ServiceNow’s AI platform for digital business,
combined with Fujitsu industry expertise, will maximize value for
customers globally
New Fujitsu-ServiceNow Innovation Center will
focus on digital transformation offerings and customer success
Fujitsu to expand use of the Now Platform on
its way to provide even greater value to customers
Knowledge 2024 – Today, at ServiceNow’s annual customer
and partner event, Knowledge 2024, ServiceNow (NYSE: NOW), the AI
platform for business transformation, and Fujitsu Limited, an
industry leader in IT services and digital transformation
solutions, announced a new strategic commitment to launch
innovative cross-industry solutions designed to maximize value for
customers globally. The companies will launch a new
Fujitsu-ServiceNow Innovation Center to focus on digital
transformation and customer success, and Fujitsu will expand its
own use of the Now Platform on its way to provide even greater
value to customers.
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the full release here:
https://www.businesswire.com/news/home/20240507789324/en/
ServiceNow and Fujitsu announce strategic
commitment to launch innovative cross-industry solutions (Graphic:
Business Wire)
As organizations across industries evolve from decades of manual
work, legacy systems, and limited resources that slow operations
and impact services, ServiceNow and Fujitsu will use automation to
help businesses streamline siloed enterprise systems, applications,
and complex business processes. The companies will first target the
manufacturing sector and bring to the market solutions to manage
overall Engineering Chain Management (ECM) and Supply Chain
Management (SCM) operations.
To accelerate innovation and development, the Fujitsu-ServiceNow
Innovation Center will open in Kawasaki City, Japan, in the second
half of 2024, where the two companies will focus on collaborating
on new solutions for customers, implement marketing activities and
drive mutual human resource development to achieve higher quality
customer success. These efforts will initially focus on cloud-based
offerings that contribute to streamlining customer operations and
realizing data-driven management by combining ServiceNow’s
complementary solutions with Fujitsu Uvance, a business model of
Fujitsu that aims to grow businesses and solve societal issues.
“Enterprises worldwide need a digital business model that frees
up resources to fuel innovation,” said Bill McDermott, ServiceNow
chairman and CEO. “This presents a massive opportunity for our
partnership with Fujitsu. ServiceNow’s innovative, AI-first
platform alongside Fujitsu’s deep industry expertise and global
scale, will bring incredible value to our customers, turning their
most complex operational challenges into opportunities for
growth.”
“Fujitsu has been working with customers to improve a wide range
of business and societal challenges using the powerful ServiceNow
platform,” said Yoshinami Takahashi, Vice President and COO for
Uvance at Fujitsu Limited. “As we embark on this new strategic
partnership with ServiceNow, we will deepen the integration of our
respective technologies and practical knowledge, including in areas
like generative AI, as part of our efforts to develop a digital
society, one of Fujitsu's materialities. The new cross-industry
offerings created through this partnership will provide even
greater value to more customers and society.”
To further leverage ServiceNow as a powerful, integrated
platform, Fujitsu and ServiceNow will combine Fujitsu’s world-class
advisory services called "Fujitsu Customer Advisory and Support
Excellence" (CASE) with the power of ServiceNow Impact – a
comprehensive value acceleration solution from ServiceNow, to
provide enhanced customer support. The insights gained from
Impact’s global deployments, tools, and knowledge can be seamlessly
translated into customers’ ServiceNow platforms through CASE’s
professional services and will be globally available later this
year.
As a ServiceNow customer, Fujitsu plans to use tools like Now
Assist AI to improve the efficiency and automation of business
operations, and use the knowledge gained to significantly
streamline the development of innovative new offerings. For
example, Fujitsu expects that by using generative AI capabilities
like Fujitsu Kozuchi and Now Assist, they’ll reduce incidents by
approx. 30%.
In recognition of Fujitsu’s expansive, business transformation
solutions and services, the company was named the 2024 RiseUp with
ServiceNow Worldwide Partner of the Year in and was also recognized
by ServiceNow with several partner awards for the APAC region in
2024.
For more information on the ServiceNow – Fujitsu partnership,
visit here.
Forward looking
statements
This press release contains “forward looking statements” about
the expectations, beliefs, plans, and intentions relating to
ServiceNow’s collaboration with Fujitsu on
new technology solutions. Such statements include statements
regarding future product capabilities and offerings and expected
benefits to ServiceNow. Forward looking statements are subject to
known and unknown risks and uncertainties and are based on
potentially inaccurate assumptions that could cause actual results
to differ materially from those expected or implied by the forward
looking statements. If any such risks or uncertainties materialize
or if any of the assumptions prove incorrect, ServiceNow’s results
could differ materially from the results expressed or implied by
the forward looking statements made. ServiceNow undertakes no
obligation, and does not intend, to update the forward looking
statements. Factors that may cause actual results to differ
materially from those in any forward looking statements include:
(i) delays and unexpected difficulties and expenses in executing
the product capabilities and offerings, (ii) changes in the
regulatory landscape related to AI and (iii) uncertainty as to
whether sales will justify the investments in the product
capabilities and offerings. Further information on factors that
could affect ServiceNow’s financial and other results is included
in the filings ServiceNow makes with the Securities and Exchange
Commission from time to time.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
About Fujitsu
Fujitsu’s purpose is to make the world more sustainable by
building trust in society through innovation. As the digital
transformation partner of choice for customers in over 100
countries, our 124,000 employees work to resolve some of the
greatest challenges facing humanity. Our range of services and
solutions draw on five key technologies: Computing, Networks, AI,
Data & Security, and Converging Technologies, which we bring
together to deliver sustainability transformation. Fujitsu Limited
(TSE:6702) reported consolidated revenues of 3.7 trillion yen
(US$28 billion) for the fiscal year ended March 31, 2024 and
remains the top digital services company in Japan by market share.
Find out more: www.fujitsu.com
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version on businesswire.com: https://www.businesswire.com/news/home/20240507789324/en/
ServiceNow Media Contact:
Lindsay Capurro 503-551-2655 press@servicenow.com
Fujitsu Media Contacts:
Fujitsu Limited Public and Investor Relations Division
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