UCN and Kelly Services Set New Standard in Contact Center Management with KellyConnect(R) Powered by UCN(TM)
07 Novembre 2007 - 1:00PM
PR Newswire (US)
KellyConnect(R) Powered by UCN(TM) provides first complete solution
combining agent hiring, training and performance management SALT
LAKE CITY, Nov. 7 /PRNewswire-FirstCall/ -- UCN, Inc.
(NASDAQ:UCNN), the leading provider of hosted communication
systems, has entered into an exclusive technology partnership with
Kelly Services, Inc. (NASDAQ:KELYA) (NASDAQ:KELYB), a global human
resources solutions provider. UCN will augment the KellyConnect(R)
contact center solution with new capabilities designed to increase
productivity and customer satisfaction while lowering costs-all in
a single, integrated hosted contract center platform. For Kelly
Services' customers a single product, KellyConnect Powered by
UCN(TM), eliminates the costs and inefficiencies of separate
software platforms for agent hiring, performance management, and
contact center management. This revolutionary approach to contact
center management is designed to reduce agent turnover, improve
customer satisfaction and eliminate the need for upfront capital
expenditures in the contact center. "Our unique technology
partnership with Kelly Services emphasizes the importance of agent
skill and job satisfaction in creating a positive customer
experience," said Paul Jarman, CEO of UCN. "Adding automation to
the process of agent improvement and effectively addressing the
most pervasive issues and challenges faced by contact centers makes
'KellyConnect Powered by UCN' one of the most powerful solutions
for the global human resources industry. As the world leader in
staffing services, Kelly is the ideal partner in this endeavor."
Jonathan Means, senior vice president for Kelly Services added,
"The greatest challenge for contact center customers is finding and
retaining their most valuable asset-great employees. Together with
UCN's unique and advanced technology, we help our customers meet
this challenge by automating the process of agent development and
by including a core contact handling software platform that is
always live and updated. Kelly is now equipped to handle the entire
spectrum of traditional and home-based agent possibilities; from
the traditional contact center that needs agents to the
organization that wants to outsource its entire workforce -- or
anything in-between." KellyConnect Powered by UCN will be initially
rolled out to a limited number of cities and eventually expand to
include more than 300 markets throughout the U.S. About Kelly
Services Kelly Services, Inc. (NASDAQ:KELYA) (NASDAQ:KELYB) is a
Fortune 500 company headquartered in Troy, Mich., offering human
resources solutions that include temporary staffing services,
outsourcing, vendor on-site and full-time placement. Kelly operates
in 33 countries and territories. Kelly provides employment to more
than 750,000 employees annually, with skills including office
services, accounting, engineering, information technology, law,
science, marketing, creative services, light industrial, education,
and health care. Revenue in 2006 was $5.5 billion. For more
information, visit http://www.kellyservices.com/. KellyConnect(R)
is an innovative approach to contact center staffing. The
KellyConnect program provides full service staffing solutions for a
variety of contact center environments including customer service,
sales, market research, collections, and helpdesks. About UCN UCN,
Inc. (NASDAQ:UCNN) is the leading provider of all-in-one,
off-premises contact handling services that improve the customer
contact experience and the productivity of those handling the
contacts. InContact(R) includes an integrated suite of core contact
handling applications, including contact routing, interactive
menus, database integration, automated surveys and scoring
analysis, reporting, monitoring, recording, administration and
workforce scheduling and forecasting applications. InControl(TM) is
a unique, rapid application development tool that enables inContact
customers to develop highly flexible, customized business contact
handling processes in record time. To learn more about UCN visit
http://www.ucn.net/. Safe Harbor Statement: The Private Securities
Litigation Reform Act of 1995 provides a safe harbor for
forward-looking information made on the Company's behalf. All
statements, other than statements of historical facts which address
the Company's expectations of sources of capital or which express
the Company's expectation for the future with respect to financial
performance or operating strategies, can be identified as
forward-looking statements. Such statements made by the Company are
based on knowledge of the environment in which it operates, but
because of the factors previously listed, as well as other factors
beyond the control of the Company, actual results may differ
materially from the expectations expressed in the forward-looking
statements. (For the complete statement please click to:
http://www.ucn.net/safeharbor.) DATASOURCE: UCN, Inc. CONTACT: Rene
Walker of Kelly Services, Inc., +1-248-244-5362; or Jim Elliot, SVP
Marketing, of UCN, Inc., +1-801-715-5255, ; or Investor, Scott
Liolios or Ron Both, both of Liolios Group Inc, +1-949-574-3860, ,
for UCN, Inc. Web site: http://www.ucn.net/
http://www.kellyservices.com/
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