business and testament to the hard work of everyone
in both the UK Regional Market and London Market teams who work
tirelessly every day to provide the highest quality service for our
clients."
About Chubb
Chubb is a world leader in insurance. With operations in 54
countries and territories, Chubb provides commercial and personal
property and casualty insurance, personal accident and supplemental
health insurance, reinsurance and life insurance to a diverse group
of clients. As an underwriting company, we assess, assume and
manage risk with insight and discipline. We service and pay our
claims fairly and promptly. The company is also defined by its
extensive product and service offerings, broad distribution
capabilities, exceptional financial strength and local operations
globally. Parent company Chubb Limited is listed on the New York
Stock Exchange (NYSE: CB) and is a component of the S&P 500
index. Chubb maintains executive offices in Zurich, New
York, London, Paris and other locations, and employs
approximately 40,000 people worldwide. Additional information can
be found at: www.chubb.com.
About Gracechurch
Gracechurch is the leading independent consultancy specialising
in insurance performance benchmarking. For more information, please
go to: www.gracechurchconsulting.co.uk
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