ServiceNow and Zoom Usher in Era of Intelligence to Help Manage Actions for Peak Productivity
09 Ottobre 2024 - 7:05PM
Business Wire
Zoom’s AI Companion custom add-on triggers
actionable workflows in ServiceNow Now Assist to keep projects
moving forward
Today at Zoom’s annual partner and customer event, Zoomtopia
2024, ServiceNow (NYSE: NOW) and Zoom (NASDAQ: ZM) announced an
expanded strategic alliance to usher in a new era of intelligence
with smarter collaboration and peak productivity across the
enterprise. The two companies’ generative AI (GenAI) technologies,
ServiceNow Now Assist and Zoom AI Companion, will integrate in the
first half of 2025 to offer organizations advanced workflow
automation for tasks and activities across Zoom and ServiceNow.
This press release features multimedia. View
the full release here:
https://www.businesswire.com/news/home/20241009177042/en/
(Graphic: Business Wire)
Organizations are seeing increased demand for AI tools that work
across their critical business applications and allow employees to
be more productive and keep projects moving forward. As stated by
Gartner®, “The employee community is ready to go, as 92% of
employees say they want AI to help them with administrative tasks
and to summarize information on a particular topic.”1 Through this
new integration, GenAI will help shorten and streamline that
process.
“CEOs are transitioning from AI fascination to AI-led business
strategies, for exponential improvements in how their companies
run,” said Bill McDermott, chairman and CEO of ServiceNow.
“ServiceNow and Zoom share a goal to supercharge teamwork. Our new
integration goes from conversation to immediate action, saving time
and freeing up resources so employees can focus on the work that
matters most.”
“Through our enhanced collaboration with ServiceNow, we continue
to deliver seamless interactions across both platforms with GenAI
capabilities and embedded user interfaces,” said Eric S. Yuan,
founder and CEO of Zoom. “Integrating Zoom AI Companion with
ServiceNow takes productivity to the next level, empowering
customers to move seamlessly from meetings to productivity,
reducing admin time and streamlining workflows.”
Two generative AI tools, one intuitive experience to
supercharge efficiency
GenAI creates seamless information flow between the places where
teams collaborate. For example, a team starts a virtual meeting
where they discuss and collaborate on multiple aspects of a
project. Through this new integration, the Zoom AI Companion will
summarize and transcribe the team’s discussion, with permission,
and turn action items into tasks connected to ServiceNow
workflows.
After the meeting, AI Companion can work with Now Assist for
Strategic Portfolio Management (SPM), ServiceNow’s GenAI enabled
solution, to trigger the proper workflows, helping teams with next
steps like automatically creating tickets, and assigning them to
team members. Email notifications will then be sent to attendees
with insights from the meeting, along with an auto-generated
summary of post-meeting deliverables.
This new announcement expands upon the ServiceNow-Zoom
partnership and integrations. With this integration, ServiceNow and
Zoom will take unstructured conversations and transform them into
structured data connected to intelligent workflows.
Availability
The integration requires the purchase of both Zoom’s custom AI
Companion add-on and ServiceNow Now Assist. The custom Zoom AI
Companion add-on announced today will be generally available in the
first half of 2025.
Additional Information
- Watch a demo of the integration.
- Learn more about Now Assist for SPM here.
- Learn more about Zoom AI Companion here.
GARTNER is a registered trademark and service mark of Gartner,
Inc. and/or its affiliates in the U.S. and internationally and is
used herein with permission. All rights reserved.
1 Gartner, Predicts 2024: AI’s Impact on the Employee
Experience, Matt Cain, Stephen White, 9 January, 2024
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
About Zoom
Zoom’s mission is to provide one platform that delivers
limitless human connection. Reimagine teamwork with Zoom Workplace
— Zoom’s open collaboration platform with AI Companion empowers
teams to be more productive. Together with Zoom Workplace, Zoom’s
Business Services for sales, marketing, and customer care teams,
including Zoom Contact Center, strengthen customer relationships
throughout the customer lifecycle. Founded in 2011, Zoom is
publicly traded (NASDAQ:ZM) and headquartered in San Jose,
California. Get more information at www.zoom.com.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20241009177042/en/
ServiceNow Media Contact Courtney Johnson (925) 405-2446
Press@servicenow.com
Zoom Media Contact Lacretia Nichols Press@zoom.us
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