MONTRÉAL, Oct. 12,
2023 /CNW/ - Laurentian Bank (TSX: LB) (the
"Bank") announces new appointments and expanded mandates for its
leadership team to deliver on the Bank's renewed focus to be closer
and more accountable to its customers. These appointments are also
the outcome of the Bank's formal succession plan for the leadership
of Personal and Commercial Banking following Éric Provost's recent
appointment as President and CEO.
Under this new structure, reporting to Mr. Provost:
- Sébastien Bélair expands his current mandate by becoming the
Bank's Chief Operating Officer which now includes oversight of
product and digital development. Since 2021, Mr. Bélair has also
served as the Bank's Chief Human Resources Officer and was most
recently appointed the Bank's Chief Administration Officer,
overseeing all Operations for the Bank. This expanded mandate will
allow the Bank to focus on the customer from an end-to-end product
and servicing perspective. Prior to joining Laurentian Bank, Mr.
Bélair had almost 20 years experience running operations functions
at two of the big six financial institutions in Canada
- Thierry Langevin joins the
Bank's Executive Committee by assuming the role of Executive Vice
President, Commercial Banking – the growth engine of Laurentian
Bank. This mandate is in addition to his current role as President,
LBC Capital, the Bank's equipment financing division. Mr. Langevin
has 20 years of experience in Commercial Financing, including 10
years at the Bank, and has an excellent reputation and proven track
record of building and maintaining strong relationships with the
Bank's Commercial clients.
- Sophie Boucher has been
appointed Senior Vice President, Head of Personal Banking and
Small-Medium Enterprises (SME). Ms. Boucher has held progressively
senior roles throughout her 27 years at the Bank and most recently
served as Vice President, Commercial and Syndication within the
Bank's Commercial Banking unit. Ms. Boucher is tasked with
extending Commercial Banking's highly successful customer service
practices – and world class Net Promoter Scores – into Personal
Banking.
This is the first step in Mr. Provost's new strategic
orientation for the Bank to have a relentless focus on the
customer. More details will be shared on a new strategy throughout
2024.
"I am confident that the right team of customer service experts
is in place to evolve Laurentian Bank into a truly customer-centric
organization," said Éric Provost, President and Chief Executive
Officer. "We are committed to rebuilding trust with our customers,
including by putting the right leaders in place who have an
unwavering commitment to the customer experience."
About Laurentian Bank
At Laurentian Bank, we
believe we can change banking for the better. By seeing beyond
numbers.
Founded in Montréal in 1846, Laurentian Bank helps families,
businesses and communities thrive. Today, we have approximately
3,000 employees working together as one team, to provide a broad
range of financial services and advice-based solutions for
customers across Canada and
the United States. We protect,
manage, and grow $50.7 billion in
balance sheet assets and $27.7
billion in assets under administration. We drive results by
placing our customers first, making the better choice, acting
courageously, and believing everyone belongs.
SOURCE Laurentian Bank of Canada