Partnership secures its first customer, a
large US multinational investment management firm.
OTTAWA,
ON, Feb. 28, 2024 /CNW/ - Martello
Technologies Group Inc., ("Martello" or the "Company") (TSXV:
MTLO), a provider of experience management solutions purpose-built
for Microsoft Teams, today announced a partnership with leading
managed services provider Yorktel. The collaboration will bring
Vantage DX to customers through Yorktel's Modern Workplace as
a Service (MWaaS) offering. Vantage DX is the Microsoft-recommended
software that proactively detects problems before they impact
Microsoft Teams users, providing tools to resolve these problems
faster and optimize the Teams user experience.
A Microsoft Operator Connect partner headquartered in
the United States, Yorktel is a
leading provider of collaboration and managed service solutions for
enterprise, public sector, education and healthcare customers
worldwide. Committed to addressing hybrid workplace challenges,
Yorktel has chosen Vantage DX for its MWaaS offering, to
proactively manage the Microsoft Teams performance and user
experience for its customers, maximizing uptime and
productivity.
The partnership has already yielded a sales deal with a large
North American multinational investment management firm with more
than 40 locations globally to manage the Teams user experience for
5,000 employees in the US and Canada. This project also supported a major
Federal Department requiring strict security provisions. With
Microsoft Teams a mission-critical part of Yorktel's offering, they
expect to integrate Vantage DX into all new deployments.
"Our customers are increasingly embracing hybrid work models and
heavily relying on Microsoft Teams for their business operations,"
said Jeremy Short, Chief Technology
Officer for Yorktel. "Combining Vantage DX with our proprietary AI
Ops platform within our managed service offering ensures a seamless
Microsoft Teams experience for our customers, free from issues such
as poor video and audio quality. Vantage DX's proactive monitoring
and management of the Microsoft Teams user experience play a
crucial role in guaranteeing client satisfaction. Notably, more
than 70% of poor-quality voice calls go unreported, underscoring
the significance of our proactive approach in addressing unreported
user experience issues and remedying them early in the issue
lifecycle. This dedication to proactive management sets a new
standard in Managed Services, reinforcing Yorktel's commitment to
delivering exceptional user experiences."
Jim Clark, Interim CEO and CFO of
Martello expressed enthusiasm about the collaboration, stating:
"I'm pleased that Martello has partnered with Yorktel, a leading
Microsoft partner and that we've already closed our first customer
together. Enterprises demand top-notch, frictionless performance
from Microsoft Teams to maintain employee productivity and provide
responsive customer experiences. However, with numerous factors
influencing Microsoft Teams performance within the IT
infrastructure, ensuring a frictionless user experience can be
challenging for managed service providers. Vantage DX streamlines
the process, making it simple and cost-effective for providers like
Yorktel to proactively manage the Microsoft Teams user
experience."
Microsoft Teams experience management has become a pressing
concern for enterprises and managed service providers. The recent
State of Microsoft 365 Performance Management report produced by
research firm EMA exposed an important blind spot for enterprise IT
teams. While 81% of Teams users cited Teams performance issues such
as poor video or audio quality as having a high or significant
impact on their productivity, only 7% of IT teams said they had an
accurate view of how Microsoft Teams is performing for users.
Vantage DX closes this visibility gap for enterprises and managed
service providers.
Interested in learning more about Martello's
Microsoft-recommended Vantage DX solution for Microsoft Teams? Read
about Martello's Partner Program and about Vantage DX.
About Martello Technologies
Group
Martello (TSXV: MTLO) is a technology company that provides
monitoring solutions to optimize the Microsoft Modern Workplace.
The Company's products provide actionable insight on the
performance and user experience of cloud business applications,
while giving IT teams and service providers control and visibility
of their entire IT infrastructure. Martello's software products
include Vantage DX, which provides Microsoft 365 and Microsoft
Teams end user experience monitoring and optimization. Martello is
a public company headquartered in Ottawa,
Canada with employees in Europe, North
America and the Asia
Pacific region. Learn more at
http://www.martellotech.com
About Yorktel
Yorktel is a Global Managed Collaboration Services Provider that
enables customers to maximize productivity, minimize costs, and
elevate the user experience. For nearly four decades, Yorktel has
helped fortune 100 enterprises and top government agencies manage,
consolidate, and secure their entire collaboration estate, made up
of the three legacy industries – AV, IT, and Voice/Telephony.
Let's reimagine collaboration, together. Learn more at
https://www.yorktel.com
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sale would be unlawful.
SOURCE Martello Technologies Group Inc.