As softphones grow in popularity for hybrid
and mobile workers, measuring voice quality with Mitel Performance
Analytics ensures a positive and productive user
experience.
DENVER,
Colo., April 19, 2023 /CNW/ - Martello
Technologies Group Inc., ("Martello" or the "Company") (TSXV:
MTLO), a leading developer of software solutions that empower IT in
the modern workplace announced today that the latest release of
Mitel Performance Analytics (MPA), the software developed by
Martello for Mitel partners and customers includes softphone voice
quality (VQ) monitoring. Martello is providing demos of MPA and
these new softphone monitoring capabilities at Mitel Next in
Denver April 19-21 and in the UK on
April 27.
Today's hybrid workforce has adopted new communications habits
to stay connected from anywhere. Among these habits is the
increased adoption of softphones. A softphone is a software
application that runs on a computer or mobile device and functions
as a phone, but without the use of a desktop phone handset. The
advantages of softphones include cost savings, since calls are
placed using VoIP rather than traditional phone lines. In addition,
softphones provide the mobility and flexibility that hybrid workers
require, with all of the features of a traditional phone system
such as transferring calls and the integration of mobile
capabilities like SMS messaging.
Harnessing the benefits of softphones is highly dependent on the
healthy functioning of the underlying network, and Mitel customers
and partners need better end-to-end visibility of all of the
factors that can impact softphone voice quality. Martello provides
IT teams and partners with the clearest picture of how hybrid work
habits such as softphone usage are impacting their office
networks.
MPA is a fault and performance management solution that
proactively monitors and manages a customer's entire unified
communications network, providing analytics and reporting that can
simplify troubleshooting of problems and identify VQ and network
quality concerns before business affecting outages arise. Release
3.4 of Mitel Performance Analytics extends these trusted voice
quality monitoring and reporting capabilities to include Mitel
softphones, with both mobile and desktop MiCollab softphone VQ
analytics and reports. MPA can quickly point towards the root cause
of a problem with VQ cause visualisation, including correlation
graphs. MPA also helps with capacity planning, providing trunk
traffic and MiCollab AWV utilization reports as well as usage
reports for audio, web and video.
"MPA has allowed VOIP
Networks and Cloud9
Infrastructure to provide a robust and stable
solution to our clients for more than a decade of utilizing the
product. We rely on MPA to not only provide enhanced
softphone voice quality monitoring, but monitoring, altering and
accessibility for our direct clients and Mitel resellers", said
John Collins, Chief Technology
Officer of VoIP Networks. "MPA provides a single dashboard to
manage, view, and report on not just the Mitel applications, but
third-party device such as servers, switching and hypervisors. The
flexible alerting allows VOIP Networks and Cloud9 Infrastructure to
customize the type and level of alerts for each Mitel VAR and end
user. MPA has increased our user satisfaction by allowing a faster
first level support resolution and reduces costs and losses
associated with downtime."
"Martello is committed to empowering IT in today's modern
workplace with software that monitors the performance and user
experience of critical communications tools such as Mitel systems
and Microsoft Teams", said John
Proctor, CEO of Martello Technologies. "As Mitel continues
to innovate to support their customers and partners, we are pleased
to work hand-in-hand with them to ensure every Mitel user has the
benefit of visibility into voice quality and overall
performance".
Learn more about Mitel Performance Analytics:
- More on Mitel Performance Analytics
- Already a Mitel Partner? Put
Mitel Performance Analytics Through its Paces with the Partner
Enablement Kit
- Case Study: NHS Grampian
- Blog: Proactive Performance Monitoring is a No-Brainer
- Mitel Voice Quality Reporting Solution Guide
About Martello Technologies
Group
Martello Technologies Group Inc. (TSXV: MTLO)
develops software solutions that empower IT in the modern
workplace. The company's products provide actionable insight on the
performance and user experience of critical business communications
systems, while giving IT teams and service providers control and
visibility of their entire IT infrastructure. Martello's software
products include Vantage DX, which provides Microsoft 365 and
Microsoft Teams end user experience monitoring and optimization,
and Mitel Performance Analytics (MPA), the fault and performance
management solution for Mitel unified communications platforms.
Martello is a public company headquartered in Ottawa, Canada with employees in Europe, North
America and the Asia
Pacific region. Learn more at
http://www.martellotech.com
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release.
This press release does not constitute an offer of the
securities of the Company for sale in the
United States. The securities of the Company have not been
registered under the United States Securities Act of 1933, (the
"1933 Act") as amended, and may not be offered or sold within
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registration or an exemption from registration under the 1933
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SOURCE Martello Technologies Group Inc.