Companies to co-develop native AI Agents using
NVIDIA NIM Agent Blueprints within the ServiceNow platform
Together, ServiceNow and NVIDIA power GenAI to
transform enterprise experiences and unlock unprecedented value for
customers in industries around the world
ServiceNow (NYSE: NOW), the AI platform for business
transformation today announced a major expansion to its strategic
partnership with NVIDIA to accelerate enterprise adoption of
Agentic AI. The companies will use NVIDIA NIM Agent Blueprints to
co-develop native AI Agents within the ServiceNow platform,
creating use cases fueled by business knowledge that customers
simply choose to turn on.
NVIDIA will collaborate with ServiceNow to map out multiple AI
agent use cases. With six years of joint innovation on AI models,
along with several previously announced strategic collaborations,
ServiceNow and NVIDIA are reshaping how businesses integrate AI
into their operations.
The Now Platform is rapidly becoming a foundation for enterprise
transformation in the evolving landscape of generative AI. By
harnessing NVIDIA's advanced AI infrastructure—such as the NVIDIA
AI Enterprise software platform, including the NVIDIA NeMo
framework and NVIDIA NIM microservices running on NVIDIA DGX Cloud,
and ServiceNow’s leading AI platform for business transformation,
this partnership is supercharging productivity and streamlining
complex workflows across industries.
“GenAI is a massive tailwind for our industry, and ServiceNow
and NVIDIA are bringing the next wave of agentic AI to enterprises
everywhere,” said ServiceNow Chairman and CEO Bill McDermott. “The
transformative potential of AI is unfolding for enterprises in real
time. CEOs are looking to ServiceNow and NVIDIA to modernize their
businesses and lead them into an AI-powered future. Together, our
world-class product and engineering teams are shoulder-to-shoulder,
putting AI to work for our customers.”
“The convergence of accelerated computing and generative AI is
advancing a new era of enterprise transformation,” said Jensen
Huang, founder and CEO, NVIDIA. “Together, NVIDIA and ServiceNow
are readying organizations for agentic AI services to unlock
unprecedented productivity across industries."
Enriching ServiceNow AI Agents with NVIDIA NIM Agent
Blueprints for Cybersecurity
With unified, real-time access to enterprise wide knowledge,
tools, workflows, and data on the Now Platform, ServiceNow AI
Agents – originally announced in September – can comprehend and
interpret context, break down complex outcomes into smaller tasks,
prioritize them, plan actions, and execute strategies to achieve
desired results. Co-development between ServiceNow and NVIDIA will
expand out-of-the-box AI agent use cases into additional solution
areas, beginning with security vulnerability.
Leveraging NVIDIA NIM Agent Blueprints, the companies will
jointly develop Vulnerability Analysis for Container Security AI
Agent to expand AI Agent capabilities beyond ticket resolutions to
automate vulnerability analysis and make recommendations for human
agents, with plans to add more throughout 2025. Customers will be
able to quickly implement these turn-key AI Agents, simply by
turning them on from ServiceNow AI Agent Studio once available in
2025.
ServiceNow AI Agents reinvent workflows across the enterprise,
from small and specialized tasks like single issue resolution, to
running an entire incident response workflow. Guardrails — built
using NVIDIA NeMo Guardrails software — for robust oversight are
built in to help ensure organizations can add the levels of
governance they need for their unique business processes. Initial
use cases for Customer Service Management (CSM) AI Agents and IT
Service Management (ITSM) AI Agents are expected to reduce mean
time to resolution and make live agents more productive.
From partnering with Hugging Face on open-access large language
models (LLMs) for code generation to introducing telco-specific AI
solutions and being early adopters of NVIDIA NIM microservices,
ServiceNow and NVIDIA are defining the future of AI-powered
business automation.
Accelerating the Value of GenAI Investments
ServiceNow and NVIDIA are showcasing the ability of enterprise
AI to transform experiences and unlock unprecedented value for top
innovators in industries around the world. By bringing NVIDIA’s
AI-powered capabilities into ServiceNow Now Assist, customers such
as American Honda, the National Science Foundation, Siemens,
TRIMEDX, and joint customers of ServiceNow and Visa benefit from
more intelligent, scalable, and efficient AI-driven solutions.
American Honda
American Honda is applying GenAI to improve deflection and
efficiency of service, delivering a world class digital experience
to their North American employees.
National Science Foundation
GenAI is also being adopted in the public sector. The U.S.
federal government’s National Science Foundation is leveraging new
GenAI solutions to support their mission to promote the progress of
science by investing in research to expand knowledge in science,
engineering, and education.
Siemens
As an AI Lighthouse customer with ServiceNow and NVIDIA, Siemens
Global Business Services (GBS) is streamlining IT, HR, and customer
service operations by deploying GenAI to boost speed and
reliability across workflows, while cutting costs and increasing
efficiency. For example, with case summarization, Siemens GBS has
accelerated productivity, enabling them to close 72K cases
annually.
TRIMEDX
TRIMEDX, a leading independent clinical asset management
company, is using Now Assist to accelerate the development of core
business ops, without having to hire additional developers at the
same rate. In just the first three months after deploying GenAI,
TRIMEDX benefitted from a 22% increase in developer productivity
and is expanding their developer pool to citizen developers who are
quickly learning new best practices.
Visa
Visa is at the forefront of payments technology, with operations
in more than 200 countries and territories. As banks face an
unprecedented surge in credit card disputes, including $11 billion
worth of disputed charges last year alone1, Visa and ServiceNow
have joined forces to launch ServiceNow Disputes Management, Built
with Visa. Integrated with Now Assist for Banking, this solution is
powering faster dispute self-service and deflection, which enhances
productivity, streamlines compliance, and elevates the customer
experience, all critical to Visa and its customers.
Top business outcomes benefit multiple personas, including
employees through increased self-service options, customer service
agents through summarization and resolution note generation, and
system administrators and developers through several types of code,
analytics, and playbook generation. Using ServiceNow domain
specific models and powered by NVIDIA capabilities, customers are
realizing real business results.
Availability
- The first use cases for ServiceNow AI Agents are available to
selected customers as part of the Xanadu release.
- The Vulnerability Analysis for Container Security AI Agent,
co-developed by NVIDIA and ServiceNow, will be available early
2025.
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information, visit:
www.servicenow.com.
ServiceNow Forward-Looking Statements
This press release contains “forward‑looking statements.” Such
statements include statements regarding future product capabilities
and offerings and expected benefits to ServiceNow. Forward‑looking
statements are subject to known and unknown risks and uncertainties
and are based on potentially inaccurate assumptions that could
cause actual results to differ materially from those expected or
implied by the forward‑looking statements. If any such risks or
uncertainties materialize or if any of the assumptions prove
incorrect, ServiceNow’s results could differ materially from the
results expressed or implied by the forward‑looking statements
made. ServiceNow undertakes no obligation, and does not intend, to
update the forward‑looking statements. Factors that may cause
actual results to differ materially from those in any
forward‑looking statements include: (i) delays and unexpected
difficulties and expenses in executing the partnership or
delivering the product capabilities and offerings, (ii) changes in
the regulatory landscape related to AI and (iii) uncertainty as to
whether sales will justify the investments in the product
capabilities and offerings. Further information on factors that
could affect ServiceNow’s financial and other results is included
in the filings ServiceNow makes with the Securities and Exchange
Commission from time to time.
© 2024 ServiceNow, Inc. All rights reserved. ServiceNow, the
ServiceNow logo, Now, and other ServiceNow marks are trademarks
and/or registered trademarks of ServiceNow, Inc. in the United
States and/or other countries. Other company names, product names,
and logos may be trademarks of the respective companies with which
they are associated.
1 Reversing a Credit-Card Charge Has Never Been Easier—or More
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ServiceNow Johnna Hoff
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